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<h3>Do you want to support children, young people and families with special educational needs and disabilities (SEND)? Join our team at Amaze where your skills and knowledge can make a lasting difference.</h3><h3>About the role</h3>Parent carers and young people in Brighton &amp; Hove and East Sussex can get help with claiming Disability Living Allowance (DLA) and Personal Independence Payment (PIP) from Amaze. We offer:<ul><li>online advice, fact sheets and targeted resources to help you make a claim</li><li>regular Zoom workshops on claiming DLA or PIP</li><li>targeted support to families facing extra challenges via our DLA and PIP Advice Service</li></ul>You will have knowledge of the welfare benefits system and specifically disability benefits and have excellent organisational skills and interpersonal skills.&nbsp; The service is a busy one and you must be able to work calmly under pressure, juggling several tasks at one time and prioritising effectively. You will have highly developed written communication skills, including reading analytically, synthesising information, editing and proofreading, with a strong attention to detail. You will have experience of working with a broad range of people – including families, parents and or young people, ideally some with additional needs.<h3>About working at Amaze</h3>Amaze is your local charity who provide vital support and connection for children, young people and families with SEND in Sussex. We guide children, young people and families through the complex world of SEND. We help them know their rights, feel less alone and get the support they need.&nbsp; We need people like you to help us in this mission.We are committed to supporting and promoting equality and diversity, and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve.<ul><li>We want to employ staff who have lived experience of disability themselves or as a parent carer of a child, young person or adult with special educational needs or disabilities (SEND).</li><li>We particularly welcome applicants from Black, Asian and minoritised ethnic communities.</li></ul>If you want to be part of a great team that supports local families, we would love to hear from you. Please see the person specification in the job description for more details on what to include in your application. All applications will be measured against the person specification, so we encourage you to show how your experience meets these listed criteria in your letter. For more details on how to do this, please read our application guidance. Read more about <a href="https://amazesussex.org.uk/about-us/work-for-amaze/" target="_blank">working for Amaze</a>.Salary: £31,150 - £31,700 pro-rata (£17.11 - £17.41 / hour), subject to 2026-27 pay review and possible upliftHours of Work: 21 Hours<h3>Before you apply</h3>To support your application, please read:<ul><li><a href="https://amazesussex.org.uk/wp-content/uploads/2026/01/Benefits-Advice-Project-Worker-JD-Jan-2026.docx" target="_blank">Benefits Advice Project Worker Job Description</a></li><li><a href="https://amazesussex.org.uk/wp-content/uploads/2025/10/Terms-and-conditions.doc" target="_blank">Terms and conditions</a></li><li><a href="https://amazesussex.org.uk/wp-content/uploads/2025/10/2025-guide-to-writing-cover-letters-1.docx" target="_blank">cover letter guidance</a></li><li><a href="https://amazesussex.org.uk/wp-content/uploads/2025/10/2025-Benefits-Policy.pdf" target="_blank">Staff Benefits Policy</a></li></ul><h3>How to apply:</h3><ul><li>Upload your CV and Cover Letter via the link on this advert</li><li>The closing date for applications is 11.59pm on Sunday 1 Feb 2026</li><li>The provisional date for interviews are Monday 9 Feb 2026</li><li>Please complete the Diversity Monitoring Form in the mandatory questions section.</li></ul>You are warmly encouraged to contact us for an informal discussion about the role – call Lizzie Batten, Benefits Advice Manager on 07442 490129 email <a href="mailto:lizzie@amazesussex.org.uk" target="_blank">lizzie@amazesussex.org.uk</a> to arrange.This role is subject to a DBS check and right to work checks. A criminal record will not necessarily disqualify a candidate from being offered employment.

Amaze

Benefits Advice Project Worker

At Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.&nbsp;Our brand Purpose is: To make cycling welcoming for all and empower people to feel confident living life on two wheels.&nbsp;Our brand Mission is: To enable everyone to feel empowered and supported to explore the benefits of cycling, by providing reliable honest advice and outstanding customer service.&nbsp;Our brand Vision is: To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.&nbsp;Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.&nbsp;Balfe’s Bikes Sales Assistant Job Description:&nbsp;&nbsp;Reports to the Store Manager&nbsp;&nbsp;Below is an overview of the role of the Sales Assistant role within Balfe’s.&nbsp;&nbsp;Sales Assistant help customers identify and purchase products they require / desire. Sales Assistant duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company’s customer base, growth and revenue through sales maximisation&nbsp;Responsibilities &amp; Duties will include.&nbsp;&nbsp;<ul><li>Ensure high levels of customer satisfaction through excellent sales service.</li><li>Welcome and greet customers as they enter the store, providing a friendly and inviting atmosphere for all cycling enthusiasts.</li><li>Assist customers with puncture repairs, offering expert advice and support.</li><li>Handle customer inquiries about products, services, and repairs in a professional and knowledgeable manner.</li><li>Provide accurate quotations for repairs and products, ensuring transparency in pricing.</li><li>Book repair work for the workshop with customers, both over the phone and in-store, ensuring clear communication of timelines and expectations.</li><li>Maintain outstanding store condition and visual merchandising standards to enhance the shopping experience.</li><li>Ensure the store is fully stocked and well-organized, making it easy for customers to find what they need.</li><li>Answer the shop phone and address any queries, including updating customers on their orders.</li><li>Recommend and display items that match customer needs and promote additional sales opportunities.</li><li>Inform customers of shop promotions and special offers to encourage purchases.</li><li>Manage point-of-sale processes efficiently, ensuring accurate transactions and customer receipts.</li><li>Actively participate in receiving and organizing deliveries, ensuring that stock levels are maintained.</li><li>Keep up to date with product information using the online tools and training provided, enhancing your ability to assist customers effectively.</li><li>Conduct end-of-day cleaning duties to maintain a tidy and welcoming store environment.</li><li>Follow all company policies and procedures to ensure a consistent and professional operation.</li><li>Work in a safe and efficient manner, adhering to all health and safety policies and procedures.</li><li>Engage in company training plans provided in-house and by suppliers, as coordinated by management, to enhance your skills and knowledge.</li></ul>Experience &amp; Qualifications:<ul><li>Previous experience in retail or customer service is preferred, particularly in a cycling-related environment.</li><li>Basic mechanical knowledge or experience in bike servicing is an advantage.</li><li>Strong communication and interpersonal skills, with the ability to build rapport with customers.</li><li>Ability to work in a fast-paced environment and handle multiple tasks effectively.</li><li>Strong organizational skills and attention to detail.</li><li>Basic computer skills, including experience with point-of-sale systems.</li><li>A passion for cycling and a desire to learn more about products and services.</li></ul>&nbsp;Our Values&nbsp;&nbsp;Passion&nbsp;- We love cycling, and we love what we do – we’re excited to share our passion with the world. It’s what makes Balfe’s a fun and positive place to work.&nbsp;Teamwork - There are no egos here – we work collaboratively for the greater good of the team. We go the extra mile for our customers, and each other!&nbsp;Honesty&nbsp;-Good relationships are built on trust. Our customers can trust us to be honest and reliable at all times – we want to break down barriers and make cycling simple.&nbsp;Community&nbsp;- We’re here to help the cycling community, and welcome new people to it. Our open and friendly team are ready to assist people along all stages of their two wheeled journey. We believe that cycling is for everyone.&nbsp;Knowledge - Our goal is to provide our customers with all the knowledge they need to feel confident on two wheels. We pride ourselves on our level of collective experience and are constantly working to upskill our team.&nbsp;&nbsp;

Manor Royal Business District

Sales Assistant: Balfe's Bikes

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.<h3>Job overview</h3>&nbsp;We are looking for someone who is friendly, engaging, confident and a good team player.You will be able to work on your own initiative as well as working within a large team, to manage tasks to ensure the front reception area runs smoothly. You will be answering a busy non-emergency switchboard and dealing with Visitors face to face.&nbsp;<h3>Main duties of the job</h3>&nbsp;You will deal with postal deliveries (both internal and external), couriers, order various stock items for the building (such as stationery and beverages), greet callers and navigate them to the appropriate department/person via a busy switchboard.If you have excellent customer service and reception skills, and enjoy meeting people, then you will enjoy the challenge of working as part of this busy team.&nbsp;Reception is open Monday to Thursday&nbsp; 08.00hrs to 17.00hrs, and 08.00 - 16.30hrs on Friday.&nbsp; We are looking for a permanent Receptionist to cover the following shifts Mon to Friday&nbsp; 08.00 – 12.30pm totalling 22.5 hours per week.&nbsp;<h3>Working for our organisation</h3>&nbsp;<ul><li>Option to join NHS pension scheme</li><li>A minimum 27 days' holiday each year, increasing after 5 years’ service pro rata)</li><li>Personal and professional development and training opportunities.</li><li>Salary Sacrifice schemes for cars or push bikes.</li><li>Access to occupational health and counselling services.</li><li>Award winning wellbeing hub</li><li>Back up buddy App</li><li>Access to NHS discounts, offering NHS employees a range of money-saving deals.</li></ul>&nbsp;<h3>Detailed job description and main responsibilities</h3>- Answering a busy non emergency switchboard- Directing Visitors at the main reception desk&nbsp;- Ordering stationery and beverages- sorting incoming and outgoing post (both internal and external)- printing ID cards for new starters and replacement cards for existing staff<h3>Person specification</h3><h4>Customer Service</h4><h5>Essential criteria</h5><ul><li>Previous Telephone Switchboard Experience</li><li>Customer Service Experience</li></ul><h5>Desirable criteria</h5><ul><li>Reception Experience</li><li>Proven Experience in dealing with members of the public</li></ul><h4>Switchboard Skills</h4><h5>Essential criteria</h5><ul><li>Previous Telephone Switchboard Experience</li><li>Previous Experience of handling multiple queries over the telephone</li></ul>Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

Receptionist - Secamb

Vacancy NameCustomer Service Executive - Employer AdminVacancy NoVN1950Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: • Generous pension contributions with an employer contribution of up to 14% • Real living wage • Income protection, critical illness cover &amp; death in service insurance • Employee healthcare • Parental and adoption leave • Learning &amp; development opportunities and study support • Travel season ticket loans • Grab &amp; Go Deli Café • Volunteering days and charity payroll giving • Onsite gym • Ride-to-Work scheme • Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Customer Service Executive - Employer Admin: People's Partnership

Location: Hybrid working, 3 days per week from our Crawley offices Hours: Full Time, 37.5 hours per week. Monday to Friday Contract Type: Permanent Closing Date: 25th January 2026&nbsp; At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. &nbsp;If you’re ready to bring bold ideas to life and help shape the voice of our brand at the highest levels of the business, read on. &nbsp;&nbsp;<h2>In a nutshell</h2> The Analytics Specialist for Virgin Atlantic Holidays will be responsible for transforming customer and operational data into actionable insights that drive strategic decision-making and performance optimisation.&nbsp;This role focuses on delivering high-quality analysis, reporting, and dashboards that enhance guest understanding, engagement, campaign effectiveness, and business profitability. Acting as a key bridge between data, marketing, commercial and Virgin Atlantic Holidays product functions, the role ensures analytics play a central part in shaping our holiday propositions, communications and experiences. The role will champion the use of advanced analytics and AI to enhance customer lifetime value, improve targeting precision, and drive growth across Virgin Atlantic Holidays’ key segments The position demands curiosity, technical rigour, and the ability to translate complex datasets into clear narratives that influence stakeholders across the business&nbsp;<h2>Day to day</h2> • Develop reporting dashboards that improve our understanding of Holidays guests • Develop our insight capability and how we can quickly translate this into meaningful business actions • Understand trends that lead to potential business risks &amp; opportunities working collaboratively to validate and provide actionable recommendations • Enrich our business segmentation with Holidays guest data and how we can track core guest segments • Create the guest narrative to create recommendations on how we can effectively target and grow the Holidays core segments • Champion the development of our guest segments and how these relate to Holidays growth • Collaborating with CRM Design, Journeys &amp; Holiday teams, develop holidays guest insight linked to guest journeys and the lifecycle we want to develop • Create activity performance dashboards and recommendations to optimise performance post activity&nbsp;&nbsp;<h2>About You</h2> Essential attributes • Proven experience in an analytical or insight-driven role, ideally within travel, retail, or digital marketing • Strong proficiency in SQL, Power BI (or equivalent data visualisation tools), and data manipulation within large, complex datasets • Deep understanding of marketing data platforms, customer segmentation, and campaign performance measurement • Demonstrated ability to translate data findings into commercial recommendations and influence decision-making • Excellent communication skills, capable of presenting insights to both technical and non-technical audiences Preferred attributes • Experience within a CRM, loyalty, or customer engagement environment. • Understanding of digital and offline campaign performance metrics (e.g. NPS, revenue attribution, engagement) • Familiarity with data governance, testing frameworks, and “test and learn” optimisation methodologies. • Degree in Mathematics, Statistics, Economics, or related discipline (or equivalent work experience)&nbsp;Does the above sound like you? Then we'd love to hear from you! &nbsp;&nbsp;<h2>Be yourself – Our differences make us stronger</h2> Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.&nbsp;&nbsp;<h2>Our recipe for Leadership</h2> At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

CRM Analyst: Virgin Atlantic

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.&nbsp;

The Martlets Hospice

Martlets Hospice

Volunteer Shop Assistant (St Barnabas House-Ferring)

Volunteer Shop Assistant (Chestnut Tree House-Eastbourne)

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

Volunteer Shop Assistant (Chestnut Tree House-Bognor Regis)

Balfe’s Bikes – Customer Experience Agent AdvisorAt Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.Our brand Purpose is:&nbsp;To make cycling welcoming for all and empower people to feel confident living life on two wheels.Our brand Mission is: Our mission is to inspire a lifelong love of cycling by welcoming and supporting every rider – whether they’re a complete beginner or a seasoned pro.Our brand Vision is:&nbsp;To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.Based at Gatwick Warehouse, Crawley, West Sussex.We are looking for a full-time Customer Experience Agent to deliver excellent service to our customers through a variety of channels. Our people are at the heart of what we do and ensuring our customers and colleagues get the best service is a key driver.&nbsp; Based in Crawley, we currently have 12 stores in London and, Southeast. We are passionate about cycling and want to communicate this to our customers.&nbsp;The Customer Experience Agent will report directly to the Support Team Manager who is responsible for the coaching, training and development for members of the Support Team.The contacts from the customers will be managed through a variety of channels including phones, webchat, social media and email correspondence. Experience of some or all these channels is required.Key Responsibilities<ul><li>Monitor, respond to, and resolve customer queries related to cycling products and services via webchat, phone, email, and social media.</li><li>Provide expert technical support on the full range of Balfe’s Bikes products, ensuring customers receive the best advice for their cycling needs and satisfaction.</li><li>Assist customers by offering detailed product information, helping them find the right bikes, components, and accessories, and resolving any issues that arise.</li><li>Maintain a professional and friendly approach when communicating with customers, ensuring they feel valued and supported.</li><li>Offer alternative solutions, when necessary, always aiming to meet customers' cycling needs and enhance their experience.</li><li>Advise on and process Cycle to Work schemes, helping customers make the most of these programs to get on the road.</li><li>Perform any other customer service-related tasks, always ensuring a smooth and positive experience for all cycling enthusiasts.</li><li>Any other Customer service-related tasks as directed by management.</li></ul>Knowledge, Skills and Experience:<ul><li>Ability to demonstrate a solid understanding of bicycles, components, and cycling technology, with a genuine passion to broaden and expand this knowledge further.</li><li>Excellent verbal and written communication skills, with the ability to engage effectively with fellow cyclists, team members, and customers.</li><li>Exceptional attention to detail, striving for excellence in all aspects of bike assembly, maintenance, and customer service.</li><li>Proven experience working in a dynamic, fast-paced environment, ideally within the cycling or outdoor industry, contributing to a high-performing team.</li><li>Skilled at managing multiple tasks and shifting priorities while maintaining high standards of quality and service.</li><li>Self-driven and decisive, with a positive attitude, strong problem-solving abilities, and the ability to take ownership of tasks from start to finish.</li><li>Confident and professional communication skills, with the ability to engage with all levels of the business, including senior management and directors.</li><li>Flexible and adaptable, with the willingness to take on varied duties as needed, including working evening and weekend shifts in line with business needs.</li><li>Availability to work one weekend day every five weeks and a late shift (11am to 8pm) once a week, ensuring the team’s operational flexibility.</li></ul>Balfe’s PerksWhat's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:<ul><li>Cycle to Work initiative.</li><li>Excellent staff discounts</li><li>Performance bonuses</li><li>Referral Bonus</li><li>Enhanced Parental Policies</li><li>28 Days Annual Leave</li></ul>&nbsp;&nbsp;Our Values&nbsp;Passion: We live and breathe cycling, and we’re here to inspire a lifelong love of riding in every cyclistKnowledge: We share our expertise to empower every rider with the confidence to enjoy every journeyCommunity: Cycling connects us all, and we foster a welcoming space where every rider belongsTeamwork: No egos. Just collaboration. Working together to support our customers and each other.Honesty: Trust is everything. We’re always open, transparent and committed to doing the right thing.&nbsp;&nbsp;

Customer Experience Agent Advisor: Balfe's Bikes

Location: Hastings, East Sussex Salary: £38,000 £40,000 per annum Job Type: Full-Time Permanent About the Role We are seeking an experienced Service Manager to lead and oversee a supported living service, ensuring high-quality, person-centred care for all clients click apply for full job details

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