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<h2>Job Details</h2>Location: Hybrid – 3 days a week at VHQ, Crawley Hours: 37.5 per week, Monday to Friday Contract Type: Permanent Salary: Competitive Closing Date: 24th October 2025At Virgin Atlantic, we're more than just an airline—we're a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way.<h2>In a nutshell</h2>Every interaction with our guests is a moment that matters—and we’re on a mission to make each one extraordinary. As Senior Manager, Customer Measurement &amp; Analytics, you’ll lead our strategy for transforming data into insights that drive meaningful, real-time improvements across every step of the customer experience.You’ll lead the design and execution of a measurement framework that spans both digital and physical journeys, bringing together analytics, Voice of the Customer (VoC), and experimentation to inform decisions and inspire action. Your role is vital in embedding a culture of insight-driven change—making sure we don’t just listen to our customers, but act swiftly and visibly on their feedback.<h2>Key Responsibilities</h2><ul><li>Develop a unified measurement framework across digital and offline touchpoints—ensuring metrics are consistent, reliable, and actionable across the organisation. Own and optimise the business use of Adobe CJA, Adobe Target, and Medallia—driving adoption, enabling self-serve insights, and empowering teams to act on customer feedback and experimentation results. Lead Virgin Atlantic’s experimentation strategy—governing digital testing frameworks, tooling, and best practices that support high-quality A/B and multivariate testing at scale. Champion real-time VoC programmes that gather and combine customer feedback with behavioural analytics to generate clear, impactful insights. Work cross-functionally to ensure these insights inform strategy, prioritisation, and reduce service failtures Close the loop with customers—collaborate with frontline and customer care teams to respond meaningfully to feedback, track resolution effectiveness, and continuously improve satisfaction and trust. Act as our subject matter expert on journey analytics, VoC, and digital experimentation—maintaining cutting-edge tools and practices while staying on top of emerging trends and capabilities. Build and lead a high-performing team of analytics professionals—fostering a culture of curiosity, collaboration, and learning, while delivering measurable impact across the business.</li></ul><h2>About You</h2><ul><li>Considerable experience in customer insight, digital analytics, or customer experience—preferably in a fast-paced, customer-first environment. Deep expertise in digital analytics tools, with a strong preference for Adobe Experience Cloud (CJA, Target). Solid experience with Voice of the Customer methodologies and platforms (e.g. Medallia), and embedding them into broad customer journey strategies. Proven ability to translate complex data into actionable insights that influence customer satisfaction and loyalty. Excellent stakeholder management skills and the ability to drive collaboration across multiple teams and levels. Experience working within agile or cross-functional product environments is a plus.</li></ul><h2>Be yourself - our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a> &nbsp;

Senior Manager - Customer Measurement & Analytics: Virgin

Service Advisor benefits package for Crawley Jaguar Land RoverJob Benefits · 25 days annual leave + Bank Holidays. · Company pension scheme · Employee referral programme · Working Pattern and applicable rotas · Annual bonus potential · Manufacturer training · Harwoods AcademyJOB PURPOSEThe role of the Service Advisor is to:<ul><li>Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.</li></ul><ul><li>Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.</li></ul><ul><li>Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.</li></ul><ul><li>Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.</li></ul>Department/Business/Location: ServiceReports to: Service ManagerKEY RESPONSIBILITIES<ul><li>Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.</li></ul><ul><li>Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.</li></ul><ul><li>Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.</li></ul><ul><li>Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.</li></ul><ul><li>Confidently establish an understanding agreement with the customer of the work to be carried out.</li></ul><ul><li>Accurately maintain the service department loading system in line with workshop capacity.</li></ul><ul><li>Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.&nbsp;</li></ul><ul><li>Understand and adhere to manufacturer service requirements.</li></ul><ul><li>Maintain safe working practices and abide high standards of the business.</li></ul><ul><li>Take on additional responsibilities as required by the business.</li></ul>Skills &amp; RequirementsEssential<ul><li>Full UK driving licence.</li><li>Organised.</li><li>Smart appearance.</li><li>Confident.</li><li>Ability to excel in a team-based environment and achieve common goals.</li></ul>ExperienceDesirable<ul><li>Relevant experience in a customer facing role delivering excellent service.</li></ul> &nbsp;The Harwoods WayHarwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:We Treasure our people and our customersWe challenge ourselves to grow &amp; improveWe grab responsibilityWe run in the same direction as one teamWe inject energy and fun into our workWe are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW &amp; Mini (Service), MANWe operate across 5 counties in the South East of England, namely:Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognitionAfter continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.We demand the best for our colleagues and our customers and look forward to your application at <a href="mailto:recruitment@harwoods.co.uk" target="_blank">recruitment@harwoods.co.uk</a>Skills for the jobLiteracy Numeracy Techincal

Manor Royal Business District

Service Advisor: Harwoods

Vacancy NameCustomer Service Executive - TransfersVacancy NoVN1858Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive – Transfers About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Service teams are the heart of People’s Partnership, ensuring our customers receive excellent service and technical support. You will deliver an excellent customer experience by providing tailored responses by understanding our customer’s needs, throughout the life of their relationship with us. You’ll support your team and work with colleagues across Customer Service Delivery to ensure we meet our customers’ needs whilst adhering to compliance and service standards. • Being multi-skilled by managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication which maybe: in or outbound calls, emails or letters. • Respond to customer enquiries and requests using active listening skills and attention to detail when communicating via all channels of communication. To understand and support customers so that their needs are met - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Protect our Business, Customers and Colleagues by putting into practice training and acting in line with legislative and regulatory requirements, including Automatic Enrolment, The Pension Regulator (TPR), Financial Conduct Authority (FCA), Department for Work and Pension (DWP), His Majesty’s Revenue and Customs (HMRC), Data Protection Act (DPA) and any other relevant rules. What we’re looking for: • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Customer Service Executive - Transfers: People's Partnership

Location: Hybrid – 3 days a week at VHQ, Crawley Hours: 37.5 per week, Monday to Friday Contract Type: Permanent Salary: Competitive Closing Date: 3rd October 2025<h2>In a nutshell</h2>At Virgin Atlantic, we're more than just an airline—we're a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way.As CRM Manager, you’ll define and deliver Virgin Atlantic’s CRM strategy, working closely with the Senior Manager, CRM Delivery. Leading a team of three CRM Leads—focused on Trade, Pre-Flight, and Flying Club (Loyalty)—you’ll oversee the execution of customer journeys across our owned channels (SMS, WhatsApp, email, and app).Your mission? To drive over incremental flown revenue, strengthen customer retention, and contribute directly to our NPS growth. You’ll champion CRM as a driver of business change, aligning with our goals of sustainable profitability and becoming the world’s most loved travel company.<h2>Day to day</h2><ul><li>Build and deliver a CRM strategy &amp; trading plan that enhances the pre-flight experience and drives Flying Club growth.</li><li>Lead and inspire a team of three CRM Leads, enabling them to deliver bold, insight-driven activations.</li><li>Partner with stakeholders across Virgin Atlantic to gain buy-in and deliver CRM initiatives aligned to business goals.</li><li>Champion automation and AI-driven ways of working—unlocking efficiency, scalability, and speed to market.</li><li>Develop CRM’s role in Flight+, Ancillaries, Upsell, Cross-Sell, and Online Retail to maximise revenue and margin.</li><li>Deliver personalisation at scale—enabling 1:1 lifecycle interactions across all CRM channels.</li><li>Activate segmentation strategies, embedding their value across the organisation.</li><li>Collaborate with Omnichannel Analytics, Data &amp; Delivery teams to ensure best-in-class execution and actionable insights.</li><li>Own Pre-Flight VoC performance, driving continuous improvements that contribute to overall NPS targets.</li><li>Enhance multi-touchpoint pre-flight journeys—delivering greater personalisation by cabin, destination, and segment.</li></ul><h2>About You</h2><ul><li>Degree-level qualification (or equivalent experience) with a proven track record of delivering commercial results through CRM.</li><li>Experience in a fast-paced, high-performing environment.</li><li>Strong data and insight-led mindset, with demonstrable CRM activation case studies.</li><li>Skilled in managing diverse stakeholders across business and technical domains.</li><li>Confident communicator with strong influencing, storytelling, and presentation skills.</li><li>Adept at resolving conflicts and aligning cross-functional teams.</li></ul><h2>Be Yourself – We Celebrate Difference</h2>At Virgin Atlantic, diversity and inclusion are at the heart of everything we do. We’re proud to be an equal opportunity employer and welcome applications from all backgrounds. If you require any adjustments during the recruitment process, reach out to us at <a href="mailto:Recruitment@fly.virgin.com" target="_blank">Recruitment@fly.virgin.com</a>—we’re here to support you.<h2>Our recipe for leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a> &nbsp;<a href="https://iagime.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/jobs/preview/56/apply/email" target="_blank">Apply now</a>

4 Customer Service Full time Jobs