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A rapidly growing online car marketplace is looking for a Customer Escalations Specialist to resolve complex customer issues and enhance the customer experience. This role will involve handling escalations, formal complaints, and ensuring compliance with regulations. Candidates should have strong analytical skills, be detail-oriented, and demonstrate excellent verbal and written communication skills. The position offers a flexible work environment, a commitment to personal development, and a variety of employee benefits including health insurance and stock options.

Customer Escalations Specialist - Hybrid + Stock Options

We are looking for a proactive and detail-oriented Treasury Assistant to support the delivery of the Group Finance business plan. You will manage a range of daily treasury activities including cash management, bank reconciliations, reporting, and funding. You will also support wider group projects and collaborate closely with the Treasury team to ensure efficient day-to-day operations and smooth month-end processes. Key Responsibilities <ul> <li> Work within the parameters of the agreed Group Finance business plan and follow established processes to deliver objectives. </li> <li> Process claim payments and broker premium receipts, including manual payments, foreign payments, cheque requests, cancellations, and daily direct credit payments. </li> <li> Process recovery cheques and receipts, prepare files for automated posting, deposit cheques, and resolve unreferenced payments by liaising with third parties. </li> <li> Complete cash book postings, reconciliations, and raise inter-account transfers. </li> <li> Monitor and reconcile bank accounts, update cash forms, and manage bank queries. </li> <li> Report daily cash positions and assist with cash flow management and cash flow forecasting. </li> <li> Prepare and post journals to Sage 1000 and Sage Intacct to complete month-end reconciliations. </li> <li> Conduct daily cheque analysis to prevent and stop fraudulent activity. </li> <li> Build and maintain strong working relationships with both internal and external stakeholders. </li> <li> Promote a supportive team environment and provide cover for other Treasury Assistants during absence. </li> <li> Assist with ad hoc tasks and projects, ensuring delivery against KPIs, SLAs, and objectives. </li> <li> Ensure all duties are completed in line with company values, the Customer Service Charter, FCA compliance, GDPR, and other regulatory requirements. </li> </ul> Who We re Looking For <ul> <li> Experience in a similar role or strong exposure to high-volume bank reconciliation. </li> <li> Computer literate with intermediate to advanced Excel skills (VLOOKUPs, pivot tables, etc.) </li> <li> Highly numerate, organised, and able to multitask with excellent attention to detail. </li> <li> Able to deliver high-quality work within tight deadlines. </li> <li> Strong team player with the ability to work effectively both collaboratively and with limited supervision. </li> <li> Excellent communication and interpersonal skills. </li> </ul> Non-Negotiable Requirements <ul> <li> Advanced Excel skills (VLOOKUPs, pivot tables, and similar). </li> <li> Experience working in high-volume environments. </li> <li> Location: Hybrid working pattern based in Haywards Heath (2 3 days per week in the office). </li> <li> First four weeks will be fully office-based. </li> </ul>

Treasury Assistant

Join a values-driven accountancy firm making a real difference in the charity sector. Our client is looking for a Charity Accounting Senior to support a portfolio of ethical and not-for-profit clients. Your new company Our client is a respected accountancy firm specialising in the charity and not-for-profit sector. They are seeking a Charity Accounting Senior to join their growing team. This role offers the opportunity to work with a diverse range of ethical clients, supporting their financial operations and compliance needs. Your new role Working as part of a friendly and supportive team, you will work closely with charities and other non-for-profit clients and will be responsible for: <ul><li>Completion of financial statements for various small and medium-sized charities.</li><li>Carrying out Independent Examinations under the Charities Act.</li><li>Assisting clients with in-house accounting functions including bookkeeping, financial management, and IT.</li><li>Training and supporting junior members of staff.</li></ul>What you'll need to succeed <ul><li>Ability to prepare SORP-compliant financial statements for small and medium-sized charities.</li><li>Proficiency in Excel and accounting software.</li><li>Minimum 3 years accounting Practice experience with some experience of working with Charities and NFP entities.</li><li>Strong IT skills to support client systems</li><li>An accountancy qualification or part qualification (AAT, ACCA, ACA) or qualified by experience.</li></ul>What you'll get in return <ul><li>The position includes 25 days annual leave plus bank holidays and a birthday holiday. Health cover and pension are also provided.</li><li>35 hours/week, Monday to Friday, 9:00am to 5:00pm with a 1-hour lunch break.</li><li>Free parking</li></ul>What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&amp;C's, Privacy Policy and Disclaimers which can be found at (url removed)

Accountant

Lead the Way in Sustainable Ecological Development We are seeking an experienced and licensed Senior Ecologist to lead and deliver complex ecological services across a diverse portfolio of environmental consultancy projects, with a strong focus on infrastructure and the highways sector. You will drive compliance, enhance biodiversity, and mentor the next generation of ecologists. Key Responsibilities: 1. Technical Leadership &amp; Compliance:<ul><li>Surveys &amp; Assessments: Plan and execute Phase 1/2 Habitat Surveys, Protected Species Surveys, and conduct detailed Ecological Impact Assessments (EcIAs) and Environmental Impact Assessments (EIAs).</li><li>Licensing &amp; Reporting: Prepare meticulous technical reports (PEAs, EcIAs, HRAs) and successfully obtain European Protected Species (EPS) Mitigation Licences in both England and Wales.</li><li>Specialist Knowledge: Apply practical working knowledge of Biodiversity Net Gain (BNG), Environmental Management Systems (EMS), and BREEAM.</li></ul>2. Project &amp; Client Management:<ul><li>Prepare competitive fee proposals and project tenders.</li><li>Manage project financials and undertake quality assurance (QA) on technical reports and plans.</li><li>Actively liaise with clients, local authorities, Natural England, and landowners to secure compliance and drive new business acquisition.</li><li>Serve as the primary ecological and environmental advisor on major infrastructure projects.</li></ul> 3. Mentoring &amp; Team Support:<ul><li>Provide high-level technical expertise and mentorship to a team of junior ecologists.</li><li>Coordinate survey delivery and assist with career development, appraisals, and complex queries.</li><li>Work collaboratively across the company to ensure the Consultancy operates as a financially viable business.</li></ul> Essential Requirements:<ul><li>Experience: Minimum 6 years' post-graduate experience in ecological consultancy.</li><li>Qualifications: Relevant degree (ideally secondary degree or accreditation).</li><li>Professional Status: Full Membership/Accreditation (e.g., CIEEM/IEMA) or equivalent, ideally CEnv.</li><li>Licensing: Must hold one or more EPS species licenses.</li><li>Logistics: Full UK Driving License (extensive travel required), CSCS card, and Safety Critical Worker Medical.</li></ul> Your Skills: We require exceptional written communication for high-stakes reports, proven experience managing teams and budgets, meticulous attention to detail, and a proactive, client-focused approach. Benefits Package:<ul><li>Salary: Competitive </li><li>Vehicle: Company car or competitive car allowance provided.</li><li>Leave: 26 days annual holiday + bank holidays.</li><li>Financial: Pension with salary sacrifice, 1 paid professional membership per year.</li><li>Wellness: Paid volunteer days, all necessary PPE and equipment supplied.</li><li>Flexibility: Hybrid working model with the ability to travel and stay away as required.</li></ul>

Manpower UK Ltd

Senior Environmentalist / Ecologist

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world. Denna position rapporterar till: Local Industy Lead, Paper UK Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities. <ul> <li>As part of the Northern Service Team provide 24/7 support on site for ABB QCS and DCS equipment.</li> <li>After initial ABB product training, you will be responsible to deliver the Service Agreement to scope, activities include Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, adjustment.</li> <li>Participate in a 1 week in 3 on Call Rota.</li> <li>Develop a strong working relationship with customer across production and engineering.</li> </ul> Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. What's in it for you? We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Your Role and Responsibilities <ul> <li>Provide High level field and in house technical support, including out of hours support.</li> <li>Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools.</li> <li>Provide application support and software troubleshooting to customers, on site and by remote dial in.</li> <li>Advises clients as to maintenance procedures, evolution, site planning, operational methods, process measurement and control.</li> <li>Flexibility to travel to sites anywhere in the UK for above activities in addition to primary areas of responsibility.</li> <li>Prepare and write technical reports for internal and external use.</li> <li>Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of possible sales leads.</li> <li>Assists Sales and Account management with preparation of quotations.</li> <li>Commission equipment in the field as part of the project team.</li> </ul> Qualifications for the Role <ul> <li>Degree or HND in Electrical or Measurement &amp; Control Engineering - essential</li> <li>Clean Driving Licence (UK) - essential</li> <li>Self-Motivated and able to work unsupervised - essential</li> <li>Demonstrate excellent customer focus - essential</li> <li>Good networking skills - essential</li> <li>Results orientation - essential</li> <li>Knowledge of Paper Industry - desirable</li> <li>Knowledge of ABB QCS or DCS systems - desirable</li> <li>Commercial awareness - desirable</li> </ul> Benefits <ul> <li>Competitive salary</li> <li>25 days annual leave plus bank holidays</li> <li>Competitive contributory pension scheme</li> <li>Life assurance</li> <li>Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)</li> <li>Internal mobility opportunities, mentorships &amp; access to projects globally</li> <li>Employee Assistance Programme</li> <li>Generous employee referral scheme</li> <li>Company car or cash for car allowance</li> <li>Private medical cover for yourself</li> <li>Generous bonus scheme</li> </ul> For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices. More about us The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. EVP Hashtags Vi värdesätter människor med olika bakgrund. Kan det här vara ditt nästa steg? Ansök idag eller besök för att läsa mer om oss och se hur vår teknologi påverkar världen.

QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

A leading aerospace solutions provider in Brighton is seeking an Administrator for the Production Control Department. This role involves day-to-day administration tasks, managing works orders, and ensuring proper documentation. The ideal candidate will display strong organizational skills and attention to detail. The position comes with comprehensive benefits including healthcare, flexible work arrangements, and a pension scheme, creating an engaging environment for professional growth.

Production Control Administrator - Flexible Benefits

Global Quality Tools &amp; Methods Specialist (Semiconductor) Job Title: Global Quality Tools &amp; Methods Specialist Location: UK (South East, with hybrid working) Type: Permanent Sector: Semiconductor / High Tech Capital Equipment Salary: c. 80,000 + package (dependent on experience) Drive Quality 4.0 and global standards across a multibillion revenue semiconductor business. We're partnering with a global engineering group that designs and manufactures complex semiconductor equipment. They're looking for a senior Global Quality Tools &amp; Methods Specialist to define, deploy and continuously improve the quality methodologies, standards and digital tools used across their worldwide operations. This is a strategic, high visibility role reporting into VP Customer Quality, with direct influence on global quality performance, product reliability and customer experience. The opportunity You'll be the global point of reference for quality tools and methods - setting the framework, driving adoption across R&amp;D, manufacturing, supply chain and service, and leading the journey towards data driven, predictive quality. The role is hybrid (predominantly home based with regular presence in the UK office) and will involve global collaboration and some international travel. What you'll be doing Strategy &amp; Leadership<ul><li>Define and deploy the global strategy for Quality Tools &amp; Methods aligned to business and customer goals.</li><li>Lead cross?functional, cross region initiatives to build a proactive, prevention?focused quality culture.</li><li>Own the roadmap for Quality 4.0 / digital quality transformation (analytics, dashboards, AI?based quality decision making).</li></ul> Quality Systems, Methods &amp; Tools<ul><li>Own and continuously improve core quality methodologies and standards (e.g. FMEA, DFMEA/PFMEA, SPC, MSA, APQP, PPAP, 8D, CAPA, DMAIC).</li><li>Harmonise quality processes across engineering, supply chain, manufacturing and field service.</li><li>Embed quality tools and controls into NPI and production / operations systems.</li><li>Champion the use of advanced data analytics and automated reporting to improve transparency and decision?making.</li></ul> Problem Solving &amp; Continuous Improvement<ul><li>Institutionalise lessons learned and preventive actions across programmes and sites.</li><li>Support and lead structured problem solving, Kaizen and improvement workshops focused on yield, reliability and performance.</li></ul> Stakeholder Management &amp; Collaboration<ul><li>Partner with global stakeholders in R&amp;D, operations, supply chain and service to ensure consistent adoption of tools and methods.</li><li>Align quality expectations with key suppliers and major customers.</li><li>Support internal and external audits and senior quality reviews.</li><li>Provide direction, coaching and subject?matter leadership to local quality teams worldwide.</li></ul> About you Education &amp; Background<ul><li>Degree in Mechanical, Electrical, Industrial, Manufacturing Engineering or a related technical discipline.</li><li>Ideally a Master's and/or advanced certifications such as Six Sigma Black Belt or Lean Expert.</li></ul> Experience<ul><li>Typically 10+ years' experience in quality engineering, reliability, operational excellence or similar within semiconductor equipment or complex high tech machinery.</li><li>Proven track record implementing quality systems, tools and standards across multi?site or global operations.</li><li>Hands?on experience with operational platforms and data/analytics tools for quality monitoring.</li><li>Exposure to complex systems (e.g. precision mechanics, optics, mechatronics, vacuum systems) is a strong plus.</li></ul> Skills &amp; Competencies<ul><li>Expert knowledge of quality tools: FMEA, DFMEA/PFMEA, SPC, DOE, MSA, DFSS, APQP, 8D, DMAIC.</li><li>Strong data?driven mindset - comfortable with tools such as Minitab, JMP, Python, Power BI or similar.</li><li>Excellent communication and facilitation skills; able to influence senior stakeholders and coach global teams.</li><li>Confident operating in a global matrix environment with cultural and time?zone complexity.</li><li>Familiarity with ISO 9001:2015 and modern quality management systems.</li></ul> Why join? <ul><li>Impact: Direct influence on quality strategy, methods and performance across a multi?billion revenue business.</li><li>Scope: Truly global remit across multiple sites, regions and functions.</li><li>Innovation: Drive the transition towards digital, data driven quality in a high tech, fast growing sector.</li><li>Balance: Hybrid working, with a culture that genuinely supports work/life balance.</li></ul> To explore this opportunity in confidence, please apply with your CV or contact me directly for a discreet conversation.

Global Quality Tools & Methods Specialist

A fast-growing ICT services company based in Shoreham-by-Sea is looking for a Commercial Business Intelligence Analyst to transform complex data into actionable insights and support business strategies. The successful candidate will collaborate closely with Finance and Sales leaders and design user-friendly reports and dashboards. Required skills include proficiency in Power BI and Excel and the ability to communicate findings effectively. This is a hybrid role that offers the opportunity to make significant contributions to the company's growth.

Focus Group

Commercial BI Analyst - Hybrid, Growth-Driven Insights

Commercial Business Intelligence Analyst Shoreham-by-Sea (Hybrid) Private Equity Backed Growth Transform data into decisions that drive commercial success . We're building something special at Focus Group. As a fast-growing PE-backed ICT services business, we're at an inflection point where data isn't just supporting our growth-it's powering it. Our Data and Analytics team sits at the heart of everything we do, spanning all divisions, acquisitions, and products. Now we need a Commercial BI Analyst who's energised by the challenge of turning complex datasets into clear insights that shape business strategy. What you'll be doing This isn't a typical "create reports and wait for requests" role. You'll be partnering directly with Finance and Sales leadership to uncover trends, drive performance, and support transformation initiatives that matter. Your work will directly inform decisions made by our Executive Leadership Team. You'll maintain critical analysis tools, deliver ad-hoc deep dives, and communicate data stories that change how we operate. Day-to-day, you'll: <ul> <li>Translate complex commercial data into actionable insights that drive sales and financial performance</li> <li>Build compelling dashboards and visualisations that tell the story behind the numbers</li> <li>Partner with Data Engineering on ingestion and modelling projects that enhance our capabilities</li> <li>Present business-critical analysis to the Board of Directors</li> <li>Design intuitive, user-facing reports that stakeholders actually want to use</li> <li>Spot trends before others do and surface opportunities for improvement</li> <li>Contribute to the evolution of our analytics function as we scale</li> </ul> What you'll bring You're someone who: <ul> <li>Solves problems with a commercial lens-you understand that data exists to drive business value</li> <li>Can "translate" between technical complexity and business clarity</li> <li>Has hands-on experience with data visualisation tools (Power BI preferred)</li> <li>Feels comfortable wrangling large, messy datasets into meaningful insights</li> <li>Communicates findings in ways that inspire action, not just understanding</li> <li>Brings genuine curiosity and a "can do" mindset to ambiguous challenges</li> <li>Works collaboratively but can drive projects independently</li> </ul> Technical foundations <ul> <li>Strong proficiency in Microsoft Technology (particularly Excel and PowerBI)</li> <li>Experience using data analysis to inform decision-making</li> <li>Meticulous attention to detail</li> </ul> Bonus points for <ul> <li>Star schema and multi-dimensional data modelling experience</li> <li>SQL, Python, or other data analysis languages</li> <li>Exposure to predictive analytics or forecasting</li> <li>DBT and/or Snowflake experience</li> </ul> At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business. We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity &amp; Venture Capital Association (BVCA) 2023 Vision Award Winner for London &amp; South East for our commitment to culture and ESG.

Business Intelligence Analyst

Site Manager - Brighton Site Manager wanted for this specialist house builder who focus on building homes of the highest quality throughout the Sussex, Surrey and Kent. They are now seeking a Site Manager for a new residential development they have in the Brighton area. Working alongside a Project Manager, the successful candidate will focus on managing all trades and ongoing works as the project progresses. Key Responsibilities <ul> <li>Support the Project Manager in daily operations and coordination.</li> <li>Monitor subcontractors to ensure works are completed safely, on time, and to specification.</li> <li>Ensure compliance with health &amp; safety regulations and company procedures.</li> <li>Assist with quality inspections, snagging, and handover documentation.</li> <li>Liaise with project stakeholders and provide progress updates.</li> </ul> Requirements <ul> <li>Previous experience as a Site Manager (or similar role).</li> <li>Strong understanding of brickwork, facades and externals</li> <li>RC Frame experience is essential in this role</li> <li>SMSTS or SSSTS certification.</li> <li>Excellent organisational and communication skills</li> <li>Fully competent in all health &amp; safety regulations </li> </ul> On offer is the chance to join one of the fastest growing and dynamic developers in the South East offering a very competitive salary and package for the succesful applicant.

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