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What you'll be doing: <ul> <li>Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments</li> <li>Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations</li> <li>Managing operations in our petrol station (If your shop has one)</li> <li>People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.</li> <li>At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.</li> </ul> What makes a great customer experience manager: <ul> <li>Previous line management responsibilities in a fast-paced, operational environment.</li> <li>Someone who is truly obsessed with customers and service, and coaches a team to do the same.</li> <li>Delivers KPI's or other performance indicators.</li> <li>Can manage disciplinaries, performance issues or other similar employee relations issues.</li> <li>Leads operations and comfortable doing this alone in the absence of more senior management.</li> </ul> Essential Criteria: <ul> <li>A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.</li> <li>Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive.</li> <li>Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.</li> <li>Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference.</li> <li>Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.</li> </ul>

Customer Experience Manager

A leading grocery retailer in Bognor Regis is looking for a Customer Experience Manager to drive excellent service and operational standards. In this role, you will manage the overall customer experience, ensuring the team meets performance targets while promoting a seamless shopping experience. Previous leadership experience in a fast-paced environment is essential. The position offers a competitive salary and numerous employee benefits, including discounts and wellness support.

Store Experience Leader - Customer Service & Ops

Salary: from 31,450 Location: Bognor Regis Store, Bognor Regis, PO22 9FB Contract type: Permanent Business area: Retail Closing date: 24 January 2026 Requisition ID: Leading in our stores:Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands on, sleeves rolled up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.What you'll be doing:<ul><li>Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments</li><li>Managing the front end checkout operation, ensuring all our customers are served in line with our expectations</li><li>Managing operations in our petrol station (If your shop has one)</li><li>People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.</li><li>At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.</li></ul>What makes a great customer experience manager:<ul><li>Previous line management responsibilities in a fast paced, operational environment.</li><li>Someone who is truly obsessed with customers and service, and coaches a team to do the same.</li><li>Delivers KPI's or other performance indicators.</li><li>Can manage disciplinaries, performance issues or other similar employee relations issues.</li><li>Leads operations and comfortable doing this alone in the absence of more senior management.</li><li>A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.</li><li>Experience leading teams in a dynamic, customer facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive.</li><li>Leadership experience in a high volume, fast paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.</li><li>Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference.</li><li>Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.</li></ul>Working for us has great rewardsSalary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:<ul><li>Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.</li><li>An annual bonus scheme based on our, and your, performance.</li><li>Free food and hot drinks provided for Colleagues in all our stores.</li><li>Generous holiday entitlement, maternity and paternity leave.</li><li>Pension - we'll match 4-7.5% of your pension contributions.</li><li>Sainsbury's share scheme - build up an investment at discounted rates.</li><li>Wellbeing support - access to emotional support, counselling, legal and financial advice.</li><li>Colleague networks - link with like minded people to help fulfil your potential.</li><li>Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.</li><li>Special offers on gym memberships, restaurants, holidays, retail vouchers and more.</li></ul>An inclusive place to work and shop:We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Field Representative Brighton Salary 27,550 +commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities <ul> <li>Conduct pre-disconnection visits and meter inspections.</li> <li>Perform customer vulnerability assessments and safety checks.</li> <li>Negotiate and facilitate payment solutions.</li> <li>Attend Magistrates Court to obtain and execute Rights of Entry Warrants.</li> <li>Oversee utility isolations and liaise with engineers and locksmiths.</li> <li>Ensure compliance with regulatory and industry standards.</li> <li>Maintain accurate and up-to-date records of all site visits.</li> <li>Provide high-quality service and effective conflict resolution. </li> </ul> Requirements <ul> <li>Strong interpersonal and communication skills.</li> <li>Experience in debt negotiation, collections, or customer service (desirable but not essential).</li> <li>Self-motivated, proactive, and capable of working independently.</li> <li>Ability to work in a fast-paced environment with deadlines and targets.</li> <li>Basic IT proficiency and report-writing skills.</li> <li>Flexibility with working hours. </li> </ul> Whats on Offer <ul> <li>Competitive salary plus performance-based incentives.</li> <li>Company vehicle provided (including private use, with tracker).</li> <li>Comprehensive training at the head office.</li> <li>The chance to work remotely from home with allocated territory-based visits. </li> </ul> This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team!

Field Representative

We are delighted to be working alongside our friendly, successful and highly reputable client as they seek to recruit an additional Internal sales Executive to join their team at their offices close to Henfield. My client is highly thought of within their sector and offers an excellent environment and fun and friendly team in which to work as a part of. It's an exciting time for my client as they continue to grow and expand their business and take on more and more clients. This role is full time (Mon-Fri (Apply online only and offers an excellent opportunity to join a very established and reputable company. Due to workplace location on the outskirts of Henfield, it is essential to drive and have your own transport as there is no public transport nearby. Internal Sales Executive Full time permanent role Mon-Fri 8:30am - 5:30pm - office based role only Henfield area There is plenty of free parking on site available for all staff Salary 27000- 28000 per year plus very good company benefits. The role comes with bonus / commission and OTE earnings will be 32000- 35000 per year! This is an excellent opportunity to use your skills and experience gained within a sales / telesales / customer services type role, working as a key part of a friendly and busy team The role - Internal Sales Executive The ideal candidate will have had some experience in telesales and/or customer services experience. You will work closely within the sales team to ensure customers are well managed and serviced. Providing knowledge and support whilst also identifying new opportunities for a varied customer base. Duties will include: Dealing with the company enquiries in-box Operate as the point of contact for assigned customers. Deliver good customer service in a busy environment and ensure customers receive requested quotes and services in a timely fashion. Liaising with Senior Management on specific assignments Outbound Sales Calls for new business / account management / following up leads. Answer customer queries and customer orders. Address and resolve issues regarding pricing, delivery of goods/services and any customer complaints. Develop and maintain long-term relationships with customers. Communicate with staff members across all levels of the business. Attending customer events &amp; trade days (costs and expenses will be covered by the company) Experience, competencies and knowledge required: Proven experience in a sales, account management or customer service role Good computer skills in all Microsoft Office applications - ideally Excel &amp; PowerPoint. Effective written &amp; verbal communication skills Exceptional customer service skills, along with a great telephone manner Ability to work in a busy and fast-paced environment Experienced in working in a team environment Experience of building and maintaining strong working relationships with customers Flexible to attend off-site meetings, trade day and or trade events on occasion For more information regarding this new and exciting Internal Sales Executive opportunity please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

First Recruitment Services

Internal Sales Executive

Customer Service Executive Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their DIY shutter orders. You ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am 5:30 pm and one Saturday per month: 10:00 am 4:00 pm (rota basis). Key Responsibilities: <ul> <li>Provide world-class customer service via phone, email, social media, and live chat.</li> <li>Ensure customers are supported efficiently and effectively at every touchpoint.</li> <li>Offer expert technical advice before purchase to build customer confidence.</li> <li>Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.</li> <li>Liaise with manufacturers and customers to resolve queries and finalise technical drawings.</li> <li>Manage shipping and delivery data through our CRM.</li> <li>Resolve delivery, damage, or design issues quickly and professionally.</li> </ul> Essential Skills &amp; Attributes <ul> <li>Genuine passion for delivering excellent customer service and supporting people.</li> <li>Strong communication and interpersonal skills, with the ability to build rapport quickly.</li> <li>Collaborative team player who thrives in a fast-paced environment.</li> <li>Positive, proactive, and hardworking attitude.</li> <li>Comfortable working with numbers and interpreting metric measurements.</li> <li>Desirable experience: Previous office or administrative work, retail experience, and familiarity with made-to-measure products.</li> </ul> The successful candidate will have experience in (preferred, but not essential): <ul> <li>1+ years in an administrative or customer service role.</li> <li>Experience in home interiors, window coverings, or online retail is a bonus (but not essential).</li> </ul> Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours. You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as: <ul> <li>24/7 access to NHS approved GP telephone support and prescription services</li> <li>Access to the UKs largest employees discount platform</li> <li>Specialist medical assistance and support hotline</li> <li>Weekly pay</li> <li>Hundreds of gym discounts</li> <li>24/7 access to mental health crisis support and counselling</li> </ul> Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment

Customer Service Executive

A leading facility services provider is seeking a Security Officer for Churchill Square Shopping Centre in Brighton. This full-time position requires SIA licensing and offers benefits like 24/7 GP support and access to an employee perks app. Responsibilities include patrolling areas and ensuring safety for visitors. The competitive pay rate is £13.88 per hour, with a focus on maintaining professionalism and customer service.

Security Officer - Centre Safety & Customer Care

Are you looking to develop your leadership and management skills within international business? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, EF Education First invites you to join us as Student Services Manager and be part of our mission to open the world through education. EF Education First's mission is opening the world through education A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role &amp; Responsibilities EF is searching for empathetic, energetic and organized individuals to join our summer 2025 team as a Student Services Manager. Based at our Brighton Junior summer school, this is the perfect opportunity to develop your leadership and customer service skills whilst gaining experience within an international organization. As a Student Services Manager, you will lead the student services department, focusing on delivering exceptional customer service and enhancing student satisfaction throughout their time with EF. Student services has a link to all departments and as it is the core of the production of the EF school, as such, no day will be the same. This means you will be involved in a number of different areas including preparing and running arrivals, relaying activity information and delivering briefings to new staff. You will also be involved in the running of activities and events, as well as dealing with student discipline and welfare issues should they arise. The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks. Requirements <ul> <li>Must be a team player that can lead from the front, be outgoing and have great attention to detail</li> <li>Previous experience in a customer service environment, ideally working with young people</li> <li>You should be passionate about customer satisfaction and providing quality service</li> <li>Ability to work under pressure and in a high paced environment</li> <li>Legally able to work in the UK at commencement of employment</li> <li>In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply!</li> </ul> Why you will love working with EF <ul> <li>Work in a truly international environment</li> <li>Ambition is nurtured and fast-tracked career enhancement opportunities are provided</li> <li>Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition</li> </ul> EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. Want to learn more about life at EF? Follow us on social.

Summer Student Services Manager

We are delighted to be working alongside our friendly, successful and highly reputable client as they seek to recruit an additional Account Manager to join their team at their offices close to Henfield. My client is highly thought of within their sector and offers an excellent environment and fun and friendly team in which to work as a part of. It's an exciting time for my client as they continue to grow and expand their business and take on more and more clients. This role is full time (Mon-Fri (Apply online only and offers an excellent opportunity to join a very established and reputable company. Due to workplace location on the outskirts of Henfield, it is essential to drive and have your own transport as there is no public transport nearby. Account Manager Full time permanent role Mon-Fri 8:30am - 5:30pm - office based role only Henfield area There is plenty of free parking on site available for all staff Salary 27000- 28000 per year plus very good company benefits. The role comes with bonus / commission and OTE earnings will be 32000- 35000 per year! This is an excellent opportunity to use your skills and experience gained within a sales / telesales / customer services type role, working as a key part of a friendly and busy team The role - Account Manager The ideal candidate will have had some experience in telesales and/or customer services experience. You will work closely within the sales team to ensure customers are well managed and serviced. Providing knowledge and support whilst also identifying new opportunities for a varied customer base. Duties will include: Dealing with the company enquiries in-box Operate as the point of contact for assigned customers. Deliver good customer service in a busy environment and ensure customers receive requested quotes and services in a timely fashion. Liaising with Senior Management on specific assignments Outbound Sales Calls for new business / account management / following up leads. Answer customer queries and customer orders. Address and resolve issues regarding pricing, delivery of goods/services and any customer complaints. Develop and maintain long-term relationships with customers. Communicate with staff members across all levels of the business. Attending customer events &amp; trade days (costs and expenses will be covered by the company) Experience, competencies and knowledge required: Proven experience in a sales, account management or customer service role Good computer skills in all Microsoft Office applications - ideally Excel &amp; PowerPoint. Effective written &amp; verbal communication skills Exceptional customer service skills, along with a great telephone manner Ability to work in a busy and fast-paced environment Experienced in working in a team environment Experience of building and maintaining strong working relationships with customers Flexible to attend off-site meetings, trade day and or trade events on occasion For more information regarding this new and exciting Account Manager opportunity please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

9 Customer Service Jobs in Bognor Regis, UK