Travel Product Journey Manager: Virgin Atlantic
Location: Hybrid (VHQ, Crawley)
Hours: 37.5 per week, Monday–Friday
Contract: Permanent
Salary: Competitive
Closing date: 30th October 2025
In a nutshell
At Virgin Atlantic, we're more than just an airline—we're a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way.
The Role
As Manager – Journey Travel Product, you’ll take ownership of creating, evolving, and managing the travel products that shape our customers’ end-to-end journey. Responsible for a defined portfolio of customer journeys or missions, you’ll identify opportunities to elevate experiences, optimise performance, and deliver measurable impact.
You’ll work cross-functionally with teams across Brand, Digital Product, Loyalty, and beyond to ensure every journey — physical or digital — is seamlessly connected. From conception to delivery, you’ll be accountable for product success, ensuring each initiative drives both customer delight and commercial value.
Key Responsibilities
- Identify business and customer needs to inform product creation and development, using insights to pinpoint high-impact opportunities across the end-to-end journey.
- Collaborate across teams to ensure every product and experience is connected, cohesive, and consistent — regardless of channel.
- Deliver channel-agnostic experiences that meet customers wherever they are.
- Balance innovation and distinctiveness with a focus on fixing the basics and delivering operational excellence.
- Act as Product Owner within cross-functional delivery teams, overseeing implementation and ensuring projects are delivered on time and to standard.
- Monitor and evaluate product and experience performance, identifying opportunities to drive commercial growth and enhance customer satisfaction.
- Own key metrics across your portfolio, balancing costs with commercial and customer outcomes to ensure strong ROI.
- Maintain and prioritise a backlog of product improvements and launches, supporting the Senior Manager, Travel Product, and VP, Customer Journeys, in strategic decision-making.
- Manage stakeholder expectations by using data and evidence to guide prioritisation and communicate progress clearly.
- Support leadership in balancing quick wins with longer-term strategic initiatives to deliver meaningful customer and business value.
About you
- Proven experience in product management, delivering results across customer and commercial outcomes.
- Strong record of achieving operational, customer, and financial goals.
- Excellent interpersonal skills with the ability to build and influence relationships at all levels.
- Exceptional written and verbal communication skills, with confidence presenting to senior audiences and working groups alike.
Be yourself – our differences make us stronger
At Virgin Atlantic, diversity and inclusion are at the heart of everything we do. We’re proud to be an equal opportunity employer and welcome applications from all backgrounds. If you require any adjustments during the recruitment process, reach out to us at Recruitment@fly.virgin.com—we’re here to support you.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here