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Balfe’s Bikes – Customer Experience Agent AdvisorAt Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.Our brand Purpose is:&nbsp;To make cycling welcoming for all and empower people to feel confident living life on two wheels.Our brand Mission is: Our mission is to inspire a lifelong love of cycling by welcoming and supporting every rider – whether they’re a complete beginner or a seasoned pro.Our brand Vision is:&nbsp;To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.Based at Gatwick Warehouse, Crawley, West Sussex.We are looking for a full-time Customer Experience Agent to deliver excellent service to our customers through a variety of channels. Our people are at the heart of what we do and ensuring our customers and colleagues get the best service is a key driver.&nbsp; Based in Crawley, we currently have 12 stores in London and, Southeast. We are passionate about cycling and want to communicate this to our customers.&nbsp;The Customer Experience Agent will report directly to the Support Team Manager who is responsible for the coaching, training and development for members of the Support Team.The contacts from the customers will be managed through a variety of channels including phones, webchat, social media and email correspondence. Experience of some or all these channels is required.Key Responsibilities<ul><li>Monitor, respond to, and resolve customer queries related to cycling products and services via webchat, phone, email, and social media.</li><li>Provide expert technical support on the full range of Balfe’s Bikes products, ensuring customers receive the best advice for their cycling needs and satisfaction.</li><li>Assist customers by offering detailed product information, helping them find the right bikes, components, and accessories, and resolving any issues that arise.</li><li>Maintain a professional and friendly approach when communicating with customers, ensuring they feel valued and supported.</li><li>Offer alternative solutions, when necessary, always aiming to meet customers' cycling needs and enhance their experience.</li><li>Advise on and process Cycle to Work schemes, helping customers make the most of these programs to get on the road.</li><li>Perform any other customer service-related tasks, always ensuring a smooth and positive experience for all cycling enthusiasts.</li><li>Any other Customer service-related tasks as directed by management.</li></ul>Knowledge, Skills and Experience:<ul><li>Ability to demonstrate a solid understanding of bicycles, components, and cycling technology, with a genuine passion to broaden and expand this knowledge further.</li><li>Excellent verbal and written communication skills, with the ability to engage effectively with fellow cyclists, team members, and customers.</li><li>Exceptional attention to detail, striving for excellence in all aspects of bike assembly, maintenance, and customer service.</li><li>Proven experience working in a dynamic, fast-paced environment, ideally within the cycling or outdoor industry, contributing to a high-performing team.</li><li>Skilled at managing multiple tasks and shifting priorities while maintaining high standards of quality and service.</li><li>Self-driven and decisive, with a positive attitude, strong problem-solving abilities, and the ability to take ownership of tasks from start to finish.</li><li>Confident and professional communication skills, with the ability to engage with all levels of the business, including senior management and directors.</li><li>Flexible and adaptable, with the willingness to take on varied duties as needed, including working evening and weekend shifts in line with business needs.</li><li>Availability to work one weekend day every five weeks and a late shift (11am to 8pm) once a week, ensuring the team’s operational flexibility.</li></ul>Balfe’s PerksWhat's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:<ul><li>Cycle to Work initiative.</li><li>Excellent staff discounts</li><li>Performance bonuses</li><li>Referral Bonus</li><li>Enhanced Parental Policies</li><li>28 Days Annual Leave</li></ul>Our Values&nbsp;Passion: We live and breathe cycling, and we’re here to inspire a lifelong love of riding in every cyclistKnowledge: We share our expertise to empower every rider with the confidence to enjoy every journeyCommunity: Cycling connects us all, and we foster a welcoming space where every rider belongsTeamwork: No egos. Just collaboration. Working together to support our customers and each other.Honesty: Trust is everything. We’re always open, transparent and committed to doing the right thing.

Manor Royal Business District

Customer Experience Agent Advisor: Balfe's Bikes

About This RoleJoin our Flight Training Organisation as Customer Support Representative at our Commercial Flight Training Centre in Crawley (Gatwick). In this office-based and operational role you will hold the reigns and be the first point of contact for all cadet training enquiries.As part of our global flight training organisation, you’ll act as Cadet Welfare Officer, working closely with our Training team to ensure every cadet receives the highest standard of support throughout their program.The role we are offering youIn this role you will be working with Airline customers globally, students, flight instructors and internal colleagues. You will have the opportunity to work independently on-site at our Training Centre in Gatwick, while also collaborating with a global team remotely.By taking ownership and showing proactiveness you can truly take part in the journey of our approximately 160 cadet’s embarking on their journey of becoming a pilot!Key Job Responsibilities&nbsp;<ul><li>Co-ordinate with cadets regarding their EASA and/or UK CAA Class 1 medicals, tracking expiration dates throughout training to ensure validity, as required.</li><li>Act as the primary point of contact to the program’s customer, responding to requests and delivering excellent customer service.&nbsp;&nbsp;</li><li>Support cadets in gaining any required Visas (M1 US Visa, UK Student Visa, European Study Visa, etc.) to ensure they can complete their whole training journey. </li><li>Create and maintain a thorough Visa application process and guide and ensure this is effectively communicated to students.&nbsp; Ensure all required documentation, such as CAS letters, IELTS, passport scans, I20s, SEVIS, etc. are all in check, processed and stored accordingly. </li><li>Book and communicate Embassy appointments and ensure all students have completed the required applications and criteria to obtain their Visa to start their training. </li><li>Actively manage the Student Visa tracker to ensure all students remain compliant and report any Visa breaches. </li><li>Maintain a professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations.&nbsp;&nbsp;</li><li>Administrative tasks, as required, for the smooth-running of the FTO (including, but not limited to)</li><li>Processing of cadet expense claims, Purchase Orders and fingerprints on the cadets return from Phoenix (USA), managing flight bookings for training in the USA.</li><li>Rostering tasks, processing of exam bookings and monitoring of progress and results for all cadets and organising and hosting of orientation days. </li><li>Administrative support to the Flight Crew Licensing Specialist.</li></ul>Our ideal candidate &nbsp;<ul><li>Brings experience from a customer facing role or has customer support experience.</li><li>Had exposure to a Progressive Training Syllabus and experience with structured, step-by-step learning programs,</li><li>Is familiar with goal-oriented training plans and brings experience from the Educational or Aviation Training industry.</li><li>Has good analytical skills&nbsp;and a very customer- and solution driven mindset.</li><li>Is fluent in English language (any other language is beneficial)&nbsp;</li><li>Is a confident MS Excel and MS Word user.</li></ul>What kind of person will succeed in this team?You are very organised with good attention to detail, and you thrive in a busy, live-training environment working towards deadlines. Available information in this role is often incomplete, so you enjoy seeking answers from others to determine your course of action. You are approachable, confident and a team player and you enjoy interacting with other internal departments and colleagues on-site. You enjoy delivering a high-quality customer service and can handle a busy workload.Contract details &amp; locationThis on-site position is based at our modern Commercial Aviation Training Centre in Crawley/Gatwick. We are offering a permanent contract, working hours of the role are Monday to Friday with total working hours of 37.5 hours a week.CAE offersAttractive benefits including a flexible holiday policy and flexi-time scheme.Private health insurance (BUPA)Healthcare cash planPension schemeLife Assurance &amp; more!With over 13,000 employees located in 35 countries, CAE is a global leader in training for the civil&nbsp;aviation, defence and security, and healthcare markets. To learn more: Visit <a href="http://www.cae.com/" target="_blank">www.cae.com</a>!&nbsp;#LI-MM2Position Type&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.<h2>Equal Opportunity Employer&nbsp;</h2>CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.&nbsp; If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at&nbsp; <a href="mailto:CAECarrieres-Careers@cae.com" target="_blank">CAECarrieres-Careers@cae.com</a>

Customer Support Representative: CAE

Weekend Work - No Experience Required Location: East Grinstead Pay Rate: 15.00 per hour + Holiday payShifts Available:<ul><li>09:00 - 15:00</li><li>15:00 - 22:00</li></ul>No experience necessary - just a willingness to help and a reliable, friendly attitude.Apply now to be part of a vital support team!Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Immediate Start role

Are you looking for a company that offers career progression, paid training qualifications, and the chance to turn your skills into a proper career?If you have experience in client account management and pride yourself on attention to detail, we want to hear from you!Account Manager - East Grinstead Salary: 32,000 - 36,000 + bonuses DOE Hours: Monday to FridayBenefits: 25 days holiday + bank holidays, free parking, team bonus, paid training/courses, clear progression opportunitiesAbout the Account Manager Role: As an Account Manager, you will manage your own client portfolio, deliver outstanding customer service, and work closely with internal teams to ensure projects are completed on time and to a high standard. You'll build strong client relationships, identify opportunities to improve their experience, and help grow the business.Key Responsibilities of the Account Manager:<ul><li>Serve as the main point of contact for clients</li><li>Maintain accurate client records and manage appointments</li><li>Ensure timely and accurate delivery of projects and reports</li><li>Resolve enquiries efficiently and provide exceptional customer service</li><li>Expand client portfolios through upselling and cross-selling</li><li>Continuously improve your knowledge through training</li></ul>What We're Looking For:<ul><li>Proactive, organised, and detail-focused</li><li>Confident managing multiple clients and tasks</li><li>Proficient in Microsoft 365</li><li>Valid UK driver's licence and own vehicle</li><li>Experience in account management or client-facing roles (desirable, not essential)</li></ul>Why Join Us?<ul><li>Competitive salary + bonuses</li><li>Paid training and qualifications</li><li>Clear career progression</li><li>Inclusive, supportive workplace</li></ul>Extra Information:<ul><li>Refer a friend and earn up to 500 (see website for details).</li><li>Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.</li><li>By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).</li></ul>Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.

Account Manager

Customer Service Executive - Employer Admin About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People's Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You'll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department's overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: <ul><li>Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. </li><li>Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. </li><li>Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. </li><li>Build and maintain relationships with both internal and external customers and third parties </li><li>Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People's Partnership and our Customers </li><li>Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. </li><li>Creating and reviewing process manuals to ensure they have a high level of accuracy</li></ul> What we're looking for: <ul><li>Educated to GCSE Level or equivalent. </li><li>Good working knowledge of Microsoft Excel &amp; Word. </li><li>Experience in Administration/Customer service. </li><li>Numerate with good attention to detail. </li><li>Proven ability to explain detailed and/or complicated information in simple, everyday language. </li><li>Excellent verbal communication skills. </li><li>Self-motivated, disciplined and organised and ability to work effectively unsupervised. </li><li>Ability to work under pressure and meet quality and performance targets. </li><li>Proven willingness to learn and understand the technical detail of workplace pensions and other financial products.</li></ul> Desirable Qualifications: <ul><li>Pensions experience </li><li>Complaint management experience </li><li>Vulnerable Customer experience </li><li>CII qualifications</li></ul> What you can expect from us: <ul><li>Generous pension contributions with an employer contribution of up to 14% </li><li>Real living wage </li><li>Income protection, critical illness cover &amp; death in service insurance </li><li>Employee healthcare </li><li>Parental and adoption leave </li><li>Learning &amp; development opportunities and study support </li><li>Travel season ticket loans </li><li>Grab &amp; Go Deli Caf </li><li>Volunteering days and charity payroll giving </li><li>Onsite gym </li><li>Ride-to-Work scheme </li><li>Social clubs and events</li></ul> Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".

Customer Service Executive - Employer Admin

We are currently recruiting for Temporary Customer Service Advisors on behalf of our client based in Portslade, Brighton. This is a short-term, office-based assignment starting Monday 2nd February, ideal for candidates seeking flexible daytime hours over a four-week period.Job Title: Customer Service Advisor Location: Portslade, Brighton Contract: Temporary - 4 weeks Start Date: Monday 2nd February Pay Rate: 12.21 per hour Hours: 5-6 hours per day between 9:00am and 4:00pm (4-5 days per week) The Customer Service Advisor position will involve carrying out structured mystery shopper calls using set scripts and background scenarios. The purpose of the role is to gather accurate service and pricing information and ensure existing records are kept up to date.Key responsibilities include:<ul><li>Making outbound calls using provided scripts</li><li>Collecting and accurately recording service and pricing information</li><li>Updating existing records and identifying discrepancies in data</li><li>Reviewing and documenting differences between current data and information provided over the phone</li><li>Maintaining a high level of attention to detail and consistency throughout all tasks</li></ul>What we're looking for:<ul><li>Previous experience in a customer service role within an office environment</li><li>Confident and professional telephone manner</li><li>Strong attention to detail with accurate data entry skills</li><li>Reliable and able to commit to the full duration of the assignment</li><li>Able to commute reliably to the office location (no parking available on site)</li></ul>This is a great opportunity for candidates looking for short-term work within a structured office environment. Immediate availability is essential due to the fixed start date.Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.

Huntress

Customer Service Advisor

Transfers Guidance Executive About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: In this role, you'll provide telephone and email-based support to members of The People's Pension (TPP), offering clear, factual, non-advised guidance to help them understand their options around transferring out, transferring in, making additional contributions, and preparing for retirement. You'll manage a blend of inbound and outbound contact-including unscheduled calls, scheduled call-backs, and follow ups-ensuring every member receives accurate information to make informed decisions about their pension savings. After each interaction, you'll complete the member journey by sending a confirmation email summarising the key points discussed. <ul><li>Balance availability for inbound calls with proactively managing outbound call workloads via: </li><li>Calls and emails directed to the team from the IVR or drop-down FAQ menu lists. </li><li>Call-back requests (based on a real-time calendar of available slots) </li><li>Follow-up calls or emails if the member requires further information or clarification. </li><li>When engaging with a member: </li><li>Check and validate their identity and make prescribed disclosures (e.g. calls recorded) </li><li>When first engaging, collect information and log remarks on BAPP </li><li>Ensure all contact details on the system are complete and up to date. </li><li>Collect or confirm marketing permissions. </li><li>Offer support and assistance if having system issues or queries, either explaining how to do it on-line or, if still struggling or no on-line access, offer to process over the phone </li><li>Provide information and guidance in order that the member can make an informed decision on the benefits of: </li><li>Keeping their 'pot' with TPP </li><li>Transferring in other 'pots' to TPP (consolidation) </li><li>Making additional contributions (lump-sum or regular payments directly to TPP or via their employer) </li><li>Retirement (conversion from a pension accumulation to a TPP pension decumulation solution) </li><li>Email / request the posting of relevant support literature (personalising templates)</li></ul> What we're looking for:<ul><li>Be educated to GCSE standard or equivalent. </li><li>A good knowledge of pension accumulation and decumulation solutions. </li><li>Be able to make sound, fair and compliant judgments to ensure the desired outcome for both the Company and customer. </li><li>Be confident and experienced in dealing with factual and sometimes challenging customer interactions. </li><li>Handle interactions to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles. </li><li>Be able to work effectively and quickly despite ambiguity. </li><li>Question existing working practices and help evolve better ways of working that produce better outcomes for customers. </li><li>Have an ability to build and establish a prompt rapport with the customer.</li></ul> What you can expect from us: <ul><li>Generous pension contributions with an employer contribution of up to 14% </li><li>Real living wage </li><li>Income protection, critical illness cover &amp; death in service insurance </li><li>Employee healthcare </li><li>Parental and adoption leave </li><li>Learning &amp; development opportunities and study support </li><li>Travel season ticket loans </li><li>Grab &amp; Go Deli Caf in our Crawley office </li><li>Volunteering days and charity payroll giving </li><li>Onsite gym </li><li>Ride-to-Work scheme </li><li>Social clubs and events</li></ul> Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".

Transfer Guidance Executive

The Customer Support Coordinator role involves supporting customers and sales processes with efficiency and accuracy. This permanent position in Steyning requires a proactive individual with a strong focus on customer satisfaction and service excellence.Client DetailsThe employer is a medium-sized organisation, known for providing innovative solutions and prioritising customer service. They are committed to delivering high-quality products and services to their clients.DescriptionThe key responsibilities of a Customer Support Coordinator; <ul><li>Provide exceptional customer service and support to all clients via phone, email, and other communication channels.</li><li>Process customer orders accurately and efficiently, ensuring timely delivery.</li><li>Assist the sales team by preparing quotes, managing enquiries, and following up on leads.</li><li>Maintain and update customer records in the CRM system.</li><li>Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues.</li><li>Monitor and report on key performance metrics related to sales and customer support activities.</li><li>Identify opportunities to improve customer satisfaction and promote additional products or services.</li><li>Support administrative tasks related to the Customer Service department as required.</li></ul>ProfileA successful Customer Support Coordinator should have:<ul><li>Experience in customer service</li><li>Excellent communication skills, both written and verbal.</li><li>Proficiency in using CRM systems and other relevant software tools.</li><li>Strong organisational and multitasking abilities.</li><li>A proactive approach to problem-solving and an eye for detail.</li><li>The ability to work effectively both independently and within a team.</li><li>A commitment to delivering outstanding customer service.</li></ul>Job Offer<ul><li>Competitive salary ranging from 25,000 to 26,000 per annum.</li><li>Opportunities for professional growth and career development.</li><li>A supportive and collaborative work environment in Steyning.</li></ul>This is an excellent opportunity to join a reputable organisation in Steyning. If you are passionate about customer service and sales support, apply now!

Customer Support Coordinator

The Customer Service Manager role in the FMCG industry focuses on overseeing customer service operations to ensure exceptional service delivery. This position requires strong organisational skills and the ability to manage a team effectively.Client DetailsThe employer is a well-established organisation within the FMCG sector, recognised for its commitment to delivering high-quality products and services. The company operates as part of a medium-sized team and values efficiency and customer satisfaction.Description<ul><li>Lead and manage the customer service team to achieve performance targets.</li><li>Develop and implement strategies to enhance the customer experience.</li><li>Monitor and analyse customer service metrics and reports.</li><li>Handle escalated customer inquiries and complaints professionally.</li><li>Collaborate with other departments to ensure seamless service delivery.</li><li>Train and mentor team members to maintain high service standards.</li><li>Ensure compliance with company policies and industry regulations.</li><li>Identify opportunities for process improvements and cost efficiencies.</li></ul>ProfileA successful Customer Service Manager should have:<ul><li>Previous experience in a customer service leadership role within the FMCG industry.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in using customer service software and data analysis tools.</li><li>Excellent communication and interpersonal skills.</li><li>A results-driven mindset with a focus on customer satisfaction.</li><li>Ability to manage and motivate a team effectively.</li><li>Knowledge of industry standards and practices.</li></ul>Job Offer<ul><li>Permanent position within a reputable FMCG organisation.</li><li>Opportunities for professional growth and career advancement.</li><li>Supportive and collaborative work environment.</li><li>Convenient location in Weybridge.</li></ul>If you are an experienced Customer Service Manager looking for an exciting opportunity in the FMCG industry, we encourage you to apply and join a dedicated team in Weybridge

Customer Service Manager

Role: Safeguarding Manager Hours: Full time, including some evenings and weekends Location: American Express Stadium, Brighton, BN1 9BL and American Express Elite Football Performance Centre, Lancing, BN15 9FP Contract Type: Permanent Deadline Day: 20th January 2026 About Brighton &amp; Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Our Safeguarding team is growing! In this new role, you will play a key role in supporting and guiding our Safeguarding team - overseeing their caseloads and providing regular wellbeing support. You will also be the home contact for academy trips and tours. The position also involves delivering safeguarding training, supporting safer recruitment, and maintaining relationships with key external stakeholders such as leagues and governing bodies. Please note that this role will involve working some evenings and weekends. Experience you will need to thrive in this role Our ideal candidate will have significant experience working in a safeguarding role handling complex concerns, triage and referrals, and coordinating multi-agency responses. You will be collaborative yet confident in leading and, when necessary, challenging others. In addition, you will possess thorough, current knowledge of child and adult safeguarding frameworks, as well as statutory guidance. Our values are essential to our success Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do: - Treat People Well - Exceed Expectations - Aim High. Never Give Up - Act with Integrity - Make it Special - Be Fan Focused How we say thank you In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: - Complimentary breakfast and lunch at both sites - 23 days holiday rising with length of service (pro rata for part time staff) - Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more! - Enhanced family policies - Access to a gym and padel court at our training ground - Priority access to match tickets and access to free WSL tickets for 2025/26 season - In-house training programme and CPD opportunities - Exclusive discounts and benefits from our partners and local businesses Our commitment to EDI We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact the team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

30 Customer Service Jobs in 33-34 East St, Brighton and Hove, Brighton BN1 1HL, UK