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<h5>Job details</h5>Salary£70,000 packageContractual hours45BasisFull timeRegionGreater LondonJob category/typeAftersalesDate posted26/08/2025Job referenceREQ13174<h5>Job description</h5>Aftersales Manager Location: Volkswagen Gatwick Hours: 45 hours per week, Monday to Friday with Saturday mornings for coverage only Salary: up to £50,000 Basic, £70,000 OTE + Company Car Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme Bonus schemes: Customer satisfaction and team performance bonus schemesWho we areMarshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).We operate 130+ car, van, truck and bike franchise stores across the UK.Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.The RoleWe are seeking an experienced Aftersales Manager to join our Volkswagen store in Gatwick. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.What are the key accountabilities?As a Aftersales Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:<ul><li>Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced</li><li>Drive a high performance culture, ensuring performance is rewarded and underperformance is managed</li><li>Oversee the service division, managing resource levels and productivity</li><li>Accurately produce store reporting, in line with group reporting frameworks</li><li>Support the store to consistently achieve high levels of customer satisfaction</li><li>Ensure store activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements</li></ul>What experience do I need?It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes:<ul><li>Strong leadership skills with the ability to lead and motivate a large and diverse team</li><li>A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders</li><li>Strong analytical and problem solving skills, with the ability to foresee potential barriers</li><li>A commitment to the Marshall Values of People, Customers, Integrity and Innovation</li></ul>If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Manor Royal Business District

Aftersales Manager - Volkswagen Gatwick: Marshall

<h5>Job details</h5>SalaryNational Living WageContractual hours25BasisPart timeRegionSouth EastJob category/typeFront of HouseDate posted12/08/2025Job referenceREQ13106<h5>Job description</h5>Role: Receptionist Location: Volkswagen Gatwick Hours: Monday to Friday, 1-6 pm&nbsp; Salary: National living wage Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme, discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal and more Who we areMarshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 130+ car, van, truck and bike franchise stores across the UK Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.The roleAs the Receptionist/Showroom host, you are the first person to greet our customers and visitors, providing a warm welcome as they enter the store. You will be based on reception, and will be taking inbound calls, transferring calls, speaking to customers, and supporting the store with any administration duties as required.Who you are• You will have previous customer service experience, ideally within a professional, customer facing environment although this is not essential • You will be confident talking to customers in a professional manner both on the telephone and face to face, ensuring they have a great experience in our store • You will have good IT skills and be happy to support with administration duties • You will be a self-starter, organised and someone who takes pride in what they do What you’ll do • Greet all store visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or team member • Take phone calls and respond to queries as appropriate, transferring to the correct individual or team • Provide refreshments for store visitors and ensure the seating and refreshment area is tidy and fully stocked • Deal with incoming and outgoing mail and deliveries • Assist with administrative tasks as required If you would like to know more about this opportunity, or a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Afternoon Receptionist- Volkswagen Gatwick: Marshall

Service Advisor benefits package for Crawley Jaguar Land RoverJob Benefits · 25 days annual leave + Bank Holidays. · Company pension scheme · Employee referral programme · Working Pattern and applicable rotas · Annual bonus potential · Manufacturer training · Harwoods AcademyJOB PURPOSEThe role of the Service Advisor is to:<ul><li>Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.</li><li>Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.</li><li>Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.</li><li>Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.</li></ul>Department/Business/Location: ServiceReports to: Service ManagerKEY RESPONSIBILITIES<ul><li>Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.</li><li>Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.</li><li>Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.</li><li>Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.</li><li>Confidently establish an understanding agreement with the customer of the work to be carried out.</li><li>Accurately maintain the service department loading system in line with workshop capacity.</li><li>Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.</li><li>Understand and adhere to manufacturer service requirements.</li><li>Maintain safe working practices and abide high standards of the business.</li><li>Take on additional responsibilities as required by the business.</li></ul>Skills &amp; RequirementsEssential<ul><li>Full UK driving licence.</li><li>Organised.</li><li>Smart appearance.</li><li>Confident.</li><li>Ability to excel in a team-based environment and achieve common goals.</li></ul>ExperienceDesirable<ul><li>Relevant experience in a customer facing role delivering excellent service.</li></ul>The Harwoods WayHarwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:We Treasure our people and our customersWe challenge ourselves to grow &amp; improveWe grab responsibilityWe run in the same direction as one teamWe inject energy and fun into our workWe are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW &amp; Mini (Service), MANWe operate across 5 counties in the South East of England, namely:Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognitionAfter continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.We demand the best for our colleagues and our customers and look forward to your application at <a href="mailto:recruitment@harwoods.co.uk" target="_blank">recruitment@harwoods.co.uk</a>Skills for the jobLiteracy Numeracy Techincal

Service Advisor: Harwoods

Description Team Leader – Transfers About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. We’re looking for a dedicated Team Leader to oversee a high-performing customer service and technical support team at People’s Partnership. In this role, you’ll ensure the delivery of exceptional, tailored service throughout the customer lifecycle, fostering trust and satisfaction among customers, advisors, and third parties. You’ll be responsible for monitoring staff competence, supporting professional development, and driving team progression. As a key contributor to departmental goals, you’ll champion our Treating Customers Fairly (TCF) principles in everything you do. Key Responsibilities: Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels. Ensure resources are directed in an appropriate way to maximise productivity to achieve agreed service levels. Be responsible for recruiting new team members and taking part in the interview process. Lead and manage staff in line with company policies and procedures, including training (regulatory and company) &amp; development, 1 to 1’s, performance appraisals and disciplinary &amp; grievance issues. Take ownership of the management of relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to ensure all service/ technical enquiries/issues are resolved to the customers satisfaction by whatever means appropriate – phone, webinars, face-to-face, pension seminars etc. Responsible for the recording and analysis of team productivity and quality statistics. Use management information to measure workflow and staff performance. Identify training needs and arrange/provide coaching and technical support to team members. Encourage self-development of team members and provide feedback as appropriate. Proactively develop individuals to maximise their ability. Contribute to updating operating procedures for all administration activities and ensure all staff are trained/aware prior to implementation. What we’re looking for: Qualifications – Achieved or working towards the following: Certificate in Financial Administration (CF1) Certificate in Financial Administration (FA2) Must be obtained in line with the Overseer T&amp;C requirements Experience working in an operational pensions’ environment or financial services environment. People Management Good working knowledge of Microsoft Office Knowledge of pension legislation (particularly auto enrolment) Excellence in Customer Services Desirable Qualifications: PMI Certificate in Auto Enrolment Other relevant financial services qualifications Experience of employer/employee pension communications What you can expect from us: Generous pension contributions with an employer contribution of up to 14% Real living wage Income protection, critical illness cover &amp; death in service insurance Employee healthcare Parental and adoption leave Learning &amp; development opportunities and study support Travel season ticket loans Subsidised restaurant in our Crawley office Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Customer Services Executive- Peoples Partnership

People's Partnership - HQ Description Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. Key Responsibilities: •Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. •Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. •Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. •Build and maintain relationships with both internal and external customers and third parties •Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers What is required? •Good knowledge of Workplace Pensions, The People’s Pension, Master trusts and the regulatory requirements of Automatic Enrolment •Experience of pensions communications and DC pensions •A good working knowledge of office systems •Passed internal Auto Enrolment exam Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling caree

Customer Service Administrator - Peoples Partnership

Vacancy Name:&nbsp;Complaints Handler Primary Work Location People's Partnership - HQ Description About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: You will handle and manage a portfolio of complaints adhering to company and industry standards. Investigating each complaint to understand the root cause of the complaint, arriving at a fair and reasonable outcome which is communicated to the customer over the telephone and/or e-mail. What we’re looking for: • Be able to make sound, fair and compliant judgments to ensure the desired outcome for both the Company and customer. • Be confident and experienced in dealing with challenging customer interactions and be able to handle conflict constructively. • Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles. • Be able to negotiate successfully with customers and resolve matters to their satisfaction. • Be able to handle a varying and demanding workload that, often, requires bespoke solutions. What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14% ? Real living wage ? 25 days starting annual leave allowance (rising with service) plus your birthday off ? Onsite Parking (in Crawley offices) ? Income protection, critical illness cover &amp; death in service insurance ? Work from abroad policy for all levels ? Employee healthcare ? Parental and adoption leave ? Learning &amp; development opportunities, paid for professional qualifications and study support ? Travel season ticket loans ? Subsidised restaurant in our Crawley office ? Volunteering days and charity payroll giving ? Onsite gym ? Ride-to-Work scheme ? Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Complaints Handler:  People's Partnership

Vacancy Name: member services executive for Claims Employment Type:&nbsp;Full-Time About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. Working in the Claims Team, you will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14% ? Real living wage ? Income protection, critical illness cover &amp; death in service insurance ? Employee healthcare ? Parental and adoption leave ? Learning &amp; development opportunities and study support ? Travel season ticket loans ? Subsidised restaurant in our Crawley office ? Volunteering days and charity payroll giving ? Onsite gym ? Ride-to-Work scheme ? Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career. &nbsp; &nbsp;

member services executive for Claims - Peoples Partnership

Job details Salary £20,000 basic plus uncapped OTE and company car Contractual Hours 45 Basis Full time Region South East Job category/type Sales Date posted 02/06/2025 Job reference REQ12436&nbsp; Role: Sales Executive Location: Hyundai Gatwick Hours: Full-time, Monday to Saturdays with Sundays on a rota basis Salary: £20,000 basic plus uncapped OTE and company car Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme Bonus scheme: based on sales of new and used vehicles Who we are Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24) We operate 130+ car, van, truck and bike franchise stores across the UK Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company. The role A fantastic opportunity for an experienced salesperson to join one of our popular franchises where you can assist in providing a high-quality service for our customers, representing both Marshall Motor Group and one of our leading brands in this sales role. You will ultimately be responsible for the end-to-end customer experience, converting interactions into vehicle, finance, and insurance sales. We will provide you with sales process, FCA and compliance training through our Sales Orientation course and specific manufacturer training, so your knowledge is always up to date to best support your customers. Who you are <ul> <li>&nbsp;An experienced salesperson with a desire to continue, or start, their career in the motor industry</li> <li>Have a passionate and proactive attitude to support customers and provide the right options for them through their purchasing journey</li> <li>You will build rapport with customers easily and enjoy working in a target driven environment focused on good customer outcomes</li> <li>Have a keen interest in the motor industry and a desire for a successful sales career</li> </ul> What you’ll do <ul> <li>Ensure customers receive good outcomes from every interaction they have with you</li> <li>Respond to queries from new and existing customers relating to new and used vehicle sales</li> <li>Guide customers through their purchase, providing outstanding customer service as the face of both Marshall and the vehicle brand</li> <li>Achieve individual sales targets by fully exploring and satisfying customer needs for finance and insurance products and optional extras</li> <li>Assist in ensuring a steady flow of enquiries from multiple channels through prospecting and marketing</li> <li>Maintain a specialist knowledge of manufacturer vehicles and options, participating in regular knowledge updates</li> <li>Manage the vehicle handover process, ensuring compliance with the process</li> <li>Adhere to Marshall and industry regulations relating to the sale of vehicles, finance and insurance</li> </ul> If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Sales Executive - Hyundai Gatwick: Marshalls

We're currently seeking a Customer Service Executive to regularly visit and liaise with customers to ensure their satisfaction with all aspects of our service in accordance with our customer commitment and maintain and develop the customer base.In this role you will:<ul><li>Achieve customer retention and sales targets</li><li>Complete all visits according to schedule</li><li>Work closely with the Customer Service Administrators</li><li>Forward queries and keep managers, supervisors, colleagues informed as necessary</li><li>Keep accurate records where required</li><li>Foster and maintain good working relations between customer, Company and colleagues</li><li>Other Ad hoc duties as required.</li><li>Live in or around East Sussex and commute to Brighton on a regular basis.</li></ul>This role offers a range of benefits including:<ul><li>Company car</li><li>Access to a company Share Save Scheme</li><li>Employee wellness programme and referral scheme</li><li>Company pension</li><li>Life assurance</li><li>Access to an award-winning training academy dedicated to staff development</li></ul>Johnsons Workwear is one of the UK's largest suppliers of textile service solutions. We work with thousands of customers across all sorts of industries, including food manufacturers, the motor trade, engineering companies, dental surgeries and chemical plants to name a few.Our customers range from huge multi-national household names to independently owned family businesses and we take care of every single one of them. They like us too - as we get independently reviewed by our customer base each year and always come out on top for our shape and size in our industry.We're an employee focused business, committed to developing our people to ensure that we have the best there is as part of our team and we're looking for our next Workwear Hero to become part of the hugely successful Johnsons family.Are you ready to join as one of our Workwear Heroes? Apply now!

Customer Service Executive

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We're looking for a highly skilled Customer Care (Complaints and customer feedback) Team Lead to oversee our team who'll investigate and analyse customer complaints in regulated and non-regulated environments over a parental leave cover of 12 months. The ideal candidate will possess excellent internal and external communication skills, a strong curiosity for all things complaints, and the ability to motivate a team to deliver fair outcomes to our customers, with exceptional attention to detail. What you'll do <ul><li>Thoroughly investigate and analyse all escalated complaints</li><li>Handle complex inbound and outbound communication with customers in a calm and assertive way</li><li>Working closely with our Operations and Customer Success teams to deliver data-led performance monitoring, aligned to individual and team wide objectives</li><li>Use several data sources to monitor performance across metric scorecards and regular reporting against KPIs/SLAs</li><li>Communicate with internal and external parties, as needed, to investigate and close complaints</li><li>Ensure regulatory compliance, including meeting SLAs and liaising with the Financial Ombudsman Service and the British Vehicle Rental and Leasing Association (BVRLA) for escalated complaints</li><li>Maintain and update the complaints database with accurate information</li><li>Make recommendations for fair redress and remedial actions</li><li>Ensure all complaints are documented according to policies and procedures</li><li>Provide root cause analysis and notify senior management of trends to make recommendations for customer experience improvement</li></ul>What you'll need <ul><li>Proven ability to lead and motivate teams effectively - this is vital!</li><li>Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.</li><li>Proven Complaint Handling experience in an FCA regulated environment</li><li>High level understanding of the FCA's DISP regulations </li><li>Excellent written and verbal communication skills</li><li>Ability to build strong relationships with internal and external partners (power of persuasion)</li><li>Experience in data analysis</li><li>Experience in suggesting and implementing business improvements based on feedback</li><li>Experience in Financial Ombudsman Service and/or British Vehicle Rental and Leasing Association (BVRLA) liaison and case management</li></ul> About usThe electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK.We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.We're an Octopus Energy company-an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

16 Customer Service Jobs in Brighton, Brighton and Hove, UK