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Summary:Are you a data whiz who loves solving real-world problems? Do you want to play a critical role in tackling one of the biggest challenges in the water industry? We are looking for a Leakage Data Analyst to join our Leakage Data Team in Snodland. This is an opportunity to apply your analytical expertise to complex and meaningful work. Leakage reduction is a fundamental part of South East Water’s overall strategy, and this role is integral to providing the analytical information that drives our strategic goals. You will be focused around the regulatory reporting of leakage and the water balance. You'll primarily be focused on progressing the development of our regulatory reporting to ensure it is completed in a timely and accurate manner. The Leakage Data team is expanding, meaning you’ll work with a wide range of data on exciting projects, including innovative techniques like satellite surveys, drone surveys, and dark fibre. We are dedicated to continuous improvement of our processes to ensure all components of the water balance are as accurate as possible. You will need a strong background in statistical analysis and proficiency in data manipulation tools. If you are driven by challenging projects and providing high-quality, granular insight, you will find this role both rewarding and crucial to ensuring we remain compliant and meet our team objectives.Main responsibilities:<ul><li>Lead the regulatory reporting of leakage and the water balance, ensuring timely and accurate completion.</li><li>Work within the Leakage Data Team as we develop a new system and methodology for leakage management and reporting.</li><li>Provide analysis of Zonal and DMA nightline data to explain movements and trend analysis.</li><li>Identify errors, trends, and unusual activity through data analysis.</li><li>Receive, interpret, input, and update technical information to ensure the integrity of recorded information and record databases.</li><li>Continuously improve processes and data to ensure all components of the water balance are as accurate as possible and readily available for timely reporting.</li><li>Evaluate and analyse operational information and understand data integrity difficulties to resolve basic problems.</li><li>Support the development of new systems and insight into leakage operations to enable field teams to work as efficiently as possible.</li><li>Other duties may include: Supporting the roll-out of Smart Water Networks and interpreting the resulting data and alarms to reduce leakage and the impact of supply interruptions.</li></ul>What you’ll needSkills / Qualifications / Experience:<ul><li>Educated to a degree level, including some level of statistical analysis experience (e.g., an undergraduate module in statistics).</li><li>A strong understanding of statistical analytics.</li><li>Proficiency in data manipulation tools.</li><li>An understanding of the component parts of regulatory reported leakage.</li><li>The ability to find ways of solving or pre-empting problems</li><li>A basic level of Structured Query Language (SQL) to efficiently retrieve, manipulate and clean large datasets from operational databases (e.g., asset management systems, SCADA systems).</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£32,000 - £42,000 depending on experience

South East Water

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Leakage Data Analyst

Summary:Do you have a talent for troubleshooting and a customer-focused mindset?Do you have the expertise to manage IT incidents and service requests from initial contact to resolution?We are seeking an IT Support Analyst to join our team. In this pivotal role, you will be the first and second line of defence for our end-users, providing essential technical support that keeps our business running smoothly.You'll be the hero who resolves incidents, fulfils service requests, and minimises disruptions, all while working within our IT Service Management (ITSM) system.Main responsibilities<ul><li>Act as the first point of contact for IT-related incidents and service requests, providing effective resolution or escalation as necessary.</li><li>Troubleshoot and resolve hardware, software, and network issues for end users. Assist with new starter setups, including laptop configuration, software installation, and account provisioning.</li><li>Support the maintenance of IT equipment, including laptops, peripherals, and docking stations.</li><li>Maintain IT asset inventory keeping accurate records of IT assets</li><li>Document troubleshooting steps and solutions in the ticketing system, ensuring accurate records are maintained.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>GCSEs (or equivalent) including English and Mathematics.</li><li>Strong problem-solving and troubleshooting skills.</li><li>Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.</li><li>Ability to work independently and as part of a team.</li><li>Good organisational skills with the ability to prioritise and multitask effectively.</li><li>Proven experience in an IT support or help desk role.</li><li>Hands-on experience with hardware troubleshooting and maintenance.</li><li>Experience with ITSM systems (e.g., Jira Service Management).</li><li>Experience with Active Directory and user account management.</li><li>Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation).</li><li>NVQ Level 3 or higher in IT, Computing, or a related field </li><li>Experience in supporting Google Workspace desirable.</li><li>Knowledge of endpoint management platforms.</li><li>Basic scripting skills desirable.</li><li>Familiarity with resolving issues in a hybrid working setup (e.g., VPNs, remote access tools).</li><li>Participation in IT hardware or software rollouts/migrations.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£26,000 - £32,000 dependent on experience.

IT Support Analyst

Summary:Are you looking for an important role which ensures the drinking water we supply meets the highest quality? Do you enjoy taking a detail orientated and organised approach to your work? Do you have proven analytical and problem-solving skills? We want to be the water company people want to be supplied by and want to work for. You’ll take up this new role, working closely with our Regulatory Reporting Manager on key programmes and work streams related to Water Quality performance monitoring and analysis, to ensure we meet our regulatory requirements and provide concise information to our regulator – the Drinking Water Inspectorate (DWI). As a Water Supplier, we perform a key role in society, providing wholesome water to customers and protecting public health. We complete regular water sampling, testing and report on our findings to show that we comply with the regulators guidelines and requirements and are taking action to fix problems when these arise. You’ll have an understanding of water quality regulations and report writing experience. You enjoy solving problems, understanding patterns and trends in data and working to deadlines. You will assist the Regulatory Reporting Manager to conduct data analysis and produce technical reports that will be shared across the business and with external stakeholders. You’ll get plenty of room to share your experience and ideas. This is an excellent opportunity to provide your knowledge and experience to contribute to the success of our water quality team.Main responsibilities:<ul><li>Producing key regulatory reports covering compliance failures and event reports.</li><li>Legal instrument tracking and progress report writing.</li><li>Analysis of large datasets to produce internal water quality reports for dissemination to other departments.</li><li>Assistance with Water Safety Plan reporting.</li><li>Production and review of Water Quality procedures and policies.</li><li>Assistance in producing the Company’s monthly data return to be submitted to the DWI.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Qualified to degree level or equivalent.</li><li>Existing knowledge of the water quality regulations.</li><li>Experience of writing technical reports and data analysis.&nbsp;</li><li>Self-motivated with good communication skills&nbsp;</li><li>Excellent knowledge of Google Workspace packages.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£32000 - £36,500 depending on experience

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