Service Coordinator

Service Coordinator

Location: Crawley, West Sussex
Type: Full Time Permanent
Salary: £24,000 - £26,000

The Opportunity

Guided Talent is recruiting on behalf of a well-established engineering and services business for a Service Coordinator to be based at their Crawley head office.

This is a key administrative and customer-facing role, supporting the Service Team with day-to-day operations while acting as a dedicated first point of contact for a portfolio of assigned customers. Full training will be provided.

Key Responsibilities

• Act as the primary point of contact for assigned service customers
• Provide day-to-day service administration support to the Service Team
• Raise, process, and manage monthly invoices in line with agreed deadlines
• Resolve invoice queries and raise credit notes where required
• Prepare and issue monthly service reports for customers
• Raise and allocate jobs to the Repairs / Service Engineering teams
• Prepare, issue, and follow up service and repair quotations
• Answer inbound telephone calls and emails professionally and efficiently
• Assist with engineer scheduling and workload coordination
• Ensure contractual service obligations are met for relevant clients
• Provide cover for other administration team members when required
• Participate in the out-of-hours on-call rota (approximately 1 month in 12)
• Carry out ad-hoc administrative duties as required

Essential Skills & Experience

• Strong literacy and numeracy skills
• Excellent written and verbal communication skills
• Confident IT user with good general computer literacy
• Proven experience in a customer service or service administration role
• Strong organisational and administrative skills
• Ability to work effectively in a fast-paced, high-pressure environment
• Proactive approach to problem-solving and customer queries
• Ability to take ownership of day-to-day responsibilities

Key Competencies

• Dedicated, reliable, and committed work ethic
• Strong team player with a collaborative approach
• Excellent time management and prioritisation skills
• Personable and professional manner
• Adaptable and comfortable dealing with change
• Flexible and dependable