Patient Care Advisor
Patient Care Advisor
Location: GP Practice / Primary Care Setting
Contract Type: Full-Time
Salary: £13.68 an hour
Start Date: As soon as possible
About the Role
We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.
This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Key Responsibilities
Reception & Front Desk
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Welcome patients and visitors in a professional and approachable manner
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Manage appointment bookings, repeat prescriptions, and home visit requests
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Direct patients to the appropriate healthcare professional or service
Administrative Support
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Handle incoming and outgoing communications
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Process scanning, filing, and data entry tasks
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Manage online requests via SystmConnect and clinical systems such as SystmOne
Communication
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Provide clear, effective communication with patients, carers, and clinical staff
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Maintain confidentiality and handle sensitive information appropriately
Operational Duties
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Support opening and closing of the premises
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Ensure adherence to security protocols
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Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
What We're Looking For
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Strong communication and interpersonal skills
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Confident IT skills, including use of clinical systems
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Ability to remain calm and organised in a fast-paced environment
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A proactive and flexible approach to team working
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Commitment to confidentiality, equality, and professional standards
Desirable
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Experience working in an NHS or primary care setting
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Knowledge of SystmOne or similar clinical systems
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NVQ Level 2/3 in Customer Service or Business Administration
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Understanding of NHS processes and medical terminology