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Description Team Leader – Transfers About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. We’re looking for a dedicated Team Leader to oversee a high-performing customer service and technical support team at People’s Partnership. In this role, you’ll ensure the delivery of exceptional, tailored service throughout the customer lifecycle, fostering trust and satisfaction among customers, advisors, and third parties. You’ll be responsible for monitoring staff competence, supporting professional development, and driving team progression. As a key contributor to departmental goals, you’ll champion our Treating Customers Fairly (TCF) principles in everything you do. Key Responsibilities: Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels. Ensure resources are directed in an appropriate way to maximise productivity to achieve agreed service levels. Be responsible for recruiting new team members and taking part in the interview process. Lead and manage staff in line with company policies and procedures, including training (regulatory and company) &amp; development, 1 to 1’s, performance appraisals and disciplinary &amp; grievance issues. Take ownership of the management of relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to ensure all service/ technical enquiries/issues are resolved to the customers satisfaction by whatever means appropriate – phone, webinars, face-to-face, pension seminars etc. Responsible for the recording and analysis of team productivity and quality statistics. Use management information to measure workflow and staff performance. Identify training needs and arrange/provide coaching and technical support to team members. Encourage self-development of team members and provide feedback as appropriate. Proactively develop individuals to maximise their ability. Contribute to updating operating procedures for all administration activities and ensure all staff are trained/aware prior to implementation. What we’re looking for: Qualifications – Achieved or working towards the following: Certificate in Financial Administration (CF1) Certificate in Financial Administration (FA2) Must be obtained in line with the Overseer T&amp;C requirements Experience working in an operational pensions’ environment or financial services environment. People Management Good working knowledge of Microsoft Office Knowledge of pension legislation (particularly auto enrolment) Excellence in Customer Services Desirable Qualifications: PMI Certificate in Auto Enrolment Other relevant financial services qualifications Experience of employer/employee pension communications What you can expect from us: Generous pension contributions with an employer contribution of up to 14% Real living wage Income protection, critical illness cover &amp; death in service insurance Employee healthcare Parental and adoption leave Learning &amp; development opportunities and study support Travel season ticket loans Subsidised restaurant in our Crawley office Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Manor Royal Business District

Customer Services Executive- Peoples Partnership

People's Partnership - HQ Description Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. Key Responsibilities: •Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. •Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. •Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. •Build and maintain relationships with both internal and external customers and third parties •Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers What is required? •Good knowledge of Workplace Pensions, The People’s Pension, Master trusts and the regulatory requirements of Automatic Enrolment •Experience of pensions communications and DC pensions •A good working knowledge of office systems •Passed internal Auto Enrolment exam Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling caree

Customer Service Administrator - Peoples Partnership

Vacancy Name:&nbsp;Complaints Handler Primary Work Location People's Partnership - HQ Description About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: You will handle and manage a portfolio of complaints adhering to company and industry standards. Investigating each complaint to understand the root cause of the complaint, arriving at a fair and reasonable outcome which is communicated to the customer over the telephone and/or e-mail. What we’re looking for: • Be able to make sound, fair and compliant judgments to ensure the desired outcome for both the Company and customer. • Be confident and experienced in dealing with challenging customer interactions and be able to handle conflict constructively. • Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles. • Be able to negotiate successfully with customers and resolve matters to their satisfaction. • Be able to handle a varying and demanding workload that, often, requires bespoke solutions. What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14% ? Real living wage ? 25 days starting annual leave allowance (rising with service) plus your birthday off ? Onsite Parking (in Crawley offices) ? Income protection, critical illness cover &amp; death in service insurance ? Work from abroad policy for all levels ? Employee healthcare ? Parental and adoption leave ? Learning &amp; development opportunities, paid for professional qualifications and study support ? Travel season ticket loans ? Subsidised restaurant in our Crawley office ? Volunteering days and charity payroll giving ? Onsite gym ? Ride-to-Work scheme ? Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Complaints Handler:  People's Partnership

Vacancy Name: member services executive for Claims Employment Type:&nbsp;Full-Time About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. Working in the Claims Team, you will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14% ? Real living wage ? Income protection, critical illness cover &amp; death in service insurance ? Employee healthcare ? Parental and adoption leave ? Learning &amp; development opportunities and study support ? Travel season ticket loans ? Subsidised restaurant in our Crawley office ? Volunteering days and charity payroll giving ? Onsite gym ? Ride-to-Work scheme ? Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career. &nbsp; &nbsp;

member services executive for Claims - Peoples Partnership

Job details Salary £20,000 basic plus uncapped OTE and company car Contractual Hours 45 Basis Full time Region South East Job category/type Sales Date posted 02/06/2025 Job reference REQ12436&nbsp; Role: Sales Executive Location: Hyundai Gatwick Hours: Full-time, Monday to Saturdays with Sundays on a rota basis Salary: £20,000 basic plus uncapped OTE and company car Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme Bonus scheme: based on sales of new and used vehicles Who we are Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24) We operate 130+ car, van, truck and bike franchise stores across the UK Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company. The role A fantastic opportunity for an experienced salesperson to join one of our popular franchises where you can assist in providing a high-quality service for our customers, representing both Marshall Motor Group and one of our leading brands in this sales role. You will ultimately be responsible for the end-to-end customer experience, converting interactions into vehicle, finance, and insurance sales. We will provide you with sales process, FCA and compliance training through our Sales Orientation course and specific manufacturer training, so your knowledge is always up to date to best support your customers. Who you are <ul> <li>&nbsp;An experienced salesperson with a desire to continue, or start, their career in the motor industry</li> <li>Have a passionate and proactive attitude to support customers and provide the right options for them through their purchasing journey</li> <li>You will build rapport with customers easily and enjoy working in a target driven environment focused on good customer outcomes</li> <li>Have a keen interest in the motor industry and a desire for a successful sales career</li> </ul> What you’ll do <ul> <li>Ensure customers receive good outcomes from every interaction they have with you</li> <li>Respond to queries from new and existing customers relating to new and used vehicle sales</li> <li>Guide customers through their purchase, providing outstanding customer service as the face of both Marshall and the vehicle brand</li> <li>Achieve individual sales targets by fully exploring and satisfying customer needs for finance and insurance products and optional extras</li> <li>Assist in ensuring a steady flow of enquiries from multiple channels through prospecting and marketing</li> <li>Maintain a specialist knowledge of manufacturer vehicles and options, participating in regular knowledge updates</li> <li>Manage the vehicle handover process, ensuring compliance with the process</li> <li>Adhere to Marshall and industry regulations relating to the sale of vehicles, finance and insurance</li> </ul> If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

5 Customer Service Full time Jobs