Order Management Support Coordinator

Our client, an Aviation Supplier is looking for an Order Management Support Coordinator to join them on a contract basis at their site in Crawley.

• 4 days per week onsite in Crawley.
• 15.61 - 16.29 p/h PAYE, inside IR35.
• 12-month initial contract.
• All candidates who wish to be considered for this vacancy must have the right to work in the UK.

We are currently focused on supporting our Customer Support & After Market teams through an exciting growth period and are searching for an Order Management Support Coordinator to join our dynamic team.

Our customers are predominately the World's Tier One Airline operators, as well as associated OEM training centres and independents. We also support our global network of Flight Simulator training centres.

You will be responsible for several tasks ranging from initial customer contact and query management, processing orders, communicating with internal and external stakeholders, ensuring on time delivery and the customer experience.

Our Values are an integral part of who we are. We seek candidates who share our values:

• Customer First
• Own It
• Move Fast
• Speak Candidly

What you'll be doing:

• Process Customer inquiries: Review customer requests and provide quotes to enable follow on orders or upsell opportunities.
• Process Customer Warranty Requests & Purchase Orders: Review customer orders, warranty claims, etc, and manage follow on transactions in the MRP system.
• Customer Advocacy: Act as a customer advocate, continually seeking ways to improve the purchasing experience and add value.
• Process Improvement: Identify and recommend opportunities to enhance efficiency and streamline workflows.

What we're looking for:

• Proficient user of SAP
• Education & Experience: work experience, with 1-3 years in a similar role.
• System Knowledge: Microsoft packages such as excel, word, etc. Familiarity with Jira Service Desk or other CRM systems
• Analytical experience to review trends to forecast & promote solutions or services to increase Customer NPS and revenue opportunities.
• Cross-Team Collaboration: Proven experience working closely with Purchasing, Engineering & Customer Support teams.
• Language Proficiency: Strong written and verbal communication skills in English.
• Organizational Skills: Strong attention to detail and excellent organizational abilities.
• Adaptability: Ability to pivot quickly in response to changes and thrive in a fast-paced, growing business.