Overview
Join the LSH Auto Team as a Senior Aftersales Executive!
LSH Auto, a leader in the automotive industry, is looking for a dynamic and proficient Senior Aftersales Executive to be a part of our thriving aftersales team. In this integral role, you will manage customer interactions and ensure the highest level of service delivery that keeps our customers coming back.
Your responsibilities will include coordinating service processes, monitoring customer satisfaction, and working closely with various departments to enhance the aftersales experience. Your role will be vital to maintain our reputation for excellence and customer loyalty.
Location: Tamworth Full Time £31,000 + OTE Bonus
Requirements- Extensive experience in aftersales or customer service within the automotive sector or a related field.
- Strong leadership and interpersonal skills with a proven track record in customer satisfaction.
- Exceptional organisational abilities with a keen eye for detail.
- Proficient in using automotive service management software systems.
- Effective communication skills, both written and verbal, with the ability to liaise with customers and colleagues at all levels.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A valid driver's licence is required.
- Colleague Referral Scheme (£500 - £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- On site gym