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About Motorway Motorway is the UK's fastest-growing used car marketplace - our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars. Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market. About the team Hey, I'm James Tiltman, and I lead the Customer Escalations team here at Motorway. We're the team that tackles the trickiest customer journeys, keeps sales on track, and makes sure customers still love Motorway. We're key to spotting areas where we can improve, and we work closely with other teams to make the customer experience even better. If you're passionate about solving problems and making a real difference for our customers, you'll fit right in. About the role We're looking for a brilliant Customer Escalations Specialist to join our growing team. You'll be right there on the front line, resolving complex customer issues, giving amazing support, and helping us improve what we do. Here's what you'll be doing: <ul> <li>Dealing with complex escalations and working with stakeholders to find customer-focused solutions.</li> <li>Handling formal complaints and NPS responses.</li> <li>Responding to reviews on platforms like Trustpilot, Google Reviews, and the app store.</li> <li>Resolving business-critical issues, including those escalated to the C-suite.</li> <li>Using compensation to help with service recovery.</li> <li>Managing GDPR requests and keeping an eye on compliance across operational teams.</li> <li>Collecting and sharing voice of the customer data to help improve operations and processes across Motorway.</li> <li>Helping different departments spot and prevent fraud, security breaches, and legal claims.</li> </ul> About you <ul> <li>You've got experience in a customer-facing role, including handling tough conversations.</li> <li>You're investigative, detail-oriented, and analytical.</li> <li>You're passionate about customer care and turning bad experiences into good ones.</li> <li>You're great at risk assessment, prioritisation, and managing your workload.</li> <li>You're adaptable and happy to contribute to a fast-paced environment.</li> <li>You're a whiz at verbal and written communication.</li> </ul> You could be a great fit if <ul> <li>You love taking ownership of complex issues and finding creative solutions.</li> <li>You're resilient and can stay calm under pressure.</li> <li>You're a strong communicator and can build rapport with customers and stakeholders.</li> <li>You're passionate about continuous improvement and making a positive impact.</li> </ul> What you'll get <ul> <li>Great work-life balance with standard shifts from 8:45am to 5:30pm</li> <li>Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going</li> <li>Flexibility to work from home 1 day per week</li> <li>Stock options so you can share in Motorway's growth and future success</li> <li>Pension scheme to plan for your future with our provider NEST</li> <li>Strong commitment to your personal development</li> <li>Opt-in comprehensive health insurance through BUPA including fitness discounts</li> <li>Cycle to work scheme</li> <li>Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave</li> <li> and much more!</li> </ul> Our interview process <ul> <li>Qualifying Screen - 30 minutes</li> <li>Onsite Interview - 60 minutes</li> </ul> We'll get back to you within a week of each interview stage. You can chat with a talent partner throughout the process if you have any questions or need anything at all.

Customer Escalations Specialist

A rapidly growing online car marketplace is looking for a Customer Escalations Specialist to resolve complex customer issues and enhance the customer experience. This role will involve handling escalations, formal complaints, and ensuring compliance with regulations. Candidates should have strong analytical skills, be detail-oriented, and demonstrate excellent verbal and written communication skills. The position offers a flexible work environment, a commitment to personal development, and a variety of employee benefits including health insurance and stock options.

Customer Escalations Specialist - Hybrid + Stock Options

We re working with a large pan-European manufacturing business which operates 7 days a week that is actively seeking to add an experienced Multiskilled Maintenance Electrician to join one of its site Manufacturing Engineering Support teams. Shift Maintenance Engineer 40 hours per week - Triple Shift or Permanent Nights (plus overtime) Location: Nr Eastbourne, Sussex Salary: Dependent on Experience The position s responsibilities are: <ul> <li>Reactive Maintenance on automated production, printing, packaging or finishing machinery</li> <li>Pre-planned Maintenance (PPM) - Input to and carry out preventive maintenance routines</li> <li>Mechanical fault finding</li> <li>Electrical fault finding with and without diagrams (three phase and control systems)</li> <li>Fault finding and repair on hydraulic or pneumatic systems</li> <li>Small installation projects</li> <li>Continuous Improvement to maintain optimal machine efficiency</li> <li>To keep clean any areas in which you are working, including transit areas to and from the workshop, the workshop and stores</li> <li>Support the Operations team in achieving targets</li> <li>Complying to the company s Health and Safety policies and procedures</li> <li>Contributing to cost effective technical solutions</li> <li>Deliver to the operational expectations</li> <li>Be part of a weekend call-out rota</li> </ul> To be successful, we would like you to have: <ul> <li>A recognised industrial Electrical qualification 18th Edition and Level 3 Engineering qualification (City &amp; Guilds, NVQ or equivalent)</li> <li>Have experience working as a Maintenance Engineer or as a dedicated Multiskilled or Electrical Engineer in a Manufacturing environment.</li> <li>Experience in the print, packaging or associated industries would be great but is not essential. But experience in a manufacturing or industrial automation environment is critical.</li> <li>Strong electrical fault-finding skill in particular on PLC s, drives and inverters</li> <li>Excellent fault finding and diagnostic skills</li> <li>Ability to read and interpret engineering diagrams</li> <li>Experience with maintenance PPM and RM programmes.</li> <li>Ideally experience working with highly skilled Operators or Technicians.</li> <li>Have good communication, organisational and team work skills.</li> <li>Self motivation, ability to apply initiative and determination.</li> </ul> Specific training where required will be provided, OEM suppliers and via remote modem diagnostic support from the OEM. This is a great opportunity to join a leading manufacturer in a key maintenance engineering role working on large scale machinery in a time-sensitive manufacturing environment. Unfortunately, we are not able to provide sponsorship at this stage

Manufacturing Engineer

A leading engineering firm in the UK is seeking a Senior Mechanical Engineer to join its team based in Brighton, offering hybrid work options. The role focuses on delivering high-quality engineering design services, ensuring cost-effectiveness, and coordinating designs for water and sewage treatment projects. The ideal candidate will possess a relevant engineering degree and experience in staff management. Strong technical presentation skills and a commitment to health and safety are essential.

Senior Mechanical Engineer - Hybrid (Water & Wastewater)

Overview We are looking to strengthen our engineering team with a Senior Mechanical Engineer based at Brighton with hybrid working available.You will report directly to the Principal Engineer and your role will be to provide superior quality Engineering Design services to allow the company to minimise risks and maximise profits on turnkey and engineering services contracts. You will co-ordinate the design and produce design documents and drawings taking due account of health and safety requirements, specifications and standards pertaining to the contract.Key responsibilities will include:<ul><li>Produce design layouts which are cost effective, meet the requirements of the specification and which can be constructed and commissioned effectively. The term 'cost' is to embrace all costs associated with the design and the subsequent construction of the design. To be cost effective the whole out turn cost of the design solution must be considered including design time costs, material costs, erection costs and any impact that the design solution might have on other disciplines.</li><li>Ensure that standard practices are utilised where ever possible. Maintain competitiveness. Provide estimates and feedback for Proposals department</li><li>Work to procedures and processes to ensure the continuing development of the department</li><li>Assist in developing procedures and processes. Monitor and review the procedures and processes</li><li>Write, update and monitor efficient procedures to aid the smooth running of the department.</li><li>Ensure co-ordination of designs with all other disciplines internal and external to MWHT in order to ensure that the design processes carried out on the contract are co-ordinated for the benefit of the contract as a whole.</li><li>Maintain files and records throughout the duration of contracts.</li><li>Assure customer satisfaction.</li><li>To work within a culture where satisfying the customer is recognised as the key to achieving other objectives, and that customers include everyone receiving benefit from our processes, whether end users or other departments within the company.</li><li>Maintain a personal development plan.</li><li>Assist in supervising and developing staff.</li><li>Assist in ensuring a safe working environment for all staff.</li><li>Reduce waste to a minimum from all departmental activities.</li><li>Ensure designs take account of environmental issues.</li><li>Ensure that design takes full regard of all health and safety requirements.</li></ul> Essential qualifications and experience <ul><li>Understand the principles of water and sewage treatment.</li><li>Have experience of managing/mentoring members of staff in designing relevant discipline aspects of water and sewage treatment plants.</li><li>Membership of a professional institution chartered or nearing chartership.</li><li>Minimum: relevant discipline Engineering degree.</li><li>Minimum: relevant discipline Engineering HND.</li><li>Ability to rationalise designs and produce economic plant layouts.</li><li>Good general knowledge of all aspects of water treatment, e.g. mechanical engineering, process engineering, electrical engineering and project management.</li><li>A flexible mind, with the ability to assimilate large amounts of different data at one time.</li><li>Ability to present technical proposals clearly, confidently and convincingly.</li><li>Computer literacy.</li><li>Driving license.</li></ul> Desirable <ul><li>Working towards Chartered Engineer status.</li><li>Relevant Engineering Master's Degree.</li></ul>

Senior/Principal Design Engineer - Mechanical

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title - Subcontract Manager Job Location - Brighton Job ID - 30371 About this opportunity and L3Harris UK From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers across the UK and worldwide. L3Harris in Brighton are part of Release Systems and the Mission Avionics sector operating in the Aerospace domain. Our mission critical release systems equipment is on most major airborne fighter platforms worldwide, including the F-35, along with other aircraft like the Gripen and Typhoon. Brighton designs, manufactures and tests a large portion of its release systems portfolio. This facility offers 48,500 square feet of manufacturing space for the development of high-performance, multi-station solutions used to launch air-to-air and air-to-ground munitions from bay, wing or fuselage stations. A few of our employee benefits are: <ul> <li>25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days</li> <li>Private medical insurance with optional family cover</li> <li>Pension scheme of up to 7% employer contribution</li> <li>Life Assurance 4x salary (flexible up to 10x)</li> <li>Group income protection</li> <li>Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme</li> <li>Employee assistance program providing mental health and wellbeing support</li> <li>Professional membership reimbursement (discretionary)</li> </ul> What the role will involve The responsibilities of your role will include the following: <ul> <li>Prepares bid packages, analyses and evaluates proposals, negotiates subcontract provisions, execute contracts and documents the contracting file.</li> <li>Conducts the contracting process in adherence with UK Regulations, Public Law, Company and Supply Chain Policies and Procedures.</li> <li>Negotiates and coordinates additions, deletions, or modifications to subcontracts.</li> <li>Manages Supplier's technical, delivery and financial performance against Plan.</li> <li>Serves as single point-of-contact to the subcontractor / supplier while fostering collaboration between the subcontractor /supplier and the L3Harris team, including Program Management, Engineering, Project Engineering and Quality.</li> <li>Review status of subcontractor's / suppliers' performance, including delivery and financial performance.</li> <li>Assesses risk, develops risk mitigation plans, formulates resolution plans.</li> <li>Negotiate and generate Supplier Framework Agreements to support long term company objectives.</li> <li>Liaise with the Suppliers and Quality Manager regarding supplier quality deficiencies in a timely and proactive manner.</li> <li>Represent Supply Chain in meetings with customers and other external bodies as and when required.</li> </ul> What you'll bring The role requires the following experience and skills: <ul> <li>Previous experience as a Subcontract Manager working within a similar industry to defence or aerospace.</li> <li>Experience in Negotiations, Terms &amp; Conditions.</li> </ul> Important to know Applicants who accept a conditional offer of employment must meet the of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Subcontracts Manager

A global education organization in Brighton is seeking a Residence Manager to create a welcoming environment for international language students. This role involves managing staff, coordinating logistics, and ensuring excellent service. Ideal candidates are flexible, organized, and possess strong communication skills. Join a multicultural team and make a positive impact on students' experiences while enjoying career development opportunities.

Global Summer Residence Manager

A leading construction firm in the UK is seeking an experienced Construction Project Manager to oversee projects, coordinate teams, and ensure high-quality standards. This role requires strong attention to detail, excellent communication skills, and a solid background in construction management. The ideal candidate will manage multiple projects simultaneously, ensuring customer satisfaction and effective communication among all stakeholders. Competitive compensation includes base pay, bonuses, and health benefits.

Field Construction Project Manager Bonuses, Vehicle, PTO

Our client who is located in the Crawley area is looking for an operations controller working a 4 on 4 off 12 hour days (Apply online only The Shift Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity during assigned 12-hour shifts, including regular weekend coverage. This position owns day-to-day operational delivery while on shift, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your shift, while remaining closely aligned with the wider operations team through clear handovers and communication. Duties Include: Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery. Monitor live shipments, proactively managing exceptions, delays, and escalations. Maintain accurate job files and record all activity within the internal job management system. Provide clear, structured handovers at the end of each shift where required. Act as the primary operational contact for assigned customers during your shift. Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams. Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels. Skills &amp; Experience Proven experience in freight forwarding or logistics operations (air, road, and/or sea). Strong customer-service mindset with confidence handling time-critical and high-pressure situations. Excellent organisational and time-management skills. High level of accuracy and attention to detail. Strong written and verbal communication skills in English. Competent user of Microsoft Office (Excel, Word, Outlook).

Operations Controller

Position: Senior ArchitectLocation: HoveSalary: Up to 55,000 + hybrid working + further benefits to be discussed Currently recruiting for a Senior Architect for a well-established and award winning, Chartered practice based in Hove. This Practice are passionate about creating detailed designs that improve the built environment. The Senior Architect will be working on a range of projects within the Residential, Industrial, MOD, Education, Commercial and Sustainability sectors. Project values can be anything from smaller scale, up to projects that are around 50 million + in value.The appointed Senior Architect will play a key role in leading and coordinating projects through all RIBA stages, from concept through to completion. This position offers the opportunity to work collaboratively within a talented team, take ownership of design delivery, and contribute to the continued success of this dynamic practice.Senior Architect Position Overview<ul><li>Lead multiple projects through all RIBA Stages</li><li>Manage clients relationships</li><li>Oversee and contribute to day to day design development, ensuring high standards</li><li>Prepare and review detailed design and construction documentation</li><li>Ensure design quality, technical accuracy and compliance with regulations</li><li>Contribute to the design of listed building refurbishments as well as some new build schemes</li><li>Producing feasibility studies, planning applications and tender packages</li><li>Contribute to the development of sustainable designs</li><li>Take ownership of projects, particularly from technical delivery</li><li>Mentor and support more junior members of the team</li></ul>Senior Architect Position Requirements<ul><li>ARB Registered Architect</li><li>Experience working on Residential, Industrial, Education or MOD Advantageous but not essential</li><li>Live within a commutable distance of Chichester</li><li>Experience across all RIBA Stages</li><li>Strong technical delivery skills</li><li>Highly motivated &amp; team player</li><li>Excellent design skills &amp; Relevant degree qualified</li></ul>Senior Architect Salary &amp; Benefits<ul><li>Competitive salary ( 45,000 - 55,000 DOE)</li><li>Pension scheme</li><li>Bonus scheme</li><li>Holiday</li><li>Flexible / hybrid working</li><li>Other company benefits to be discussed</li></ul>Bennett &amp; Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

1,172 Full time Jobs in Burgess Hill, UK