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Vacancy NameIT Service Support ManagerVacancy NoVN1893Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionIT Service Support Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Responsible for overseeing the day-to-day operations of the IT Service Desk and IT Application Support teams, ensuring the delivery of high-quality first-line and second line support to all users across the organisation. The manager leads a team of Application Support engineers and Service Desk Analysts ensuring the stability, performance and usability of business-critical applications and services, coordinating with internal stakeholders and working closely with third-party vendors. • Manage the daily operations of the IT Service Desk, ensuring efficient handling of incidents, service requests, and queries. • Ensure consistent application of ITIL processes such as Incident Management, Asset Management, Request Fulfilment, and Problem Management. • Act as an escalation point for complex or high-impact application issues. • Ensure root cause analysis is conducted for recurring problems and that permanent fixes are implemented. • Support internal and external audits by providing evidence and documentation as required. • Lead, mentor, and develop team to deliver exceptional support. • Engage in annual financial planning cycle and ensure delivery within allocated budget What we’re looking for: • Proven experience managing an IT Service Desk on similar support function • Proven ITIL Service Management exposure • Experience with ITSM Tools (e.g. ServiceNow) • Strong leadership, communication, and stakeholder management skills. • Familiarity with ISO27001 compliance and audit requirements • Proactive and adaptable, with a continuous improvement mindset. • Knowledge of Microsoft 365, Active Directory, and common enterprise applications. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Manor Royal Business District

IT Service Support Manager: People's Partnership

Vacancy NameClaims Member Services ExecutiveVacancy NoVN1903Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive - Claims About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. Working in the Claims Team, you will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café in Crawley ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Claims Member Services Executive: People's Pension

Location: Hybrid with up to 3 days at our VHQ, Crawley Hours: Full Time, 37.5 hours per week, Monday to Sunday between 08:00 - 18:00 Contract Type: Permanent Salary: Competitive Closing Date: Sunday 23rd, November 2025At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.In a nutshell This is a fantastic opportunity to join a dynamic, dedicated, and hardworking team passionate about providing outstanding service. The Accessible Travel Services team is responsible for arranging all aspects of travel for passengers with disability/medical needs. Minimising any on-board risks and operating in line with worldwide legislation. Ensuring that each customer receives a personalised experience whilst also meeting departmental productivity metrics. We recognise that life isn’t one-size-fits-all, so once you’ve successfully passed probation and hit your KPIs, we offer flexibility with shift patterns. We want you to feel valued, empowered, and supported - so you can bring your best every day. Ready to take off on this exciting journey? Let’s make it happen together!Day to Day<ul><li>Establish a passenger's fitness to fly you will gather and assess all relevant information on any medical condition and their needs.</li><li>Handing all medical cases with compassion and integrity.</li><li>Be responsible for actioning all disability and medical requests for passengers and medical repatriation companies, updating the airline system (including special seating, meals, and special care), and ensuring any dangerous goods or medical devices are processed ahead of travel and communicated to Crew and Airport teams.</li><li>Facilitate the pre-flight clearance of passengers whilst adhering to Virgin Atlantic Airways (VAA) medical clearance guidelines and procedures.</li><li>Investigate and respond to any complaints or service improvement suggestions received from passengers, Travel Agents, VAA Crew {via flight reports} Airports etc.</li><li>Have a collaborative approach to your daily tasks you will work closely with Medical Services, Customer Centre teams, Airports and other key partners.</li><li>Take pride in achieving and exceeding set KPIs, using every interaction as an opportunity to deliver amazing experiences and support continuous improvement.</li></ul>About you Do you have a high level of attention to detail, approaching projects with a positive problem-solving attitude to achieve the best results for our customers? Moreover, we value candidates who can display the following: You will:<ul><li>Have a strong working knowledge of Word and general PC literacy</li><li>Understand the value of our customers and place their needs at the forefront of your role, showing compassion both over the phone and in all written communication.</li><li>Articulate, clear and concise communication, both via telephone and in written format</li><li>Have previous experience of working either in a Customer Centre or an Accessible Travel Department is desirable but not a game changer.</li><li>Excellent organisational skills with ability to think ahead remaining calm under pressure</li><li>Strong decision-making capability, ability to balance multiple plates and prioritise accordingly.</li></ul>Do you have a keen eye for attention to detail, with a can-do attitude in finding the best outcome for our customers? If so then we would love to hear from you. Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:Recruitment@fly.virgin.com" target="_blank">Recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values

Accessible Travel Services Advisor: Virgin Atlantic

Summary:Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future?We're looking for friendly and skilled Plumbers to join our team based at and covering a variety of locations across the South East. In this varied role, you'll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly.You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly.You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs.&nbsp;You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team.&nbsp;Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed.Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team!Main Responsibilities<ul><li>To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.&nbsp;</li><li>To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.</li><li>Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.</li><li>Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.</li><li>Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Deal with issues that arise in an effective manner seeking help when required.</li><li>Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.</li><li>Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.&nbsp;</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Level 2 City and Guild Plumbing Qualification.</li><li>Strong operational and industry knowledge and experience is essential.</li><li>Effective communication and interpersonal Skills.</li><li>Ability to work independently and meet deadlines.</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>EUSR Water Hygiene Card.&nbsp;</li><li>WIAPS approved Plumber.</li><li>Level 3 City and Guild Plumbing qualification.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £32,292 - £37,500 p.a. (dependent on experience)

South East Water

Engineers Career Video

Waterlink Plumber

Experienced mortgage administrator required for a small but thriving mortgage and lending brokerage based in Ditchling Common to provide administrative support to our mortgage advisers.Key responsibilities:<ul><li>Act as a point of contact between clients, lenders, and other parties like solicitors and estate agents, answering queries and providing status updates</li><li>Setting up files by collecting, verifying, organising and analysing all necessary supporting documents, such as proof of income, credit reports, and identification to enable completion of the fact find for the advisers</li><li>Providing supporting documents to lenders</li><li>Guiding clients through the mortgage process</li><li>Managing mortgage pipelines through to completion</li><li>Updating and maintaining databases accurately&nbsp;</li><li>Working to a deadline&nbsp;</li><li>Telephone answering and diary management</li><li>Working with advisors to ensure all activities meet compliance and regulatory requirements as set by our network</li></ul>Skills/qualities required:<ul><li>Previous administration experience essential</li><li>Experience in the mortgage industry is strongly preferred&nbsp;</li><li>Analytical with great attention to detail</li><li>Strong focus on compliance</li><li>Well organised and methodical</li><li>Proficient in Microsoft Excel and Word</li><li>Conscientious</li><li>Self-motivated</li><li>Work well in a team</li></ul>Hours: Full time preferred but willing to be flexible with a minimum of 28 hours per week requiredSalary: £27,000 – £32,000 (full time) depending on experienceHoliday: 28 days plus public holidays (pro rata if part-time)Pension: as per government guidelinesPlease send CVs and cover letter to Helen

Mortgage & Lending Solutions

Experienced Mortgage Administrator

Summary:The Production Manager (Water Recycling) is the central point of responsibility for ensuring the reliable, efficient, and compliant operation of the entire sludge treatment process. This includes managing and supervising all monitoring, controlling, checking and maintenance activities. A key element of this role is the expert management of the sludge treatment process, including ensuring the correct and efficient use of all process chemicals. Beyond the main treatment works, you will be responsible for the management and maintenance of lagoons across various Sussex sites, coordinating a strict three-year cleaning and maintenance cycle. Crucially, you will be the Sludge Budget Holder for the Sussex area, requiring you to manage the current budget and take ownership of the annual budget setting process. The role includes the operational management of the two South East Water tanks/tankers, including responsibility for their maintenance schedules and daily task assignments.Main responsibilities:Core Management &amp; Leadership:<ul><li>Lead and develop the production team, including managing training, knowledge transfer, reviewing processes and procedures, and conducting performance appraisals.</li><li>Manage operational budget and cost center accountability while setting performance targets.</li><li>Ensure strict adherence to all company policies and procedures.</li><li>Provide management support and expert guidance during incidents.</li></ul> Operational Performance &amp; Control:<ul><li>Oversee and maintain operational performance outcomes, focusing on site reliability, overall site performance, water quality control, resource management, site checks, and regulatory Discharges.</li><li>Supervise, control, and ensure accountability for operational Health and Safety.</li></ul> Reporting &amp; Collaboration:<ul><li>Generate effective operational reports and presentations covering key activities, sickness/exceptions, and performance outcomes.</li><li>Manage personnel performance against key indicators and measures.</li><li>Provide inter-departmental and functional support to maintain smooth cross-team operations.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Good standard of secondary education and able to demonstrate a good standard of numeracy and literacy skills.</li><li>Management qualification or able to demonstrate management course(s) completed.</li><li>WAMITAB</li><li>Ability to analyse operational data and implement strategies to improve efficiency, reduce waste and lower treatment costs while maintaining water quality.</li><li>Clear and concise verbal and written communication for internal reporting, conveying instructions and liaising with regulators.</li><li>Experience in the water industry, either fresh water or wastewater management.</li><li>Experience of team leadership/supervision.</li></ul>Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£45,000

Production Manager (Water Recycling)

Full-time - Permanent - Salary: £24,000- £27,000 doe - Location: Crawley I Hybrid&nbsp;About AerFinAerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.About the roleWe are seeking a proactive and detail-oriented Supply Chain Administrator to join our dynamic team. This role is vital in supporting the smooth operation of our Supply Chain function, ensuring accurate data management, effective communication, and collaborative workflow across departments.This could be a great opportunity for a graduate, someone early in their career, or anyone with administrative experience who enjoys working with data, thrives in a fast-paced team, and is looking to grow their skills within a global business in the aviation aftermarket industry.Key Responsibilities:<ul><li>Monitor and manage the shared Repairs inbox, ensuring all queries, quotations, and updates are promptly directed to the appropriate team member.</li><li>Assist in gathering and recording market intelligence, including Fair Market Values (FMV) and repair cap data, to support pricing analysis and commercial decisions.</li><li>Accurately update internal systems (Quantum) with vendor pricing and turnaround times, ensuring data integrity.</li><li>Support the preparation and raising of repair orders in line with company procedures.</li><li>Provide administrative support for departmental projects, including paperwork collation and data gathering for reporting.</li><li>Track the status of items under repair and maintain up-to-date dashboards and trackers.</li><li>Take ownership of inventory hold contacts and coordinate timely resolution.</li><li>Ensure vendor documentation (quotes, certificates, approvals) is filed correctly and consistently, following internal procedures.</li><li>Work closely with Supply Chain, and Sales teams to ensure seamless communication and workflow.</li><li>Carry out various administrative tasks to support the wider team and contribute to continuous process improvement.</li></ul>What We’re Looking For:<ul><li>Strong organisational skills and attention to detail</li><li>Excellent communication and collaboration abilities</li><li>Proficiency in data entry and working with internal systems</li><li>A proactive approach to problem-solving and process improvement</li><li>Previous experience in a similar administrative or operations support role is desirable</li><li>Passion for the aviation aftermarket industry is a massive plus</li></ul>In return we offer:<ul><li>Discretionary Bonus Scheme (10 %)</li><li>Volunteering Leave</li><li>Life Assurance</li><li>Pension Scheme</li><li>Flexible working, ability to work between home and the office</li><li>Employee Assistance Program (EAP)</li><li>Healthcare Scheme</li><li>27 days of annual with an option to buy or sell an additional 5 days per year</li><li>Electric Vehicle Leasing Scheme</li><li>Social events and much more</li></ul>We're actively reviewing applications and conducting interviews regularly. To ensure your consideration, please submit your application early. Please note, we reserve the right to close this vacancy once a suitable candidate is found, so don't delay in sending your CV today for immediate consideration.AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)<dl><dt>Department</dt><dd>Supply Chain</dd><dt>Locations</dt><dd>Crawley</dd><dt>Remote status</dt><dd>Hybrid</dd></dl>

Supply Chain Administrator: Aerfin

Hours: Full time, 37.5 per week, Monday – Friday.Location: Hybrid remote working, with 3 days a week in our VHQ, Crawley based on operational requirementsContract: PermanentClosing Date: 19th November 2025<h2>IN A NUTSHELL</h2>At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.We are seeking a proactive and detail-oriented Analyst for Crew Logistics to join our esteemed team. This role provides analytical support within the Workforce Planning team, specifically delivering outputs from crew pairings and pilot and cabin crew FTE tracking that inform workforce planning models.As an Analyst, you will collaborate closely with the Lead Analyst to evaluate future season flight schedules and changes to flying programmes, supporting the optimisation of workforce plans for both flight and cabin crew. You will also contribute to the timely, accurate, and cost-effective production of crew pairings for the Roster Production team, ensuring compliance with EASA regulations, FRM principles, and industrial agreements. Through your analytical expertise, you will play a key role in the efficient and compliant operation of Crew Logistics, supporting Virgin Atlantic’s organisational objectives.<h2>DAY TO DAY</h2><ul><li>Support the Lead Analyst in reconciling and tracking FTE data that feeds into crew workforce planning models.</li><li>Conduct regular data analysis and reporting on crew pairings and workforce plans to identify inefficiencies and trends in flying programme, including insights on duty days, days off, standby coverage, and crew hotel requirements.</li><li>Maintain seasonal crew pairings, delivering optimal and accurate solutions to the Rostering team monthly to support efficient and compliant roster production.</li><li>Optimise standby planning to ensure effective coverage, using analysis of historic trends and disruption patterns to maintain operational resilience.</li><li>Ensure compliance with regulatory and union agreements, including FRM evaluation, making recommendations as appropriate.</li><li>Drive continuous improvement of the AIMS pairings generator to ensure optimal crew pairings are achieved.</li></ul><h2>ABOUT YOU</h2>To be successful in your application we're looking for someone with a proven background in aviation/airline, alongside the below:<ul><li>Good level of Excel functions and complex formulas to analyse and interpret data effectively.</li><li>Ability to manipulate large volumes of data, with V-Look Ups, H-Look Ups and Pivot Tables as a minimum.</li><li>Strong numerical and analytical skills with proven experience delivering accurate analysis to a high standard while working to deadlines in a fast-paced and dynamic environment.</li><li>Experience with crew and roster management systems such as AIMs or similar (preferred).</li><li>Experience using data visualisation tools such as Power BI or Tableau (preferred).</li><li>Exceptional attention to detail and a proactive approach to managing priorities.</li><li>Ability to work independently and make informed decisions.</li><li>Demonstrated experience in driving efficiency through process improvement.</li><li>Resilient under pressure, with the ability to meet tight deadlines and adapt to changing priorities.</li></ul>Interviews will be held at VHQ Crawley on the 26th November and onwards (2025) (with an assessment a first stage).Be yourself – Our differences make us strongerOur customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.Additional information (1)At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careersuk.virgin-atlantic.com/leadership" target="_blank">Click here</a>

Analyst - Crew Workforce Planning: Virgin Atlantic

Location: Hybrid remote working. This will include 2 days a week in our VHQ, Crawley, with 1 day in person with the Leadership Team on location in London or LHR Hours: Full Time, 37.5 hours per week. Monday to Friday Contract Type: Permanent Closing Date: 28th November 2025At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.If you’re ready to bring bold ideas to life and help shape the voice of our brand at the highest levels of the business, read on.<h2>In a nutshell</h2>As Social Media Manager, News &amp; Leadership Communications, you’ll bring a bold, social-first mindset to the very top of Virgin Atlantic. Working directly with our CEO and Leadership Team, you’ll shape the voice of Virgin Atlantic across our leadership social media presence, amplifying our brand, people, purpose, renowned customer experience and unique Virgin spirit across LinkedIn and Instagram. You’ll lead the channel and content strategy that inspires, excites and engages our customers, people and prospective employees, planning and delivering an optimal cadence of distinct and dynamic content. From launches, inaugural flights and speaking opportunities to behind-the-scenes stories of our incredible people, you’ll create social moments that connect with audiences inside and outside Virgin Atlantic. Harnessing strong writing and content creation skills, you’ll define, implement and deliver storytelling that brings our company news drumbeat, thought leadership, and unique brand moments to life. &nbsp;<h2>Day to day</h2>As Social Media Manager, News &amp; Leadership Communications, you will: • Define and deliver the social media strategy for our CEO and Leadership Team, leveraging new features and formats to drive measurable engagement and influence • Partner closely with Communications, Brand, Marketing and teams across the business to develop a pipeline of content and craft storytelling that amplifies our corporate narrative and showcases Virgin Atlantic’s culture • Personally write sharp, social-optimised copy in tailored styles and tone of voice • Create scroll-stopping audiovisual assets including photography and edited video, often at quick turnaround • Day-to-day management of leadership social media platforms, including community engagement finding fresh ways to interact with followers, nurturing a strong sense of loyalty and community • Track performance, report insights and continually evolve strategies to maximise reach and impact, always looking for what’s next in social innovation. • Collaborate with partners including Meta and LinkedIn to stay ahead of social innovation and trial new platform features • Work closely with the VP Comms and Head of Corporate Communications to build out a thought leadership programme, spanning social, media and speaking opportunities, aligned with our five-year business plan • Identify opportunities to collaborate with partners, maintaining strong relationships with social media peers, prioritising Virgin Group and Delta Air Lines • Play a key role in moments of disruption, issues or crisis, guiding leadership tone and visibility on social to reinforce trust and brand integrity. &nbsp;<h2>About You</h2>Are you a sharp writer with an intrinsic understanding of our brand DNA? Do you take a 'social-first' approach and display creative flair? Can you turn leadership messages and company narrative into shareable and engaging social moments? Are you a natural collaborator in a complex matrix organisation? Then this could be the role for you! Alongside the above, we're looking for the following: • Proven track record growing social media presence for a leading brand/and or CEO/company founder/talent. • Outstanding written and verbal communication skills; highly nuanced communicator and able to influence with ease. • Digitally native with extensive experience working in social, leadership communications or client-side / agency-side in a relevant field • Exceptional creative flair and an intrinsic understanding of how to create quality content for storytelling, including self-shooting &amp; editing skills • Experience with relevant software/apps (e.g. Capcut and Adobe Express for photo, video editing and creative design) and content management (e.g. Sprout). • Degree-educated or equivalent experience in relevant area of study: English, journalism, marketing, communications, copywriting. • Confident, organised collaborator with experience of working with senior leaders and influencing stakeholders • Experience defining channel strategies to support communications and deliver outstanding impactful outcomes. • Proficiency in social media planning, execution and reporting/analytics platforms and tools. • Ability to work under pressure and nimbly source information cross-functionally to deliver integrated solutions, often to tight deadlines and budgets Does the above sound like you? Then we'd love to hear from you! &nbsp;<h2>Be yourself – Our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for Leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

Social Media News and Leadership Manager: Virgin Atlantic

Individual Giving Fundraising Manager -£39,860- £44,952 (depending on experience)​We’re looking for an&nbsp;Individual Giving Fundraising Manager&nbsp;to take the lead indelivering a varied and ambitious individual giving programme that generates both immediate and long-term income for our hospice.&nbsp;With new strategic investment backing our fundraising growth, this is an exciting time to join us and make a real difference.​In this role, you&nbsp;will oversee key income streams including committed giving, appeals, in-memory giving, legacy marketing and our Mid-Value Donor programme. You'll be responsible for acquiring new supporters testing digital methods, nurturing existing relationships and developing insight-led donor journeys that maximise lifetime value while ensuring every supporter feels valued and connected to our cause.&nbsp;You’ll contribute to the development of operational plans, income targets and annual budgets.​About You:You’ll be a strategic thinker with a strong track record in individual giving, campaign management and team leadership. You’re driven by results but equally committed to delivering exceptional supporter care. You thrive in a collaborative environment and are confident managing multiple income streams with creativity and insight.​If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you.​Please note, the successful candidate will be an essential car user, therefore candidates must have a full driving licence and access to a vehicle.​This post is offered on a full time basis, working 37.5 hours per week, our core working hours are 8.30am - 5pm. Part-time hours will be considered for the successful candidate.&nbsp;We also offer home working opportunities at St Catherine's, however, onsite attendance is expected.​When you join St Catherine’s, you’ll be joining a supportive team all working towards a&nbsp;big ambition: that will be here for you through the joyful memories, final goodbyes and moments after.&nbsp;If that sounds like something you’d find fulfilling, please apply today.Employees at St Catherine’s Hospice can enjoy a variety of benefits including:​<ul><li>25 days holiday, increasing with length of service to 30 days + public holidays</li><li>Option to buy or sell up to 1 week of annual leave</li><li>Day off for volunteering</li><li>Day off for moving house</li><li>Blue Light Card</li><li>Cycle to work scheme</li><li>Eye test vouchers</li><li>Generous Pension – Up to 9% employer contributions or honour of NHS pension</li><li>Enhanced maternity/adoption pay</li><li>Life Assurance – 4x basic salary</li><li>Pay enhancement of unsocial hours</li><li>Flu Jabs</li><li>Counselling Offering</li><li>Discounted Gym</li><li>Schwartz rounds</li><li>Wellbeing Supervision (aka clinical supervision)</li><li>Career pathway and progression</li></ul>We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL.​If you require any additional information or would like to discuss this role further, please give us a call on 01293 447353.

559 Full time Jobs in Horley, UK