We have a great opportunity for a Technical Support Engineer from an electronics background to join a small and close-knit team in an all-round technical support role.
This would suit a field service/installation Engineer with strong electronics knowledge who wants to be based in one place office/factory-based or a graduate (or equivalent) in Electronic Engineering with customer service skills and experience.
It's a fully office and factory based role supporting customers directly, assembling products and testing/fault finding.
Job duties:
- Provide technical support to customers globally via phone, email and messaging platforms
- Manage and respond to incoming support queries, offering clear and effective solutions
- Troubleshoot electronic and IP-based systems remotely
- Assemble, test, fault-find and repair products on-site
- Assist with product configuration and preparation prior to dispatch
- Support internal teams including sales, with technical information where required
- Contribute to light assembly and testing within a small production environment
Skills & experience required:
- Electronic engineering background (HNC/HND, degree, or equivalent experience)
- Understanding of circuits, PCBs and electronic fault finding
- Knowledge of TCP/IP and IP-based systems
- Strong communication skills with a customer-focused approach
- Ability to work proactively and manage workload independently
Salary, hours and company benefits:
- Circa £35,000
- Monday - Friday, 8:30am - 5:00pm (early finish Friday - 4:30pm)
- Free parking
- Discretionary annual bonus
- Opt-in private medical scheme
- 23 days holiday plus bank holidays
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Salary range
- £35,000