Welfare Benefits Advisor

Hours: 30 hours a week

Salary: £21,709 per annum (£26,775 FTE)

Location: Hybrid (predominantly telephone-based, with a minimum of one day per week in an AUKWSBH centre, plus monthly community outreach sessions)

Closing Date: 18th September 2025 (midday)

*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that we are unable to accept sponsorship applications and you will need the Right to Work in the UK.

About The Role

At Age UK West Sussex, Brighton & Hove, we’re dedicated to supporting older people and their families to live well and independently. Our Welfare Benefits Advisers are a vital part of this mission, helping clients navigate the welfare system, maximise their income, and access the services they need.

We’re looking for an experienced Welfare Benefits Adviser to join our countywide advice team. This is a varied and rewarding role, where you’ll provide specialist advice across welfare benefits, housing, care, consumer rights, and community support.

What you’ll be doing

• Providing accurate and comprehensive advice on welfare benefits, including eligibility checks, calculations, claims, and appeals.
• Carrying out benefit checks and ensuring clients maximise their income.
• Delivering advice to older people, their families and carers, in line with the Advice Quality Standard (AQS).
• Managing your own caseload and keeping detailed, high-quality case records.
• Supporting clients at our centres, over the phone, and through monthly outreach sessions.

We’re looking for someone with

• Experience in delivering welfare benefits advice, including benefits checks and calculations.
• Strong communication skills, with the ability to explain complex information clearly and with empathy.
• A collaborative approach, able to work independently while contributing to a wider team.
• Good IT skills and confidence in maintaining accurate case records.

What We’ll Offer

• The chance to use your skills and knowledge to directly improve the lives of older people and their families.
• A collaborative and supportive team environment, with regular opportunities to share learning and develop expertise.
• Ongoing training and development to keep your advice skills current and ensure we maintain the highest quality standards.

Hybrid working: a minimum of one day each week in one of our centres (Brighton, Haywards Heath, Horsham, Burgess Hill, or Bognor Regis), with the flexibility to work from home on other days.

Benefits

We value our team and offer a brilliant benefits package, including:

• Flexible working options Ongoing professional development 28 days annual leave + bank holidays (pro rata for part-time roles) Blue Light Card eligibility BUPA Employee Assistance Programme (EAP) 4% auto-enrolment pension with life assurance Cycle to Work Scheme