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About Motorway Motorway is the UK's fastest-growing used car marketplace - our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market. About the team We're looking for a sharp Customer Service QA Specialist to join us in our Brighton office. You'll be part of our fantastic customer experience department - a team that's truly passionate about delivering amazing service. In this role, you'll play a vital part in ensuring we maintain top-notch quality across all our customer interactions - that means calls, emails, and live chats. You'll have a keen eye for detail, a real passion for the customer journey, and a knack for identifying areas where we can improve.If you have experience in customer service or sales, and you're looking to develop your skills in quality assurance, this could be a brilliant opportunity for you. We're a supportive team and we're dedicated to helping each other grow. About the role <ul><li>Evaluate technical skills, sales techniques, customer service and soft skills within Motorway's customer interactions.</li><li>Conduct real-time and retrospective quality assessments to ensure Motorway's quality standards are met, using knowledge and experience to determine whether the customer has received an amazing experience through call, email and live chat quality checks.</li><li>Ensure processes have been adhered to by our agents and regulatory requirements have been met.</li><li>Achieve team and individual KPIs and SLAs as set by the QA Team Leader.</li><li>Provide high quality and positive coaching and feedback to agents and suppliers on the standard of their evaluations.</li><li>Identify and raise improvement opportunities, bringing insights and ideas for improvements to the QA Team Leader on a regular basis.</li><li>Conduct deep dives into customer interactions to support process improvements.</li><li>Build and maintain good relationships with all relevant business areas, work closely with other departments to ensure consistency and best practice, supporting them as and when required.</li><li>Complete remediation checks and provide constructive detailed feedback to agents on all audits completed.</li><li>Proactively prioritise and manage own allocated workload, taking full ownership of each review.</li><li>Be responsible for your own development, learning new areas of the business and keeping up to date with changes.</li></ul> About you <ul><li>Previous experience in quality assessments or a contact centre environment.</li><li>A proven track record of delivering customer focused outcomes.</li><li>Ability to multitask and work under time pressure.</li><li>Be accountable for own workload, results driven and meets objectives/KPIs.</li><li>An organised working style with strong attention to detail, with the ability to identify opportunities for improvement.</li><li>The ability to work alone and a great team spirit as part of a high-functioning team.</li></ul> You could be a great fit if <ul><li>You have a passion for delivering excellent customer service.</li><li>You're a natural problem solver with a keen eye for detail.</li><li>You enjoy coaching and mentoring others.</li><li>You're proactive and have a positive, can do attitude.</li><li>You're comfortable working in a fast paced environment.</li></ul> Our interview process <ul><li>Initial Screen - 30 minutes</li><li>Onsite Interview - 60 minutes</li></ul>You can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.

Customer Service QA Specialist

Customer Service Executive Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their DIY shutter orders. You ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am 5:30 pm and one Saturday per month: 10:00 am 4:00 pm (rota basis). Key Responsibilities: <ul> <li>Provide world-class customer service via phone, email, social media, and live chat.</li> <li>Ensure customers are supported efficiently and effectively at every touchpoint.</li> <li>Offer expert technical advice before purchase to build customer confidence.</li> <li>Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.</li> <li>Liaise with manufacturers and customers to resolve queries and finalise technical drawings.</li> <li>Manage shipping and delivery data through our CRM.</li> <li>Resolve delivery, damage, or design issues quickly and professionally.</li> </ul> Essential Skills &amp; Attributes: <ul> <li>A passion for customer service and helping people.</li> <li>Strong communication and interpersonal skills.</li> <li>Ability to work collaboratively in a team environment.</li> <li>Positive, hardworking attitude.</li> <li>Comfortable working with numbers and metric measurements.</li> </ul> The successful candidate will have experience in (preferred, but not essential): <ul> <li>1+ years in an administrative or customer service role.</li> <li>Experience in home interiors, window coverings, or online retail is a bonus (but not essential).</li> </ul> Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as: <ul> <li>24/7 access to NHS approved GP telephone support and prescription services</li> <li>Access to the UKs largest employees discount platform</li> <li>Specialist medical assistance and support hotline</li> <li>Weekly pay</li> <li>Hundreds of gym discounts</li> <li>24/7 access to mental health crisis support and counselling</li> </ul> Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment

First Recruitment Services

Customer Service Executive

Customer Service Advisor (6-Month Contract) Location: Brighton (Hybrid after training) Start Date: 12th January Salary: 24,800 per annum pro rata Monday - Friday 9am -5.30pm We are currently recruiting for friendly, confident Customer Service Advisors to join the Brighton team on a 6-month contract, with the potential to go permanent. About the Role <ul><li>2-week office-based training, then hybrid working</li><li>Handle customer enquiries by phone, email, and chat</li><li>Give clear information on products and update customer records</li><li>Provide great service and resolve queries efficiently</li></ul> What You Need <ul><li>Customer service experience (contact centre, retail, hospitality, etc.)</li><li>Excellent communication and listening skills</li><li>Good IT skills and the ability to use multiple systems</li><li>Positive attitude, attention to detail, and problem-solving ability</li></ul> What's on Offer <ul><li>Supportive team and strong training</li><li>Flexible hybrid working after training (up to 3 days from home option)</li><li>Chance for the role to become permanent</li></ul>If you're customer-focused and ready to start on 12th January, we'd love to hear from you. Interviews will be week commencing 15th December.Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Service job to start in January 2026

A leading home improvement retailer in Burgess Hill is seeking a Shift Lead to manage daily store operations. In this role, you will be responsible for ensuring a safe and welcoming environment for both customers and colleagues. You will oversee the team's performance, provide guidance, and ensure a great shopping experience. The position offers competitive pay and benefits including generous holiday entitlement, a pension scheme, and various employee benefits.

Shift Lead: Drive Store Ops & Customer Service

Customer Service AdvisorBurgess Hill, Temporary (at least 5 weeks), 12.21 p/h (+ 1ph attendance bonus), Monday to Friday 9am - 6pm, pension, holidayThe Role Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Temporary Customer Service Advisors to join their dynamic team.Initially this is for a 5-week assignment, but there is potential it could extend beyond this date. Please only apply if you can start immediately and are available to work full-time until at least the end of December. Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this.<ul><li>Making outbound calls to customers to arrange delivery of prescription medications</li><li>Updating a centralised database with information gained within the calls.</li></ul>Requirements We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude.This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative.Company Information Our client is a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3-minute walk from the mainline train station.Package 12.21 p/h (+ 1ph attendance bonus) (permanent salary would be 25,396.80 + attendance bonus of up to 2080 per year)Monday to Friday 9am - 6pmWeekly payHoliday payPensionTravail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Customer Service Advisor

My client is currently looking for a full-time Customer Service Coordinator to join the team on a temp to perm basis. Day to day you will handle calls from service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. The Role: <ul> <li>Assist and manage incoming calls, answering any queries in a timely and professional manner</li> <li>Coordinating orders to be delivered, installed and collected by their Driver Technicians</li> <li>Order analysis by checking and identifying any errors made on online orders</li> <li>Invoicing and entering of orders via the online system</li> <li>General administration that supports daily activities and duties </li> </ul> What they are looking for? <ul> <li>Strong experience in a similar busy and fast paced office environment</li> <li>Relevant telephone based customer service experience</li> <li>Good attention to detail and accuracy</li> <li>Previous administration and diary management experience</li> <li>Professional and confident manner on the telephone and through email</li> <li>Competent IT skills with Microsoft Office programmes and ability to learn new systems</li> </ul> <ul> <li>Monday to Friday 08 00 </li> <li>1 in 5 weekends on rota basis, time off in lieu</li> <li>33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff)</li> <li>Company Pension Scheme</li> <li>Life Assurance</li> <li>A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets</li> </ul> We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

Customer Service Coordinator/Advisor

Customer Service Co-Ordinator Wanted - Consistent Work &amp; Weekly Pay Location: Hailsham Shifts: 08:00 - 17:00 Plus 1 in 5 weekendsThe Best Connection is a recruitment agency, and this position is being offered on a Temporary-Permanent basis. We are currently looking for a full-time Customer Service Coordinator to join our client in Hailsham. The day to day role will include handling calls from service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our clients community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. You'll be responsible for: <ul><li>Assist and manage incoming calls, answering any queries in a timely and professional manner. </li><li>Coordinating orders to be delivered, installed and collected by our clients Driver Technicians. </li><li>Order analysis by checking and identifying any errors made on online orders. </li><li>Invoicing and entering of orders via an online system. </li><li>General administration that supports daily activities and duties. </li></ul>(Please note: your role may not be limited to these tasks) Requirements: <ul><li>Right to work in the UK. </li><li>Access to a device to complete an online application. </li><li>Reliable and punctual. </li><li>Previous experience in a similar role </li><li>Good attention to detail and teamwork skills </li></ul>Benefits: <ul><li>Competitive hourly rate </li><li>Weekly pay - every Friday </li><li>Temp-to-perm opportunities </li><li>Quick 15-minute registration process </li><li>Access to hundreds of jobs across East Sussex </li><li>Nationwide support from 85+ branches (easy transfer if you relocate) </li></ul>Apply now and one of our friendly team members will be in touch to arrange your application. Want to know more? Check us out on Or visit us in person: 99 South Street, BN21 4LU Please note: All positions are subject to availability. Due to high volumes of applications, please allow up to 10 working days for a response. If you haven't heard from us in that time, unfortunately you've not been successful.

The Best Connection

Customer Service Co-ordinator

Customer Service Advisor Crawley Up to 28,000 + bonus, overtime and on-call payments Looking for a role where no two days feel the same? This growing technology-led organisation is looking for a Customer Experience Coordinator to keep things running smoothly and ensure customers receive exceptional support every time they get in touch.The role You'll be the first point of contact for incoming customer calls, logging requests, allocating engineers and keeping everyone updated. Alongside the day-to-day, you'll take a proactive approach to planning upgrades, scheduling routine maintenance and keeping service activity on track. From coordinating engineer diaries to ordering parts and raising quotes, you'll play a key role in keeping operations seamless.What you'll bring<ul><li>Strong administration background</li><li>Experience scheduling or coordinating teams/engineers</li><li>Excellent organisation and attention to detail</li><li>Confident communication skills and a customer-first mindset</li><li>Ability to juggle tasks, stay calm and work both independently and with the wider team</li><li>Confident using systems and quick to learn new ones</li></ul>Why join?<ul><li>A business with real purpose and strong values</li><li>Development and training opportunities</li><li>25 days' holiday rising with service</li><li>Defined contribution pension scheme</li><li>Flexible benefits platform (healthcare, dental, wellbeing and more)</li><li>Employee Assistance Programme and wellbeing app</li><li>Paid volunteer day each year</li><li>Inclusive employer recognised in the UK's Top 50</li></ul>If you thrive in a fast-paced support role and enjoy keeping everything (and everyone) on track, this is a brilliant opportunity to join a collaborative, growing team.Apply now to find out more.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work. The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases, Google Drive and Microsoft Office. As a Customer Service Executive you will: <ul> <li>Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs</li> <li>Handle general client queries and monitor / handle external and internal emails</li> <li>Place customer orders using multiple and sometimes complex systems</li> <li>Learn and maintain product and service knowledge</li> <li>Set up client accounts and provide support to new customers including quotations</li> <li>Promote existing and new products and services where required</li> </ul> Skills &amp; experience required: <ul> <li>Previous phone / office based customer service experience ideally</li> <li>Good computer literacy and administration skills</li> <li>High attention to detail and good accuracy levels</li> <li>An aptitude for problem solving</li> <li>Previous experience with Google Drive, technical systems and CRM systems is a strong advantage</li> </ul> Salary, hours &amp; company benefits: <ul> <li> 25,260 per annum</li> <li>Monday to Friday 9am to 5.30pm</li> <li>Flexible working - hybrid with 3 days per week in the office and 2 from home</li> <li>25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday</li> <li>Share incentive plan</li> <li>Pension scheme</li> <li>Life assurance scheme</li> <li>Income protection plan</li> <li>Comprehensive discounts at major retailers</li> <li>Wellbeing centre</li> <li>Access to free health and fitness classes and other perks</li> <li>Volunteer days</li> </ul> Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.

Job Title: French-Speaking Customer Service Administrator Location: Hailsham Salary: 26,000 - 27,000 per annum Contract Type: Full-time, Permanent Hours: Monday to Friday, 8:00am-4:00pm Hybrid Working: Office-based with one remote day per week after probation Holidays: 23 days plus public holidays About the Role HRGO Recruitment are looking for a proactive French-speaking Customer Service Administrator to join our busy and friendly team in Hailsham. You'll be the first point of contact for our French and Belgian customers, handling enquiries, processing orders, and ensuring excellent service from start to finish.This is an excellent opportunity for someone who enjoys working in a fast-paced, international environment and takes pride in delivering high-quality service. You will play a key role in supporting our French and Belgian customers by managing orders, handling enquiries, and ensuring a smooth customer experience from start to finish.You will be joining a collaborative, supportive team where initiative and attention to detail are valued, and where your contribution will make a real difference to the business. Key Responsibilities <ul><li>Respond to customer enquiries by phone and email in French and English.</li><li>Process customer orders, returns, and exchanges accurately.</li><li>Maintain customer and order records, and produce regular reports.</li><li>Liaise with warehouse, sales, and logistics teams to ensure smooth delivery.</li><li>Resolve issues efficiently, maintaining a high standard of customer satisfaction.</li></ul> Skills and Experience <ul><li>Minimum of 3 years' customer service or administrative experience.</li><li>Fluent in French (native or near-native) and fluent in English.</li><li>Excellent communication, organisation, and IT skills.</li><li>Positive, professional attitude and calm under pressure.</li></ul> Benefits <ul><li>23 days' holiday plus public holidays.</li><li>Discretionary annual bonus.</li><li>Pension scheme and life insurance (2x annual salary).</li><li>Employee Assistance Programme (including 24/7 wellbeing support).</li><li>Ongoing training and professional development.</li><li>Regular team and company events.</li></ul>If you're a fluent French speaker who enjoys providing great service and wants to join a supportive, professional team, we'd love to hear from you.

10 Call Centre Jobs in Brighton, Brighton and Hove, UK