My client is seeking an Operations Officer to join their team on a permanent basis. In this role, you will support the smooth and efficient day-to-day running of the operations department. You will be responsible for delivering excellent customer service, including booking and planning flights. The Operations team must be flexible and adaptable, consistently demonstrating a proactive, helpful, and can-do attitude when working with clients, suppliers, and internal departments.
Role: Operations Officer
Salary: Competitive
Contract: Permanent, 12-hour Shift
Location: West Sussex
Responsibilities: -
- Providing 24/7 cover for all operational directions and queries
- Fully understanding mission requirements and setting up flights as required
- Ensuring the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations
- Coordinating and confirming flights with the operator and relevant parties such as handling agents, fuellers, customs and immigration, etc
- Applying for landing and overflight permissions
- Monitor the progress of flights and ensure the customer is kept up to date in a timely manner
- Identify potential resolutions/recovery plans when required
- Identify situations where escalation to line managers is appropriate
- Implementing recovery plans in the event of delays, AOG's etc
- Accurately complete company flight logs and post flight data
- Effectively contributing to procedures and other documents
- Working collaboratively with colleagues in Commercial and Customer Service teams to solve complex flight problems and find solutions
- Other reasonable work-related requests as directed by the Line Manager.
Knowledge & Skills
- Previous experience in the aviation sector or an Aviation degree/qualification
- A passion for both aviation and service delivery to ensure a positive customer experience
- A can-do attitude with a keen willingness to learn and develop
- An efficient and organised personality
- A meticulous eye for detail to ensure the highest levels of accuracy
- Good understanding of MS Office (Word, Excel, Outlook)
Other
- Hours of work - 07:00 -19:00 / 19:00 - 07:00 - 2days, 2 days off, 2 days, 2 nights, 4 off
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 35 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.
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