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Vacancy NameClaims Member Services ExecutiveVacancy NoVN1903Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive - Claims About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. Working in the Claims Team, you will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café in Crawley ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Manor Royal Business District

Claims Member Services Executive: People's Pension

Location: Hybrid with up to 3 days at our VHQ, Crawley Hours: Full Time, 37.5 hours per week, Monday to Sunday between 08:00 - 18:00 Contract Type: Permanent Salary: Competitive Closing Date: Sunday 23rd, November 2025At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.In a nutshell This is a fantastic opportunity to join a dynamic, dedicated, and hardworking team passionate about providing outstanding service. The Accessible Travel Services team is responsible for arranging all aspects of travel for passengers with disability/medical needs. Minimising any on-board risks and operating in line with worldwide legislation. Ensuring that each customer receives a personalised experience whilst also meeting departmental productivity metrics. We recognise that life isn’t one-size-fits-all, so once you’ve successfully passed probation and hit your KPIs, we offer flexibility with shift patterns. We want you to feel valued, empowered, and supported - so you can bring your best every day. Ready to take off on this exciting journey? Let’s make it happen together!Day to Day<ul><li>Establish a passenger's fitness to fly you will gather and assess all relevant information on any medical condition and their needs.</li><li>Handing all medical cases with compassion and integrity.</li><li>Be responsible for actioning all disability and medical requests for passengers and medical repatriation companies, updating the airline system (including special seating, meals, and special care), and ensuring any dangerous goods or medical devices are processed ahead of travel and communicated to Crew and Airport teams.</li><li>Facilitate the pre-flight clearance of passengers whilst adhering to Virgin Atlantic Airways (VAA) medical clearance guidelines and procedures.</li><li>Investigate and respond to any complaints or service improvement suggestions received from passengers, Travel Agents, VAA Crew {via flight reports} Airports etc.</li><li>Have a collaborative approach to your daily tasks you will work closely with Medical Services, Customer Centre teams, Airports and other key partners.</li><li>Take pride in achieving and exceeding set KPIs, using every interaction as an opportunity to deliver amazing experiences and support continuous improvement.</li></ul>About you Do you have a high level of attention to detail, approaching projects with a positive problem-solving attitude to achieve the best results for our customers? Moreover, we value candidates who can display the following: You will:<ul><li>Have a strong working knowledge of Word and general PC literacy</li><li>Understand the value of our customers and place their needs at the forefront of your role, showing compassion both over the phone and in all written communication.</li><li>Articulate, clear and concise communication, both via telephone and in written format</li><li>Have previous experience of working either in a Customer Centre or an Accessible Travel Department is desirable but not a game changer.</li><li>Excellent organisational skills with ability to think ahead remaining calm under pressure</li><li>Strong decision-making capability, ability to balance multiple plates and prioritise accordingly.</li></ul>Do you have a keen eye for attention to detail, with a can-do attitude in finding the best outcome for our customers? If so then we would love to hear from you. Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:Recruitment@fly.virgin.com" target="_blank">Recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered. You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values

Accessible Travel Services Advisor: Virgin Atlantic

Vacancy NameProtection Communications ExecutiveVacancy NoVN1887Employment TypeFull-TimePrimary Work LocationPeople's Partnership - Manhattan Building, CrawleyDescriptionProduct Communications Executive About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: This is a role for someone who is passionate about improving the way we communicate with our customers to a broad audience, creating engaging, simple and interesting items. You’ll use your subject matter expertise to help produce a range of documentation including user and reference guides, letters, emails and other forms. • Take a truly customer-centric approach, focusing delivery on their needs • Translate complex technical information into easy-to-understand copy for varied audiences • Continuous Improvement and innovative mindset, challenging the status quo • Ensure operations staff have accurate and up-to-date content to use when replying to customers across various contact channels. • Positive attitude and customer focus with excellent time management skills • Initiates and supports change based on their own observations and input from others • Tenacious and ensures delivery of goals, objectives, and plans What we’re looking for: • Is skilled at turning technical content into engaging, easy to understand copy for a range of audiences • Highly collaborative working style • Strong attention to detail, analytical and technical mind-set • Ability to work with and across other business units • Proven ability to work independently and proactively engaging with teams via different channels including face to face What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Subsidised restaurant in our Crawley office ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Protection Communications Executive: People's Partnership

Vacancy NameTeam Leader (Support Hub)Vacancy NoVN1881Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionTeam Leader – Customer Support Hub About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: We're looking for a passionate and driven individual to lead a team dedicated to delivering outstanding customer experiences tailored to each client's unique needs. You'll play a key role in building trust and confidence with our customers, advisors, and third parties—ensuring satisfaction and long-term loyalty. As a champion of professional growth, you'll monitor and develop team competence, support career progression, and foster a culture of excellence. • Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels. • Ensure resources are directed in an appropriate way to maximise productivity to achieve agreed service levels. Be responsible for recruiting new team members and taking part in the interview process. • Lead and manage staff in line with company policies and procedures, including training (regulatory and company) &amp; development, 1 to 1’s, performance appraisals and disciplinary &amp; grievance issues. • Take ownership of the management of relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to ensure all service/ technical enquiries/issues are resolved to the customers satisfaction by whatever means appropriate – phone, webinars, face-to-face, pension seminars etc. • Responsible for the recording and analysis of team productivity and quality statistics. Use management information to measure workflow and staff performance. Identify training needs and arrange/provide coaching and technical support to team members. What we’re looking for: • Qualifications (desirable) – Achieved or working towards the following: - Certificate in Financial Administration (CF1) - Certificate in Financial Administration (FA2) Must be obtained in line with the Overseer T&amp;C requirements • Experience working in an operational pensions’ environment. • People Management • Good working knowledge of Microsoft Office • Knowledge of pension legislation (particularly auto enrolment) • Excellence in Customer Services What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Team Leader (Support Hub): People's Partnership

Vacancy NameCustomer Service Executive - Employer AdminVacancy NoVN1878Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionCustomer Service Executive About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role. Key Responsibilities: • Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication. • Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained. • Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. • Build and maintain relationships with both internal and external customers and third parties • Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers • Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team. • Creating and reviewing process manuals to ensure they have a high level of accuracy What we’re looking for: • Educated to GCSE Level or equivalent. • Good working knowledge of Microsoft Excel &amp; Word. • Experience in Administration/Customer service. • Numerate with good attention to detail. • Proven ability to explain detailed and/or complicated information in simple, everyday language. • Excellent verbal communication skills. • Self-motivated, disciplined and organised and ability to work effectively unsupervised. • Ability to work under pressure and meet quality and performance targets. • Proven willingness to learn and understand the technical detail of workplace pensions and other financial products. Desirable Qualifications: • Pensions experience • Complaint management experience • Vulnerable Customer experience • CII qualifications What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

Customer Service Executive - Employer Admin: People's Partnership

Vacancy NameComplaints Team LeaderVacancy NoVN1885Employment TypeFull-TimePrimary Work LocationPeople's Partnership - HQDescriptionComplaints Team Leader About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Are you passionate about leading a team that delivers outstanding customer service and technical support? We're looking for a dynamic individual to oversee a high-performing team dedicated to resolving complaints with empathy and precision, ensuring every interaction builds trust and confidence. You'll play a key role in maintaining excellence through robust quality checks and performance management, while identifying opportunities for continuous improvement that benefit our members, advisors, and third parties. If you're someone who thrives on developing talent and championing professional growth, this is your chance to make a real impact at People’s Partnership. • Responsible for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels. • Ensure resources are directed in an appropriate way to maximise productivity to achieve agreed service levels. Be responsible for recruiting new team members and taking part in the interview process. • Lead and manage staff in line with company policies and procedures, including training (regulatory and company) &amp; development, 1 to 1’s, performance appraisals and disciplinary &amp; grievance issues. • Take ownership of the management of relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to ensure all complaints are resolved to the customers satisfaction by whatever means appropriate – predominantly telephone and e-mail. • Responsible for the recording and analysis of team productivity and quality statistics. Use management information to measure workflow and staff performance. Identify training needs and arrange/provide coaching and technical support to team members. • Encourage self-development of team members and provide feedback as appropriate. Proactively develop individuals to maximise their ability. What we’re looking for: • People management • Good working knowledge of Microsoft Office • Ability to work with and across other business units • Excellent attention to detail • Empathy and sympathy with customer needs • Excellent communication, interpersonal and presentation skills • Ability to meet deadlines within tight timelines What you can expect from us: ● Generous pension contributions with an employer contribution of up to 14% ● Real living wage ● Income protection, critical illness cover &amp; death in service insurance ● Employee healthcare ● Parental and adoption leave ● Learning &amp; development opportunities and study support ● Travel season ticket loans ● Grab &amp; Go Deli Café ● Volunteering days and charity payroll giving ● Onsite gym ● Ride-to-Work scheme ● Social clubs and events Disability Statement: People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.PerksOur people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.Salary Range &nbsp;

6 Customer Service Full time Jobs in Crawley, UK