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A rapidly growing online car marketplace is looking for a Customer Escalations Specialist to resolve complex customer issues and enhance the customer experience. This role will involve handling escalations, formal complaints, and ensuring compliance with regulations. Candidates should have strong analytical skills, be detail-oriented, and demonstrate excellent verbal and written communication skills. The position offers a flexible work environment, a commitment to personal development, and a variety of employee benefits including health insurance and stock options.

Customer Escalations Specialist - Hybrid + Stock Options

London, United Kingdom / Reading, United Kingdom / Brighton, United KingdomCountryUnited KingdomContract typePermanentWork patternFull TimeMarketEnvironment and societyProject programme and commercial management, EnvironmentLocation/s: Reading, Brighton, London; UK Recruiter contact: Alice RoostanMott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business division Our multidisciplinary experts help water, wastewater, and government organisations find sustainable, cost-effective solutions to the challenges of climate change, net-zero, water scarcity and environmental protection.We work with around half of the UK's regulated water and wastewater companies, and our work stretches across the entire project lifecycle - from pre-contract cost estimating and benchmarking, to post-contract quantity surveying and commercial assurance.For project and programme management, we deliver capital projects on behalf of our clients, both internal and external that range from several hundred thousand pounds in value to major projects and programmes worth over £0.5bn. Overview of the role As a Project Manager you will be responsible for the entire scope required for successful delivery of projects including appraisal, planning, detailed design, construction, and delivery phases. You will deliver these by complying with Client and Mott MacDonald processes specifically, Project Management, Health &amp; Safety, Commercial, Risk &amp; Value, and Budget.Key responsibilities and duties include:<ul><li>Manage project risk and opportunities effectively - take responsibility for the identification, allocation and management of the project risk and opportunities, taking effective mitigation measures to reduce risk</li><li>Be accountable for the commercial objectives specific to the project - ensure necessary reporting &amp; information is delivered on time, to the required standard</li><li>Maintain excellent communications with the client and wider programme team</li><li>Be responsible for the project programme. Work with multidisciplinary delivery teams to update the programme as required Ensure the effective and efficient close out of all projects</li><li>Manage a delivery team and all key stakeholders</li><li>Full Membership, or working towards full membership of a relevant chartered body; MAPM, ChPP, MCIWEM, MICE, MCIOB, MRICS etc</li><li>Project management experience across a range of high risk / high complexity / high value projects and programmes with a strong focus on internal and external stakeholder management and complex risk management</li><li>Experience of managing projects within the Water and Environment Sector</li><li>Experience of NEC contracts and their practical application</li><li>Experience of CDM regulations Ability to work a minimum of 2 days per week in the nominated office</li><li>Excellent written and oral communication</li><li>Able to foster and promote collaborative working relationships</li><li>NEC ECC PM Accreditation</li><li>Experience across the full project lifecycle</li><li>Experience working in the environment and water sector</li></ul> UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you.We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. Benefits We offer some fantastic benefits including: Health and wellbeing <ul><li>Private medical insurance for all UK colleagues.</li><li>Health cash plan to support you with every day health costs and treatments.</li><li>Access to Peppy, providing free support from menopause experts for all UK colleagues.</li><li>A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.</li><li>Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.</li></ul> Financial wellbeing <ul><li>We match employee pension contributions between 4.5% and 7%.</li><li>Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.</li><li>Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.</li><li>Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.</li><li>As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.</li></ul> Lifestyle <ul><li>A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.</li><li>Holiday entitlement increased to a minimum of 35 days after 5 years' service.</li><li>Variety of employee saving schemes and discounts from high-street retailers.</li></ul> Enhanced family and carers leave <ul><li>Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.</li><li>Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.</li><li>Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.</li></ul> Learning and development <ul><li>Primary annual professional institution subscription.</li><li>A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.</li></ul> Networks, communities, and social outcomes <ul><li>Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.</li></ul>Apply now, or for more information about our application process, click here.

Project Manager

Help us make a big green dent in the universe. We're driving the global renewable energy revolution and need brilliant people to help us scale. Our engineers are out there installing the tech that powers a greener future and our Utilisation Team makes sure they can do it efficiently, safely and with outstanding customer experience. This role is part of Octopus Energy Services, supporting the field force that installs smart meters, EV charge points, air-source heat pumps and solar technology across the UK. The Utilisation Team ensures our workforce is deployed effectively, schedules are optimised, and engineers have everything they need to deliver world-class service on the doorstep. We monitor live performance, respond to real-time changes, and work closely with our field teams to maximise efficiency, reduce downtime and deliver brilliant outcomes for customers. Through data, communication and slick operational thinking, we keep the engine room of the operation running smoothly every day. This is a fast-paced, multi-functional role focused on workforce utilisation and field support. You'll be responsible for ensuring engineer schedules are accurate, efficient and always aligned with customer needs. You'll work in real time, adapting quickly when things change and solving operational problems before they affect customers. You'll collaborate closely with engineers, Area Managers and internal teams, all with the goal of keeping the field running smoothly and delivering an exceptional experience end-to-end. This role is based in Brighton and shifts are 8 hours between 8am-8pm on a rota basis, with weekend work every 4 weeks (with a weekday in lieu). What You'll Do <ul> <li>Optimise engineer schedules to maximise utilisation, minimise travel, and improve appointment availability.</li> <li>Manage daily workloads, reallocating jobs quickly and accurately when plans change.</li> <li>Use real-time data to monitor progress, identify risks and resolve issues before they affect customers.</li> <li>Work closely with field teams to understand on-the-ground challenges and adjust plans accordingly.</li> <li>Handle appointment changes, cancellations and customer-driven adjustments with accuracy and care.</li> <li>Provide responsive support to the field throughout the day, including live queries and problem solving.</li> <li>Communicate clearly with customers, engineers and internal teams to ensure transparency and smooth delivery.</li> <li>Take ownership of tasks end-to-end, ensuring every action supports efficiency, utilisation and customer experience.</li> <li>Contribute ideas to improve our scheduling, productivity and operational processes.</li> </ul> What You'll Need <ul> <li>A passion for delivering great customer and field team experience through clear communication.</li> <li>Strong organisational skills, with the ability to prioritise in a fast-moving environment.</li> <li>A problem-solving mindset, able to stay calm and make good decisions when plans change.</li> <li>Confidence working with data and multiple systems (we'll teach you our in-house tools).</li> <li>Flexibility, adaptability and the willingness to get stuck in.</li> <li>A collaborative approach; you enjoy being part of a team working toward shared goals.</li> </ul> Why You'll Love It Here Octopus Energy is a unique place to work - fast-moving, supportive, and driven by doing the right thing. You'll have autonomy, space to grow and the chance to make a real impact on the future of green energy. We invest heavily in training and development, and you'll be surrounded by brilliant people who care about what they do!

Utilisation Specialist

A global investment management firm in Horsham is seeking a professional to support its Third-Party Risk Management efforts. The role involves developing supplier governance frameworks, engaging with stakeholders, and ensuring compliance with policies and regulatory obligations. Candidates should have experience in managing third-party relationships and excellent communication skills. This position offers the opportunity to work in a dynamic environment committed to sustainability.

Third-Party Risk & Sustainability Lead

Brighton, United Kingdom / Bristol, United Kingdom / Cambridge, United Kingdom / Edinburgh, United Kingdom / Glasgow, United Kingdom / Leeds, United Kingdom / London, United Kingdom / Manchester, United Kingdom / Sheffield, United Kingdom / Southampton, United KingdomBefore making an application, please browse all graduate opportunities available as we will only accept one application per candidate. Once you have made an application you will not be able to make changes to your selection or make a new application. The exception is if we open new vacancies in the new year.To avoid missing out on your preferred role, we recommend applying as early as possible, as positions will close once filled.Turn your ambition into action - apply now and shape your future with us.Job DescriptionDesign for a Better Future. Shape Places with Purpose. Empower Communities.At Mott MacDonald, we believe in designing spaces that inspire, connect, and endure. As a Graduate Landscape Architect, you'll be part of a passionate, award-winning team working on nationally significant infrastructure and high-profile urban regeneration projects. Together, we're creating resilient places, empowering communities, and shaping sustainable environments.We're proud to be a wholly employee-owned business, which means our people drive our direction. You'll be supported by a culture that values creativity, wellbeing, and collaboration-where your ideas matter and your growth is championed.What You'll Be Doing:You'll work alongside experienced designers and technical specialists, contributing to projects that span the full lifecycle-from concept to completion. Your responsibilities may include:<ul><li>Design delivery: Assist in the creation of high-quality conceptual, detailed, and technical designs for landscape and urban spaces.</li><li>Multidisciplinary collaboration: Support integrated teams across water, transport, energy, and environmental sectors.</li><li>Technical outputs: Produce drawings, presentation materials, specifications, schedules, and photomontages.</li><li>Site and environmental work: Undertake site surveys and contribute to environmental assessments and improvement schemes.</li><li>Digital design: Provide AutoCAD, Revit, and graphic support to enhance project delivery.</li><li>Quality and innovation: Deliver work to high standards in line with our Quality Management Procedures.</li><li>Professional development: Engage with Mott MacDonald's Early Careers Professionals Network and attend development events.</li></ul>Candidate SpecificationWe are looking for committed and motivated graduates with a genuine passion and a desire to make a difference in the world. If this describes you, apply today to launch your career at Mott MacDonald.To be eligible for this opportunity, you will have less than 12 months' relevant experience (excluding placements) and have a minimum of a bachelor's degree (obtained no earlier than 2024) or expected to achieve one, in one of the following degree disciplines:<ul><li>Landscape Design</li></ul>In your application, you should aim to demonstrate your genuine interest in both the opportunity and in joining Mott MacDonald. You can do this by highlighting any relevant experience or interests - such as modules you've studied, previous work experience, or any research you've undertaken about our company, values, and projects.We personally review every completed application form we receive as this part of our selection process is entirely human led - we do not use AI tools at this stage and kindly expect you not to either. We want you to answer each application question with authenticity so we can get to know the real you. Joining us as a graduate is your opportunity to shape your own story.We are looking for graduates with the following strengths:<ul><li>Proactively takes initiative to complete tasks efficiently and independently.</li><li>Communicates effectively and clearly with clients and colleagues.</li><li>Delivers high quality written work with strong attention to detail and clarity.</li><li>Demonstrates a structured and analytical approach to problem solving.</li></ul>As we want the best people for the role, we support flexible working. Please ask us at interview stage about any flexibility you may need.Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024.Our ethos is to develop, train and retain our graduates and therefore we are looking for a long-term relationship with our graduates. For this reason, we cannot accept applications from candidates who would be working under the Graduate visa route or other time-limited visas, (irrespective of visa duration), due to their temporary nature and the requirement for sponsorship under the Skilled Worker route in future.We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.A graduate position should be more than just a job. We know this and so do you. That's why with our graduate roles we aim to give you the experience and technical knowledge you need to progress your career. From the moment you join us, you'll receive the training you need. You will be assigned a mentor, who will guide you to meet the objectives of your professional training needs. You will join our three-year early careers soft skills development programme - Accelerating your Future, which is designed to give you the skills and tools necessary for a long-lasting successful career here at Mott MacDonald.You will have the opportunity to make a difference; learn more about Our Purpose and the difference we can make!You're probably wondering what else is on offer. Join us, and you'll get:<ul><li>Biannual salary reviews: we believe that hard work should be rewarded and recognised. Therefore, for the first three years of your career with us, you'll have biannual salary reviews.</li><li>A competitive salary: in addition to biannual reviews, we will ensure that you're given a salary that matches the current industry standard.</li><li>Contributory pension up to 7% of your salary: we have the best people on our team, and we like to look out for them. With our support, you'll have all the advice and options you need to be able to invest in your future.</li><li>A flexible benefits scheme: our company is made up of a range of different people and we understand that different people want different things. That's why with our flexible plan, you'll have the ability to manage the range of benefits we have on offer, to suit your specific needs.</li></ul>Being part of Mott MacDonald means more than just work; there's a huge range of fun and exciting things that you can get involved in.From the moment you join us, you'll have the opportunity to expand your social and professional network, whether it's meeting other graduates or joining forces with other members of staff from around the company at our annual sports day. Each of our offices have a sports and social committee which will give you the chance to be part of a variety of sports, social and charity events. We're committed to promoting a strong culture of social responsibility and encourage our staff to play active roles in the local community.It's worth noting that sports and social committees tend to vary from office to office, so as well as getting involved in what's already on offer, don't be afraid to suggest new events or initiatives that you think could be a great addition.Equality, diversity and inclusionWe put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

2026 UK Graduate Landscape Architectural Career Path

A leading water utility company based in Worthing is seeking a Senior Nature Based Solutions Specialist to manage projects and engage with regulators. You will support the delivery of innovative ecological solutions while contributing to environment-driven initiatives. The ideal candidate will have a strong background in ecology and project management, with a salary of circa £55,000. This role offers a hybrid working model and a range of employee benefits.

Senior Nature-Based Solutions Lead

Refrigeration Engineer £51,000 - £52,000 + Travel Time + Overtime + Van + Training &amp; Progression + Company Benefits Local Patch (Ideally Located: Brighton, Worthing, Eastbourne, Hasting, Royal Tunbridge Wells, Crawley, Horsham &amp; Surrounding Areas) Are you a Refrigeration Engineer looking to join a UK industry leader who will enable you to increase your earnings while supporting you with further development and training? This is an excellent opportunity to join a renowned FM company offering optional overtime and paid travel time, alongside internal opportunities for progression, all while covering a local patch that encourages a healthy work/life balance. You will be working for a well-established organisation with strong relationships among blue-chip supermarket clients, offering fantastic job security. They have a great reputation for staff retention and investment. You will have full ownership of your patch, giving you the autonomy to manage your diary. You'll plan your scheduled PPMs to optimise your working day, with some reactive work and callouts. This role suits a Refrigeration Engineer looking to move forward in their career while maintaining a healthy work/life balance. The Role <ul> <li>Planned and reactive maintenance</li> <li>Working on supermarket &amp; commercial refrigeration equipment</li> <li>Covering a local patch, working Monday - Friday with a callout rota 1 in 4</li> </ul> The Person <ul> <li>NVQ Level 3 in Refrigeration</li> <li>Holding F - Gas (2079) certification</li> <li>Driving licence and looking to cover a local patch</li> </ul> Apply Now or contact Ben Dunsford at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skillset. We are an equal opportunities employer and welcome applications from all suitable candidates. Reference Number: BBBH265679

Refrigeration Engineer

Brighton &amp; Hove City Council is part of Orbis Procurement, a shared services partnership with Surrey County Council and East Sussex County Council. Together, we manage around £2 billion in external supplier spend-from software and social care services to cleaning products and sports equipment.The Procurement team provides expert advice to Brighton &amp; Hove City Council officers responsible for purchasing goods, works, and services for the city. We support colleagues throughout the tendering process, helping them achieve savings and deliver wider benefits such as environmental sustainability and social value.Our team plays a vital role in ensuring the Council secures best value for its purchases.We welcome applicants from a range of backgrounds and encourage diversity in our team. Some prior procurement experience is desirable, along with an understanding of how public sector delivery influences purchasing strategies and practices.What you will do:<ul><li>Undertake tendering activity with support from senior procurement officers</li><li>Support Council officers with contract modifications</li><li>Respond to procurement queries from officers across the council</li><li>Liaise with the legal, insurance and finance teams to ensure goods and services are purchased compliantly.</li><li>Maintain and update procurement systems</li></ul>The role is varied and will give you the opportunity to support a range of procurement activities across the Council.About YouYou will be a self-motivated and hard-working individual who has excellent communication and problem-solving skills accompanied with good numerical skills. Ideally you will have some commercial experience which could include contract management, procurement or finance. Experience in project management or business administration could also be beneficial.We are looking for someone who:<ul><li>Is self-motivated, proactive, and a creative problem-solver</li><li>Has strong communication and stakeholders management skills</li><li>Ideally has procurement/buying experience</li><li>Can plan and organise effectively and is comfortable working to tight deadlines, even under pressure.</li><li>Has good numerical skills</li><li>Can work independently, taking ownership and responsibility for their workload.</li></ul>What We Offer<ul><li>Professional development through fully funded CIPS qualifications, available via self-study or apprenticeship schemes (where available).</li><li>Flexible working arrangements including Hybrid working.</li><li>Annual leave</li><li>Paid volunteering hourseach year so you can make apositive impact on the community.</li><li>Travel-related benefits, including cycle to work, travel loans, free bus travel for new starters and a public transport discount card.</li><li>Generous Local Government Pensions Scheme (including Shared Cost Additional Voluntary Contribution Scheme)</li><li>Discounts through My Staff Shop, such as supermarket shop, car insurance, gym membership, lunch at a local café, days out withchildren, cinema tickets, holidays and beauty treatments (offers subject to availability).</li></ul>We're a collaborative and inclusive team that values flexibility and individuality. Whether you're balancing work with family life, pursuing personal interests, or simply looking for a supportive environment, we'd love you to join us.Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview.As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance ) and Shortlisting questions guidance as this gives important advice which will increase your chance of success in the shortlisting process. Additional information Your starting salary will be pro rata if the above position is less than 37 hoursor term-time only.We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.For more information about our values and the benefits of working at the council, visit Why work for us Company information Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Brighton & Hove City Council

Procurement Specialist

We are looking for an experienced and dynamic Technical Customer Support Manager to lead our high-performing Post-Installation Support Team. This critical role is the heartbeat of our customer experience after a product is installed. You'll be responsible for ensuring our team delivers fast, effective, and empathetic technical problem solving across multiple channels, working seamlessly with our field engineers, manufacturers, and internal retail teams. Key Responsibilities <ul> <li>Operational Leadership &amp; Mentorship: Serve as the first point of escalation for complex technical issues and difficult customer situations, guiding the team to quick, quality resolutions.</li> <li>Day to Day Management: Oversee the daily rotas, coverage, workflow and queue management across all support channels, including inbound phone support, HubSpot queries, customer inks (emails), and internal escalations (Community Managers, Slack channels).</li> <li>Performance and Quality Coaching: Conduct real time coaching and side by side training on call handling, technical diagnosis, and empathetic communication to ensure consistent service quality and efficiency. And create a culture of high performance.</li> <li>Process Improvement: Proactively identify friction points in the customer journey or internal handoffs (e.g., to Field Engineers or Manufacturers) and suggest practical process and knowledge base improvements to the Manager.</li> <li>Cross Functional Relationship: Act as the operational bridge between the support team and external teams such as Manufacturers, OE Retail, Field Teams to coordinate quick resolutions and clarify customer needs.</li> <li>Simplifying Complexity: Guide the team in translating tricky technical issues into clear, jargon free explanations, boosting customer confidence and product understanding.</li> </ul> What You'll Bring <ul> <li>Proven Experience: Demonstrated success in managing customer operations teams.</li> <li>You are a starter finisher, and a go getter, with a drive to seek out improvements and deliver them.</li> <li>Exceptional Communication: Strong coordination and communication skills, with the ability to manage urgent priorities and busy situations effectively.</li> <li>Curiosity &amp; Problem Solving: A "forever curious" mindset that drives a deep understanding of product functionality and ability to problem solve.</li> <li>Customer Focus: A genuine passion for helping customers maximise their product experience and a commitment to transforming challenging situations into positive outcomes.</li> <li>Operational Excellence: Experience working across multiple support channels and coordinating with cross functional teams.</li> </ul> If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Aftercare Team Lead

Senior Nature Based Solutions Specialist page is loaded  Senior Nature Based Solutions Specialistlocations: Worthing: FALMERtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 19, 2025 (19 days left to apply)job requisition id: JR7465 Closing Date 2026-01-02Job Title: Senior Nature Based Solutions SpecialistLocation: Flexible (ideally West Sussex or Hampshire) - 1 day a week in Durrington, West SussexContract Type: PermanentHours: 37 hours per weekSalary: circa £55,000 depending on skills and experienceThe Environment &amp; Innovation team is at the forefront of Southern Water's drive to enhance and protect the environment. Deploying the latest innovative solutions and working in partnership with our customers and stakeholders, the team takes an holistic approach to managing water quality and flow across the region. The portfolio has rapidly expanded from £50million to over £2 billion in the next 10-year period. This is a fast-paced team that is now expanding to continue to deliver a larger programme of sustainable and innovative solutions.A brand new position has been created to join our Environment &amp; Innovation team as a Senior Nature Based Solutions Specialist. Job Overview Support delivery of our regulatory programme, supporting the Principal Nature Based Solutions Specialist to manage implementation, delivery and reporting of our regulatory investigations, impact assessments, ecological schemes and compliance requirements. Responsible for managing projects through a full lifecycle and delivering outcomes within given timescales. A key element of this role is engagement with key stakeholders including our regulators (EA and NE), other Water Companies, the Water Industry, Catchment Partnerships, internally within SWS to promote our Catchment First Programme and contribute to industry technical working groups. Providing Nature Based Solutions advice to the wider business in relation to ecology, planning and development, environmental policy etc. Contribute to industry forums promoting the Catchment First approach. Assist and mentor the professional development of the Nature Based Solutions Specialists. Support how we can best deliver in each catchment, balancing the opportunities for specialist consultants, catchment partnership working and direct delivery by the in-house team. About You Demonstrable expertise in ecology, river / wetland restoration, biodiversity enhancement, planning and development. Proven expertise of project management, including planning and permitting requirements. The ability to demonstrate the completion of quality multi-disciplinary tasks on time to a consistent &amp; high standard. Experience managing delivery of technical work via sub-contracted consultancy teams. Experience translating regulatory environmental requirements into deliverable and manageable work streams. Degree in relevant environmental discipline or equivalent experience. Masters degree in relevant discipline such as Hydroecology is desirable. Chartership or working towards is highly desirable. Package This role will be full time Monday to Friday with a hybrid approach to working between our projects/sites, office and home. We are offering a salary of circa £55,000 as well as other benefits including: Generous pension up to 11% company contribution 25 days annual leave Life assurance equal to 4x salary Salary sacrifice electric car scheme (after 6 months service) Health Cash Plan Full funded eye tests Two paid volunteering days a year Occupational health service Discounts with over 800 popular retailers Digital GP service Study support may be available for job-related qualifications Competitive maternity leave and flexible return to work options Cycle to work schemeJoin our Environment &amp; Innovation team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.Privacy Statement:Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.  Our Benefits Company and performance-related bonus Generous pension with up to 11% company contribution Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 25 days annual holiday Occupational health service Perkbox benefits offering discounts and savings on several products and experiences Study support may be available for job-related qualifications We offer competitive maternity leave and flexible return to work options

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