RLO

Resident Liaison Officer (RLO)
£32,000 - £36,000 per annum
Social Housing
Full-time Permanent
Brighton

Resident Liaison Officer (RLO) vacancy based in Brighton. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success.

The role

• Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in Brighton
• Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach
• Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties
• Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works
• Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction

Requirements

• Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment essential
• Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations
• Experience working within a main contractor environment on live occupied housing sites
• Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously
• Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred)

Package & Benefits

• £32,000 - £36,000 annual salary
• Car allowance

This Resident Liaison Officer (RLO) role based in Brighton offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately.