Service Delivery Planner

Role: Service Demand Planning Associate
Location: Burgess Hill (Hybrid - 2 days per week in the office)
Hours: Full time, Monday - Friday
Pay: 15- 17 per hour PAYE (excluding holiday pay) / 19.89- 22.55 per hour UMB (including holiday pay)
Contract: 6-month contract (inside IR35)

An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

This role is primarily a scheduling and coordination position, focused on the day-to-day planning of service resources and supporting operational delivery.

Please note: this is not a PMO or forecasting role. The position involves a hands-on, administrative approach, requiring strong organisation, attention to detail, and accurate system updates.

Benefits:

• Hybrid working (2 days in the office, 3 from home)
• Weekly competitive pay
• Collaborative and supportive team culture
• Opportunity to contribute to key supply and demand processes within a market-leading organisation

The Requirements:

• A-level education or equivalent, with GCSEs (including English and Maths at grades A-C)
• Experience within a demand planning or scheduling role (desirable)
• Strong analytical and organisational skills, with high attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Confident communicator with experience managing internal and external stakeholders
• Experience using CRM or ERP systems (e.g., SAP)
• Ability to work independently and collaboratively within a cross-functional team
• Resilient, adaptable, and comfortable handling multiple enquiries

The Role:

• Day-to-day scheduling and coordination of service resources through active stakeholder communication
• Monitoring demand and supply activity using internal systems and digital tools
• Taking corrective action to resolve short-term scheduling conflicts and capacity issues
• Updating systems accurately to maintain high data quality and operational visibility
• Supporting demand-supply balance activity through coordination and administrative input
• Planning and coordinating out-of-hours service activity when required
• Ensuring customers and internal teams are kept informed of changes and updates
• Supporting inventory and logistics coordination through accurate system management
• Adhering to defined processes, working instructions, and governance requirements
• Assisting with continuous improvement by highlighting recurring issues or inefficiencies

If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, please apply to this Service Demand Planning Associate role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm.