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We are looking for an experienced and dynamic Technical Customer Support Manager to lead our high-performing Post-Installation Support Team. This critical role is the heartbeat of our customer experience after a product is installed. You'll be responsible for ensuring our team delivers fast, effective, and empathetic technical problem solving across multiple channels, working seamlessly with our field engineers, manufacturers, and internal retail teams. Key Responsibilities <ul> <li>Operational Leadership &amp; Mentorship: Serve as the first point of escalation for complex technical issues and difficult customer situations, guiding the team to quick, quality resolutions.</li> <li>Day to Day Management: Oversee the daily rotas, coverage, workflow and queue management across all support channels, including inbound phone support, HubSpot queries, customer inks (emails), and internal escalations (Community Managers, Slack channels).</li> <li>Performance and Quality Coaching: Conduct real time coaching and side by side training on call handling, technical diagnosis, and empathetic communication to ensure consistent service quality and efficiency. And create a culture of high performance.</li> <li>Process Improvement: Proactively identify friction points in the customer journey or internal handoffs (e.g., to Field Engineers or Manufacturers) and suggest practical process and knowledge base improvements to the Manager.</li> <li>Cross Functional Relationship: Act as the operational bridge between the support team and external teams such as Manufacturers, OE Retail, Field Teams to coordinate quick resolutions and clarify customer needs.</li> <li>Simplifying Complexity: Guide the team in translating tricky technical issues into clear, jargon free explanations, boosting customer confidence and product understanding.</li> </ul> What You'll Bring <ul> <li>Proven Experience: Demonstrated success in managing customer operations teams.</li> <li>You are a starter finisher, and a go getter, with a drive to seek out improvements and deliver them.</li> <li>Exceptional Communication: Strong coordination and communication skills, with the ability to manage urgent priorities and busy situations effectively.</li> <li>Curiosity &amp; Problem Solving: A "forever curious" mindset that drives a deep understanding of product functionality and ability to problem solve.</li> <li>Customer Focus: A genuine passion for helping customers maximise their product experience and a commitment to transforming challenging situations into positive outcomes.</li> <li>Operational Excellence: Experience working across multiple support channels and coordinating with cross functional teams.</li> </ul> If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Aftercare Team Lead

Senior Nature Based Solutions Specialist page is loaded  Senior Nature Based Solutions Specialistlocations: Worthing: FALMERtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 19, 2025 (19 days left to apply)job requisition id: JR7465 Closing Date 2026-01-02Job Title: Senior Nature Based Solutions SpecialistLocation: Flexible (ideally West Sussex or Hampshire) - 1 day a week in Durrington, West SussexContract Type: PermanentHours: 37 hours per weekSalary: circa £55,000 depending on skills and experienceThe Environment &amp; Innovation team is at the forefront of Southern Water's drive to enhance and protect the environment. Deploying the latest innovative solutions and working in partnership with our customers and stakeholders, the team takes an holistic approach to managing water quality and flow across the region. The portfolio has rapidly expanded from £50million to over £2 billion in the next 10-year period. This is a fast-paced team that is now expanding to continue to deliver a larger programme of sustainable and innovative solutions.A brand new position has been created to join our Environment &amp; Innovation team as a Senior Nature Based Solutions Specialist. Job Overview Support delivery of our regulatory programme, supporting the Principal Nature Based Solutions Specialist to manage implementation, delivery and reporting of our regulatory investigations, impact assessments, ecological schemes and compliance requirements. Responsible for managing projects through a full lifecycle and delivering outcomes within given timescales. A key element of this role is engagement with key stakeholders including our regulators (EA and NE), other Water Companies, the Water Industry, Catchment Partnerships, internally within SWS to promote our Catchment First Programme and contribute to industry technical working groups. Providing Nature Based Solutions advice to the wider business in relation to ecology, planning and development, environmental policy etc. Contribute to industry forums promoting the Catchment First approach. Assist and mentor the professional development of the Nature Based Solutions Specialists. Support how we can best deliver in each catchment, balancing the opportunities for specialist consultants, catchment partnership working and direct delivery by the in-house team. About You Demonstrable expertise in ecology, river / wetland restoration, biodiversity enhancement, planning and development. Proven expertise of project management, including planning and permitting requirements. The ability to demonstrate the completion of quality multi-disciplinary tasks on time to a consistent &amp; high standard. Experience managing delivery of technical work via sub-contracted consultancy teams. Experience translating regulatory environmental requirements into deliverable and manageable work streams. Degree in relevant environmental discipline or equivalent experience. Masters degree in relevant discipline such as Hydroecology is desirable. Chartership or working towards is highly desirable. Package This role will be full time Monday to Friday with a hybrid approach to working between our projects/sites, office and home. We are offering a salary of circa £55,000 as well as other benefits including: Generous pension up to 11% company contribution 25 days annual leave Life assurance equal to 4x salary Salary sacrifice electric car scheme (after 6 months service) Health Cash Plan Full funded eye tests Two paid volunteering days a year Occupational health service Discounts with over 800 popular retailers Digital GP service Study support may be available for job-related qualifications Competitive maternity leave and flexible return to work options Cycle to work schemeJoin our Environment &amp; Innovation team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.Privacy Statement:Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.  Our Benefits Company and performance-related bonus Generous pension with up to 11% company contribution Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 25 days annual holiday Occupational health service Perkbox benefits offering discounts and savings on several products and experiences Study support may be available for job-related qualifications We offer competitive maternity leave and flexible return to work options

Senior Nature Based Solutions Specialist

As a Principal Narrative Designer, you will be tasked with creating and implementing engaging dialogue and compelling characters. You will craft the game's narrative journey while collaborating with the development team and guiding narrative designers.By working closely with a multidisciplinary team, you will ensure alignment with the overall creative vision and narrative direction. What you'll be doing: <ul><li>Work with designers and writers to craft scenarios that deliver both quality narrative and the story beats across the game.</li><li>Writing and implementation of in-game dialogue, barks and text, using Unreal and proprietary tools.</li><li>Help drive the definition and adoption of narrative best practices and methods used by the team.</li><li>Work with the Narrative Architect and production, to plan, scope, and schedule writing tasks and deliverables.</li><li>Write and edit compelling dialogue for characters, missions, and cinematics.</li><li>Guide and mentor the writing team to achieve consistency and quality.</li><li>Utilise the narrative means to enhance and guide the player through their journey and experience.</li><li>Ensure consistency of voice, tone and theme across your areas of work.</li><li>Creating and maintaining narrative design documentation.</li><li>Coordinate and drive the narrative across multiple disciplines.</li></ul> What we are looking for: <ul><li>7+ years' experience as a narrative designer, writing and implementing dialogue to support the player's journey.</li><li>Knowledge of Unreal and experienced in setting up and triggering dialogue.</li><li>Well-developed written and verbal communication and documentation skills.</li><li>Self-motivated and pro-active with a strong work ethic.</li><li>Be an advocate and ambassador for the narrative and the sharing of information.</li><li>Excellent time management and prioritisation skills.</li><li>An excellent understanding of non-linear narrative systems and structures.</li><li>Strong writing and editing skills.</li></ul>We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.

Principal Narrative Designer

Overview We are looking to strengthen our engineering team with a Senior Mechanical Engineer based at Brighton with hybrid working available.You will report directly to the Principal Engineer and your role will be to provide superior quality Engineering Design services to allow the company to minimise risks and maximise profits on turnkey and engineering services contracts. You will co-ordinate the design and produce design documents and drawings taking due account of health and safety requirements, specifications and standards pertaining to the contract.Key responsibilities will include:<ul><li>Produce design layouts which are cost effective, meet the requirements of the specification and which can be constructed and commissioned effectively. The term 'cost' is to embrace all costs associated with the design and the subsequent construction of the design. To be cost effective the whole out turn cost of the design solution must be considered including design time costs, material costs, erection costs and any impact that the design solution might have on other disciplines.</li><li>Ensure that standard practices are utilised where ever possible. Maintain competitiveness. Provide estimates and feedback for Proposals department</li><li>Work to procedures and processes to ensure the continuing development of the department</li><li>Assist in developing procedures and processes. Monitor and review the procedures and processes</li><li>Write, update and monitor efficient procedures to aid the smooth running of the department.</li><li>Ensure co-ordination of designs with all other disciplines internal and external to MWHT in order to ensure that the design processes carried out on the contract are co-ordinated for the benefit of the contract as a whole.</li><li>Maintain files and records throughout the duration of contracts.</li><li>Assure customer satisfaction.</li><li>To work within a culture where satisfying the customer is recognised as the key to achieving other objectives, and that customers include everyone receiving benefit from our processes, whether end users or other departments within the company.</li><li>Maintain a personal development plan.</li><li>Assist in supervising and developing staff.</li><li>Assist in ensuring a safe working environment for all staff.</li><li>Reduce waste to a minimum from all departmental activities.</li><li>Ensure designs take account of environmental issues.</li><li>Ensure that design takes full regard of all health and safety requirements.</li></ul> Essential qualifications and experience <ul><li>Understand the principles of water and sewage treatment.</li><li>Have experience of managing/mentoring members of staff in designing relevant discipline aspects of water and sewage treatment plants.</li><li>Membership of a professional institution chartered or nearing chartership.</li><li>Minimum: relevant discipline Engineering degree.</li><li>Minimum: relevant discipline Engineering HND.</li><li>Ability to rationalise designs and produce economic plant layouts.</li><li>Good general knowledge of all aspects of water treatment, e.g. mechanical engineering, process engineering, electrical engineering and project management.</li><li>A flexible mind, with the ability to assimilate large amounts of different data at one time.</li><li>Ability to present technical proposals clearly, confidently and convincingly.</li><li>Computer literacy.</li><li>Driving license.</li></ul> Desirable <ul><li>Working towards Chartered Engineer status.</li><li>Relevant Engineering Master's Degree.</li></ul>

Senior/Principal Design Engineer - Mechanical

A leading engineering firm in the UK is seeking a Senior Mechanical Engineer to join its team based in Brighton, offering hybrid work options. The role focuses on delivering high-quality engineering design services, ensuring cost-effectiveness, and coordinating designs for water and sewage treatment projects. The ideal candidate will possess a relevant engineering degree and experience in staff management. Strong technical presentation skills and a commitment to health and safety are essential.

Senior Mechanical Engineer - Hybrid (Water & Wastewater)

A global engineering consultancy is seeking a Senior / Principal Digital Implementation Engineer to enhance its digital capabilities in the UK water sector. The role involves managing digital delivery teams and working closely with clients to implement effective solutions for water industry challenges. Ideal candidates will possess a strong understanding of digital services, team leadership experience, and excellent communication skills. Opportunities for professional development and a supportive work environment are key highlights.

Senior Digital Change Lead - Water Utilities

A leading construction firm in the UK is seeking an experienced Construction Project Manager to oversee projects, coordinate teams, and ensure high-quality standards. This role requires strong attention to detail, excellent communication skills, and a solid background in construction management. The ideal candidate will manage multiple projects simultaneously, ensuring customer satisfaction and effective communication among all stakeholders. Competitive compensation includes base pay, bonuses, and health benefits.

Field Construction Project Manager Bonuses, Vehicle, PTO

Attendance OfficerLocation: Brighton And Hove, UKSalary: SCP07-11Application Deadline: Sunday, 14th December 2025Interview Date: TBCExpected Working Start Date: TBCVisa Sponsorship Available: NoIs a Shared Job: NoAbout usPortslade Aldridge Community Academy (PACA) is a member of the Aldridge Education family of schools, which locally also includes Aldridge Adult Learning and Brighton Aldridge Community Academy (BACA).PACA is a co-educational 11-16 secondary school in Portslade, Brighton &amp; Hove with approximately 1000 students on roll. The academy has a strong emphasis on both academic achievement and personal development. Approximately 70% of students take the EBACC and the school runs a wide range of enrichment activities and trips throughout the year. The school is very aware that it serves a fully comprehensive cohort and PACA prepares its pupils for success in education and beyond through strong pastoral care, career guidance, and a commitment to excellence. PACA is rated Good by Ofsted in its last inspection in 2021.Job DescriptionThe heart of the role of Attendance Officer at Brighton Aldridge Community Academy can be found in these five key responsibilities: <ul><li>Supporting the senior leadership team and staff in implementing a vision for excellence by providing a level of service to all stakeholders based on high standards. </li><li>Supporting the senior leadership team and colleagues in creating a climate hospitable to education in order that safety, a co-operative spirit and other foundations of fruitful interaction prevail. </li><li>Cultivating leadership in others so that students and colleagues assume their parts in realising the school vision. </li><li>Providing a level of service which enables teachers to teach and students to learn. </li><li>Provide a high standard of administrative support to the Attendance Lead and Attendance Service </li></ul>Key Duties:Attendance Administration <ul><li>Assist the Attendance Lead with the maintenance and upkeep of the attendance module in the Management Information System (MIS). </li><li>Ensure absences are correctly coded, recorded, and that all attendance procedures are adhered to. </li><li>Check daily attendance registers for accuracy and completeness, following up with staff regarding any incomplete registers. </li></ul>Communication and Follow-Up <ul><li>Contact parents on the first day of absence to support future attendance </li><li>Personally contact students on the vulnerable or targeted attendance lists and escalate cases where contact cannot be made. </li><li>Conduct home visits with the Attendance Lead, in line with the academy s Lone Working Policy. </li></ul>Data and Reporting <ul><li>Generate weekly attendance and punctuality tables for display in form rooms to encourage healthy competition between groups. </li><li>Produce data to help reward pupils who have high attendance or improved . </li></ul>Student Support and Safeguarding <ul><li>Track attendance of vulnerable and key student groups in liaison with pastoral staff. </li><li>Initiate action plans when attendance falls below expected levels, ensuring interventions are timely and effective. </li><li>Work collaboratively with other agencies and academy staff to ensure that students educational and welfare needs are met. </li><li>Refer safeguarding concerns to the Designated Safeguarding Lead and liaise with external agencies (e.g., Duty and Assessment Teams, Social Work teams) as appropriate. </li></ul>Additional Responsibilities <ul><li>Provide administrative support for Governors Attendance Panels. </li><li>Support key individuals during examination periods to ensure attendance and punctuality. </li><li>Participate in supervisory duties in line with duty rota schedules to support a positive school culture. </li></ul>BenefitsJoin the Aldridge Education Family!Looking for a fulfilling career with great perks Here's why working for Aldridge Education is the right choice for you:<ul><li>Aldridge Benefits Scheme Enjoy exclusive offers and discounts tailored just for you!</li><li>Cycle to Work Scheme Save money and stay fit with our bike-friendly benefits.</li><li>Employee Assistance Programme Your well-being matters! Access free, confidential support whenever you need it.</li><li>Flexible Working Opportunities Balance work and life with flexibility that suits you.</li><li>Free On-Site Parking No more hunting for parking, we ve got your spot covered.</li><li>Generous Annual Leave Start with a great holiday allowance, and it gets even better after 5 years!</li><li>Pension Schemes Secure your future with access to the Teachers Pension Scheme or Local Government Pension Scheme.</li><li>Refer a Friend Scheme Know someone who would love it here Earn rewards by bringing them on board!</li></ul>When you click apply you will be re-directed to our careers site where you can complete your application.

Attendance Officer

Behaviour Support Assistant Haywards Heath£13.69 - £14.50 per hour (salary is dependant on qualifications/experience)ASAP - Ongoing (permanent) Vision for Education are recruiting for a Behaviour Support Assistant on a full time basis for a SEN school, in Hayward Heath, to start ASAP. About the role Do you have a talent for building relationships and breaking down barriers? Are you looking for a new opportunity to support pupils with regulating their emotions and being able to access thier learning? Want to work as a Behaviour Support Assistant?As a Behaviour Support Assistant, you will be required to support in class, in small groups and on a 1:1 basis, using behaviour management skills in assisting pupils to manage their behaviour and support them with learning. Pupils are all aged 4-11 with some students having EHCPs for Special Educational Needs &amp; Disabilities and/or Social, Emotional &amp; Mental Health needs (SEMH) as well as associated needs such as Autism or ADHD.We are looking for an individual who has a passion for creating fun and engaging ways to support pupils and help them find school a safe, positive and enjoyable place to learn!Requirements To be considered for the role of Behaviour Support Assistant you will:<ul> <li>DESIRED: Level 2/3 Supporting Teaching and Learning in Schools or Level 2/3 Early Years Educator</li><li>DESIRED: Able to drive </li><li>Ideally have prior school experience working with young people with SEND, SEMH or challenging behavioural needs.</li><li>Be confident in behaviour management skills to de-escalate any threatening or aggressive behaviour.</li><li>To mentor and engage with the pupils, delivering specifically designed educational packages.</li><li>You will need to be resilient, empathetic, patient and not take things too personally.</li></ul> Vision for Education is committed to safeguarding children, young people and vulnerable adults. We take our responsibilities extremely seriously. All staff we register will undertake thorough interviewing and referencing checks and hold, or be prepared to undergo, an Enhanced DBS check that must be registered on the Update Service.About Vision for Education Vision for Education is a market-leading education recruitment and supply agency committed to the learning and development of young people. With branches across the country, we are an employer of choice for high-quality primary, secondary and SEND teaching and support staff.What Vision for Education offer As a Behaviour Support Assistant employee of Vision for Education, you will receive:<ul> <li>Excellent daily rates paid weekly by our in-house Payroll team using the Pay As You Earn (PAYE) system.</li><li>Guaranteed pay scheme (subject to availability and qualifying criteria).</li><li>Pension contributions (subject to a qualifying period).</li><li>Full compliance with AWR (Agency Workers Regulations), to make sure you get the pay and working conditions you are entitled to.</li><li>FREE training to help with your professional development such as Team Teach training, online webinars and safeguarding and child protection updates.</li><li>Generous refer a friend or colleague bonus scheme.</li><li>Access to a dedicated consultant, who will provide ongoing support.</li></ul> Vision for Education do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.How to apply If you are a Behaviour Support Assistant , apply via this website with an up-to-date CV and contact details. For more information, or an informal chat about the role, please call the Brighton Branch on (phone number removed) or email (url removed).

1,016 Full time Jobs in Storrington, UK