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Contract: Permanent Salary: Competitive Hours: Full time, 3 on 3 off shift pattern (3 x 07:00 – 19:00 followed by 3 days off, 3 x 19:00 – 07:00 followed by 3 days off, 3 x 10:00 – 22:00 followed by 3 days off) Location: The VHQ, Crawley Closing date: 24th September 2025<h2>In a nutshell</h2>To become the most loved travel company, we want to make sure our customers have an amazing experience at every stop of their journey.That’s why we have a team available in the UK 24/7 to provide care and support to our Virgin Atlantic Holidays customers via phone, SMS, WhatsApp and email whilst they are on holiday. Alongside our local reps in many destinations who are available during office hours. All this means our customers can relax knowing someone is always available to assist if needed. Our OCC Holidays Specialists do an outstanding job of helping our customers and resolving any issues right away. We also work closely with our overseas resort teams, suppliers and internal departments, to ensure our customers have a smooth and enjoyable journey.<h2>Day to day</h2>In this fast-paced role, you will be responsible for:<ul><li>Enhancing customer satisfaction through timely resolution of customer issues, in line with company policies, but also keeping the customer experience at the forefront of everything we do.</li><li>Anticipate customers’ needs and provide proactive solutions to issues encountered while in resort for any part of their holiday package (flight, hotel, transfer, car hire, park tickets, etc.)</li><li>Work closely with the Virgin Atlantic Customer Operations team to proactively communicate with customers during flight disruption, providing clear &amp; accurate information and advice.</li><li>Provide 24-hour support to airport teams and overseas resort staff, as well as being a 24-hour point of contact for our suppliers if needed.</li><li>Recording and communicating critical information regarding customer accidents and illnesses, to support health &amp; safety investigations and reporting.</li><li>Collaborate with the Accessible Travel Services team to obtain medical clearance for ill or injured customers.</li><li>Monitor weather patterns &amp; world events, reporting relevant information to a wide array of stakeholders. In instances where a significant incident or event affects a VAH destination, manage this effectively in line with our Emergency Procedures.</li><li>Assist customers with flight upgrades and changes to return flights, including re-issuing flight tickets. Complete all daily reporting accurately and in a timely manner.</li><li>Work closely with all departments to ensure errors are resolved &amp; corrective action is taken for continuous improvement.</li></ul><h2>About you</h2>Based within the Operations Control Centre (OCC), this is an amazing opportunity for someone who puts the customer at the heart of everything they do and is proactive in their approach in looking to resolve issues in a creative way in the moment. In addition to the above, we're looking for:<ul><li>Strong background in customer service or customer relations, with outstanding customer focus. Resilience and confidence in your ability to make quick decisions.</li><li>Excellent communication skills, both written and verbal as you will be communicating with customers directly, both on an individual basis and in bulk communications.</li><li>Calm under pressure, with the ability to prioritise multiple tasks.</li><li>Self-motivated &amp; disciplined individual with the ability to work independently whilst also considering the wider team.</li><li>Good organisational skills and attention to detail.</li><li>Confident in full Microsoft package with specific focus on Microsoft Excel.</li><li>Experience of Travelbox, Amadeus and Air4 is preferred, but not essential – training on all systems will be provided.</li><li>This is an office-based role within the Operations Control Centre (OCC), working 12-hour shifts on a 3 on 3 off pattern, to include Day, Mid and Night shifts. The correct candidate must be able to fulfil these shift requirements, working from home is not offered within this role.</li></ul>If this sounds like you and you meet/exceed the above criteria, we would love to hear from you!<h2>Be yourself – Our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for Leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Manor Royal Business District

Specialist - Customer Care OCC Holidays: Virgin Atlantic

Location: Hybrid – 3 days a week at VHQ, Crawley Hours: 37.5 per week, Monday to Friday Contract Type: Permanent Salary: Competitive Closing Date: 26th September 2025<h2>In a nutshell</h2> At Virgin Atlantic, our people are at the heart of everything we do – and no one makes our flights possible without the brilliance of our pilots and cabin crew. As Head of Crew Logistics, you’ll lead the strategy and operation that ensures our crew are always in the right place, at the right time, ready to deliver exceptional journeys for our customers. This is more than an operational role – it’s about leading with empathy, inspiring teams, and creating trust in one of the most complex and critical areas of our business. With responsibility for a nine-figure P&amp;L, you’ll balance safety and compliance with commercial discipline, innovation, and care for the teams who bring our red spirit to life.<h2>Day to day</h2><ul><li>Lead the planning, rostering, and on-the-day crewing of pilots and cabin crew to deliver a safe, compliant, and efficient flying programme</li><li>Develop and execute our Crew Logistics strategy, ensuring both short-term delivery and long-term establishment needs are met</li><li>Partner with Cabin Crew Management, Flight Crew Management, and the Operations Control Centre to keep our operation resilient and responsive</li><li>Align with training and recruitment teams to ensure accurate establishment planning, optimising crew size, mix, and readiness</li><li>Oversee global hotel and transport provision for crew, ensuring quality, efficiency, and value for money</li><li>Build strong, collaborative relationships with pilots, cabin crew, and their union representatives, fostering dialogue and trust</li><li>Take accountability for a nine-figure P&amp;L, ensuring efficiency, cost discipline, and value for money across all crew logistics operations</li><li>Lead your teams with emotional intelligence – creating clarity in uncertainty, developing people, and maintaining engagement in a high-demand environment</li><li>Drive continuous improvement, leveraging automation, AI, and smarter processes to enhance efficiency and crew experience</li></ul><h2>About you</h2> We’re looking for a leader with exceptional emotional intelligence – someone who thrives on people leadership, brings calm authority to complex situations, and inspires confidence across diverse and highly skilled teams.You’ll bring:<ul><li>Proven leadership experience in workforce planning, crew logistics, or other elements of complex operations</li><li>A track record of managing large teams, in aviation, or other similar industries</li><li>The ability to balance empathy with decisiveness – building trust, engaging and maintaining constructive relationships with a broad range of stakeholders</li><li>Strong financial and commercial acumen, with experience of owning significant budgets or P&amp;L responsibility</li><li>Strong analytical skills, using data and insight to solve problems and drive sustainable improvement</li><li>Strategic vision paired with the resilience and agility to deliver in a fast-paced, high-stakes operational context</li><li>(Ideally) knowledge of crew resourcing regulations</li></ul><h2>Be yourself – Our differences make us stronger</h2> Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for Leadership</h2> At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Head of Crew Logistics: Virgin Atlantic

Salary: Competitive Hours: Full Time (including shifts) Location: Crawley or Heathrow Contract: 3 year Secondment / 3 Year Fixed Term Contract Closing Date: 27th September 2025<h2>In a nutshell</h2>At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.We have one of the cleanest and greenest fleets in the sky, from Airbus A350s and A330neos to the Boeing 787s. Our Engineering team is made up of aircraft maintenance technicians, engineers, planners, and supply chain teams that help make sure they’re well maintained and ready to get our customers to their chosen destinations. So, if you’re ready to take your career to new heights, read on!The role of Cabin Technical Operation Engineer is primarily to ensure that all of our technical and operation cabin maintenance requirements are performed, meeting regulatory requirements with a focus on safety, quality and meeting contractual obligations. You’ll have broad IFEC knowledge.<h2>Day to day</h2> To ensure all VAA’s technical and operational cabin maintenance requirements are carried out in-line with regulatory requirements, considering health and safety requirements, Quality requirements and contractual agreements.Controlling, Managing, Supporting and Co-ordinating all maintenance activities related to the cabin worldwide.Providing planning guidance and support to the Tech Ops planning teams in prioritising cabin work against pre-set criteria.Develop the work requirements for the cabin providing the engineering and planning interface to the IOCC, Production, third parties and other engineering departments to meet VAA’s operational requirements in an effective and efficient manner.Provide effective defect reviews, analysis, monitoring of all cabin related defects and standards issues, developing and implementing corrective action plans to ensure the department meets the performance requirements of the cabin.Deliver on operational Part M and Part 21 requirements to ensure asset availability, reliability, maintainability, safety and customer satisfaction are met at the required level and at optimum cost.Analyse cabin auditing output as well as crew reporting output to identify issues, trends and reliability issues, driving solutions to achieve the required cabin performance.To manage the IFE maintenance team to deliver IFE reliability that delivers on the business Customer Experience requirements.<h2>About you</h2>We’re looking for Cabin Technical Operations Engineer with a broad aviation engineering background, including IFEC, and a safety first approach to all you do. If this sounds like you and you have the below skills/experience, we think you would love this role!<ul><li>Broad technical knowledge of operational engineering in the aviation industry</li><li>Effective influencing, relationships, and conflict resolution skills – Build strong and effective relations with VAA personnel, contractors and suppliers.</li><li>In-depth knowledge of engineering compliance and maintenance systems.</li><li>Possess excellent written and oral communication skills and have ability to produce technical and non-technical documentation to a high standard.</li><li>Flexibility and approachability in a pressurised environment</li><li>Acumen for development and adoption of new and existing procedures</li><li>Cabin Interiors experience preferable.</li><li>Professional qualifications in aircraft engineering, engineering apprenticeship, degree in relevant</li><li>Engineering subject and/or suitable documented industry experience.</li><li>Have proven ability to analyse and interpret data from a wide variety of sources and make sound technical judgements and recommendations</li><li>Detailed knowledge of Schedule and Operational planning.</li><li>Knowledge of Part M and Part 145 requirements</li><li>Knowledge of CS25 and Part 21 would be advantageous.</li><li>Knowledge of EASA, FAA &amp; other National Airworthiness Authority regulations.</li></ul>The perksWe offer a competitive basic salary, with the addition of a shift allowance and fantastic development opportunities to grow and evolve. And of course, we’re renowned for our brilliant staff travel benefits, which are among the best in the industry. We encourage everyone to take on the world, and you’re no exception.<h2>Be yourself – Our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for Leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Engineer - Cabin Technicial Operations: Virgin Atlantic

Permanent – Full time – Location: Newport/ Crawley&nbsp;|Hybrid &nbsp;About AerFinAerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.About the roleWe are seeking a qualified and proactive Financial Accountant – SG&amp;A to lead financial planning, analysis, and control for Selling, General &amp; Administrative costs. This role is central to maintaining accurate financial data, supporting business decisions, and driving process improvements across our finance function.What you’ll be doing<ul><li>Lead month-end and year-end close processes for SG&amp;A, ensuring timely and accurate reporting.</li><li>Manage SG&amp;A journal entries, accruals, and adjustments, including payroll and direct labour accounting.</li><li>Prepare financial statements, reconciliations, and variance analyses to provide meaningful insights into SG&amp;A performance.</li><li>Support budgeting, forecasting, and long-term planning, including scenario analysis for bonus costs.</li><li>Act as a strategic business partner, delivering financial insight and supporting cost efficiency initiatives.</li><li>Oversee review and approval of journal entries and account reconciliations, ensuring compliance with internal controls and accounting standards.</li><li>Identify opportunities to streamline processes and improve reporting efficiency.</li><li>Support internal and external audits, providing accurate documentation and applying current accounting standards.</li><li>Collaborate with cross-functional teams to maintain effective communication and ensure the integrity of financial data.</li></ul>What we’re looking for<ul><li>Qualified accountant (ACA, ACCA, CIMA, or equivalent).</li><li>Strong technical accounting knowledge, particularly in SG&amp;A, payroll, and cost accounting.</li><li>Advanced analytical skills with high attention to detail and accuracy.</li><li>Experience with ERP systems and financial reporting tools.</li><li>Excellent interpersonal and communication skills, with the ability to influence and partner effectively.</li><li>Proactive mindset with a focus on continuous improvement and efficiency.</li><li>Solid understanding of financial controls, compliance, and audit processes.</li></ul>What we offer in return:<ul><li>Discretionary Bonus Scheme</li><li>Flexible working, ability to work between home and the office</li><li>Volunteering Leave</li><li>Life Assurance</li><li>Pension Scheme</li><li>Employee Assistance Program (EAP)</li><li>Healthcare Scheme</li><li>27 days of annual leave with an option to buy or sell an additional 5 days per year</li><li>Electric Vehicle Leasing Scheme</li><li>Social events and much more</li></ul>We're actively reviewing applications and conducting interviews regularly. To ensure your consideration, please submit your application early. Please note, we reserve the right to close this vacancy once a suitable candidate is found, so don't delay in sending your CV today for immediate consideration.AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)<dl><dt>Department</dt><dd>Finance</dd><dt>Locations</dt><dd>Crawley , Newport</dd><dt>Remote status</dt><dd>Hybrid</dd></dl>

4 Airport Services Jobs in Crawley, UK