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<h2>Job Description</h2>The Post in ContextWe have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.Customer ServiceThe priorities of the CSA’s are:<ol><li>To provide a friendly and efficient service to all customers.</li><li>To pro-actively provide information to promote the Centre to the public at all times.</li><li>To respond positively to customer enquiries.</li></ol>Reception<ol><li>To answer, promptly, incoming telephone calls.</li><li>To welcome and acclimatise visitors to the centre.</li><li>To direct customers to the correct place of activity.</li><li>To control entry and exit systems.</li><li>To use PA systems for information and control.</li><li>To maintain a clean and tidy reception area.</li><li>To be smartly presented in uniform at all times.</li></ol>Administration<ol><li>Responsible for the smooth operation of the booking system embracing system enhancements.</li><li>To control and cash up all monies during the session in accordance with the financial regulations.</li></ol>Promotion of Centre<ol><li>To promote the sale of goods and memberships.</li><li>To enrol and issue cards in relation to memberships and categories available.</li><li>To deal with customer enquiries regarding programme and course details, first aid, lost property etc.</li></ol>&nbsp;Other Duties<ol><li>To carry out other duties as required.</li><li>To adhere to Wave Active Limited’s policies and procedures</li></ol><h2>Personal Specification</h2>Disposition<ul><li>Customer focused</li><li>Driven and Enthusiastic</li><li>Passion for providing exceptional service</li><li>Can do attitude</li><li>Pro-active</li><li>Team Player</li><li>Interpersonal skills</li></ul>Experience<ul><li>Similar work environment</li></ul>Skills<ul><li>Excellent communication skills – face to face, telephone</li><li>Able to remain calm and professional in challenging circumstances</li><li>Knowledge of cash till operations and administration of cash returns</li></ul>Other<ul><li>To be flexible to the changing demands of the business</li><li>Able to react positively to changes in policy and development into new or improved areas of service activity</li><li>To be able to follow Wave Active Limited Policies and Procedures</li></ul>

Wave Active

Customer Service Advisor

A fast-growing business support company is seeking a proactive leader for a full-time position in Bexhill-on-Sea. This role involves exceeding client expectations, managing staffing levels, and ensuring compliance with quality standards. The ideal candidate will have strong people management skills, a flexible approach, and experience in a busy environment. Opportunities for career progression and comprehensive training are provided. Join a supportive team dedicated to delivering high-quality service.

Area Manager: Lead Teams & Elevate Client Service

Role Overview An exciting opportunity has arisen for a Quality Claims Engineer - Semi Division to join the Edwards team based at Product Company Eastbourne. As a Quality Claims Engineer - Semi Division, your mission is to provide the customer support interface for Vacuum Technique Semiconductor Divisions for all technical support activities within Eastbourne PC, ensuring adherence to established KPIs and service level agreements. You will report to PC Eastbourne's Quality Lead. Responsibilities In this role, you will: <ul> <li>Work with the Technical Support Manager and the technical support team to deliver a first-class customer experience with respect to post-sale quality investigations and non-conformance handling.</li> <li>Chair regular meetings with Business Line Managers and Customer Care Centres to provide regular updates on ongoing investigations.</li> <li>Ensure alignment to and maintain the Eastbourne PC customer support process and look for continuous improvements in efficiency and effectiveness.</li> <li>Ensure that the tools are in place to provide clear performance metrics for customer support and to ensure adherence to all customer level agreements.</li> <li>Work with Business Line Managers and Customer Care Centres to provide high integrity data from the field to support investigations, continually looking for ways to improve the quality of data coming into the technical team.</li> <li>Champion the voice of the customer on behalf of the Semiconductor Divisions and ensure alignment between global Customer Centres and internal functions with Eastbourne PC.</li> <li>Ensure the appropriate level of process governance is followed when providing containment and corrective actions.</li> </ul> Qualifications To succeed, you will need <ul> <li>Bachelor's or Master's degree (or equivalent experience) in a Scientific or Engineering discipline.</li> <li>Experience developing customer support processes and able to make recommendations for improvement.</li> <li>Must be a good communicator and have excellent fluency in spoken and written English. Ability to make decisions based on a knowledge of the business and an understanding of the business impact. Must be able to demonstrate strong influencing skills.</li> <li>Significant experience working in a global engineering environment and working with international teams to deliver containment and corrective product solutions. Experience working in a multi-disciplinary design environment.</li> <li>Significant experience working in a regulated, compliance-driven industry. Strong understanding on product safety and compliance as well as quality methods.</li> <li>Experience in a project management and/or a quality management role would be useful.</li> </ul> Benefits In return, we offer <ul> <li>Culture of trust and accountability</li> <li>Lifelong learning and career growth</li> <li>Innovation powered by people</li> <li>Comprehensive compensation and benefits</li> <li>Health and well-being</li> </ul> Job location On-Site This role requires you to work on-site at our office in Eastbourne, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Further information <ul> <li>The Eastbourne Product Company potentially serves all six Vacuum Technique divisions although this role focusses primarily on those connected with the Semiconductor Divisions.</li> <li>The job is involved in all stages of post-sales customer support and starts from product launch until product end-of-life.</li> <li>The role requires close interaction with local quality and technical support managers as well as divisional quality VPs and product managers.</li> <li>There will be some need to travel to global locations, e.g. to other Vacuum Technique sites and occasionally end-customers.</li> </ul> Company Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Edwards has been engineering environments where innovation thrives for more than 100 years. Our legacy is built on a willingness to push the boundaries of science - that's why we're a global leader of vacuum and abatement. Being part of Atlas Copco Group means we have more than 55,000 employees around the world; this is your opportunity to work alongside passion, expertise, and with the latest technology to transform industries such as electronics, medical research, renewable energy and more. Together, we have the power to improve millions of lives and shape countless careers. We are diverse by nature and inclusive by choice. We recognize that bright ideas come from all of us. We embrace our different experiences and perspectives to create an inclusive, safe, and innovative culture where everyone has a sense of belonging and purpose. Contact information Talent Acquisition Team: Dominique Whitefoot Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. Take the next step. Apply for the role today

Quality Claims Engineer - Semi Division

DescriptionTelemarketing Executive Brighton City Centre Full Time- Office Based Purpose of the Role: The Telemarketing Executive is key in driving directly generated income for the business, and as such is a critical role in the overall sales process.You will target key businesses within our customer demographic, engaging with high level decision makers to gain their interest in our product offerings.Working clo  JBLK1\_UKTJAd ID:

B2B Telemarketing Executive to Drive Revenue (Office-Based)

# Customer Experience Manager  Brighton, East Sussex  DescriptionRole: Customer Experience Manager Location: Brighton (Hybrid - 3 days in office) Hours: Full time - 36.25 hours per week (office-based - some flexibility for the right person) Pay: £31,000 - £34,000 per annum An excellent opportunity has arisen for a Customer Experience Manager to join one of our longstanding clients, an exciting organisation based in Brighton. Benefits Hybrid working after induction Additional day off for your birthday Holiday entitlement increasing up to 25 days with service Two learning and development days per year Opportunities to travel and experience company trips Supportive and people-first culture The Requirements Proven background in customer service management, compliance, or quality assurance Strong communication and conflict resolution skills, with experience handling sensitive issues Ability to analyse data, identify trends, and present actionable recommendations Knowledge of regulatory frameworks (ABTA, Package Travel Regulations, GDPR) Experience in designing and delivering training Strong organisational and project management skills (Desirable) Experience within the travel or education sector (Desirable) Experience as a Data Protection Officer or in a similar compliance role (Desirable) Familiarity with safeguarding and inclusion standards (Desirable) Awareness of AI and its application in customer experience The Role Act as the central point for all customer feedback and complaints Gather, assess, and report feedback to identify root causes and recommend improvements Lead customer service meetings and drive continuous improvement initiatives Support internal teams with customer engagement and issue resolution Ensure compliance with relevant regulatory and insurance requirements Serve as Data Protection Officer, managing breaches, compliance logs, and training Oversee terms and conditions updates and internal communication Design and deliver customer service training and service excellence programmes Collaborate on cross-departmental projects to enhance customer insight Support insurance renewals, claims, and H&amp;S initiatives Promote safeguarding and inclusion across the business Provide strategic guidance on responsible AI adoption to improve productivity and customer experience If you're keen to join a collaborative and forward-thinking organisation that truly values its people and customer experience, then please apply to this Customer Experience Manager role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pmAd ID:

Customer Experience Manager Brighton, East Sussex Clearline Recruitment Ltd £31,000 - 34,000 - Annum

A leading facility services provider is seeking a Security Officer for Churchill Square Shopping Centre in Brighton. This full-time position requires SIA licensing and offers benefits like 24/7 GP support and access to an employee perks app. Responsibilities include patrolling areas and ensuring safety for visitors. The competitive pay rate is £13.88 per hour, with a focus on maintaining professionalism and customer service.

Security Officer - Centre Safety & Customer Care

Are you looking to develop your leadership and management skills within international business? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, EF Education First invites you to join us as Student Services Manager and be part of our mission to open the world through education. EF Education First's mission is opening the world through education A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role &amp; Responsibilities EF is searching for empathetic, energetic and organized individuals to join our summer 2025 team as a Student Services Manager. Based at our Brighton Junior summer school, this is the perfect opportunity to develop your leadership and customer service skills whilst gaining experience within an international organization. As a Student Services Manager, you will lead the student services department, focusing on delivering exceptional customer service and enhancing student satisfaction throughout their time with EF. Student services has a link to all departments and as it is the core of the production of the EF school, as such, no day will be the same. This means you will be involved in a number of different areas including preparing and running arrivals, relaying activity information and delivering briefings to new staff. You will also be involved in the running of activities and events, as well as dealing with student discipline and welfare issues should they arise. The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks. Requirements <ul> <li>Must be a team player that can lead from the front, be outgoing and have great attention to detail</li> <li>Previous experience in a customer service environment, ideally working with young people</li> <li>You should be passionate about customer satisfaction and providing quality service</li> <li>Ability to work under pressure and in a high paced environment</li> <li>Legally able to work in the UK at commencement of employment</li> <li>In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply!</li> </ul> Why you will love working with EF <ul> <li>Work in a truly international environment</li> <li>Ambition is nurtured and fast-tracked career enhancement opportunities are provided</li> <li>Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition</li> </ul> EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. Want to learn more about life at EF? Follow us on social.

Summer Student Services Manager

Job Title: Customer Success Location: Brighton (Office-based) Hours: Monday-Friday, 9:00am-5:30pm Salary: 30,000- 45,000 DOE + Quarterly Profit Share (after six months)On behalf of my client, we are seeking a proactive and personable Community Engagement Consultant to join a fast-paced, office-based helpdesk team. This role is central to supporting a major long-standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism. Key Responsibilities <ul><li>Manage incoming enquiries via phone and email through a live helpdesk.</li><li>Carry out resident feedback surveys by telephone.</li><li>Provide clear, timely, and accurate information to residents and stakeholders.</li><li>Track, monitor, and support the resolution of all issues in collaboration with the wider team.</li><li>Assist with community engagement activities to ensure residents feel informed and supported.</li><li>Handle a wide range of real-time queries with confidence.</li><li>Manage and log complaints effectively.</li></ul> About You <ul><li>Must have experience with noise-related enquiries.</li><li>Must have complaints handling experience.</li><li>Exceptional verbal and written communication skills.</li><li>Highly organised with strong attention to detail.</li><li>An understanding of operational environments (e.g., large infrastructure settings) is advantageous.</li><li>Able to remain calm under pressure and manage competing priorities.</li><li>Background in property, housing, customer service, or community engagement is beneficial.</li><li>Experience using Salesforce CRM is a plus.</li><li>Previous supervisory or management experience is preferred.</li></ul>If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team.If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed).Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Success Manager

<ul><li>Job Title: Client Services Associate</li><li>Hours: 38hrs - Monday to Friday 09:00-17:30 &amp; Weekends 1 in 3 10:00-19:00</li><li>Location: Eastbourne Salary: 24k- 30k</li><li>Work Type: Permanent</li></ul>HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.Key Responsibilities:<ul><li>Respond efficiently to client inquiries via phone, email, and in-person interactions.</li><li>Maintain and update client records using Microsoft Office and internal databases.</li><li>Provide administrative support to the team, including scheduling, data entry, and reporting.</li><li>Collaborate with other departments to address and resolve client issues promptly and effectively.</li><li>Continuously seek opportunities to enhance the client experience.</li></ul>Requirements:<ul><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>Previous experience in an Customer Services is required.</li><li>Ability to communicate effectively and professionally.</li><li>Excellent organisational and multitasking abilities.</li><li>Detail-oriented with strong problem-solving skills.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li></ul>Benefits:<ul><li>Competitive salary with progression opportunities</li><li>Office based in town centre with easy access to train lines</li><li>Large social committee</li><li>Games room with free snacks and drinks</li><li>Casual dress</li><li>Large friendly team</li><li>Bright and open working spaces</li></ul>if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.

Client Services Associate

Customer Service AdvisorBurgess Hill, Temporary (at least 5 weeks), 12.21 p/h (+ 1ph attendance bonus), Monday to Friday 9am - 6pm, pension, holidayThe Role Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Temporary Customer Service Advisors to join their dynamic team.Initially this is for a 5-week assignment, but there is potential it could extend beyond this date. Please only apply if you can start immediately and are available to work full-time until at least the end of December. Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this.<ul><li>Making outbound calls to customers to arrange delivery of prescription medications</li><li>Updating a centralised database with information gained within the calls.</li></ul>Requirements We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude.This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative.Company Information Our client is a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3-minute walk from the mainline train station.Package 12.21 p/h (+ 1ph attendance bonus) (permanent salary would be 25,396.80 + attendance bonus of up to 2080 per year)Monday to Friday 9am - 6pmWeekly payHoliday payPensionTravail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

21 Customer Service Jobs in Eastbourne, UK