Job Overview
An exciting opportunity to be part of a passionate and dynamic team. This is a highly collaborative and consultative role that involves working closely with other members of the sales and marketing team to provide digital learning solutions to our existing and growing client base.
Reporting to the Head of Digital Library, you will also work closely with the Marketing team to generate and nurture leads, playing a key role in expanding into new sectors.
This role offers a full 360 view of the customer journey, helping you understand how to win new business while strengthening relationships with our existing client base.
Responsibilities & Duties
- Building and managing your pipeline in the CRM system to help grow the business and achieve your personal business plan objectives
- Managing sales from inception through to implementation and beyond, including quoting, product demonstrations, and sales administration
- Developing and executing lead generation campaigns alongside the Marketing team, including web shop promotions, content development, collateral, email campaigns, and social media activity
- Working collaboratively with the team and wider company, participating in regular catch-up sessions and monthly sales review meetings
- Managing incoming enquiries via phone, email, and live chat while delivering a high level of customer service and exemplifying company values
- Learning and communicating the company s developing products and services to provide consultative guidance on digital learning solutions to current and prospective clients within the non-profit and private sectors
Work Experience
- Experience in Account Management and/or customer relations
- Aro
- Some experience working towards goals, KPIs, or performance targets
- Experience within digital learning and understanding its use and benefits is beneficial, but not essential
Desired Skills
- Confident interacting with others, whether in person, over the phone, or online
- Able to build rapport quickly and maintain positive relationships with clients and colleagues
- A proactive
- Able to work effectively as part of a team while also working independently, taking initiative, and contributing new ideas within a diverse, fast-paced, deadline-driven environment
Working at Me Learning
We re a close-knit team with a passion for creating the best learning experiences possible for our customers. Benefits include:
- Uncapped commission on sales
- Reward Me recognition and reward programme
- Cycle to Work scheme
- Group Life Assurance
- Annual flu vaccination
- Office fruit deliveries
- Private health insurance after 2 years of service
- A great working atmosphere
- Spacious office in the centre of Southwick
- Regular team socials
- A Nintendo Switch with regular inter-team sessions
Salary range
- £26,000 - £34,000