Maintenance Manager
We're supporting a leading Build-to-Rent operator in the search for a proactive and customer-focused Maintenance Manager to join one of their flagship residential communities.
This is an opportunity to take ownership of maintenance operations within a high-quality residential environment, leading a small on-site team while overseeing contractor performance, compliance, defect management, resident satisfaction, and the day-to-day upkeep of the development.
Reporting directly to the General Manager, you'll play a key role in ensuring the building remains safe, compliant, and exceptionally well-maintained, while delivering a first-class living experience for residents.
Key Responsibilities:
- Lead day-to-day maintenance operations across a large residential development
- Manage and support the on-site maintenance team
- Oversee contractors, suppliers, and defect remediation works
- Ensure health & safety, fire safety, and statutory compliance standards are met
- Coordinate reactive and planned maintenance activities
- Manage apartment inspections, turnarounds, and resident move-in/move-out works
- Monitor maintenance performance, work orders, and compliance records
- Deliver excellent resident service while supporting the overall operation of the community
Your Requirements:
- Experience within BTR, PBSA, residential property, hospitality, or a similar customer-focused environment
- Previous experience managing contractors and service providers
- Strong understanding of health & safety, compliance, and building operations
- Team leadership or supervisory experience
- Ability to manage multiple priorities and maintenance projects effectively
- Hands-on approach with the confidence to undertake minor maintenance works when required
- Strong communication, stakeholder management, and customer service skills
- Proactive, organised, and solutions-focused, with a commitment to high standards and resident experience
What's On Offer:
- Annual performance-related bonus
- Monday to Friday working pattern
- Minimal out-of-hours callout requirements
- Modern, well-invested residential environment
- Visible leadership role with genuine autonomy
- Supportive and collaborative team culture
- Opportunities for future progression within a growing sector