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<h3>Do you want to support children, young people and families with special educational needs and disabilities (SEND)? Join our team at Amaze where your skills and knowledge can make a lasting difference.</h3><h3>About the role</h3>Parent carers and young people in Brighton &amp; Hove and East Sussex can get help with claiming Disability Living Allowance (DLA) and Personal Independence Payment (PIP) from Amaze. We offer:<ul><li>online advice, fact sheets and targeted resources to help you make a claim</li><li>regular Zoom workshops on claiming DLA or PIP</li><li>targeted support to families facing extra challenges via our DLA and PIP Advice Service</li></ul>You will have knowledge of the welfare benefits system and specifically disability benefits and have excellent organisational skills and interpersonal skills.&nbsp; The service is a busy one and you must be able to work calmly under pressure, juggling several tasks at one time and prioritising effectively. You will have highly developed written communication skills, including reading analytically, synthesising information, editing and proofreading, with a strong attention to detail. You will have experience of working with a broad range of people – including families, parents and or young people, ideally some with additional needs.<h3>About working at Amaze</h3>Amaze is your local charity who provide vital support and connection for children, young people and families with SEND in Sussex. We guide children, young people and families through the complex world of SEND. We help them know their rights, feel less alone and get the support they need.&nbsp; We need people like you to help us in this mission.We are committed to supporting and promoting equality and diversity, and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve.<ul><li>We want to employ staff who have lived experience of disability themselves or as a parent carer of a child, young person or adult with special educational needs or disabilities (SEND).</li><li>We particularly welcome applicants from Black, Asian and minoritised ethnic communities.</li></ul>If you want to be part of a great team that supports local families, we would love to hear from you. Please see the person specification in the job description for more details on what to include in your application. All applications will be measured against the person specification, so we encourage you to show how your experience meets these listed criteria in your letter. For more details on how to do this, please read our application guidance. Read more about <a href="https://amazesussex.org.uk/about-us/work-for-amaze/" target="_blank">working for Amaze</a>.Salary: £31,150 - £31,700 pro-rata (£17.11 - £17.41 / hour), subject to 2026-27 pay review and possible upliftHours of Work: 21 Hours<h3>Before you apply</h3>To support your application, please read:<ul><li><a href="https://amazesussex.org.uk/wp-content/uploads/2026/01/Benefits-Advice-Project-Worker-JD-Jan-2026.docx" target="_blank">Benefits Advice Project Worker Job Description</a></li><li><a href="https://amazesussex.org.uk/wp-content/uploads/2025/10/Terms-and-conditions.doc" target="_blank">Terms and conditions</a></li><li><a href="https://amazesussex.org.uk/wp-content/uploads/2025/10/2025-guide-to-writing-cover-letters-1.docx" target="_blank">cover letter guidance</a></li><li><a href="https://amazesussex.org.uk/wp-content/uploads/2025/10/2025-Benefits-Policy.pdf" target="_blank">Staff Benefits Policy</a></li></ul><h3>How to apply:</h3><ul><li>Upload your CV and Cover Letter via the link on this advert</li><li>The closing date for applications is 11.59pm on Sunday 1 Feb 2026</li><li>The provisional date for interviews are Monday 9 Feb 2026</li><li>Please complete the Diversity Monitoring Form in the mandatory questions section.</li></ul>You are warmly encouraged to contact us for an informal discussion about the role – call Lizzie Batten, Benefits Advice Manager on 07442 490129 email <a href="mailto:lizzie@amazesussex.org.uk" target="_blank">lizzie@amazesussex.org.uk</a> to arrange.This role is subject to a DBS check and right to work checks. A criminal record will not necessarily disqualify a candidate from being offered employment.

Amaze

Benefits Advice Project Worker

ALM Portfolio AnalystWe are seeking a highly motivated and detail-oriented Portfolio Analyst to join our Asset Management team. This position will support the Portfolio Manager and Senior Portfolio Analyst in the day-to-day oversight of a portfolio of leased commercial aircraft.The role is an excellent opportunity to grow into the aircraft leasing industry, providing hands-on exposure to lease and asset management, billing, stakeholder communication, data systems, and aircraft monitoring. The successful candidate will play a key part in maintaining accurate portfolio data and ensuring smooth operational management of assigned assets.&nbsp;Key Responsibilities:<ol><li>Lease Administration &amp; Billing</li></ol><ul><li>Preparation of monthly invoices for rent, maintenance reserves, and other lease-related charges.</li><li>Track lessee payments and liaise with internal finance colleagues to reconcile receipts and outstanding balances.</li><li>Maintain accurate billing data within the company’s lease management system, Leasepoint.</li></ul>&nbsp;<ol start="2"><li>Utilisation &amp; Maintenance Tracking</li></ol><ul><li>Collect and validate monthly utilisation reports (flight hours, cycles, APU hours) from lessees.</li><li>Ensure reported data aligns with lease requirements and is properly recorded in the system.</li><li>Assist in maintaining aircraft and engine status data for internal and investor reporting.</li></ul>&nbsp;<ol start="3"><li>Lessee Communication &amp; Management</li></ol><ul><li>Serve as a point of contact for lessee operational queries, ensuring timely and professional responses.</li><li>Coordinate with technical, legal, and finance teams on routine requests and documentation.</li><li>Assist in the preparation of lessee correspondence, notices, and reports.</li></ul>&nbsp;<ol start="4"><li>Compliance &amp; Documentation </li></ol><ul><li>Maintain accurate filing of lease documents, notices, and amendments in Leasepoint.</li><li>Track compliance items such as insurance, registrations, operational approvals, and lessee covenants, escalating any gaps or breaches.</li><li>Assist in preparing materials and data for periodic internal or external audits related to asset and lease records.</li></ul>&nbsp;<ol start="5"><li>Forecasting &amp; Analysis </li></ol><ul><li>Support the Portfolio team in developing and updating maintenance reserve and cashflow forecasts.</li><li>Contribute to portfolio dashboards and internal reporting packs.</li></ul>&nbsp;<ol start="6"><li>System &amp; Data Management</li></ol><ul><li>Maintain up to date asset, lease, and billing information within Leasepoint and internal trackers.</li><li>Support data integrity checks and process improvement initiatives related to Leasepoint.</li></ul>&nbsp;<ol start="7"><li>General Portfolio Support</li></ol><ul><li>Assist in the onboarding/offboarding of aircraft within the portfolio.</li><li>Support periodic reporting requirements to management and investors.</li></ul>&nbsp;Candidate profile:<ul><li>Experience and strong interest in aviation, leasing, asset management or a related analytical/administrative field.</li><li>Strong organisational and time-management skills, with the ability to manage multiple tasks, priorities and deadlines in a structured environment.</li><li>Comfortable working with operational, financial and maintenance data, with a high level of accuracy and attention to detail.</li><li>Proficient in Excel; experience with Leasepoint or similar asset management systems is an advantage, alongside clear written and verbal communication skills.</li></ul>&nbsp;

Manor Royal Business District

Portfolio Analyst: ALM

Vacancy NameBrand &amp; Events ManagerVacancy NoVN1892Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionBrand and Events Manager 14 months FTC About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Manage the external events function for the organisation to ensure there is a proactive, centralised programme that aligns with our strategic objectives. • Accountable for our events and speaker strategy, ensuring it meets our strategic objectives and helps to build our brand and reputation. • Develop and implement an integrated content strategy that maximises ROI, aligns with our purpose, supports the identified objectives, and grows our brand. • Uses data and analytics to identify, implement, evaluate and improve any events. • Manage sponsorship for events in line with strategic objectives and speaker plan. • Oversee the creation of event marketing materials, such as flyers, invitations, banners and merchandise. • Create and manage event budgets, tracking expenses and ensuring cost-effectiveness. What we’re looking for: • Demonstrable experience of marketing campaigns, partnership working and stakeholder engagement • Knowledge of current best practice in marketing • Demonstrable experience of events management • Experience of segmentation and marketing metrics • Understanding of creative and cost-effective events management • Recent track record in the design and delivery of creative and impactful marketing • Experience of working in a project environment What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Brand & Events Manager: People's Partnership

Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range

IT Service Support Manager: People's Partnership

Vacancy NameAP ManagerVacancy NoVN1948Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionAccounts Payable Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: The purpose of the Finance Operations team is to ensure that all accounting entries for the People’s Partnership Group of companies are completed accurately and in a timely fashion. Timelines are dictated by regulatory, statutory or local guidelines and these are adhered to at all times. Control is maintained and demonstrated by preparing daily, monthly, and annual reconciliations, and reviewing the output on a regular basis. The role holder will form an integral part of the Accounts Payable team, managing the end-to-end P2P process within the Finance Operations team. What we’re looking for: • Proven experience in accounts payable, with a track record of managing AP processes and teams. • Experience with ERP systems (e.g., Business Central or similar ERP systems). Desirable to have experienced system change/process transformation. • Ability to work independently and manage multiple priorities. • Excellent communication and interpersonal skills. • Strong attention to detail and problem-solving abilities. • Proficiency in Microsoft Excel and other financial tools. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range

AP Manager: People's Partnership

Vacancy NameCustomer Service Executive - Employer AdminVacancy NoVN1950Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: • Generous pension contributions with an employer contribution of up to 14% • Real living wage • Income protection, critical illness cover &amp; death in service insurance • Employee healthcare • Parental and adoption leave • Learning &amp; development opportunities and study support • Travel season ticket loans • Grab &amp; Go Deli Café • Volunteering days and charity payroll giving • Onsite gym • Ride-to-Work scheme • Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Customer Service Executive - Employer Admin: People's Partnership

Brighton College Prep School is seeking an Assistant Teacher to start in April 2026. This is a part-time role, working in the Early Years Foundation Stage.&nbsp;This is an exciting opportunity to join our team as an Assistant Teacher who is fully integrated into the life of the school and Brighton College as a whole. Due to the nature of the role, candidates will need to hold a level 3 qualification or above.Key Responsibilities:<ul><li>To work closely with the teachers regarding termly and weekly planning, and with other staff to ensure continuity and progression.</li><li>To have knowledge and understanding of the EYFS framework.</li><li>To proactively arrange and set-up learning environments for impactful pupil use, including outdoor learning areas.</li><li>To take responsibility for planning and delivering interventions and assessing pupils.</li><li>To assist specialist teachers in the delivery of the curriculum and school events.</li><li>To share the responsibility for pastoral care of the children and ensure good personal relationships are fostered between the children themselves and with the staff.</li><li>To liaise with the Learning Support Leadership.</li><li>To work with the class teachers to create a stimulating learning environment.</li><li>To support the teaching team with general organisational duties.</li><li>To undertake observations of children individually and in groups and upload comments and assessments on to Tapestry, their online learning journal.</li><li>To be prepared to market the school by speaking to prospective parents visiting the classroom, attending Open Mornings/events at the weekend and acting as ambassadors for the school.</li><li>To be willing to attend school functions as required.</li><li>To undertake all duties and procedures as specified in the current staff handbook.</li><li>To attend INSETS and undertake continuous professional development.</li><li>To be a good role model in respect of speech, dress, behaviour and care of equipment.</li><li>To support the co-curricular programme by running a weekly after school club on a theme of your choice.</li><li>To support the after-school group on two days per week after school.</li><li>To support the holiday club for three days per year during the school holidays.</li></ul>Desirable Qualities:<ul><li>An interest and commitment to the education and happiness of young children.</li><li>A sound knowledge of relevant teaching curricular, including any recent changes.</li><li>A positive approach to assisting and teaching.</li><li>A caring attitude towards children and peers.</li><li>Patience and tolerance when dealing with others.</li><li>Energy and enthusiasm within a busy workplace.</li><li>A creative outlook and a ‘can do’ attitude.</li><li>The ability to be fair and objective.</li><li>The ability to work as a team member and independently.</li><li>The ability to use initiative.</li><li>A flexible approach and willingness to be flexible with others.</li><li>A willingness to further own professional development.</li><li>To be a good communicator.</li><li>To have a sense of humour!</li></ul>Hours:<ul><li>25.5 hours per week. The core hours are 7.45am-4.00pm, Monday to Wednesday inclusive, with a 30-minute unpaid lunchbreak and a further 15-minute unpaid break at another time during the day.</li><li>The total working hours will also include two hours per week for Rockhoppers After School Club and one hour per week for an after-school club.</li><li>There is also a requirement to work an additional three days during the school holidays for Rockhoppers Holiday Club.&nbsp;</li><li>This role is term time (35 weeks per year) plus an additional three days during the school holidays.</li><li>Some flexibility with start and finish times will be required.&nbsp;&nbsp;</li></ul>Holidays:<ul><li>Annual leave entitlement is included in the salary for this role.</li><li>Holidays should be taken outside of the working weeks.</li></ul>Safeguarding Responsibilities:<ul><li>This role will involve daily contact with pupils and the successful candidate will be engaging in regulated activity relevant to children.</li><li>All staff and volunteers have a responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible and with whom they come into contact.&nbsp;</li></ul>Benefits:<ul><li>Complimentary lunch is provided.</li><li>Free tickets to the College’s music, dance and drama performances.&nbsp;</li><li>Job specific Learning and Development programme available to all employees.</li><li>Life Cover is provided whilst working at Brighton College after successfully passing probation period.&nbsp;</li><li>Brighton College provides a contributory pension scheme with matching contributions from the employer up to 9%, which all eligible employees will be automatically enrolled into within three months of commencement of employment.&nbsp;</li><li>Employee benefit and discount platform.</li></ul>Wellbeing:<ul><li>Significantly subsidised gym membership for the School of Science and Sport is available for eligible employees, which includes access to yoga and Pilates classes, meditation sessions, the gym and swimming pool.</li><li>Generous sickness policy.</li><li>Personalised health and wellbeing consultations.</li><li>Comprehensive wellbeing package.</li><li>Access to books, magazines and DVDs from the College Library.</li></ul>

Brighton College

Assistant Teacher - Early Years

Salary: Competitive Hours: 37.5 per week, Monday to Friday Location: Flexible working, with up to 3 days per week at our VHQ in Crawley Contract: Permanent Closing Date: 23rd January 2026&nbsp;<h2>In a nutshell</h2>&nbsp;At Virgin Atlantic, we believe everyone has the potential to take on the world. Our ambition is to be the most loved travel company, and as we enter an exciting new phase of growth, we’re challenging conventions with bold thinking, innovation and purpose. If you’re ready to shape the future of digital travel experiences, maximising the benefit of GenAI we’d love to hear from you.This is a senior leadership role responsible for transforming the performance and experience of Virgin Atlantic’s digital web ecosystem — from inspiration through to booking — across all digital channels.You will define and lead the end-to-end web strategy, ensuring our website delivers seamless, inspiring and commercially successful journeys that reflect our premium brand. You will be responsible for ensuring we innovate at pace maximising the benefit of GenAI capabilities. With a deep understanding of customer needs and commercial performance, you will create a high-impact roadmap that brings together flights, holidays, loyalty and content into one cohesive experience.You will be accountable for delivering measurable improvements in customer satisfaction, conversion and business value. Leading a multidisciplinary team of internal and external experts across product, design, engineering, marketing and analytics, you will ensure the platform consistently exceeds customer expectations. You will continuously evaluate and apply the latest GenAI developments, ensuring we stay at the forefront of innovation.This role has direct leadership responsibility for Digital Product Managers / Owners and the Design team. You will set the vision for product and design excellence, accessibility, usability and consistency across platforms, embedding design throughout the product development lifecycle to drive tangible business outcomes.As a senior digital leader, you will represent Digital Product at senior forums, influencing decision-making at SLT and Executive level, while building a high-performing, inclusive and future-focused team.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Own the product vision and strategic roadmap for the web experience, from inspiration to booking</li><li>Define clear KPIs for conversion, engagement and end-to-end journey performance</li><li>Develop compelling, data-driven business cases to support investment decisions</li><li>Embed GenAI tools and capabilities into product and design ways of working to accelerate discovery, experimentation and delivery</li><li>Align experience outcomes with commercial performance and brand standards</li><li>Champion digital-first thinking across the organisation</li><li>Use analytics, experimentation and A/B testing to optimise journeys and drive continuous improvement</li><li>Maintain clear visibility of performance and roadmap progress at SLT level</li><li>Translate strategy into clear, prioritised roadmaps, OKRs and quarterly plans</li><li>Lead prioritisation and planning across squads, ensuring high-impact delivery</li><li>Ensure effective use of agile ways of working</li><li>Build strong partnerships with engineering, marketing, commercial, loyalty, data and content teams</li><li>Set and evolve the design vision across all digital platforms</li><li>Lead and grow the Design team, embedding design systems, accessibility and usability standards</li><li>Govern UX, UI and visual consistency across squads</li><li>Champion a culture of design excellence and user-centred thinking</li><li>Lead, coach and inspire multidisciplinary teams across product and design</li><li>Set clear goals and stretch ambitions for product excellence</li><li>Foster a culture of high performance, collaboration and continuous learning</li><li>Represent Digital Product in strategic, investment and governance forums</li><li>Stay ahead of digital, UX and technology trends, bringing innovation through personalisation, GenAI and platform evolution</li><li>Represent Virgin Atlantic externally within digital and product leadership communities</li><li>Model leadership behaviours aligned to Virgin Atlantic’s values</li></ul>&nbsp;<h2>About you</h2>&nbsp;<ul><li>Significant experience owning digital product strategy, delivery and optimisation</li><li>Proven track record delivering high-performing web platforms and ecommerce journeys</li><li>Strong background in UX, UI and product design leadership</li><li>Deep experience using customer data, analytics and experimentation to drive outcomes</li><li>Commercially astute, with experience managing digital investment and budgets</li><li>Proven ability to lead cross-functional teams in agile environments</li><li>Confident, inspiring leader with strong stakeholder management skills</li><li>Excellent communication and influencing skills at Executive and Board level</li><li>Experience in ecommerce, travel or customer-centric digital platforms</li></ul>&nbsp;<h2>Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life — and so do our colleagues. We’re proud to be an equal opportunities employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world, regardless of age, gender, gender identity or expression, ethnicity, sexual orientation, disability, religion or belief.We’re committed to creating an inclusive environment where everyone feels they belong and can thrive.If you need any adjustments or support at any stage of the recruitment process, please let us know. You can contact our team at <a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>, confident that your individual needs will be fully supported.

Senior Digital Product Manager: Virgin Atlantic

Location: Hybrid - 3 days at VHQ, CrawleyHours: Full Time, 37.5 hours per week. Monday to FridayContract Type: PermanentSalary: CompetitiveClosing Date: 19th January 2026At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.&nbsp;<h2>In a nutshell</h2>&nbsp;We're looking for a Digital Product Designer to join our in-house Digital Design team.The Digital Product Designers play a vital role in the design, development and performance of the Virgin Atlantic portfolio of digital products. As part of a multi-disciplined design team, they contribute at each stage of the digital design process: concepting, researching, prototyping, testing and finally delivering high-fidelity visual designs whilst working collaboratively with our in-house Digital Development &amp; Delivery team on their implementation.Digital Product Designers are champions of both the brand and the user, working to an overall annual product vision – including contributing to the business’s long-term vision for the digital experience – and quarterly planning cycles of agile delivery.The Digital Product Designers will work collaboratively with both product and creative designers in the broader Creative team, to jointly share learning, push standards and seek innovation, ensuing the brand identity is flawlessly implemented, and user experiences are seamless from touchpoint to touchpoint.&nbsp;<h2>Day to day</h2>&nbsp;Some of your key responsibilities as our Digital Product Designer will be:Design and deliver product roadmap<ul><li>Deliver the Virgin Atlantic digital roadmap through design strategy and execution, working to shared goals within a matrixed approach in collaboration with Digital Development &amp; Delivery</li></ul>Concept new products and solutions<ul><li>Help the business solve new problems, following best practice in design thinking to create innovative solutions to user needs</li></ul>Brand-building through design<ul><li>Work with the Creative Team as a whole to play an influential role in brand identity, visual design and implementation of the brand narrative</li></ul>Lead on user and brand experience<ul><li>Deliver a step change in the user experience of Virgin Atlantic digital products, championing the user and the brand within scrum teams and with wider business stakeholders – for instance in sprint reviews.</li><li>Design interactions that put usability first, to create frictionless, pleasurable and unique experiences</li><li>Accessible design by default, abiding to WCAG2.2AA</li></ul>Develop and embed new processes<ul><li>Support the wider design team in developing better processes and establishing digital design practice across Virgin Atlantic. Work with Product Owners to ensure that products are conceived and designed in the right way</li></ul>&nbsp;<h2>About You</h2>&nbsp;We’d love for our successful Digital Product Designer to demonstrate the following:<ul><li>Solid experience in digital product design, with a strong portfolio showcasing UX/UI work.</li><li>Proficiency in design tools – primarily Figma.</li><li>Strong understanding of mobile and responsive design principles.</li><li>Experience conducting user research and usability testing to inform design decisions.</li><li>Familiarity with design systems and their application across digital touchpoints.</li><li>Ability to collaborate effectively with cross-functional teams.</li><li>Strong problem-solving skills with a user-centred design approach.</li><li>Hands-on with AI tools and curious about where AI can take us</li></ul>If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!&nbsp;<h2>Be yourself – Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.&nbsp;<h2>Our recipe for Leadership</h2>&nbsp;At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Digital Product Designer: Virgin Atlantic

Hours: 37.5 per week, Monday to Friday Location: Hybrid working with up to 3 days per week at our VHQ, Crawley, West Sussex Contract: 12 month secondment/Fixed Term Contract Closing date: 19th January 2025&nbsp;<h2>In a nutshell</h2>&nbsp;At Virgin Atlantic, we’ve always been about creating experiences that feel brilliantly different — not just for our customers, but for our people too.Our Income Protection benefit looks after some of out most unwell colleagues, and we're planning some exciting changes to how we support our people, including pilots who can't fly for medical reasons. As our Benefit Implementation Lead, you’ll be at the heart of bringing this new benefit to life.You’ll lead the design, development, and delivery of these changes; from policy frameworks to systems implementation — ensuring every element runs seamlessly and supports our colleagues when they need it most. It’s a rare opportunity to combine project delivery, supplier management, and employee experience design in one purpose-driven role.And you'll make sure we're set up to brilliantly support those not currently able to work.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Lead the end-to-end implementation of changes to out income protection benefit, ensuring policies, processes, and systems are designed for long-term success.</li><li>Partner with insurers, brokers, and occupational health providers to shape service delivery and contractual agreements.</li><li>Collaborate with People, Finance, Legal, and Flight Operations to align on policies, data, and compliance standards.</li><li>Develop clear frameworks — including policies, guidance, templates, and communications — that balance clarity with compliance.</li><li>Manage project plans, governance, and stakeholder communications to ensure smooth delivery and engagement across all functions.</li><li>Lead hypercare post-launch to embed sustainable processes and continuous improvement.</li></ul>&nbsp;<h2>About you</h2>&nbsp;<ul><li>Experienced in employee benefits or insurance-based programmes, ideally within a large or complex organisation.</li><li>A natural project leader, able to influence across functions and manage multiple workstreams.</li><li>Skilled in supplier and stakeholder management, including contract negotiation and service-level governance.</li><li>Strong understanding of employee relations, risk management, and regulatory compliance.</li><li>Comfortable navigating change and ambiguity, with a hands-on approach to delivery.</li></ul>&nbsp;<h2>Be yourself – Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<a href="https://iagime.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/jobs/preview/168/apply/email" target="_blank">Apply now</a>

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