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<h2>Job Description</h2>The Post in ContextWe have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.Customer ServiceThe priorities of the CSA’s are:<ol><li>To provide a friendly and efficient service to all customers.</li><li>To pro-actively provide information to promote the Centre to the public at all times.</li><li>To respond positively to customer enquiries.</li></ol>Reception<ol><li>To answer, promptly, incoming telephone calls.</li><li>To welcome and acclimatise visitors to the centre.</li><li>To direct customers to the correct place of activity.</li><li>To control entry and exit systems.</li><li>To use PA systems for information and control.</li><li>To maintain a clean and tidy reception area.</li><li>To be smartly presented in uniform at all times.</li></ol>Administration<ol><li>Responsible for the smooth operation of the booking system embracing system enhancements.</li><li>To control and cash up all monies during the session in accordance with the financial regulations.</li></ol>Promotion of Centre<ol><li>To promote the sale of goods and memberships.</li><li>To enrol and issue cards in relation to memberships and categories available.</li><li>To deal with customer enquiries regarding programme and course details, first aid, lost property etc.</li></ol>&nbsp;Other Duties<ol><li>To carry out other duties as required.</li><li>To adhere to Wave Active Limited’s policies and procedures</li></ol><h2>Personal Specification</h2>Disposition<ul><li>Customer focused</li><li>Driven and Enthusiastic</li><li>Passion for providing exceptional service</li><li>Can do attitude</li><li>Pro-active</li><li>Team Player</li><li>Interpersonal skills</li></ul>Experience<ul><li>Similar work environment</li></ul>Skills<ul><li>Excellent communication skills – face to face, telephone</li><li>Able to remain calm and professional in challenging circumstances</li><li>Knowledge of cash till operations and administration of cash returns</li></ul>Other<ul><li>To be flexible to the changing demands of the business</li><li>Able to react positively to changes in policy and development into new or improved areas of service activity</li><li>To be able to follow Wave Active Limited Policies and Procedures</li></ul>

Wave Active

Customer Service Advisor

A fast-growing business support company is seeking a proactive leader for a full-time position in Bexhill-on-Sea. This role involves exceeding client expectations, managing staffing levels, and ensuring compliance with quality standards. The ideal candidate will have strong people management skills, a flexible approach, and experience in a busy environment. Opportunities for career progression and comprehensive training are provided. Join a supportive team dedicated to delivering high-quality service.

Area Manager: Lead Teams & Elevate Client Service

Role Overview An exciting opportunity has arisen for a Quality Claims Engineer - Semi Division to join the Edwards team based at Product Company Eastbourne. As a Quality Claims Engineer - Semi Division, your mission is to provide the customer support interface for Vacuum Technique Semiconductor Divisions for all technical support activities within Eastbourne PC, ensuring adherence to established KPIs and service level agreements. You will report to PC Eastbourne's Quality Lead. Responsibilities In this role, you will: <ul> <li>Work with the Technical Support Manager and the technical support team to deliver a first-class customer experience with respect to post-sale quality investigations and non-conformance handling.</li> <li>Chair regular meetings with Business Line Managers and Customer Care Centres to provide regular updates on ongoing investigations.</li> <li>Ensure alignment to and maintain the Eastbourne PC customer support process and look for continuous improvements in efficiency and effectiveness.</li> <li>Ensure that the tools are in place to provide clear performance metrics for customer support and to ensure adherence to all customer level agreements.</li> <li>Work with Business Line Managers and Customer Care Centres to provide high integrity data from the field to support investigations, continually looking for ways to improve the quality of data coming into the technical team.</li> <li>Champion the voice of the customer on behalf of the Semiconductor Divisions and ensure alignment between global Customer Centres and internal functions with Eastbourne PC.</li> <li>Ensure the appropriate level of process governance is followed when providing containment and corrective actions.</li> </ul> Qualifications To succeed, you will need <ul> <li>Bachelor's or Master's degree (or equivalent experience) in a Scientific or Engineering discipline.</li> <li>Experience developing customer support processes and able to make recommendations for improvement.</li> <li>Must be a good communicator and have excellent fluency in spoken and written English. Ability to make decisions based on a knowledge of the business and an understanding of the business impact. Must be able to demonstrate strong influencing skills.</li> <li>Significant experience working in a global engineering environment and working with international teams to deliver containment and corrective product solutions. Experience working in a multi-disciplinary design environment.</li> <li>Significant experience working in a regulated, compliance-driven industry. Strong understanding on product safety and compliance as well as quality methods.</li> <li>Experience in a project management and/or a quality management role would be useful.</li> </ul> Benefits In return, we offer <ul> <li>Culture of trust and accountability</li> <li>Lifelong learning and career growth</li> <li>Innovation powered by people</li> <li>Comprehensive compensation and benefits</li> <li>Health and well-being</li> </ul> Job location On-Site This role requires you to work on-site at our office in Eastbourne, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Further information <ul> <li>The Eastbourne Product Company potentially serves all six Vacuum Technique divisions although this role focusses primarily on those connected with the Semiconductor Divisions.</li> <li>The job is involved in all stages of post-sales customer support and starts from product launch until product end-of-life.</li> <li>The role requires close interaction with local quality and technical support managers as well as divisional quality VPs and product managers.</li> <li>There will be some need to travel to global locations, e.g. to other Vacuum Technique sites and occasionally end-customers.</li> </ul> Company Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Edwards has been engineering environments where innovation thrives for more than 100 years. Our legacy is built on a willingness to push the boundaries of science - that's why we're a global leader of vacuum and abatement. Being part of Atlas Copco Group means we have more than 55,000 employees around the world; this is your opportunity to work alongside passion, expertise, and with the latest technology to transform industries such as electronics, medical research, renewable energy and more. Together, we have the power to improve millions of lives and shape countless careers. We are diverse by nature and inclusive by choice. We recognize that bright ideas come from all of us. We embrace our different experiences and perspectives to create an inclusive, safe, and innovative culture where everyone has a sense of belonging and purpose. Contact information Talent Acquisition Team: Dominique Whitefoot Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. Take the next step. Apply for the role today

Quality Claims Engineer - Semi Division

<ul><li>Job Title: Client Services Associate</li><li>Hours: 38hrs - Monday to Friday 09:00-17:30 &amp; Weekends 1 in 3 10:00-19:00</li><li>Location: Eastbourne Salary: 24k- 30k</li><li>Work Type: Permanent</li></ul>HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.Key Responsibilities:<ul><li>Respond efficiently to client inquiries via phone, email, and in-person interactions.</li><li>Maintain and update client records using Microsoft Office and internal databases.</li><li>Provide administrative support to the team, including scheduling, data entry, and reporting.</li><li>Collaborate with other departments to address and resolve client issues promptly and effectively.</li><li>Continuously seek opportunities to enhance the client experience.</li></ul>Requirements:<ul><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>Previous experience in an Customer Services is required.</li><li>Ability to communicate effectively and professionally.</li><li>Excellent organisational and multitasking abilities.</li><li>Detail-oriented with strong problem-solving skills.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li></ul>Benefits:<ul><li>Competitive salary with progression opportunities</li><li>Office based in town centre with easy access to train lines</li><li>Large social committee</li><li>Games room with free snacks and drinks</li><li>Casual dress</li><li>Large friendly team</li><li>Bright and open working spaces</li></ul>if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.

Client Services Associate

My client is currently looking for a full-time Customer Service Coordinator to join the team on a temp to perm basis. Day to day you will handle calls from service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. The Role: <ul> <li>Assist and manage incoming calls, answering any queries in a timely and professional manner</li> <li>Coordinating orders to be delivered, installed and collected by their Driver Technicians</li> <li>Order analysis by checking and identifying any errors made on online orders</li> <li>Invoicing and entering of orders via the online system</li> <li>General administration that supports daily activities and duties </li> </ul> What they are looking for? <ul> <li>Strong experience in a similar busy and fast paced office environment</li> <li>Relevant telephone based customer service experience</li> <li>Good attention to detail and accuracy</li> <li>Previous administration and diary management experience</li> <li>Professional and confident manner on the telephone and through email</li> <li>Competent IT skills with Microsoft Office programmes and ability to learn new systems</li> </ul> <ul> <li>Monday to Friday 08 00 </li> <li>1 in 5 weekends on rota basis, time off in lieu</li> <li>33 days holiday (including bank holidays) plus optional 5 days unpaid (pro rata for part-time staff)</li> <li>Company Pension Scheme</li> <li>Life Assurance</li> <li>A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets</li> </ul> We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

Customer Service Coordinator/Advisor

CUSTOMER CARE TEAM- EASTBOURNE The Customer Care Team provides the highest level of customer support via telephone, email and online. As Customer Care Advisor you will be the first point of contact for customers and will be a member of a fast-paced, multi-skilled customer service team, proactively managing and resolving a wide range of customer requests, making a rapid assessment of the best next steps, and helping customers to get the help and support they need. PRINCIPAL ROLES AND RESPONSIBILITIES <ul> <li>Setting up new customer accounts and making welcome calls.</li> <li>Closing customer accounts when customers move home.</li> <li>Proactively resolving customer billing queries over the phone and via email.</li> <li>Setting up and managing Direct Debits and taking phone payments.</li> <li>Interacting with customers daily, via telephone or email, responding to their questions</li> <li>Successfully managing and resolving customer complaints or concerns, proactively implementing any lessons learnt to improve future service delivery.</li> <li>Paid emergency out of hours cover.</li> </ul> KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED <ul> <li>Minimum of 2 years experience in a fast-paced customer service call centre environment.</li> <li>Customer service orientated with strong customer communication skills, including the ability to handle difficult conversations confidently and with diplomacy. Previous experience in a client liaison or customer service role is essential.</li> <li>Excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships with a wide variety of key stakeholders, including clients, contractors, and customers.</li> <li>Excellent written communication skills.</li> <li>Must be a team player.</li> <li>Strong attention to detail.</li> <li>Self-starter, driven by success and able to work well under pressure.</li> <li>Organised and methodical, with the ability to prioritise and maintain an orderly workflow.</li> <li>Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new software.</li> <li>Reactive and proactive problem-solving skills.</li> <li>Awareness of legislation and requirements surrounding data protection and privacy.</li> </ul> We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.

Customer Care Advisor

Customer Service Co-Ordinator Wanted - Consistent Work &amp; Weekly Pay Location: Hailsham Shifts: 08:00 - 17:00 Plus 1 in 5 weekendsThe Best Connection is a recruitment agency, and this position is being offered on a Temporary-Permanent basis. We are currently looking for a full-time Customer Service Coordinator to join our client in Hailsham. The day to day role will include handling calls from service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our clients community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. You'll be responsible for: <ul><li>Assist and manage incoming calls, answering any queries in a timely and professional manner. </li><li>Coordinating orders to be delivered, installed and collected by our clients Driver Technicians. </li><li>Order analysis by checking and identifying any errors made on online orders. </li><li>Invoicing and entering of orders via an online system. </li><li>General administration that supports daily activities and duties. </li></ul>(Please note: your role may not be limited to these tasks) Requirements: <ul><li>Right to work in the UK. </li><li>Access to a device to complete an online application. </li><li>Reliable and punctual. </li><li>Previous experience in a similar role </li><li>Good attention to detail and teamwork skills </li></ul>Benefits: <ul><li>Competitive hourly rate </li><li>Weekly pay - every Friday </li><li>Temp-to-perm opportunities </li><li>Quick 15-minute registration process </li><li>Access to hundreds of jobs across East Sussex </li><li>Nationwide support from 85+ branches (easy transfer if you relocate) </li></ul>Apply now and one of our friendly team members will be in touch to arrange your application. Want to know more? Check us out on Or visit us in person: 99 South Street, BN21 4LU Please note: All positions are subject to availability. Due to high volumes of applications, please allow up to 10 working days for a response. If you haven't heard from us in that time, unfortunately you've not been successful.

The Best Connection

Customer Service Co-ordinator

<ul><li>Job Title: Senior Account Manager</li><li>Location: Eastbourne</li><li>Salary: 45,000k- 50,000k </li><li>Job type: Permanent</li><li>Working Pattern: Monday - Friday / 9:00am-5:30pm</li></ul>Our client is a leading UK-based online auction company, known for its vibrant, innovative approach and commitment to delivering an outstanding service. They are currently seeking an enthusiastic and experienced Account Manager to join their dynamic team.The ideal candidate will be a confident communicator with a proven track record in account management, capable of handling multiple client relationships with efficiency and excellence. Position Summary: As an Account Manager you will play a key role in building and maintaining strong, long-lasting customer relationships by partnering with clients and understanding their needs. You will oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. Key Responsibilities:<ul><li>Serve as the main point of contact for all client account management matters.</li><li>Build and maintain strong, long-lasting client relationships.</li><li>Develop trusted advisor relationships with key accounts and customer stakeholders</li><li>Ensure timely and successful delivery of solutions according to customer needs and objectives</li><li>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas by demonstration of software services to upsell to clients</li><li>Prepare reports on account status.</li><li>Collaborate with sales team to identify and grow opportunities</li><li>Manage existing contract renewals.</li><li>Assist with challenging client requests or issue escalations as needed</li></ul> Role Requirements: <ul><li>Proven work experience as an Account Manager or similar </li><li>Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation.</li><li>Solid experience with CRM software and MS Office.</li><li>Experience delivering client-focused solutions to customer needs.</li><li>Proven ability to juggle multiple account management projects while maintaining attention to detail.</li><li>Excellent listening, negotiation, and presentation abilities.</li><li>Strong verbal and written communication skills.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Convenient town centre office with excellent access to train links</li><li>Active and inclusive social committee</li><li>On-site games room stocked with complimentary snacks and drinks</li><li>Relaxed, casual dress code</li><li>Supportive and welcoming team environment</li><li>Bright, modern, and open-plan workspaces</li></ul> if you are interested in this exciting opportunity please click 'APPLY NOW' and a consultant will be in contact.

Senior Account Manager

Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?Do you enjoy a customer-facing role with variety and new challenges? Are you passionate about driving and exploring new areas? Can you confidently engage with new people and maintain an upbeat conversation?This is the perfect role for you!<ul><li>Position: Driving Field Agent </li><li>Location: Hastings</li><li>Hourly rate: 12.55</li><li>Duration: Till 17/12/2026</li><li>Hours: 22 -30 pw (Monday - Friday, occasional Saturdays)</li><li>Contract type: Temporary (weekly pay through Randstad) </li><li>Randstad contact: The team on (phone number removed)</li></ul>Requirements:<ul><li>Valid UK Driving License</li><li>Owned Car</li><li>Willing to complete a DBS</li><li>Willing to obtain business car insurance</li><li>Willing to travel up to 40 miles</li></ul>Competencies required:<ul><li>Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys </li><li>Self-disciplined, self-motivated, and happy to work with minimum supervision.</li><li>Be proficient in the use of laptop and smartphone</li><li>Can demonstrate ability to be organised with well-developed planning skills</li><li>Proficient in using laptop and smartphone to receive, view and input information</li></ul>Benefits:<ul><li>0.45p per milage</li><li>1 meal per 5 hours ( 7.50), 2 meals per 10 hours ( 15)</li></ul>If you are interested please email or call (phone number removed)Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Customer Service Field Agent - Driving

Job Title: French-Speaking Customer Service Administrator Location: Hailsham Salary: 26,000 - 27,000 per annum Contract Type: Full-time, Permanent Hours: Monday to Friday, 8:00am-4:00pm Hybrid Working: Office-based with one remote day per week after probation Holidays: 23 days plus public holidays About the Role HRGO Recruitment are looking for a proactive French-speaking Customer Service Administrator to join our busy and friendly team in Hailsham. You'll be the first point of contact for our French and Belgian customers, handling enquiries, processing orders, and ensuring excellent service from start to finish.This is an excellent opportunity for someone who enjoys working in a fast-paced, international environment and takes pride in delivering high-quality service. You will play a key role in supporting our French and Belgian customers by managing orders, handling enquiries, and ensuring a smooth customer experience from start to finish.You will be joining a collaborative, supportive team where initiative and attention to detail are valued, and where your contribution will make a real difference to the business. Key Responsibilities <ul><li>Respond to customer enquiries by phone and email in French and English.</li><li>Process customer orders, returns, and exchanges accurately.</li><li>Maintain customer and order records, and produce regular reports.</li><li>Liaise with warehouse, sales, and logistics teams to ensure smooth delivery.</li><li>Resolve issues efficiently, maintaining a high standard of customer satisfaction.</li></ul> Skills and Experience <ul><li>Minimum of 3 years' customer service or administrative experience.</li><li>Fluent in French (native or near-native) and fluent in English.</li><li>Excellent communication, organisation, and IT skills.</li><li>Positive, professional attitude and calm under pressure.</li></ul> Benefits <ul><li>23 days' holiday plus public holidays.</li><li>Discretionary annual bonus.</li><li>Pension scheme and life insurance (2x annual salary).</li><li>Employee Assistance Programme (including 24/7 wellbeing support).</li><li>Ongoing training and professional development.</li><li>Regular team and company events.</li></ul>If you're a fluent French speaker who enjoys providing great service and wants to join a supportive, professional team, we'd love to hear from you.

10 Customer Service Jobs in East Sussex