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Location: On-site at VHQ, CrawleyHours: Full Time, 37.5 hours per week - 3 days on 3 days off (day shifts: 7am - 7pm / mid shifts: 11am-11pm / 3 nights: 7pm-7am)Contract Type: Secondment / Fixed Term Contract (12 months)Salary: CompetitiveClosing Date: 5th November 2025At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.<h2>In a nutshell</h2> Reporting to the Customer Care OCC Duty Manager, the Customer Care OCC Specialist will play a vital role in keeping our flying programme running smoothly and our customers informed, especially when things don’t go to plan. You’ll be the voice of the customer during disruption, ensuring clear, timely communication with stakeholders to protect the experience and reduce EC261 claims.As a true customer champion, you’ll uphold our IROP (Irregular Operations) principles and ensure we meet consumer rights and regulatory standards. You’ll craft customer communications that reflect the Virgin Atlantic tone - empathetic, engaging, and unmistakably us - while keeping our Customer Centre and Airport teams updated with the latest information to support real-time service recovery.You’ll also work closely with the Duty Manager on day-to-day operations and step in to deputise when needed, helping us deliver the kind of care our customers expect and deserve.<h2>Day to day</h2>As a Customer Care OCC Specialist, you will:<ul><li>Uphold and promote the IROP Customer Principles through the drafting and delivery of factual and effective communications on the Virgin Atlantic website and other contact channels.</li><li>Co-ordinate with the wider Customer Care teams to identify opportunities where the customer experience can be enhanced.</li><li>Be the 24/7 designated employee responsible for consumer rights and welfare in accordance with EC261 and US 14CFR ensuring we operate, deliver, and justify our actions within the various legal frameworks during flight disruptions.</li><li>Monitoring the flying programme with an Operations Management System whilst having an awareness of DoT ruling for U.S Tarmac Delays, EC261 and various legal frameworks</li><li>Inform and escalate any online activity that may jeopardise Virgin Atlantic business, reputation, or brand to the Press office</li><li>Play a pivotal role in our company response to an Elevated, Amber or Red activation status.</li></ul><h2>About You</h2> Based within the Operations Control Centre (OCC), this is a fantastic opportunity for someone who is consistently and objectively able to assess a given set of circumstances to be at the centre of customer recovery. Do you have a natural ability to empathise and assist people in high pressure and ever-changing situations, along with the skills and experience below?<ul><li>An excellent communicator, with conflict resolution skills, able to ‘think on your feet’.</li><li>Literacy skills and the ability to create clear customer communications in daily and IROP scenarios in a time pressured environment.</li><li>Proven ability to take directions readily and be proactive with a forwarding thinking attitude.</li><li>Airline operations knowledge with an in-depth understanding and ability to navigate airline reservations, loyalty and service recovery systems.</li></ul>It would also be great if you have experience in Airline customer rights including an understanding of all the significant legislation including EC261, US 14CFR and the Montreal Convention.So, if you love influencing and have a keen eye for attention to detail whilst protecting and enhancing the customer experience, we would love to hear from you.<h2>Be yourself – Our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for Leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Manor Royal Business District

Customer Care OCC Specialist: Virgin Atlantic

Hours: Full time, 37.5 per week, Monday – Friday. Location: Hybrid remote working, with 3 days a week in our VHQ, Crawley based on operational requirements. Contract: Permanent. Closing Date: 7th November 2025<h2>In a nutshell</h2>At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.As a Software Developer - AI, you will focus on the development and delivery of Gen AI driven software solutions, working within a dynamic team to enhance Virgin Atlantic's digital products. You will be responsible for writing clean, efficient, and maintainable code, primarily in Python and JavaScript, while contributing to the successful deployment of Gen AI technologies that directly impact the company’s customer experience (CX) vision. You will collaborate closely with other software engineers, product teams, and AI specialists to develop LLM AI-powered applications, ensuring their scalability, security, observability and performance. This role is hands-on, with a primary focus on coding, testing, and deploying AI solutions in a fast-paced, agile environment.<h2>Day to day</h2>Some of your key responsibilities will be:<ul><li>Write, test, and maintain clean, efficient code in Python and JavaScript.</li><li>Develop and implement Gen AI powered experiences or services in alignment with business and product requirements.</li><li>Participate in code reviews to ensure high-quality and consistent coding standards.</li><li>Work closely with cross-functional teams to integrate AI models into digital products, ensuring seamless user experiences.</li><li>Collaborate with AI specialists to test and deploy models, ensuring they meet performance and scalability requirements.</li><li>Stay up to date with the latest AI and machine learning technologies, incorporating new tools and techniques into your development work.</li><li>Participate in agile team meetings, providing input on sprint planning, task estimation, and iterative improvements.</li><li>Work effectively with the team to troubleshoot and resolve issues in AI development. - Collaborate with senior developers and AI engineers to solve technical challenges and</li><li>Work effectively with the team to troubleshoot and resolve issues in AI development. - Collaborate with senior developers and AI engineers to solve technical challenges and contribute to project delivery</li></ul><h2>About you</h2>The skills and experience we are looking for you to bring are:<ul><li>Demonstrable experience in software development, with exposure to AI or machine learning projects.</li><li>Proficient in Python and JavaScript, with hands-on experience in building Gen AI proof of concepts or integrating LLM APIs.</li><li>Familiarity with AI platforms such as OpenAI, Anthropic, or Databricks.</li><li>Strong understanding of AI technologies and tools, including Generative AI and machine learning models.</li><li>Experience working within an agile development environment, with an emphasis on collaboration and iterative delivery.</li><li>Ability to write clean, maintainable code and contribute to code reviews.</li><li>Strong problem-solving skills with a focus on delivering quality software solutions.</li><li>Eagerness to learn and develop new skills in AI and machine learning</li></ul><h2>Be yourself – Our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for Leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Developer - Software AI: Virgin Atlantic

Permanent – Full time – Salary: £25.000- £28.000 doe - Location: Crawley |Hybrid &nbsp;About AerFinAerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.About the roleWe’re looking for an organised and motivated individual to join our Trading Team. As an Aviation Admin Assistant, you’ll be helping us manage and sell important aircraft parts like Auxiliary Power Units (APUs), Landing Gears, and Engine Nacelles. Your responsibilities will include handling administrative tasks, coordinating with various teams, and ensuring smooth operations during the sale, lease, or trade of these parts. You will report directly to the VP of Trading and collaborate with multiple departments to keep everything running efficiently.Whether you're a recent graduate or have a few years of experience in the aviation industry, if you're commercially driven, thrive in a fast-paced environment, and have a passion for the aviation aftermarket, with strong analytical skills, excellent communication abilities, and a talent for building relationships, we'd love to hear from you.Key Responsibilities<ul><li>Respond to customer requests and help negotiate prices/terms</li><li>Assist in managing exchange, lease, sale, and repair orders.</li><li>Liaise with internal technical departments regarding Technical Packs / Tech records queries.</li><li>Distribute marketing materials and gather market pricing and intelligence.</li><li>Coordinate with teardown facilities for asset removal, packaging and shipping.</li><li>Maintain asset sales records efficiently within the Quantum system.</li><li>Track market trends using our CRM software</li><li>Develop professional relationships with customers and stakeholders</li><li>Seek out mentorship, advice, and challenging opportunities to learn</li><li>Expect to carry out various admin-related duties, as needed and appropriate to your role, under the guidance of the Line Manager.</li></ul>Skills &amp; Experience &nbsp;<ul><li>Ability to work independently and manage multiple priorities</li><li>Strong organisational skills</li><li>A general understanding of the Aviation industry is advantageous</li><li>Proficient in MS Office</li><li>Thrive in a fast-paced environment</li><li>Excellent communication skills, with the ability to build relationships</li></ul>In return we offer<ul><li>Discretionary Bonus Scheme</li><li>Flexible working, ability to work between home and the office</li><li>Volunteering Leave</li><li>Life Assurance</li><li>Pension Scheme</li><li>Employee Assistance Program (EAP)</li><li>Healthcare Scheme</li><li>27 days of annual leave with an option to buy or sell an additional 5 days per year</li><li>Electric Vehicle Leasing Scheme</li><li>Season Ticket Loan</li><li>Social events and much more</li></ul>We're actively reviewing applications and conducting interviews regularly. To ensure your consideration, please submit your application early. Please note, we reserve the right to close this vacancy once a suitable candidate is found, so don't delay in sending your CV today for immediate consideration.AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.

3 Aerospace Jobs in United Kingdom