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A leading insurance brokerage in the UK is seeking a Service Design and Transition Manager to enhance User Experience and manage technology service transitions. Responsibilities include leading applications and technology transitions while collaborating with various internal teams. The ideal candidate will possess strong analytical skills, a passion for service design, and experience in IT Service Management. A Bachelor's degree and ITIL certification are preferred, along with proven customer service skills.

Strategic IT Service Design & Transition Lead

A leading used car marketplace in Brighton is seeking an experienced operational leader to manage their Dealer Services team. This role involves overseeing daily operations, resolving complex customer issues, and driving process improvements. The ideal candidate will have a strong background in team management and operational excellence, thriving in a fast-paced environment and committed to delivering outstanding customer experiences. The company offers competitive perks including stock options and health benefits.

Dealer Support Lead - Drive Service Excellence & Growth

A leading water industry firm based in Falmer is seeking an Estimator to strengthen their Estimating team. The role involves preparing analytical estimates from outline drawings, ensuring accurate and acceptable risk levels. Applicants should have significant estimating experience, knowledge of the water industry, and experience with risk management techniques. The position offers hybrid working arrangements, fostering a collaborative working environment while maintaining professional development.

Senior Estimator - Tendering, Buildability & Risk

About Motorway Motorway is the UK's fastest-growing used car marketplace - our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.About the teamHi, I'm Kevin, and I lead the Quality team here at Motorway. I'm looking for a strong Senior QA Agent to join my team - it's a fantastic opportunity to make a real impact on a growing team and work across many different areas of the business. If you have experience in customer service or sales within a contact centre environment, and you've worked on projects and created reports, this could be the perfect role for you. You'll be joining our Customer Experience department - a brilliant team of positive, enthusiastic, and dedicated people.In this role, you'll be a champion for positive change within the business. This means conducting deep dives into our contact centre calls and processes, carrying out quality checks, and always keeping the customer journey front and centre. You will proactively identify gaps and areas for improvement within the team and processes. Spotting opportunities for improvement is key, and at times, you'll be analysing your findings and presenting them to the wider business.We're looking for someone who's truly customer-focused, ensuring our agents adhere to our quality processes, meet regulatory requirements, and deliver amazing service. Strong communication skills are vital, as you'll be providing fair and accurate feedback to key stakeholders in regular sessions. About the role <ul><li>Stakeholder management across different business units to drive quality initiatives and ensure alignment.</li><li>Performing deep dives into company processes and customer interactions, including conducting deep dives to uncover root causes and trends.</li><li>Conducting root cause analysis, creating reporting and holding feedback sessions with key stakeholders as well as running focus groups with various team members.</li><li>Conducting real-time and retrospective quality assessments to ensure Motorway's quality standards are met, using knowledge and experience to determine whether the customer has received the correct outcome, processes have been adhered to and regulatory requirements have been met.</li><li>Carry out telephony and live chat audits and other contact channels as required.</li><li>Review appeals regarding audit disputes, providing clear and final decisions based on policy and process.</li><li>In times of high volume, contribute to regular profile audits to support overall quality coverage.</li><li>Work with outsource partners to ensure workload is completed efficiently and standards are maintained.</li><li>Identifying and raising improvement opportunities, bringing insights and ideas for improvements to the Quality Team Leader.</li><li>Utilising a speech analytics tool to gain valuable insights for business improvements.</li><li>Be the go-to for the team when the team leader is absent, acting as a point of escalation and guidance.</li><li>Supporting and coaching - acting as a point of support/cover escalations when required.</li></ul> About you <ul><li>Quality Assurance Expertise: Proven experience in a contact centre environment, performing detailed quality assessments of customer interactions (telephony, live chat, and other channels).</li><li>Stakeholder Management: Excellent ability to manage stakeholders across different departments, holding effective feedback sessions, and driving quality initiatives to ensure business alignment.</li><li>Process Acumen: Strong understanding of quality standards, regulatory requirements, and the ability to accurately review appeals regarding audit disputes based on policy.</li><li>Proactive Ownership: You are self-motivated, able to prioritise and manage your own allocated workload, and can step up to be the go-to for the team for escalations and guidance when the team leader is absent.</li><li>Collaboration: Experience working effectively with partners, including outsource partners, to ensure consistent quality standards and efficient workload completion.</li><li>Continuous Improvement Mindset: A strong focus on identifying and raising improvement opportunities, bringing insights to the team leader, and ideally experience utilising tools like speech analytics.</li><li>Flexibility: Able to contribute to ad-hoc tasks, such as regular profile audits during high volume periods, to support the team's overall objectives.</li></ul> Job details <ul><li>Shift pattern: Monday to Friday 8:45am to 5:30pm</li></ul>What you'll get<ul><li>Great work-life balance with standard shifts from 8:45am to 5:30pm</li><li>Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going</li><li>Flexibility to work from home 1 day per week</li><li>Stock options so you can share in Motorway's growth and future success</li><li>Pension scheme to plan for your future with our provider NEST</li><li>Strong commitment to your personal development</li><li>Opt-in comprehensive health insurance through BUPA including fitness discounts</li><li>Cycle to work scheme</li><li>Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave</li><li> and much more!</li></ul>

Senior Quality Assurance Specialist

We are looking to strengthen our Estimating team with a Estimator based at Falmer with hybrid working available. You will report directly to the Estimating Manager and your role will cover the Preparation of analytical estimates, that are technically correct and with an acceptable risk level, from outline drawings and specifications. Key Responsibilities <ul> <li>Preparation of analytical estimates, that are technically correct and with an acceptable risk level, from outline drawings and specifications.</li> <li>Participate in the design development to assess buildability, materials, innovation and cost effectiveness of proposals.</li> <li>Provide high level pricing information early in the tender for optioneering and budgeting exercises to ensure the most cost-effective solution offered.</li> <li>Participate in the preparation of a procurement plan with the buying department to agree suppliers &amp; sub-contractors, terms &amp; conditions and discount levels.</li> <li>Prepare enquiries and obtain competitive quotations for engineering resources, particularly materials and sub-contractors. Obtain completed construction and design questionnaires where appropriate.</li> <li>Maintain an up to date awareness and knowledge of Technical developments and new methods within the Industry.</li> <li>Provide engineering expertise and technical advice to other members of staff.</li> <li>Ensure that Client's requirements and project drivers are incorporated within tenders.</li> <li>Prepare financial models for framework submissions, including setting appropriate staff rates.</li> <li>Participate in pre-qualification work.</li> <li>Negotiation with Clients on relevant financial aspects of the Tender.</li> <li>Presentations to Clients all aspects of the Tender estimate.</li> <li>Cost coding using the standardised system to allow meaningful feedback.</li> <li>Prepare and support the completion of operation and maintenance assessments.</li> <li>Undertake site visits to obtain feedback and information relating to Tender submissions.</li> <li>Prepare estimating reports for Tender Review and contract hand-over to ensure meaningful feedback.</li> <li>Maintain an awareness of the strategic aims and direction of the company.</li> <li>Prepare risk schedules to identify and quantify risks and mitigation measures.</li> <li>Ensure that estimates comply with the Clients specifications and Conditions of Contract.</li> <li>Investigate cash flow and generate cash positive solutions for tender submission.</li> <li>Ensure your own continuous professional development by participating in external networking/conferences/associations/groups, to stay current on industry changes and innovations.</li> <li>Maintain a positive and solution-oriented approach to work, providing open and honest feedback.</li> <li>Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.</li> <li>In all internal and external contact, present a professional and positive image of the department and MWH Treatment as well as maintaining mutually constructive, positive and beneficial relationships.</li> <li>Take all reasonable steps to ensure appropriate confidentiality.</li> </ul> Essential Qualifications <ul> <li>Estimating experience utilising a computerised analytical estimating system.</li> <li>Planning capability sufficient to prepare Tender Programmes.</li> <li>Design and construction experience sufficient to influence the design and buildability of a project, choice of materials and be able to contribute to optioneering.</li> <li>Understanding Conditions of Contract and specifications commonly used within the Water Industry.</li> <li>Understanding of Partnering and Framework arrangements.</li> <li>Experience in risk management techniques.</li> <li>Knowledge of the processes, equipment and services that are used within the water industry.</li> </ul> Desirable <ul> <li>Preferably Degree Qualified in an Engineering Discipline.</li> <li>Ideally Member of a professional institution.</li> <li>Experienced in CCS Candy Construction Software.</li> <li>Site Experience.</li> </ul>

Estimator / Senior Estimator

A well-established public sector organisation in Brighton is seeking an Infrastructure Engineer for a 6-month contract. The role involves managing and maintaining IT infrastructure, ensuring optimal performance, and providing technical support. The successful applicant will have strong experience in Microsoft servers and Azure, with a focus on delivering project requirements. This interim opportunity offers a competitive daily rate of £550 to £650, with an emphasis on professional growth and the chance to contribute to a respected organisation.

Public Sector Infra Engineer - Azure & MS Server Expert

About Motorway Motorway is the UK's fastest-growing used car marketplace - our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars. Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market. About the team If you have experience in customer service or operational management, you've managed projects and created reports - this could be the perfect role for you. You'll be joining our Dealer Services department - a brilliant team of positive, enthusiastic, and dedicated people. In this role, you'll be a champion for delivering excellent service to our Dealerbase. This means managing our brilliant team of Operational Leads, ensuring we are adhering to service level agreements, actively working on initiatives to improve the quality or effectiveness of our service - and much more. About the Role Key Responsibilities <ul> <li>Team Leadership &amp; Performance Management: Directly manage and coach a team of &gt;20 people (including multiple Team Leaders), providing guidance and support to ensure agents meet individual and team performance metrics, quality standards, and service level agreements (SLAs). </li> <li>Operational Execution &amp; Monitoring: Oversee the daily operations of Dealer Support, Transport Operations, Durban data entry, Dealer Resolutions and Premium Service, monitoring real-time performance, managing call queues, and ensuring efficient resource allocation to maintain service levels. </li> <li>Process Adherence &amp; Improvement: Ensure strict adherence to established operational procedures and policies, identifying opportunities for process improvements and working with the Dealer Operations leader to implement changes. </li> <li>Agent Development &amp; Engagement: Foster a positive and productive work environment, conducting regular performance reviews, identifying training needs, and implementing development plans for Team Leads and agents. </li> <li>Customer Issue Resolution: Act as an escalation point for complex customer issues, ensuring timely and effective resolution while upholding customer satisfaction standards. </li> <li>Reporting &amp; Analysis: Prepare and analyze performance reports, identifying trends, highlighting areas for improvement, and providing insights and recommendations to Dealer Operations Lead. </li> <li>Workforce Management Collaboration: Work closely with the Workforce Management team to ensure optimal staffing levels, efficient scheduling, and accurate forecasting for their respective operational unit. </li> <li>Quality Assurance &amp; Compliance: Partner with the Quality Assurance team to monitor call quality, provide feedback, and ensure compliance with all relevant regulations and company standards.</li> </ul> About you <ul> <li>You are an experienced leader with a proven track record of managing and mentoring people to achieve high performance, quality standards, and service level agreements (SLAs). </li> <li>You possess a keen operational and analytical mindset, capable of monitoring real-time performance, efficiently allocating resources, and analyzing reports to identify trends and drive process improvements. </li> <li>You thrive in a fast-paced environment and are an expert in problem-solving and acting as a final escalation point to ensure timely and effective resolution of complex customer issues. </li> <li>You are a champion of positive culture and development, dedicated to fostering a productive work environment, conducting effective performance reviews, and implementing development plans. </li> <li>You have strong collaboration skills and can effectively partner with teams like Workforce Management and Quality Assurance to optimize staffing, scheduling, and overall compliance.</li> </ul> You could be a great fit if <ul> <li>You are passionate about delivering outstanding customer experiences</li> <li>You are a proactive problem-solver who enjoys taking initiative</li> <li>You are data-driven and have a keen eye for detail</li> <li>You thrive in a fast-paced environment and enjoy collaborating with others</li> </ul> Interview Process <ul> <li>Initial Screen with Talent - 30 mins</li> <li>Interview 1 (virtual or onsite) - 60 mins - Hiring Manager</li> <li>Case Study / Skills assessment - Short exercise to gauge approach to setting up solutions or solving problems; "Write a 1 page document detailing a process that you have set up or scaled to improve something /solve a problem."</li> <li>Interview 2 (virtual or onsite) - 60 mins - Head of Transport or Sales Support Manager</li> <li>Interview 3 (virtual or onsite) - 60 mins - Director of Dealer Services</li> </ul> What you'll get <ul> <li>Great work-life balance with standard shifts from 8:45am to 5:30pm</li> <li>Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going</li> <li>Flexibility to work from home 1 day per week</li> <li>Stock options so you can share in Motorway's growth and future success</li> <li>Pension scheme to plan for your future with our provider NEST</li> <li>Strong commitment to your personal development</li> <li>Opt-in comprehensive health insurance through BUPA including fitness discounts</li> <li>Cycle to work scheme</li> <li>Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave</li> <li> and much more!</li> </ul>

Dealer Support Manager

Since its foundation in 1966 Lockton has grown to become the world's largest privately held independent by helping clients achieve their business objectives. Today with more than 13,000 Associates in over 125 offices worldwide and $4bn of global revenue, Lockton's dynamic and innovative organisation truly embraces its uncommonly independent status. The Insurance Due Diligence practice acts as a key transaction advisor to Private Equity firms, trade buyers, Lockton's own corporate clients and lenders when they are looking to acquire, sell or deploy debt into a variety of businesses/sectors. The practice provides a detailed view of the risk &amp; insurance implications that the buyer/investor should take into account in relation to the company they are looking to acquire/invest in. You will operate in a diverse, client facing position where a mixture of technical insurance, excellentcommunication and organisation skills will be required. More specifically, the role will include: <ul> <li>Speaking with clients to understand deal specific requirements and negotiate engagementterms.</li> <li>Assessing the robustness of the target company insurance programme and associated costs.</li> <li>Support the team in the production of reports.</li> <li>Work with Lockton specialists and global network to support this assessment.</li> <li>Present Lockton findings to clients.</li> <li>Developing a network of contacts in the Private Equity, Legal and Corporate Finance communities.</li> <li>Identify opportunities to introduce other Lockton services post acquisition.</li> </ul> Candidate Profile Competencies you will need to demonstrate include: <ul> <li>Excellent time management skills including the ability to work to short deadlines.</li> <li>Professional insurance experience.</li> <li>Strong work ethic and the ability to work flexibly.</li> <li>Ability to network with clients, colleagues and prospects.</li> </ul>

Insurance Due Diligence Project Manager

A global professional services company is seeking a Learning and Development Business Partner. You will shape professional growth initiatives, aligning them with business objectives to enhance performance and client satisfaction. The ideal candidate has over 8 years of strategic L&amp;D experience, strong leadership and communication skills, and the ability to measure initiative impacts. This hybrid position offers the opportunity to innovate in a collaborative environment that values diversity and inclusion.

Strategic L&D Partner: Talent Growth & Leadership

A leading insurance brokerage in the UK is seeking a proactive Tech Bar Engineer to provide first-line technical support. You will resolve technical issues for associates, maintain a welcoming Tech Bar, and ensure exceptional customer service. Ideal candidates will have a strong knowledge of Office M365 and other platforms, excellent communication skills, and experience in a service desk environment. This is an excellent opportunity to join a company with a caring culture and commitment to community initiatives.

187 Charity & Non-profit Organisations Jobs in Littlehampton, UK