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Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you. Job Title: Supplier Auditor - Insurance Claims Location: Leicester/London/Bexhill - Hybrid Team overview Our Claims Audit team plays a critical role in safeguarding quality and compliance across our Motor and Supply Chain operations. We work closely with suppliers and internal stakeholders to ensure robust risk management, deliver actionable insights, and drive continuous improvement. Collaboration, integrity, and a focus on delivering value are at the heart of what we do. By combining technical expertise with strong stakeholder engagement, we help shape best practices, influence key decisions, and ensure fair outcomes for customers. As part of this team, you'll contribute to audit strategies that protect our business and customers, build strong relationships across the supply chain, and ensure our claims processes remain efficient, compliant, and customer focused. Job details - you'll need to have demonstrable experience in: <ul><li>Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice and the impact of inefficient processes</li><li>Designing and developing relevant, effective audit approaches and delivering independent, balanced and accurate/evidenced reporting</li><li>Managing relationships with senior personnel within each Supplier to ensure scoping, attendance, agendas and feedback is delivered effectively</li><li>Identifying areas for indemnity savings, strengths and areas for development and providing focused solutions where necessary</li><li>Completing and applying root cause analysis, including assessment of systems, controls and complaints</li><li>Completing both the on-site and remote risk-based audits</li></ul> Transferable essential skills we would love you to have: <ul><li>Extensive motor claims knowledge and experience, or a combination of both motor claims and home claims</li><li>Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity</li><li>Strong stakeholder management skills and able to challenge in the right way</li></ul> The interview process Our interview process involves the below:<ul><li>Recruiter screening call</li><li>1st stage interview with hiring leader (1 hour 45 mins)</li></ul> As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Unfortunately, we are unable to progress with candidates that require sponsorship at this time What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Reward Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart. - Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ

Supplier Auditor - Insurance Claims

A leading name in the Commercial Insurance Industry, has embarked on a successful expansion across East Anglia. They have exceptional relationships with major Brokers in the region (and UK wide) and this is your opportunity to have the freedom to underwrite in an environment where they want to trade and write good business.Due to their strong growth, another opportunity has arisen for a Commercial Underwriter to join our Client's highly successful Commercial team.This role is ideal for a Commercial Insurance professional who enjoys relationship-building and delivering tailored Insurance solutions.You will evaluate and underwrite a variety of Commercial risks, focusing on both new and renewal business. This position involves collaborating closely with Brokers to structure competitive insurance solutions that align with the Company's risk appetite and meet client needs.This is also a role that you are able to perform working remotely, from your home. However, you must live within the East Anglia region.As Commercial Underwriter your main responsibilities will include:<ul><li>Assess and underwrite risks for new and existing clients in line with company guidelines</li><li>Negotiate terms with Brokers to win and retain business</li><li>Maintain and develop strong relationships with Brokers</li><li>Analyse market trends to ensure competitive and profitable underwriting decisions</li></ul> To be a successful Commercial Underwriter you will demonstrate:<ul><li>Proven experience within Commercial Insurance, ideally Property/Casualty classes</li><li>Excellent communication, negotiation and relationship building skills</li><li>Strong analytical skills and attention to detail</li></ul>What you will be Offered:<ul><li>Competitive salary</li><li>Private Medical cover - for you and your family</li><li>Excellent Company pension</li><li>Life Assurance</li></ul> JBRP1_UKTJ

Commercial Underwriter

Are you an experienced Senior Casualty Underwriter with proven management responsibility, ready to take the next step in your career? If youre looking for more strategic input, greater influence over underwriting decisions, and the opportunity to help shape a high-performing team, this could be the ideal role. You will be the focal point for an established London Market casualty portfolio, comprising UK-domiciled corporate risks across a wide range of industries. You will lead on the most complex and technical accounts while also playing a key role in the development and oversight of the broader team. Key responsibilities: <ul><li>Underwriting complex and high-value casualty risks within appetite</li><li>Oversight of the portfolios performance and profitability and contributing to and helping execute the underwriting strategy against business plan</li><li>Managing and mentoring junior underwriters, supporting their development and performance</li><li>Maintaining strong broker and client relationships</li><li>Providing input into product development, pricing, and risk selection</li></ul>Required experience: <ul><li>Strong track record in casualty underwriting</li><li>Demonstrated experience managing underwriters or junior team members</li><li>A collaborative mindset with the ability to lead by example</li><li>Commercial acumen and the ability to balance risk and reward</li><li>Excellent broker-facing skills and the confidence to represent the business externally</li></ul>This is a varied, high-impact role offering visibility, responsibility, and the chance to directly influence the direction of an established and profitable book. JBRP1_UKTJ

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