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Salary: Competitive Hours: 37.5 per week, Monday to Friday Location: Flexible working, with up to 3 days per week at our VHQ in Crawley Contract: Permanent Closing Date: 23rd January 2026&nbsp;<h2>In a nutshell</h2>&nbsp;At Virgin Atlantic, we believe everyone has the potential to take on the world. Our ambition is to be the most loved travel company, and as we enter an exciting new phase of growth, we’re challenging conventions with bold thinking, innovation and purpose. If you’re ready to shape the future of digital travel experiences, maximising the benefit of GenAI we’d love to hear from you.This is a senior leadership role responsible for transforming the performance and experience of Virgin Atlantic’s digital web ecosystem — from inspiration through to booking — across all digital channels.You will define and lead the end-to-end web strategy, ensuring our website delivers seamless, inspiring and commercially successful journeys that reflect our premium brand. You will be responsible for ensuring we innovate at pace maximising the benefit of GenAI capabilities. With a deep understanding of customer needs and commercial performance, you will create a high-impact roadmap that brings together flights, holidays, loyalty and content into one cohesive experience.You will be accountable for delivering measurable improvements in customer satisfaction, conversion and business value. Leading a multidisciplinary team of internal and external experts across product, design, engineering, marketing and analytics, you will ensure the platform consistently exceeds customer expectations. You will continuously evaluate and apply the latest GenAI developments, ensuring we stay at the forefront of innovation.This role has direct leadership responsibility for Digital Product Managers / Owners and the Design team. You will set the vision for product and design excellence, accessibility, usability and consistency across platforms, embedding design throughout the product development lifecycle to drive tangible business outcomes.As a senior digital leader, you will represent Digital Product at senior forums, influencing decision-making at SLT and Executive level, while building a high-performing, inclusive and future-focused team.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Own the product vision and strategic roadmap for the web experience, from inspiration to booking</li><li>Define clear KPIs for conversion, engagement and end-to-end journey performance</li><li>Develop compelling, data-driven business cases to support investment decisions</li><li>Embed GenAI tools and capabilities into product and design ways of working to accelerate discovery, experimentation and delivery</li><li>Align experience outcomes with commercial performance and brand standards</li><li>Champion digital-first thinking across the organisation</li><li>Use analytics, experimentation and A/B testing to optimise journeys and drive continuous improvement</li><li>Maintain clear visibility of performance and roadmap progress at SLT level</li><li>Translate strategy into clear, prioritised roadmaps, OKRs and quarterly plans</li><li>Lead prioritisation and planning across squads, ensuring high-impact delivery</li><li>Ensure effective use of agile ways of working</li><li>Build strong partnerships with engineering, marketing, commercial, loyalty, data and content teams</li><li>Set and evolve the design vision across all digital platforms</li><li>Lead and grow the Design team, embedding design systems, accessibility and usability standards</li><li>Govern UX, UI and visual consistency across squads</li><li>Champion a culture of design excellence and user-centred thinking</li><li>Lead, coach and inspire multidisciplinary teams across product and design</li><li>Set clear goals and stretch ambitions for product excellence</li><li>Foster a culture of high performance, collaboration and continuous learning</li><li>Represent Digital Product in strategic, investment and governance forums</li><li>Stay ahead of digital, UX and technology trends, bringing innovation through personalisation, GenAI and platform evolution</li><li>Represent Virgin Atlantic externally within digital and product leadership communities</li><li>Model leadership behaviours aligned to Virgin Atlantic’s values</li></ul>&nbsp;<h2>About you</h2>&nbsp;<ul><li>Significant experience owning digital product strategy, delivery and optimisation</li><li>Proven track record delivering high-performing web platforms and ecommerce journeys</li><li>Strong background in UX, UI and product design leadership</li><li>Deep experience using customer data, analytics and experimentation to drive outcomes</li><li>Commercially astute, with experience managing digital investment and budgets</li><li>Proven ability to lead cross-functional teams in agile environments</li><li>Confident, inspiring leader with strong stakeholder management skills</li><li>Excellent communication and influencing skills at Executive and Board level</li><li>Experience in ecommerce, travel or customer-centric digital platforms</li></ul>&nbsp;<h2>Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life — and so do our colleagues. We’re proud to be an equal opportunities employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world, regardless of age, gender, gender identity or expression, ethnicity, sexual orientation, disability, religion or belief.We’re committed to creating an inclusive environment where everyone feels they belong and can thrive.If you need any adjustments or support at any stage of the recruitment process, please let us know. You can contact our team at <a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>, confident that your individual needs will be fully supported.

Manor Royal Business District

Senior Digital Product Manager: Virgin Atlantic

Location: Hybrid - 3 days at VHQ, CrawleyHours: Full Time, 37.5 hours per week. Monday to FridayContract Type: PermanentSalary: CompetitiveClosing Date: 19th January 2026At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.&nbsp;<h2>In a nutshell</h2>&nbsp;We're looking for a Digital Product Designer to join our in-house Digital Design team.The Digital Product Designers play a vital role in the design, development and performance of the Virgin Atlantic portfolio of digital products. As part of a multi-disciplined design team, they contribute at each stage of the digital design process: concepting, researching, prototyping, testing and finally delivering high-fidelity visual designs whilst working collaboratively with our in-house Digital Development &amp; Delivery team on their implementation.Digital Product Designers are champions of both the brand and the user, working to an overall annual product vision – including contributing to the business’s long-term vision for the digital experience – and quarterly planning cycles of agile delivery.The Digital Product Designers will work collaboratively with both product and creative designers in the broader Creative team, to jointly share learning, push standards and seek innovation, ensuing the brand identity is flawlessly implemented, and user experiences are seamless from touchpoint to touchpoint.&nbsp;<h2>Day to day</h2>&nbsp;Some of your key responsibilities as our Digital Product Designer will be:Design and deliver product roadmap<ul><li>Deliver the Virgin Atlantic digital roadmap through design strategy and execution, working to shared goals within a matrixed approach in collaboration with Digital Development &amp; Delivery</li></ul>Concept new products and solutions<ul><li>Help the business solve new problems, following best practice in design thinking to create innovative solutions to user needs</li></ul>Brand-building through design<ul><li>Work with the Creative Team as a whole to play an influential role in brand identity, visual design and implementation of the brand narrative</li></ul>Lead on user and brand experience<ul><li>Deliver a step change in the user experience of Virgin Atlantic digital products, championing the user and the brand within scrum teams and with wider business stakeholders – for instance in sprint reviews.</li><li>Design interactions that put usability first, to create frictionless, pleasurable and unique experiences</li><li>Accessible design by default, abiding to WCAG2.2AA</li></ul>Develop and embed new processes<ul><li>Support the wider design team in developing better processes and establishing digital design practice across Virgin Atlantic. Work with Product Owners to ensure that products are conceived and designed in the right way</li></ul>&nbsp;<h2>About You</h2>&nbsp;We’d love for our successful Digital Product Designer to demonstrate the following:<ul><li>Solid experience in digital product design, with a strong portfolio showcasing UX/UI work.</li><li>Proficiency in design tools – primarily Figma.</li><li>Strong understanding of mobile and responsive design principles.</li><li>Experience conducting user research and usability testing to inform design decisions.</li><li>Familiarity with design systems and their application across digital touchpoints.</li><li>Ability to collaborate effectively with cross-functional teams.</li><li>Strong problem-solving skills with a user-centred design approach.</li><li>Hands-on with AI tools and curious about where AI can take us</li></ul>If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!&nbsp;<h2>Be yourself – Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.&nbsp;<h2>Our recipe for Leadership</h2>&nbsp;At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Digital Product Designer: Virgin Atlantic

Summary:Are you a curious and experienced Electrical Engineer looking for a role with real purpose? Do you want to apply your skills to exciting, complex projects that deliver clean, safe drinking water to communities across the South East? You'll be part of a friendly, collaborative team where your expertise is valued and you get to see the tangible impact of your work every day. You'll be involved in all stages of our capital engineering projects, from initial idea through to commissioning, playing a vital role in providing an essential service. Although this role offers flexible/hybrid working (office/home), you will be expected to travel to any location or site within South East Water’s supply areas, as required, as part of the project(s) you are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings, defect reviews etc.Main responsibilities<ul><li>Development of technical solutions and coordinating work with multi-disciplinary teams {Process, Civil and Mechanical)</li><li>Production of technical reports and the ability to work independently and as a team member to carry out checking, reviews and approval of complex electrical detailed designs, to include calculations, specifications, reports and drawings.</li><li>Analysis of options and selection of technical solutions as appropriate.</li><li>Ensuring contractors designs comply with the latest company specifications and other relevant industry specifications (Wimes, IET wiring regulations etc.) and legislations.</li><li>Development of outline scheme designs</li><li>Assistance in preparation of scheme programmes, estimates and tender documentation</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>HNC or a Degree in Engineering or equivalent training in the relevant area.</li><li>Working towards becoming an Incorporated or Chartered Engineer with the IET.</li><li>Extensive experience in water utilities would be advantageous.</li><li>Ability to work closely with others.</li><li>Technically competent knowing when to refer to others when required.</li><li>Good technical report writing and editorial skills, and good oral communication.</li><li>Detailed knowledge of PLC systems, HMI’s, Variable Speed Drives, Harmonic filtration, data networks, telemetry systems and Standby Generator systems.</li><li>Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be beneficial.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£42,000 - £52,000 DoE

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