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<h2>Job Details</h2>Location: Hybrid – 3 days a week at VHQ, Crawley Hours: 37.5 per week, Monday to Friday Contract Type: Permanent Salary: Competitive Closing Date: 24th October 2025At Virgin Atlantic, we're more than just an airline—we're a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way.<h2>In a nutshell</h2>Every interaction with our guests is a moment that matters—and we’re on a mission to make each one extraordinary. As Senior Manager, Customer Measurement &amp; Analytics, you’ll lead our strategy for transforming data into insights that drive meaningful, real-time improvements across every step of the customer experience.You’ll lead the design and execution of a measurement framework that spans both digital and physical journeys, bringing together analytics, Voice of the Customer (VoC), and experimentation to inform decisions and inspire action. Your role is vital in embedding a culture of insight-driven change—making sure we don’t just listen to our customers, but act swiftly and visibly on their feedback.<h2>Key Responsibilities</h2><ul><li>Develop a unified measurement framework across digital and offline touchpoints—ensuring metrics are consistent, reliable, and actionable across the organisation. Own and optimise the business use of Adobe CJA, Adobe Target, and Medallia—driving adoption, enabling self-serve insights, and empowering teams to act on customer feedback and experimentation results. Lead Virgin Atlantic’s experimentation strategy—governing digital testing frameworks, tooling, and best practices that support high-quality A/B and multivariate testing at scale. Champion real-time VoC programmes that gather and combine customer feedback with behavioural analytics to generate clear, impactful insights. Work cross-functionally to ensure these insights inform strategy, prioritisation, and reduce service failtures Close the loop with customers—collaborate with frontline and customer care teams to respond meaningfully to feedback, track resolution effectiveness, and continuously improve satisfaction and trust. Act as our subject matter expert on journey analytics, VoC, and digital experimentation—maintaining cutting-edge tools and practices while staying on top of emerging trends and capabilities. Build and lead a high-performing team of analytics professionals—fostering a culture of curiosity, collaboration, and learning, while delivering measurable impact across the business.</li></ul><h2>About You</h2><ul><li>Considerable experience in customer insight, digital analytics, or customer experience—preferably in a fast-paced, customer-first environment. Deep expertise in digital analytics tools, with a strong preference for Adobe Experience Cloud (CJA, Target). Solid experience with Voice of the Customer methodologies and platforms (e.g. Medallia), and embedding them into broad customer journey strategies. Proven ability to translate complex data into actionable insights that influence customer satisfaction and loyalty. Excellent stakeholder management skills and the ability to drive collaboration across multiple teams and levels. Experience working within agile or cross-functional product environments is a plus.</li></ul><h2>Be yourself - our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a> &nbsp;

Senior Manager - Customer Measurement & Analytics: Virgin

Vacancy NameBusiness ManagerVacancy NoVN1846Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Business Manager – 6 months contract About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: This is an opportunity for an experienced IT business manager to join the solution delivery team to lead IT business management processes on behalf of the solution delivery director. IT business management and governance processes include establishing &amp; maintaining team strategic plans, objectives &amp; roadmaps, demand/supply management, reporting &amp; KPI, risks &amp; controls performance, budget and value delivery monitoring, agile delivery monitoring processes, team engagement &amp; communications. • Work with key individuals across the solution delivery and broader IT &amp; change team to create strategy for, establish, maintain and continuously improve business management processes and operations for the solution delivery department • Monitor solution delivery demand management processes from BAU, product and project demand value streams, providing governance and decision-making recommendations to optimise allocation of resources and support leadership in prioritisation decisions. • Establish and operate governance of solution delivery metrics, reporting, scorecards, key performance indicators (KPI) and service level agreements (SLA). • Establish and operate governance of solution delivery risk management and control performance monitoring and attestation/reporting into 2nd line risk governance processes. • Co-ordinate and facilitate 3rd line/Internal audit and external audit activities across the solution delivery function including monitoring findings, follow up actions and associated mapping to control performance. • Custodian of combined solution delivery team engagement and communications plan including combined function capability &amp; development objectives. What we’re looking for: • Strong background in IT business management disciplines or similar business operations roles. • Supplier Management and Stakeholder Management • Manage suppliers and ensure their contributions align with solution objectives. • Coordinate across internal and external stakeholders to maintain alignment and transparency. • Drive Planning requests with the Finance Department • Building capability using SAFIA+ and leading on engagement surveys and people agenda for the function • Experience working within both Agile delivery and waterfall change delivery, particularly in demand management and PMO type roles. • Experience of reporting and dashboard production leveraging tools (e.g. PowerBI). Excel &amp; PowerPoint • Experience of Dev-ops toolsets and PMO toolsets (e.g. Clarity) for managing demand and monitoring delivery. • Experience of operating IT governance including operating cadence, reporting and decision support What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Manor Royal Business District

Business Manager: People's Partnership

As a Senior Business Analyst in our Group IT Digital Products and AI team, you will be a pivotal force in shaping and delivering innovative solutions that drive Rentokil Initial forward, with a primary focus on your designated business domain (e.g., Operations, Sales, or back-office functions). You will act as a true subject matter expert for this domain, providing deep insights and driving critical initiatives within it. Your primary responsibilities will include:● Strategic Investigation &amp; Opportunity Identification:○ Lead investigative work to pinpoint significant business opportunities and define effective new or improved businessprocesses.○ Specify how these improvements can be realized through advancements in information systems, data management, andoperational practices.● High-Level Collaboration &amp; Stakeholder Management:○ Collaborate extensively with senior business stakeholders and IT staff on strategic studies, detailed requirements specifications, and feasibility analyses.○ Leverage industry advancements and opportunities to shape clients' strategic direction.○ Ensure all stakeholder perspectives are thoroughly considered, verified, and validated, and that priorities align with overarching business objectives.○ Build and maintain internal and external stakeholder relationships to manage scope, delivery, budgets, and expectations.● Bridging Business &amp; Technology:○ Leverage your business acumen to assess and advise on the practicality of different innovative solutions, skillfully integratingtechnical feasibility with operational needs.○ Take the lead in the detailed specification and modeling of recommended solutions, applying relevant resources, standards,methods, and tools.○ Oversee the development of visualisation and user experience elements of solution design.○ Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems tosuccessful implementation.● Documentation &amp; Agile Delivery:○ Eliciting, analysing, and documenting detailed functional and non-functional requirements.○ Crafting clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs and guide our development teams.○ Analysing current and future state business processes, identifying gaps, and proposing optimisations.○ Apply established standards, methods, and tools effectively to produce consistently high-quality documentation, covering both technical details and descriptive aspects.○ Actively participate in planning and facilitating meetings, workshops, and stakeholder engagement throughout systeminvestigations and subsequent development work.○ Working closely with Product Owners to refine and groom the product backlog, ensuring user stories are well-defined, prioritised, and ready for development. Where required and directed, act as proxy Product Owner.Requirements:● Has achieved proficiency in the tasks of business analysis with 8+ years of experience as a Business Analyst across multiple domains.● Proven ability to lead complex projects across teams● Demonstrated ability to manage the technical, financial, and quality aspects of projects● Has excellent interpersonal skills and is fully experienced at dealing with end users.● Possesses a broad understanding of business and business skills, and understands the significance of commercial constraints.● In depth domain level knowledge in the relevant area.● Bachelor's degree or equivalent professional qualification in a relevant field (e.g., Business, IT, Computer Science) preferred.● Extensive knowledge of Agile frameworks and scaling methodologies.● Proficient understanding of the interdependencies of business processes and information systems.● Has achieved proficiency in the task of Requirements engineering and management● Experienced in senior stakeholder management of both IT and business stakeholders.Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Senior Business Analyst: Rentokil

Are you a strategic thinker, agile collaborator, and passionate problem-solver? At Rentokil Initial, we're redefining how digital solutions power our global operations. As a Senior Business Analyst, you’ll be at the heart of this transformation — driving high-impact initiatives, leading domain-specific innovation, and guiding our teams toward smarter, faster, and more connected ways of working.This is more than just analysis. It’s strategy, leadership, and digital enablement rolled into one pivotal role.<h3>🚀 Your Mission</h3>As a Senior Business Analyst in our Group IT Digital Products and AI team, you'll play a vital role in designing and delivering innovative solutions within a specific business domain (e.g., Operations, Sales, or back-office). Acting as a true domain expert, you'll align business needs with technical capabilities and champion value-driven change.Key responsibilities include:<ul><li>Strategic Discovery: Lead high-level investigations to uncover opportunities for innovation and process optimisation. Shape business cases and assess feasibility for digital solutions that align with enterprise objectives.</li><li>Business &amp; IT Bridge: Translate complex business needs into clear, actionable requirements. Collaborate closely with Solution Architects, Product Owners, and delivery teams to develop scalable, tech-aligned solutions.</li><li>Agile Delivery: Craft detailed User Stories, acceptance criteria, and process models. Engage in backlog grooming, sprint planning, and day-to-day agile ceremonies to ensure delivery stays aligned with business goals.</li><li>Cross-Domain Leadership: Engage with Business Analysts in other domains to manage interdependencies, identify integration needs, and influence outcomes across connected systems and teams.</li><li>Stakeholder Management: Work directly with senior stakeholders to align goals, validate priorities, and guide decision-making. Build strong relationships to support governance, scope, and delivery expectations.</li><li>Business Readiness &amp; Change Enablement: Drive readiness planning, UAT coordination, and change management activities that ensure adoption and measurable business benefits.</li><li>Mentorship &amp; Leadership: Guide and mentor junior analysts, helping build a strong, capable BA community within the organisation.</li></ul>Requirements:We’re looking for someone who blends analytical strength with business intuition and leadership capability.To succeed in this role, you’ll need:<ul><li>8+ years of experience in Business Analysis, ideally across multiple domains</li><li>Expertise in Agile delivery environments and familiarity with scaling frameworks</li><li>Strong knowledge of enterprise-level systems, integrations, and process transformation</li><li>Exceptional stakeholder management and communication skills — you can influence at all levels</li><li>A strategic mindset with a hands-on approach to delivery</li><li>Confidence in leading large, complex initiatives and facilitating change</li><li>Relevant qualifications (e.g., Business Analysis Diplomas, Agile certifications) are highly desirable</li></ul>Skills &amp; Competencies<ul><li>Requirements Engineering &amp; Management</li><li>Business Process Improvement Techniques</li><li>User Story &amp; Acceptance Criteria Design</li><li>Change Impact &amp; Readiness Assessment</li><li>Stakeholder Analysis &amp; Strategic Engagement</li><li>Test Management Support (esp. UAT)</li><li>Commercial &amp; Organisational Awareness</li></ul>Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anythingBe Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;&nbsp;

4 Business Development Jobs in West Sussex