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<h2>Your Role</h2>Are you passionate about inspiring and motivating students to learn?The Gatwick School is looking to recruit a dynamic, enthusiastic and experienced Behaviour and Exclusions Manager on a permanent, full-time basis to continue inspiring young minds.The role is to run the internal exclusions of pupils in the Ready to Learn provision, proactively deliver the behaviour curriculum through interventions, and coordinate work from relevant subject areas, and completing administrative tasks associated with behaviour and exclusions.Please note that the post holder will be the sole supervisor. Therefore the ability to work alone is essential. There will of course be other staff in the vicinity. On-call staff will check in regularly during the day.&nbsp;Hours: 37 hours worked per week, 7.30am to 2.30pm (though the working pattern may be flexible for the right candidate), term-time only.We would love to hear from you if:<ul><li>you have experience working with young people</li><li>you have a firm calm approach when working with young people</li><li>you have the ability to be flexible</li><li>you have the ability to work confidentially</li><li>you are enthusiastic and committed to working as part of a team</li><li>you are committed to raising the achievement of all students of all abilities</li></ul>In return for your passion and commitment, we offer:<ul><li>A supportive team who place our values of Choices, Chances, Culture, at the centre of all that we do with a commitment to raising pupil achievement and aspirations</li><li>Extensive professional development opportunities, including Aurora Trust-wide CPD</li><li>Fringe allowance</li><li>Two week half term in October</li><li>All-through primary and secondary with opportunity for input on curriculum development</li><li>Exciting opportunities to work with primary colleagues on enrichment days to enhance secondary readiness for children</li><li>A spacious well-equipped and well-resourced learning environment</li><li>A skilled and committed SLT who are devoted to improving outcomes for all children and staff</li><li>The opportunity to be part of a multi-academy trust that has collaboration at its heart and will support you every step of the way</li><li>Enhanced paternity leave, in excess of the Green and Burgundy Books</li><li>Aurora Academies Advantage scheme - this includes access to free and confidential advice on a range of topics via the Employee Assistance Programme, online GP service, cycle to work scheme, discounts to high-street shops and health and well-being support</li></ul>If you are interested in finding out more, we strongly suggest that you arrange a tour of the school - please contact Krissel van Rooyen on <a href="mailto:info@thegatwickschool.org.uk" target="_blank">info@thegatwickschool.org.uk</a> or 01293 538779.We reserve the right to close this advert early if we receive suitable applications. Therefore, we recommend submitting you application as soon as possible.Please note that we can only accept applications submitted through our recruitment platform, SAMPeople Recruit, so kindly apply there.<h2>Qualifications</h2>Designated Safeguarding Lead (DSL) training, or willingness to undertakeessentialGCSE Maths and English grade 4-9 (A-C) or equivalentessentialFoundation degree, or equivalent, or working towards<h2>Skills</h2><h3>Abilities, Skills and Knowledge</h3>Knowledge or awareness of the Local Authority's Continuum of NeedessentialAbility to maintain confidentiality on all school mattersessentialAbility to create and maintain an appropriate environment which ensures the safety of all users of the schoolessentialAbility to work in an organised and methodical manneressentialAbility to work effectively and supportively as a member of the school teamessentialAbility to remain calm and patient under pressure, whilst working to deadlinesessentialAbility to use language and other communication skills that pupils can understand and relate toessentialAbility to demonstrate active listening skillsessentialAbility to lead and inspire a team in order to support high-quality pastoral careessentialAbility to work on your own initiativeessentialAbility to be flexible while responding to the ever-changing needs of pupils.essentialAbility to use a mature and sensitive manner and excellent interpersonal skillsessentialAbility to work with, and impact on parental/carer engagement.essentialAbility to think strategically and creativelyessentialAbility to create and maintain high-quality and accurate recordsessentialAbility to utilise ICT effectively and efficiently in your workessentialKnowledge of strategies to recognise and reward efforts and achievements towards self-reliance that are appropriate to the age and development stage of the pupilsKnowledge of the ‘Six Principles of Nurture’<h3>Experience</h3>Ability to offer constructive feedback to pupils, to reinforce self-esteemessentialExperience of establishing positive relationships with children and/or young peopleessentialPrevious experience in a similar roleExperience of working with young people with behaviour that may challengeExperience of supporting pupils in a classroom environment, including those with special educational and behavioural needsExperience of working with young people that may require support to engage in their learning and achieve positive relationships with peers and staffSuccessful partnership working with other schools and/or academies, external agencies, and stakeholders<h3>Experience of working in a team</h3>Experience of working successfully as part of a teamessential<h3>Experience/Knowledge</h3>Knowledge of, or willingness to learn, the legal and organisational requirements for maintaining health, safety, and security of yourself and othersessentialKnowledge of local and national safeguarding requirementsessentialKnowledge or awareness of the SEN Code of Practice<h3>Personal Attributes</h3>Display a commitment to, and an ability to contribute to, the protection and safeguarding of children and young peopleessentialA commitment to giving pupils and families the opportunity to reach their full potentialessentialA passion for working with and supporting children and/or young peopleessentialModel behaviour, attitudes, and dress that set the best possible example to pupilsessentialWillingness to participate in further training and development opportunities offered by the school, Aurora Academies Trust and the countyessentialFlexibility in the approach to work and the demands of the post and to be adaptable to the changing circumstances of the schoolessentialA commitment to the school's vision, values, and ethosessentialA commitment to Aurora Academies Trust vision, values, and ethosessentialA commitment to inclusion and equal opportunitiesessential<h2>Attachments</h2><a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=ddfabf1e-de0e-b6cf-754a-3a1323c0166a&amp;fileName=Aurora+Academies+Flyer+Recruitment.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">Aurora Academies Advantage SchemeAurora Academies Flyer Recruitment.pdf</a><a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=ddfabf1e-de0e-b6cf-754a-3a1323c0166a&amp;fileName=Aurora+Academies+Flyer+Recruitment.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">download</a><a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=a14a92e0-2c3c-2e58-25a0-3a1dd1cd47bf&amp;fileName=TGS+Pastoral+and+Behavioural+Manager+JD+%26+PS.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">Job Description and Person SpecificationTGS Pastoral and Behavioural Manager JD &amp; PS.pdf</a><a href="https://recruit.sampeople.co.uk/Jobboard/Trust/DownloadAttachment?id=a14a92e0-2c3c-2e58-25a0-3a1dd1cd47bf&amp;fileName=TGS+Pastoral+and+Behavioural+Manager+JD+%26+PS.pdf&amp;trust=auroraacademies&amp;organisation=00006" target="_blank">download</a><h2>About Us</h2>The Gatwick School is an all-through school to Year 11, located just a few minutes south of London Gatwick Airport.&nbsp;Founded in 2014, our school is part of the Aurora Academies Trust, and has approximately 400 students in primary and 600 in the secondary phase.&nbsp;‘I love working at TGS because it truly feels like one big family. It’s not often you find a workplace where, the support we give each other is so exceptional. We come together during challenging times and take time to celebrate the good moments as well. It makes it easy to show up every day when you have such a strong, caring team around you.’&nbsp; &nbsp;

Manor Royal Business District

Behaviour and Exclusions Manager: The Gatwick School

Engineering Technician Permanent contractSalary from £43,393 + Shift Allowance + Up to 4% Bonus + BenefitsGreat journeys happen at London Gatwick. Where will your career take you?The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday. What is the role?To conduct planned and reactionary, maintenance and intervention tasks on all plant and equipment which make up the baggage systems in Gatwick Airport. To ensure that duties undertaken are of a high standard and to maximise operational uptime. This is a shift-based position which includes night and weekend working.This role is critical in supporting the Baggage operations at Gatwick, with key assets including Complex Conveyor Systems, Sortation Machines, Carousels, Scanners, PLCs and IT based Control Systems.What will you do?<ul><li>Undertake planned preventative/corrective maintenance, mindful of asset performance and operational requirements.</li><li>Ensure all engineering and operational records are updated to meet business, regulatory and manufacturer requirements.</li><li>Pro-actively undertake and support performance improvement activities/programmes.</li><li>Take responsibility for safety, including others as part of a legal responsibility such as the wearing of PPE, completing mandatory training and the reporting of accidents, incidents and near misses.</li><li>Developing skills and knowledge to maintain and operate existing and new assets to ensure they are maintained in a manner which keeps them performing at a required level</li><li>Undertake role specific training required for the role</li><li>Working in passenger facing areas, as well as back of house areas (check in zones, baggage halls, comms rooms, security etc.) across the airport campus.</li><li>Working collaboratively. This role has no direct reports.</li></ul>Do you have what we're looking for?<ul><li>Advanced modern apprenticeship (Mechanical, Electrical or Electronic) or equivalent.</li><li>Core skill/bias of Electrical/Mechanical Engineering to at least ONC level (Level 3)</li><li>Technical experience working in a maintenance environment.</li><li>Ability to understand and interpret electrical and mechanical schematic drawings.</li><li>Understanding and proven experience in a relevant engineering discipline</li><li>Able to carry out system performance improvements</li><li>Knowledgeable of 17th Edition IEE wiring regulations</li><li>The owner of a driving licence</li></ul>What's in it for you?We value our people and reward every employee fairly with a highly competitive package, enhanced by a discretionary annual bonus, free staff parking, discounted rail travel to work, share matching scheme and more. We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.There's also plenty of opportunities for career progression, as well as training to support your personal and professional development. At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. What's it like to work at London Gatwick?At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware as part of your application should you require any reasonable adjustments.Click apply now to start your career journey with London Gatwick.You can find out more about what it's like to work at London Gatwick, visit our careers site <a href="https://www.gatwickairport.com/company/careers.html" target="_blank">Careers at London Gatwick </a>

London Gatwick Airport

London Gatwick Airport-1

Great journeys happen at Lodnon Gatwick

Engineering Technician

Summary:Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future?We're looking for friendly and skilled Plumbers to join our team based at and covering a variety of locations across the South East. In this varied role, you'll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly.You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly.You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs.&nbsp;You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team.&nbsp;Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed.Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team!Main Responsibilities<ul><li>To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.&nbsp;</li><li>To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.</li><li>Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.</li><li>Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.</li><li>Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Deal with issues that arise in an effective manner seeking help when required.</li><li>Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.</li><li>Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.&nbsp;</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Level 2 City and Guild Plumbing Qualification.</li><li>Strong operational and industry knowledge and experience is essential.</li><li>Effective communication and interpersonal Skills.</li><li>Ability to work independently and meet deadlines.</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>EUSR Water Hygiene Card.&nbsp;</li><li>WIAPS approved Plumber.</li><li>Level 3 City and Guild Plumbing qualification.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £32,292 - £37,500 p.a. (dependent on experience)

South East Water

Engineers Career Video

Waterlink Plumber

About This RolePassionate about your field? Looking for a work environment where you can innovate and collaborate with experts from a wide range of sectors? Want to join a world-class Company and industry leader and be proud to contribute to our projects and mission? Come share your passion with us!SummaryIn this role you will deliver the internal financial reporting requirements and actively support the local operational management teams with effective financial analysis and guidance to ensure financial performance is maximised.You are accountable for specific areas of Finance function, including statutory and taxation, Budget/Forecasting cycle, and Accounts Receivable and cashflow. As a Senior Finance Analyst you will be the deputy for the Team Lead Accounting and Financial Reporting as required.Key Responsibilities<ul><li>Complete Month End process (Oracle) following Matrix and Responsibilities to ensure deadlines are met</li><li>Work close with the finance analyst team to improve and implement process.</li><li>Completion of the monthly inter-company confirmation process</li><li>Completion of the different corporate reporting deliverables. Month End Packs (MEP), HFM, CIT</li><li>Completion of the balance sheet reconciliations for each individual entity in the region (mainly for the process owner tasks)</li><li>Process owner and good knowledge about IFRS-16, Loan, Cash forecast, standard JEs.</li><li>Overall administration of the bank accounts</li><li>Administration of non AP (accounts payable) bank transactions</li><li>Controls and checks of all bank reconciliations with responsibility for the overall reconciliation</li><li>Administration the bank mandates in co-operation with the relevant banks and the CAE Treasury department</li><li>Participate in producing cash flow forecasts</li><li>Overall administration of the expense claim process</li><li>Completion of all expense claim related journal entries</li><li>Administration of the issue of credit cards</li><li>Administration of Concur and/or other expense claim systems, including training staff in the region to use these tools correctly</li><li>Ensure that staff expense claims are compliant with corporate policies and procedures</li><li>Responsible for the prepayment accounts including journal postings and reconciliations</li><li>Completion of VAT returns, ensuring compliance with the relevant legal filing requirements</li><li>Participate in the preparation of corporation tax computations for all legal entities within the region</li><li>Lead and/or participate in the internal and external audit process for all legal entities within the region</li></ul>Knowledge/Skills/Experience<ul><li>Full understanding of financial accounting to trial balance</li><li>Advanced knowledge of VAT</li><li>Able to work successfully with multiple foreign currencies</li><li>Flexibility to adapt role and tasks to changes in the business</li><li>Investigation of nominal account ledgers and support in the resolution of queries</li><li>Able to work in a fast moving environment, providing accurate and timely information to a high standard</li><li>Computer skills - advanced knowledge in the use of financial software applications (ERP), databases, spreadsheets, PowerPoints and word processing</li></ul>Contract details &amp; locationThe position is based at our modern Commercial Aviation Training Centre in Crawley/Gatwick and offer hybrid working, 2 days on-site and 3 days from home. We are offering a permanent contract, working hours of the role are Monday to Friday with total working hours of 39 hours a week.CAE offers<ul><li>Attractive benefits including a flexible holiday policy.</li><li>Private health insurance (BUPA)</li><li>Healthcare cash plan</li><li>Pension scheme</li><li>Life Assurance &amp; more!</li></ul>With over 13,000 employees located in 35 countries, CAE is a global leader in training for the civil&nbsp;aviation, defence and security, and healthcare markets. To learn more: Visit <a href="http://www.cae.com/" target="_blank">www.cae.com</a>!&nbsp;#LI-MM2Position Type&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.<h2>Equal Opportunity Employer&nbsp;</h2>CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.&nbsp; If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at&nbsp; <a href="mailto:CAECarrieres-Careers@cae.com" target="_blank">CAECarrieres-Careers@cae.com</a>

Senior Finance Analyst: CAE

Role Overview: Join Our Team at Busy Bees - Leading Nursery Group in the UK Are you passionate about working with children and eager to start your career in early childhood education? As an Early Years Assistant (Unqualified) at Busy Bees, you'll gain valuable experience in a dynamic environment while helping children grow and develop. This role is perfect for anyone eager to learn and grow in their professional journey, with ongoing support and training to help you succeed in the early years sector. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you'll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Haywards Heath, rated Outstanding by Ofsted, accommodates 120 children and is part of an expanding and well-respected UK portfolio. Our nursery combines safe and secure facilities with well-trained and qualified staff, along with effective learning programs and play equipment designed to develop children's communication and creative skills. Housed in a beautifully converted Grade II listed building, we offer 72 places, making a significant contribution to the local community. To support early childhood education, Busy Bees partners with local primary schools to ensure a smooth transition for children moving from nursery to school, fostering a sense of continuity in their educational journey. Additionally, we provide free parking for staff, ensuring convenient access to our nurturing environment. Busy Bees Benefits <ul> <li>Competitive salary</li> <li>Ongoing professional development and career progression </li> <li>Our 'Hive' benefits and wellbeing hub, with discounts across a huge range of retailers </li> <li>Up to 28 days holiday per year (including bank holidays)</li> <li>Your birthday off - it's our gift to you!</li> <li>Enhanced family leave and return to work bonus</li> <li>Menopause support through Peppy </li> <li>Financial support through Salary Finance </li> <li>Employee Assistance Programme and Mental Health First Aiders</li> <li>Cycle to Work scheme </li> <li>Easy access to your workplace pension through Cushon</li> <li>Discounted Private Medical Insurance (PMI)</li> </ul> But wait, there's more! You'll also enjoy access to our Benefits and Wellbeing platform, Hive - offering huge array huge of retail discounts helping your money to go further, along with a Wellbeing Hub featuring resources to support your physical and mental health. A Celebrating You section showcasing the ways we recognise and reward our valued team members. Plus, a dedicated Grow with Us area sharing the exciting development opportunities and training designed to support you to thrive and grow at Busy Bees. Role Responsibilities: Key Responsibilities <ul> <li>Assist in preparing and delivering educational activities for children.</li> <li>Support the team in maintaining a safe and nurturing environment.</li> <li>Help children develop socially, emotionally, and physically through engaging play-based learning.</li> <li>Ensure the welfare and safety of all children is maintained.</li> </ul> Required Qualifications: Ideal Candidate <ul> <li>No formal qualifications required, although prior experience in early years settings is beneficial.</li> <li>A passion for working with children and supporting their development.</li> <li>Empathy and understanding - each child is unique.</li> </ul> Get started in early years education with Busy Bees-apply now!

Relief Nursery Practitioner

A leading health screening company in Brighton is seeking a Configuration Analyst to optimize customer contact systems and enhance user experience. This role involves monitoring performance across various channels including voice, email, and social media, while also implementing improvements through data analysis. The position is hybrid and offers a competitive salary of £31,646 alongside comprehensive benefits including generous leave, health assessments, and professional development opportunities.

CCaaS Performance & Configuration Specialist

Configuration Analyst Worthing, West Sussex - Hybrid Full time, Permanent £31,646 per year plus various company benefits As our Configuration Analyst you will play a critical role in the optimisation and continuous improvement of Bluecrests CCaaS Platform and associated customer experience technologies. Working closely with the Configuration Owner, the post holder ensures that all customer contact systems, including voice, live chat, email, WhatsApp, social, dialler, and review platforms are operating efficiently, reliably, and in full compliance with regulatory and business standards. You will monitor and analyse live performance, identify resource, system or process issues, and implement configuration or workflow changes to ensure the best possible experience for our customers and the most efficient use of our resources. This role bridges operational insight with technical delivery, acting as a day to day owner for CCaaS performance, dialler activity, and interaction analytics across all departments. What can we offer you in return? Balance &amp; Support <ul> <li>Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)</li> <li>Company Sick Pay Scheme</li> <li>Enhanced Family Leave</li> </ul> Learning &amp; Development <ul> <li>Apprenticeship Schemes</li> <li>Career Development Opportunities</li> <li>Bluecrest Academy for Aspiring Managers</li> <li>Leadership Development Programme</li> <li>24/7 Learning Library - accessible for everyone!</li> </ul> Financial &amp; Lifestyle <ul> <li>Salary exchange pension</li> <li>Employee Charity Sponsorship Scheme</li> <li>Retail and Leisure DiscountsHome Office Allowance</li> <li> Protection</li> <li>Employee Assistance Programme</li> </ul> Health &amp; Wellbeing <ul> <li>Discounted Gym Membership</li> <li>Cycle to Work Scheme</li> <li>Four Free Health Assessments per year for yourself, family or friends</li> <li>50% Off Additional Health Tests</li> <li>Life Insurance</li> </ul> After qualifying period &amp; subject to terms and conditions and/or eligibility. Responsibilities System Monitoring and Real Time Management <ul> <li>Maintain real time oversight of all CCaaS modules and customer channels (voice, chat, email, social, WhatsApp, review sites) ensuring service levels are met and maintained.</li> <li>Monitor user performance, queue performance, adherence, occupancy, and routing accuracy, escalating performance risks and service deviations promptly.</li> <li>Apply short term resource adjustments, skill changes, and routing reconfiguration to stabilise performance in real time.</li> <li>Oversee dialler campaign setup, pacing ratios, contact strategy, data loads, and compliance against all Regulatory requirements.</li> <li>Maintain service dashboards and reporting for operations, ensuring visibility of volumes, adherence, and SLA performance.</li> <li>Act as the first line of support for NICE CXone system incidents, troubleshooting faults, and coordinating resolution via Jira tickets and vendor escalation where required.</li> </ul> Workflow &amp; Configuration Support <ul> <li>Support the Configuration Owner in maintaining and improving CCaaS configuration, including IVRs, skills, routing logic, and automation flows.</li> <li>Manage and prioritise all CXone related Jira tickets, ensuring timely updates, accurate categorisation (faults, change requests, enhancements), and clear communication with requestors.</li> <li>Perform daily system checks and coordinate fixes or escalations with internal or vendor support team</li> <li>Execute approved configuration changes and test outcomes before release into Configurationion.</li> <li>Support the integration and maintenance of IVR, WFM, AI functionality, Knowledge base, and Interaction Analytics features, ensuring alignment with operational workflows.</li> <li>Perform daily system checks and coordinate fixes or escalations with internal or vendor support teams.</li> <li>Participate in UAT, version upgrades, and system testing for new releases and enhancements.</li> </ul> Analytics &amp; Insight <ul> <li>Utilise Interaction Analytics (IA) to identify emerging trends, call drivers, sentiment, and repeat contact causes.</li> <li>Provide end of day and ad hoc performance summaries with clear commentary and data driven recommendations.</li> <li>Support the Transformation Lead and Configuration Owner in developing data models and reports for management dashboards.</li> <li>Identify opportunities for automation, self service, or deflection based on IA and operational data.</li> </ul> Continuous Improvement &amp; Governance <ul> <li>Recommend and implement system or process changes that reduce handling time, improve customer satisfaction, or increase occupancy.</li> <li>Ensure dialler and outbound campaigns meet all regulatory requirements, as well as Bluecrest internal policies.</li> <li>Maintain accurate documentation and audit trails of configuration and campaign changes.</li> <li>Contribute to the design and delivery of operational training where changes impact front line teams.</li> <li>Maintain awareness of emerging CCaaS functionality, automation tools, and AI capabilities to support future innovation.</li> <li>Maintain accurate documentation and audit trails of configuration and campaign changes, including Jira logs and change histories.</li> <li>This list of duties is not exhaustive, and the post holder may be required to undertake other reasonable duties comparable with the role as directed by management.</li> </ul>

Configuration Analyst

A global leader in energy solutions is seeking a Senior Manufacturing Engineer in Horsham, UK. The successful candidate will be responsible for developing and maintaining manufacturing processes for lithium batteries. They will collaborate with product engineers, troubleshoot manufacturing equipment, and ensure designs are manufactured effectively. Candidates should have a Bachelor's degree in engineering and 5+ years in a manufacturing environment, with experience in AS9100 and ISO 13485 preferred. This position offers a dynamic work environment with opportunities for innovation.

Senior Manufacturing Engineer - Lithium Battery Systems

A leading digital marketing agency in Worthing is seeking an experienced Digital PR Director to shape the digital PR function from the ground up. This role involves creating impactful Digital PR campaigns, leading Fresh Egg's own PR activities, and building strong relationships with journalists and influencers. The ideal candidate should have over 7 years of experience in Digital PR, possess excellent media relations skills, and understand how to drive organic performance in a digital landscape. An ambitious and strategic mindset is essential for success in this role.

Director of Digital PR & Growth

A well-established supplier in Henfield is seeking a Sales &amp; Customer Account Executive. This role involves managing customer inquiries, building long-term relationships, and driving sales. The ideal candidate should be organised, proactive, and possess strong communication skills. The company offers a salary of up to £30,000 with OTE of up to £35,000, alongside genuine progression opportunities in a supportive work environment.

1,217 Full time Jobs in Maresfield, Uckfield TN22, UK