field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

At Elekta, we are united by a clear purpose: to improve, prolong and save lives. Our advanced oncology and radiotherapy software solutions are used globally to treat cancer and brain disorders. Now, we’re looking for a Field Software Support Specialist to join our high-performing team – someone who thrives in dynamic environments and is passionate about supporting technology that truly matters.As a Field Software Support Specialist, you will serve as the central point of contact for service-related matters concerning Elekta software and third-party integrations within your region. You’ll manage and resolve technical issues in complex clinical IT environments, deliver first-level training, and ensure outstanding customer satisfaction through proactive and responsive support.What you’ll do at Elekta<ul><li>Act as the primary contact for customers on all service-related software issues.</li><li>Troubleshoot and resolve issues in Windows Server and SQL-based environments (remote &amp; on-site)</li><li>Proactively monitor systems and perform preventative support.</li><li>Handle technical inquiries via phone and manage prioritization and planning of service tasks.</li><li>Document incidents, actions, and resolutions per Elekta and local compliance standards.</li><li>Communicate clearly with both internal teams and external stakeholders.</li><li>Escalate complex issues and ensure timely resolution</li><li>Provide first-level software training to local hardware service teams.</li><li>Champion customer satisfaction and propose improvements</li><li>Maintain ongoing dialogue with Sales and Service Management regarding customer insights.</li></ul>What You Bring<ul><li>Completed studies in a field of information technology or similar engineering sciences.</li><li>Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential.</li><li>Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable.</li><li>Experience in a support environment is desirable.</li><li>Excellent knowledge of local language and good knowledge of English, both written and spoken.</li><li>Strong analytical skills with an excellent feel for dynamically changing situations and priorities.</li><li>Interest and curiosity in acquiring knowledge independently.</li><li>Strong communication skills and enjoy interacting with people.</li><li>High degree of self-organization, ability to work in a team and personal responsibility</li><li>Exceptional self-motivation and flexibility.</li><li>Able to travel up to 20% in the assigned territory.</li></ul>We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!&nbsp;Why should you join Elekta?In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.&nbsp;Hiring process We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.Your Elekta contactFor questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Pousette, <a href="mailto:nidhi.pousette@elekta.com" target="_blank">nidhi.pousette@elekta.com</a>.We are an equal opportunity employerWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.About ElektaHere at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work

Manor Royal Business District

Field Software Support Specialist: Elekta

Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We’re a leading name in our markets and a diverse, constantly evolving organisation. Join us.We are currently looking to recruit an&nbsp;End User Support Technician&nbsp;to join our office in&nbsp;Crawley. The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services.Key Responsibilities and Tasks:<ul><li>Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).</li><li>Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.</li><li>Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.</li><li>Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.</li><li>Support and deployment of Smartphone’s - iPhone and Android.</li><li>Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided.</li></ul>Qualifications, Experience and Skills:<ul><li>Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.</li><li>Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.</li><li>Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.</li><li>Teamwork focus, able to work with teams located at other remote sites as required.</li><li>Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk</li><li>Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally</li><li>A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.</li><li>Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds</li></ul>Desirable:<ul><li>Automation tools (such as SCCM)</li><li>Network patching and Cable Tracing</li><li>Hardware Installation/Troubleshooting</li><li>iOS / Android / Phone Support</li><li>Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.</li></ul>Security Clearance StatementThis role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency -&nbsp;<a href="https://www.gov.uk/government/organisations/united-kingdom-security-vetting" target="_blank">United Kingdom Security Vetting - GOV.UK (www.gov.uk)</a>In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.Great journeys start here, apply now!

End User Support Technician: Thales

2nd Line Support Engineer / BAU 12-month contract - CrawleyWe are currently looking for an experience 2nd Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support.Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach.The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below.IT Support Engineer - Technical Skills / Experience required:<ul> <li>Prior experience within a 2nd Line role</li><li>Windows 11 / O365 Administration and Support</li><li>Providing proficient face to face engagement with customers.</li><li>To be able to diagnose hardware issues - Printers and Laptops etc</li><li>To take ownership of tickets and be committed to resolve them end to end</li><li>Previous Linux experience is desired</li><li>Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired.</li></ul> The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract.This 2nd line Support Engineer role is an immediate requirement with interview slots available next week.Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).For more exciting roles and opportunities like this, please follow us on IT Recruitment.

3 IT Support & Help Desk Jobs in Crawley, UK