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Vacancy NameAP ManagerVacancy NoVN1948Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionAccounts Payable Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: The purpose of the Finance Operations team is to ensure that all accounting entries for the People’s Partnership Group of companies are completed accurately and in a timely fashion. Timelines are dictated by regulatory, statutory or local guidelines and these are adhered to at all times. Control is maintained and demonstrated by preparing daily, monthly, and annual reconciliations, and reviewing the output on a regular basis. The role holder will form an integral part of the Accounts Payable team, managing the end-to-end P2P process within the Finance Operations team. What we’re looking for: • Proven experience in accounts payable, with a track record of managing AP processes and teams. • Experience with ERP systems (e.g., Business Central or similar ERP systems). Desirable to have experienced system change/process transformation. • Ability to work independently and manage multiple priorities. • Excellent communication and interpersonal skills. • Strong attention to detail and problem-solving abilities. • Proficiency in Microsoft Excel and other financial tools. What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range

Manor Royal Business District

AP Manager: People's Partnership

Vacancy NameCustomer Service Executive - Employer AdminVacancy NoVN1950Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: • Generous pension contributions with an employer contribution of up to 14% • Real living wage • Income protection, critical illness cover &amp; death in service insurance • Employee healthcare • Parental and adoption leave • Learning &amp; development opportunities and study support • Travel season ticket loans • Grab &amp; Go Deli Café • Volunteering days and charity payroll giving • Onsite gym • Ride-to-Work scheme • Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Customer Service Executive - Employer Admin: People's Partnership

Salary: Competitive Hours: 37.5 per week, Monday to Friday Location: Flexible working, with up to 3 days per week at our VHQ in Crawley Contract: Permanent Closing Date: 23rd January 2026&nbsp;<h2>In a nutshell</h2>&nbsp;At Virgin Atlantic, we believe everyone has the potential to take on the world. Our ambition is to be the most loved travel company, and as we enter an exciting new phase of growth, we’re challenging conventions with bold thinking, innovation and purpose. If you’re ready to shape the future of digital travel experiences, maximising the benefit of GenAI we’d love to hear from you.This is a senior leadership role responsible for transforming the performance and experience of Virgin Atlantic’s digital web ecosystem — from inspiration through to booking — across all digital channels.You will define and lead the end-to-end web strategy, ensuring our website delivers seamless, inspiring and commercially successful journeys that reflect our premium brand. You will be responsible for ensuring we innovate at pace maximising the benefit of GenAI capabilities. With a deep understanding of customer needs and commercial performance, you will create a high-impact roadmap that brings together flights, holidays, loyalty and content into one cohesive experience.You will be accountable for delivering measurable improvements in customer satisfaction, conversion and business value. Leading a multidisciplinary team of internal and external experts across product, design, engineering, marketing and analytics, you will ensure the platform consistently exceeds customer expectations. You will continuously evaluate and apply the latest GenAI developments, ensuring we stay at the forefront of innovation.This role has direct leadership responsibility for Digital Product Managers / Owners and the Design team. You will set the vision for product and design excellence, accessibility, usability and consistency across platforms, embedding design throughout the product development lifecycle to drive tangible business outcomes.As a senior digital leader, you will represent Digital Product at senior forums, influencing decision-making at SLT and Executive level, while building a high-performing, inclusive and future-focused team.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Own the product vision and strategic roadmap for the web experience, from inspiration to booking</li><li>Define clear KPIs for conversion, engagement and end-to-end journey performance</li><li>Develop compelling, data-driven business cases to support investment decisions</li><li>Embed GenAI tools and capabilities into product and design ways of working to accelerate discovery, experimentation and delivery</li><li>Align experience outcomes with commercial performance and brand standards</li><li>Champion digital-first thinking across the organisation</li><li>Use analytics, experimentation and A/B testing to optimise journeys and drive continuous improvement</li><li>Maintain clear visibility of performance and roadmap progress at SLT level</li><li>Translate strategy into clear, prioritised roadmaps, OKRs and quarterly plans</li><li>Lead prioritisation and planning across squads, ensuring high-impact delivery</li><li>Ensure effective use of agile ways of working</li><li>Build strong partnerships with engineering, marketing, commercial, loyalty, data and content teams</li><li>Set and evolve the design vision across all digital platforms</li><li>Lead and grow the Design team, embedding design systems, accessibility and usability standards</li><li>Govern UX, UI and visual consistency across squads</li><li>Champion a culture of design excellence and user-centred thinking</li><li>Lead, coach and inspire multidisciplinary teams across product and design</li><li>Set clear goals and stretch ambitions for product excellence</li><li>Foster a culture of high performance, collaboration and continuous learning</li><li>Represent Digital Product in strategic, investment and governance forums</li><li>Stay ahead of digital, UX and technology trends, bringing innovation through personalisation, GenAI and platform evolution</li><li>Represent Virgin Atlantic externally within digital and product leadership communities</li><li>Model leadership behaviours aligned to Virgin Atlantic’s values</li></ul>&nbsp;<h2>About you</h2>&nbsp;<ul><li>Significant experience owning digital product strategy, delivery and optimisation</li><li>Proven track record delivering high-performing web platforms and ecommerce journeys</li><li>Strong background in UX, UI and product design leadership</li><li>Deep experience using customer data, analytics and experimentation to drive outcomes</li><li>Commercially astute, with experience managing digital investment and budgets</li><li>Proven ability to lead cross-functional teams in agile environments</li><li>Confident, inspiring leader with strong stakeholder management skills</li><li>Excellent communication and influencing skills at Executive and Board level</li><li>Experience in ecommerce, travel or customer-centric digital platforms</li></ul>&nbsp;<h2>Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life — and so do our colleagues. We’re proud to be an equal opportunities employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world, regardless of age, gender, gender identity or expression, ethnicity, sexual orientation, disability, religion or belief.We’re committed to creating an inclusive environment where everyone feels they belong and can thrive.If you need any adjustments or support at any stage of the recruitment process, please let us know. You can contact our team at <a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>, confident that your individual needs will be fully supported.

Senior Digital Product Manager: Virgin Atlantic

Hours: 37.5 per week, Monday to Friday Location: Hybrid working with up to 3 days per week at our VHQ, Crawley, West Sussex Contract: Permanent Closing date: 19th January&nbsp;<h2>In a nutshell</h2>&nbsp;Are you ready to lead the charge in shaping how Data &amp; AI are governed at Virgin Atlantic?As the Manager – Data &amp; AI Governance, you'll sit at the heart of our data ecosystem, responsible for developing, operationalising, and continuously evolving our enterprise-wide Data &amp; AI Governance Framework.You’ll spearhead the creation and evolution of our Enterprise Knowledge Graph, shape and govern data access personas and policies, and drive Responsible &amp; Ethical AI standards, while embedding a strong governance culture across the organisation.We’re specifically seeking a candidate with hands-on experience activating Data &amp; AI Governance from concept to reality, creating the first fully working version of our Data &amp; AI governance framework, ideally in Travel, Retail or Hospitality sectors, with practical experience implementing Ethical AI practices. Experience with Databricks and Microsoft stack is advantageous.&nbsp;<h2>Day to day</h2>&nbsp;<ul><li>Design, implement and evolve the Data &amp; AI Governance Framework.</li><li>Develop and maintain the Enterprise Knowledge Graph</li><li>Collaborate with teams from various departments to define data governance requirements and standards.</li><li>Establish and govern data access personas and policies.</li><li>Roll out Responsible &amp; Ethical AI standards and controls.</li><li>Drive governance culture via training, workshops and communities of practice.</li><li>Maintain metadata, catalogue, lineage and quality management practices.</li><li>Partner with DPO, InfoSec, Engineering and Platform teams.</li><li>Resolve data quality issues and support data stewardship.</li><li>Provide governance expertise across working groups and forums.</li></ul>&nbsp;<h2>About you</h2>&nbsp;Essential:<ul><li>Experience in both Data Governance and AI Governance, with the ability to apply these disciplines in complex, multi-stakeholder environments.</li><li>Hands-on experience scaling Data and AI governance frameworks from concept to operational reality as an individual contributor within large organisations.</li><li>Practical industry experience in Travel, Retail or Hospitality, or similarly fast-paced, customer-centric sectors.</li><li>Experience implementing Responsible and Ethical AI standards, including designing and operationalising controls that support safe and compliant AI use.</li><li>Strong understanding of metadata, lineage, data lifecycle management, data quality, and governance policy design.</li><li>Knowledge of GDPR, the EU AI Act, and emerging AI governance and regulatory frameworks, with the ability to interpret and translate these requirements into practical governance processes.</li><li>Working knowledge of AI ethics, AI regulatory alignment, AI risk frameworks, AI lifecycle governance, monitoring of AI models and GenAI adoption considerations.</li><li>Ability to influence confidently at VP level and above, and to build effective partnerships with engineering, security, DPO and business stakeholders to drive adoption and compliance.</li></ul>Advantageous:<ul><li>Experience with Databricks, Unity Catalog, Purview or the broader Microsoft data ecosystem.</li><li>Background in Responsible AI policy creation and implementation, including model monitoring and assurance practices.</li></ul>&nbsp;<h2>Be yourself – Our differences make us stronger</h2>&nbsp;Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.

Manager - AI and Data Governance: Virgin Atlantic

Location: Hybrid working, 3 days per week from our Crawley offices Hours: Full Time, 37.5 hours per week. Monday to Friday Contract Type: Permanent Closing Date: 25th January 2026&nbsp; At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. &nbsp;If you’re ready to bring bold ideas to life and help shape the voice of our brand at the highest levels of the business, read on. &nbsp;&nbsp;<h2>In a nutshell</h2> The Analytics Specialist for Virgin Atlantic Holidays will be responsible for transforming customer and operational data into actionable insights that drive strategic decision-making and performance optimisation.&nbsp;This role focuses on delivering high-quality analysis, reporting, and dashboards that enhance guest understanding, engagement, campaign effectiveness, and business profitability. Acting as a key bridge between data, marketing, commercial and Virgin Atlantic Holidays product functions, the role ensures analytics play a central part in shaping our holiday propositions, communications and experiences. The role will champion the use of advanced analytics and AI to enhance customer lifetime value, improve targeting precision, and drive growth across Virgin Atlantic Holidays’ key segments The position demands curiosity, technical rigour, and the ability to translate complex datasets into clear narratives that influence stakeholders across the business&nbsp;<h2>Day to day</h2> • Develop reporting dashboards that improve our understanding of Holidays guests • Develop our insight capability and how we can quickly translate this into meaningful business actions • Understand trends that lead to potential business risks &amp; opportunities working collaboratively to validate and provide actionable recommendations • Enrich our business segmentation with Holidays guest data and how we can track core guest segments • Create the guest narrative to create recommendations on how we can effectively target and grow the Holidays core segments • Champion the development of our guest segments and how these relate to Holidays growth • Collaborating with CRM Design, Journeys &amp; Holiday teams, develop holidays guest insight linked to guest journeys and the lifecycle we want to develop • Create activity performance dashboards and recommendations to optimise performance post activity&nbsp;&nbsp;<h2>About You</h2> Essential attributes • Proven experience in an analytical or insight-driven role, ideally within travel, retail, or digital marketing • Strong proficiency in SQL, Power BI (or equivalent data visualisation tools), and data manipulation within large, complex datasets • Deep understanding of marketing data platforms, customer segmentation, and campaign performance measurement • Demonstrated ability to translate data findings into commercial recommendations and influence decision-making • Excellent communication skills, capable of presenting insights to both technical and non-technical audiences Preferred attributes • Experience within a CRM, loyalty, or customer engagement environment. • Understanding of digital and offline campaign performance metrics (e.g. NPS, revenue attribution, engagement) • Familiarity with data governance, testing frameworks, and “test and learn” optimisation methodologies. • Degree in Mathematics, Statistics, Economics, or related discipline (or equivalent work experience)&nbsp;Does the above sound like you? Then we'd love to hear from you! &nbsp;&nbsp;<h2>Be yourself – Our differences make us stronger</h2> Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.&nbsp;&nbsp;<h2>Our recipe for Leadership</h2> At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a>

CRM Analyst: Virgin Atlantic

Engineering Safety &amp; Compliance Adviser Permanent contractSalary from £48,431+ £1,100 flex allowance + Up to 15% Bonus + BenefitsGreat journeys happen at London Gatwick. Where will your career take you?The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday. What is the role?The Engineering Safety &amp; Compliance Advisor will provide hands-on support and expert guidance to ensure daily Engineering operations adhere to HSE policies, legal requirements and Engineering Safety Standards. The role will work closely with business units to identify hazards, opportunities, provide coaching and reinforce open communication around health and safety. Through regular inspections and collaborative problem-solving to help embed a positive safety culture and empower employees to take personal responsibility for their and others health and safety.The Engineering Safety &amp; Compliance advisor will also be involved in delivery of Safety related training to front line Technicians to ensure they remain in date and competent. What will you do?<ul><li>Serve as a point of contact for day-to-day HSE advice, supporting operational staff in understanding and meeting requirements against ISO 45001, legal requirements and Engineering Safety Standards.</li><li>Assist in preparing and completing assessments and reports for a range of diverse tasks.</li><li>Provide support and assurance of investigations into incidents, near misses and unsafe acts or conditions, helping to ensure corrective actions are completed and learning is shared.</li><li>Deliver toolbox talks, briefings, and safety training courses to reinforce critical safety topics.</li><li>Complete inspection and audits to provide support and assurance, reporting findings and contributing to continuous improvement.</li></ul>Do you have what we're looking for?<ul><li>NEBOSH National General Certificate in Occupational Health &amp; Safety</li><li>HSE experience in a multi-function and customer orientated organisation.</li><li>Safety Management Systems</li><li>HSE Legislation and enforcement frameworks</li><li>HSE General Guidance and Advice</li><li>Internal audit / inspection and Monitor and Review programmes</li><li>Risk assessments (includes e.g. fire safety, Legionella, COSHH, Asbestos, DSE, Manual Handling)</li><li>Incident investigations</li><li>Health and safety in a multi-function customer orientated organisation</li><li>Delivery of HSE objectives, aims and improvement programmes</li></ul>What's in it for you?We value our people and reward every employee fairly with a highly competitive package, enhanced by a discretionary annual bonus, free staff parking, discounted rail travel to work, share matching scheme and more. We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.There's also plenty of opportunities for career progression, as well as training to support your personal and professional development. At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. What's it like to work at London Gatwick?At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware as part of your application should you require any reasonable adjustments.Click apply now to start your career journey with London Gatwick.You can find out more about what it's like to work at London Gatwick, visit our careers site <a href="https://www.gatwickairport.com/company/careers.html" target="_blank">Careers at London Gatwick </a>

London Gatwick Airport

London Gatwick Airport-1

Great journeys happen at Lodnon Gatwick

Engineering Safety & Compliance Advisor

Project Manager Circa £70,000 + 5% Welcome Bonus + £4,750 Flex Allowance + up to 20% Bonus + BenefitsGreat journeys happen at London Gatwick. Where will your career take you?The buzz, the energy, the sheer magic of travel… You can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday. This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.What is the role?London Gatwick is evolving rapidly, presenting an exciting opportunity for a Project Manager (Civils) to join our high-performing and expanding Airfield and Civils Programme, working on delivering and shaping Gatwick's future infrastructure. As a Project Manager at London Gatwick, you'll lead strategic construction projects from conception, through execution and closeout. We have a growing portfolio of projects on the Airfield, which range from £5 to £150m, including projects for Runways, taxiways and roads, as well as upgrading air traffic control systems. You will be supporting the Programme Manager and the team to ensure that projects are delivered on time and within budget to the highest standard.In this pivotal role, you will lead the full project lifecycle of crucial Civil Engineering and Infrastructure projects within an operational airport environment. You will manage the technical, commercial, and financial aspects to achieve both project and business objectives, resultantly the shaping of the future of one of the world's busiest airports.If you have a proven track record of delivering projects above £10m, this is a unique opportunity to join a dynamic team and make a significant impact.What will you do?Reporting to the Programme Manager or Senior Project Manager, you'll be responsible for taking complex projects through various stages, from design and procurement to construction and delivery. You'll be focused on high-quality results and handing over the project confident in the knowledge that you have played a pivotal role in helping London Gatwick deliver something impactful for the business and its customers.Do you have what we're looking for?The live environment at London Gatwick requires all our teams to have a flexible and adaptable approach, with problem solving skills and an innovative outlook. In addition, this role requires:<ul><li>Experience as a Project manager or assistant project manager on large projects or multi-year programs with a value typically over £10m in a relevant industry, including team leadership and external supplier management.Direct experience of the placement of Pavement Quality Concrete and Aviation surfacing is highly desirable</li><li>Demonstrable experience in communicating with a wide range of stakeholders, with multiple and sometimes conflicting priorities, to explain how you are working and why in a straightforward way.</li><li>Proven leadership and influencing skills, along with the ability to motivate, coach, facilitate, and create learning opportunities for others.</li><li>Experience in managing multiple, interfacing, concurrent projects is desirable.</li><li>Leadership of infrastructure projects in a live operational environment.</li><li>A qualification in Project Management (eg APM PMQ) and a degree in Civil Engineering or Construction is desirable.</li></ul>Skills<ul><li>Strong leadership and influencing skills.</li><li>Effective communication skills.</li><li>Strong practical problem-solving abilities.</li><li>Ability to manage complex stakeholder requirements.</li><li>Sound commercial and financial awareness.</li><li>Knowledge of the NEC suite of contracts is desirable.</li><li>Understanding of contract administration and negotiations.</li><li>Familiarity with the airport environment is desirable.</li></ul>What's in it for you?We value our people and reward every employee fairly with a highly competitive package, enhanced by a discretionary annual bonus, free staff parking, discounted rail travel to work, share matching scheme and more. We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.There are also plenty of opportunities for career progression, as well as training to support your personal and professional development. At London Gatwick, we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. Our employees tell us that working here is something special and no day is like another, where our teams do something every day that other airports only dream of. Along with a competitive salary, our employees enjoy a range of personal, health and financial benefits, including:<ul><li>5% Welcome Bonus</li><li>Performance-based bonus scheme</li><li>High street shops and restaurant discounts</li><li>Healthcare scheme</li><li>Life and disability insurance</li><li>Professional training to develop</li><li>Free holiday parking</li><li>Discounted travel to work schemes</li><li>Free on-site parking</li><li>Volunteer days</li></ul>What's it like to work at London Gatwick?At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise that we all play an important role in our success.London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware, as part of your application, should you require any reasonable adjustments.Click apply now to start your career journey with London Gatwick.You can find out more about what it's like to work at London Gatwick by visiting our careers site, <a href="https://www.gatwickairport.com/company/careers.html" target="_blank">Careers at London Gatwick </a>

Project Manager (Civils)

Paid Media Manager Circa £43,000, £1,100 flex allowance, up to 15% discretionary bonus + benefits Great journeys happen at London Gatwick. Where will your career take you?The buzz, the energy, the sheer magic of travel… you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday. This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business. What is the role?We're looking for a results-driven Paid Media Manager to lead high-impact performance marketing campaigns for Car Parks &amp; Commercial Products. You'll take ownership of a £5M annual paid media budget, driving performance across multiple channels and markets. This is a strategic, hands-on role where you'll optimise campaigns, innovate bidding strategies, and deliver measurable ROI. What will you do?<ul><li>Manage and optimise a £5M+ annual paid media budget to deliver ROI and growth targets. </li></ul><ul><li>Plan, build and manage campaigns across Google Ads, Bing, Meta and emerging platforms. </li></ul><ul><li>Expand into multi-channel acquisition including affiliate, display and programmatic. </li></ul><ul><li>Lead A/B testing for ad copy, bidding strategies and landing pages to maximise performance. </li></ul><ul><li>Monitor KPIs (ROAS, CPA, CTR, conversion rate) and deliver actionable insights. </li></ul><ul><li>Produce accurate weekly and monthly reports and strategic recommendations for senior stakeholders. </li></ul><ul><li>Collaborate with the Digital Acquisition Manager, Marketing and Data Science team to align campaigns with broader acquisition goals. </li></ul><ul><li>Explore new tools, technologies, and channels to keep our paid media strategy ahead of the curve. </li></ul>Do you have what we're looking for?<ul><li>Degree educated in a quantitative discipline </li></ul><ul><li>Demonstratable strong knowledge of Google Ads, SA360 and Bing Ads, including automated bidding strategies. </li></ul><ul><li>Proven experience managing large-scale paid media budgets (£5M+). </li></ul><ul><li>Expertise in Google Ads, Bing Ads, Meta, and ideally affiliate/programmatic channels. </li></ul><ul><li>Strong analytical skills with a data-driven approach to optimisation. </li></ul><ul><li>Excellent communication and stakeholder management skills. </li></ul><ul><li>Experience in the travel sector is desirable. </li></ul><ul><li>Experience in AB testing, ad copy optimisation and landing page performance. </li></ul><ul><li>Strong ability to present insights and recommendations to senior stakeholders. </li></ul><ul><li>Knowledge of platform policies, GDPR and brand safety standards. </li></ul>What's in it for you?We value our people and reward every employee fairly with a highly competitive package, enhanced by: <ul><li>A discretionary annual bonus, </li></ul><ul><li>Free staff parking, </li></ul><ul><li>Discounted rail travel to work, </li></ul><ul><li>Share matching scheme and more. </li></ul>We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most. There's also plenty of opportunities for career progression, as well as training to support your personal and professional development. At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. What's it like to work at London Gatwick?At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included. We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success. London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware as part of your application should you require any reasonable adjustments. Click apply now to start your career journey with London Gatwick. You can find out more about what it's like to work at London Gatwick, visit our careers site <a href="https://www.gatwickairport.com/company/careers.html" target="_blank">Careers at London Gatwick </a>

Paid Media Manager

Senior Project ManagerCirca £89,000 + 5% Welcome Bonus + £4,750 Flex Allowance + up to 20% Bonus + BenefitsGreat journeys happen at London Gatwick. Where will your career take you?The buzz, the energy, the sheer magic of travel… You can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from your everyday life. This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business.What is the role?London Gatwick is evolving rapidly, presenting an exciting opportunity for a Senior Project Manager (Civils) to join our high-performing and expanding Airfield and Civils Programme, working on delivering and shaping Gatwick's future infrastructure. As a Senior Project Manager at London Gatwick, you'll lead strategic construction projects from conception, through execution and closeout. We have a growing portfolio of projects on the Airfield, which range from £5 to £150m, including projects for Runways, taxiways and roads, as well as upgrading air traffic control systems. You will be supporting the Programme Manager and the team to ensure that projects are delivered on time and within budget to the highest standard.In this pivotal role, you will lead the full project lifecycle of crucial Civil Engineering and Infrastructure projects within an operational airport environment. You will manage the technical, commercial, and financial aspects to achieve both project and business objectives, resultantly the shaping of the future of one of the world's busiest airports.If you have a proven track record of delivering projects above £20m, this is a unique opportunity to join a dynamic team and make a significant impact.What will you do?Reporting to the Programme Manager, you'll be responsible for taking complex projects through various stages, from design and procurement to construction and delivery. You'll be focused on high-quality results and handing over the project confident in the knowledge that you have played a pivotal role in helping London Gatwick deliver something impactful for the business and its customers.Do you have what we're looking for?The live environment at London Gatwick requires all our teams to have a flexible and adaptable approach, with problem solving skills and an innovative outlook. In addition, this role requires:<ul><li>Significant experience as a Senior Project Manager or Project Manager, leading infrastructure projects in a live operational environment. Your experience will demonstrate handling big projects or multi-year programs worth over £20 million (ideally in a relevant industry, for example, highways, airfields, rail or nuclear)</li><li>Experience in leading teams of 10 people or more</li><li>Demonstrable experience in communicating with a wide range of stakeholders, with multiple and sometimes conflicting priorities, to explain how you are working and why in a straightforward way.</li><li>Proven leadership and influencing skills, along with the ability to motivate, coach, facilitate, and create learning opportunities for others.</li><li>A qualification in Project Management (eg APM PMQ) and a degree in Civil Engineering or Construction is desirable.</li></ul>Skills<ul><li>Strong leadership and influencing skills.</li><li>Effective communication skills.</li><li>Strong practical problem-solving abilities.</li><li>Ability to manage complex stakeholder requirements.</li><li>Sound commercial and financial awareness.</li><li>Knowledge of the NEC suite of contracts is desirable.</li><li>Understanding of contract administration and negotiations.</li><li>Familiarity with the airport environment is desirable</li></ul>What's in it for you?We value our people and reward every employee fairly with a highly competitive package, enhanced by a discretionary annual bonus, free staff parking, discounted rail travel to work, share matching scheme and more. We offer a rewarding world of flexible benefits you can tailor to the things that matter to you most.There are also plenty of opportunities for career progression, as well as training to support your personal and professional development. At London Gatwick, we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. Our employees tell us that working here is something special and no day is like another, where our teams do something every day that other airports only dream of. Along with a competitive salary, our employees enjoy a range of personal, health and financial benefits, including:<ul><li>5% Welcome Bonus</li><li>Performance-based bonus scheme</li><li>High street shops and restaurant discounts</li><li>Healthcare scheme</li><li>Life and disability insurance</li><li>Professional training to develop</li><li>Discounted travel</li><li>Volunteer days</li></ul>What's it like to work at London Gatwick?At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise that we all play an important role in our success.London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please make us aware, as part of your application, should you require any reasonable adjustments.Click apply now to start your career journey with London Gatwick.You can find out more about what it's like to work at London Gatwick by visiting our careers site, <a href="https://www.gatwickairport.com/company/careers.html" target="_blank">Careers at London Gatwick </a>

Senior Project Manager (Civils)

Balfe’s Bikes – Customer Experience Agent AdvisorAt Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.Our brand Purpose is:&nbsp;To make cycling welcoming for all and empower people to feel confident living life on two wheels.Our brand Mission is: Our mission is to inspire a lifelong love of cycling by welcoming and supporting every rider – whether they’re a complete beginner or a seasoned pro.Our brand Vision is:&nbsp;To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.Based at Gatwick Warehouse, Crawley, West Sussex.We are looking for a full-time Customer Experience Agent to deliver excellent service to our customers through a variety of channels. Our people are at the heart of what we do and ensuring our customers and colleagues get the best service is a key driver.&nbsp; Based in Crawley, we currently have 12 stores in London and, Southeast. We are passionate about cycling and want to communicate this to our customers.&nbsp;The Customer Experience Agent will report directly to the Support Team Manager who is responsible for the coaching, training and development for members of the Support Team.The contacts from the customers will be managed through a variety of channels including phones, webchat, social media and email correspondence. Experience of some or all these channels is required.Key Responsibilities<ul><li>Monitor, respond to, and resolve customer queries related to cycling products and services via webchat, phone, email, and social media.</li><li>Provide expert technical support on the full range of Balfe’s Bikes products, ensuring customers receive the best advice for their cycling needs and satisfaction.</li><li>Assist customers by offering detailed product information, helping them find the right bikes, components, and accessories, and resolving any issues that arise.</li><li>Maintain a professional and friendly approach when communicating with customers, ensuring they feel valued and supported.</li><li>Offer alternative solutions, when necessary, always aiming to meet customers' cycling needs and enhance their experience.</li><li>Advise on and process Cycle to Work schemes, helping customers make the most of these programs to get on the road.</li><li>Perform any other customer service-related tasks, always ensuring a smooth and positive experience for all cycling enthusiasts.</li><li>Any other Customer service-related tasks as directed by management.</li></ul>Knowledge, Skills and Experience:<ul><li>Ability to demonstrate a solid understanding of bicycles, components, and cycling technology, with a genuine passion to broaden and expand this knowledge further.</li><li>Excellent verbal and written communication skills, with the ability to engage effectively with fellow cyclists, team members, and customers.</li><li>Exceptional attention to detail, striving for excellence in all aspects of bike assembly, maintenance, and customer service.</li><li>Proven experience working in a dynamic, fast-paced environment, ideally within the cycling or outdoor industry, contributing to a high-performing team.</li><li>Skilled at managing multiple tasks and shifting priorities while maintaining high standards of quality and service.</li><li>Self-driven and decisive, with a positive attitude, strong problem-solving abilities, and the ability to take ownership of tasks from start to finish.</li><li>Confident and professional communication skills, with the ability to engage with all levels of the business, including senior management and directors.</li><li>Flexible and adaptable, with the willingness to take on varied duties as needed, including working evening and weekend shifts in line with business needs.</li><li>Availability to work one weekend day every five weeks and a late shift (11am to 8pm) once a week, ensuring the team’s operational flexibility.</li></ul>Balfe’s PerksWhat's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:<ul><li>Cycle to Work initiative.</li><li>Excellent staff discounts</li><li>Performance bonuses</li><li>Referral Bonus</li><li>Enhanced Parental Policies</li><li>28 Days Annual Leave</li></ul>&nbsp;&nbsp;Our Values&nbsp;Passion: We live and breathe cycling, and we’re here to inspire a lifelong love of riding in every cyclistKnowledge: We share our expertise to empower every rider with the confidence to enjoy every journeyCommunity: Cycling connects us all, and we foster a welcoming space where every rider belongsTeamwork: No egos. Just collaboration. Working together to support our customers and each other.Honesty: Trust is everything. We’re always open, transparent and committed to doing the right thing.&nbsp;&nbsp;

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