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At Elekta, we are united by a clear purpose: to improve, prolong and save lives. Our advanced oncology and radiotherapy software solutions are used globally to treat cancer and brain disorders. Now, we’re looking for a Field Software Support Specialist to join our high-performing team – someone who thrives in dynamic environments and is passionate about supporting technology that truly matters.As a Field Software Support Specialist, you will serve as the central point of contact for service-related matters concerning Elekta software and third-party integrations within your region. You’ll manage and resolve technical issues in complex clinical IT environments, deliver first-level training, and ensure outstanding customer satisfaction through proactive and responsive support.What you’ll do at Elekta<ul><li>Act as the primary contact for customers on all service-related software issues.</li><li>Troubleshoot and resolve issues in Windows Server and SQL-based environments (remote &amp; on-site)</li><li>Proactively monitor systems and perform preventative support.</li><li>Handle technical inquiries via phone and manage prioritization and planning of service tasks.</li><li>Document incidents, actions, and resolutions per Elekta and local compliance standards.</li><li>Communicate clearly with both internal teams and external stakeholders.</li><li>Escalate complex issues and ensure timely resolution</li><li>Provide first-level software training to local hardware service teams.</li><li>Champion customer satisfaction and propose improvements</li><li>Maintain ongoing dialogue with Sales and Service Management regarding customer insights.</li></ul>What You Bring<ul><li>Completed studies in a field of information technology or similar engineering sciences.</li><li>Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential.</li><li>Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable.</li><li>Experience in a support environment is desirable.</li><li>Excellent knowledge of local language and good knowledge of English, both written and spoken.</li><li>Strong analytical skills with an excellent feel for dynamically changing situations and priorities.</li><li>Interest and curiosity in acquiring knowledge independently.</li><li>Strong communication skills and enjoy interacting with people.</li><li>High degree of self-organization, ability to work in a team and personal responsibility</li><li>Exceptional self-motivation and flexibility.</li><li>Able to travel up to 20% in the assigned territory.</li></ul>We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!&nbsp;Why should you join Elekta?In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.&nbsp;Hiring process We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.Your Elekta contactFor questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Pousette, <a href="mailto:nidhi.pousette@elekta.com" target="_blank">nidhi.pousette@elekta.com</a>.We are an equal opportunity employerWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.About ElektaHere at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work

Manor Royal Business District

Field Software Support Specialist: Elekta

Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We’re a leading name in our markets and a diverse, constantly evolving organisation. Join us.We are currently looking to recruit an&nbsp;End User Support Technician&nbsp;to join our office in&nbsp;Crawley. The role will assist the support of the IT infrastructure covering around 2500 users in a multi- network environment providing desktop support services.Key Responsibilities and Tasks:<ul><li>Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).</li><li>Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.</li><li>Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.</li><li>Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.</li><li>Support and deployment of Smartphone’s - iPhone and Android.</li><li>Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in Templecombe giving the customer flexibility for the support provided.</li></ul>Qualifications, Experience and Skills:<ul><li>Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.</li><li>Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.</li><li>Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.</li><li>Teamwork focus, able to work with teams located at other remote sites as required.</li><li>Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk</li><li>Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally</li><li>A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.</li><li>Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds</li></ul>Desirable:<ul><li>Automation tools (such as SCCM)</li><li>Network patching and Cable Tracing</li><li>Hardware Installation/Troubleshooting</li><li>iOS / Android / Phone Support</li><li>Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.</li></ul>Security Clearance StatementThis role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency -&nbsp;<a href="https://www.gov.uk/government/organisations/united-kingdom-security-vetting" target="_blank">United Kingdom Security Vetting - GOV.UK (www.gov.uk)</a>In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.Great journeys start here, apply now!

End User Support Technician: Thales

Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities <ul> <li>Provide 2nd line technical support to end-users (onsite and remote)</li><li>Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services</li><li>Escalate complex issues to 3rd line / specialist teams where appropriate</li><li>Configure and install hardware, software, and peripherals</li><li>Manage user accounts, permissions, and access in Active Directory / Microsoft 365</li><li>Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)</li><li>Document support work, solutions, and processes clearly</li><li>Assist with IT projects and system upgrades as required</li></ul> Skills and Experience Required <ul> <li>2+ years of experience in an IT support role (ideally 2nd line or service desk)</li><li>Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory</li><li>Experience supporting networks and basic understanding of switches, firewalls, and VPNs</li><li>Familiarity with cloud technologies (Microsoft 365, Azure)</li><li>Strong troubleshooting skills and ability to work methodically under pressure</li><li>Excellent communication and customer service skills</li><li>Full UK driving licence (occasional travel to client sites may be required)</li></ul> If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you.Apply now with an up-to-date CV to be considered.

2nd Line IT Support

2nd Line IT Support Engineer Horsham - £35,000 + Hybrid Working!Role: 2nd Line IT Support Engineer Location: Horsham Salary: £30,000 - £35,000 + BenefitsInterviewing Immediately Apply NowI am representing a client based in Merstham who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on.Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more.Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career!Please do not waste any time and apply below, we are moving fast with this vacancy!Benefit Package: Pension scheme Private Healthcare Hybrid Working (After probation) Working with the latest technology in the market Paid Certifications Much MoreEssential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking Firewalls/Routers/Switches Backup Experience MDM IntuneDesirable: Previous experience at an MSPThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to com.SER-IN

2nd Line IT Support Engineer

Senior Regional IT Support EngineerClosing Date: 08/10/2025Location: BrightonSalary: £26,520 - £32,240At BIMM University, we're more than just an educational institution we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.About the RoleAs Senior Regional IT Support Engineer you will play a central role in delivering technical support across our UK and Ireland campuses. This position is key to ensuring students and staff can confidently rely on the technology services available to them, whether on-site or remotely.You ll be responsible for providing high quality 2nd line support, managing escalations, and ensuring our IT infrastructure operates smoothly and securely. With a strong customer focus and technical expertise, you ll help shape a consistent, reliable, and supportive IT experience across all BIMM campuses.This role covers the South East region (Brighton, London, and Essex), so you ll need to be based within approximately an hour s travel between London and Brighton. While the role is primarily remote, there will be occasions where on-site visits are required, depending on operational needs or the nature of specific projects across your region.What You ll Do:<ul><li>Provide 2nd line support to staff and students, resolving user and infrastructure issues both remotely and on-site.</li><li>Act as an escalation point for 1st line issues, managing the 2nd line ticket queue and ensuring timely resolution in line with SLAs.</li><li>Carry out campus visits when remote support isn t possible, delivering effective in-person support and fostering trust with users.</li><li>Manage IT assets within your region, including procurement, builds, deployments, and accurate record-keeping.</li><li>Document and monitor IT support activities through our Helpdesk platform, keeping knowledge bases and systems up to date.</li><li>Collaborate with stakeholders, including Deans, Heads of School, and Technology Managers, to maintain high service standards.</li><li>Coordinate with third-party vendors and cross-regional teams to resolve escalated issues and implement infrastructure changes.</li><li>Support projects and assist with on-campus responsibilities such as hardware handovers, asset management, and IT operations. </li></ul>What You ll Bring:<ul><li>A strong blend of customer service skills and technical expertise, with the ability to resolve issues effectively and professionally.</li><li>Proven experience managing a helpdesk ticket queue in a fast-paced environment, including escalations.</li><li>Strong knowledge of Microsoft Cloud Technologies, Microsoft client operating systems, and a working knowledge of macOS.</li><li>Understanding of cybersecurity best practices, Active Directory, group policies, and network troubleshooting.</li><li>Experience with printer configuration and maintenance.</li><li>Excellent communication and listening skills, with the ability to explain technical solutions clearly to non-technical users.</li><li>The ability to collaborate effectively with colleagues, share knowledge, and promote best practice.</li><li>A calm, approachable manner with integrity, accountability, and ownership in your work.</li><li>The flexibility to support occasional evening and weekend work when required. </li></ul>This position is offered as a 6-month fixed-term contract, with the view that it will develop into a permanent opportunity.Why BIMM UniversityWe are a values-led organisation, meaning our core values underpin all that we do:Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.In addition to joining a committed and dedicated team, you will have access to:<ul><li>25 days holiday per year (FTE)</li><li>SMART pension</li><li>A comprehensive benefits package</li></ul>We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.How To ApplyInterested in this opportunity, click apply and you will be redirected to our careers website to complete your application.

Senior Regional IT Support Engineer

We are recruiting for an IT Support Technician on behalf of our client in Lewes on a temporary basis. The ideal candidate will be able to provide frontline support to customers and partners, ensuring timely and effective resolution of incidents and tasks related to IT equipment, software and services. This roles offers hybrid working after the initial training period. A basic DBS is required. About the Role: <ul><li>Provide day-to-day technical support (first/second line) for users, covering hardware, software, peripherals and basic network issues</li><li>Diagnose, resolve and escalate incidents and service requests using agreed processes and documentation</li><li>Deploy, configure and maintain desktops, laptops, mobile devices and peripherals; carry out imaging and software installations</li><li>Support day-to-day operation of servers, basic network troubleshooting and connectivity checks; liaise with third-party suppliers where required.</li><li>Maintain accurate asset inventories, documentation and knowledge base articles to support consistent service delivery</li><li>Work with colleagues to ensure security, backup and compliance standards are maintained</li></ul>About You: <ul><li>Previous experience in first/second line ICT support roles </li><li>Good working knowledge of Windows desktop OS, Microsoft Office suite and standard business applications</li><li>Competence installing, configuring and troubleshooting PCs, laptops, printers and mobile devices</li><li>Basic networking knowledge and ability to diagnose connectivity issues</li><li>Good communication and customer service skills, able to explain technical issues to non-technical users</li></ul> If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

IT Support Technician

Role - IT Support Engineer Salary - Up to GBP 28000 Location - Worthing Benefits - Great Pension, Holidays and career developmentAre you an IT Helpdesk professional ready to take the next step in your career? Join our dynamic team as an IT Support Specialist and play a key role in our organisation's success.Key Responsibilities: Service Desk Expertise: Use your extensive experience with IT Service Desk tools to provide exceptional support to colleagues, both individually and in small groups. Security Focus: Utilise your deep knowledge of IT/Cyber security practices to identify and address security threats and breaches effectively. Collaborative Resolution: Partner with 3rd party suppliers to resolve issues efficiently and ensure seamless operations. Resource Planning: Apply your proven experience in IT resource planning to optimise our IT infrastructure. Risk Management: Identify, assess, control, and mitigate operational risks with a strategic approach.Technical Skills: Proficient in managing Microsoft Active Directory, Share Point, Exchange Server, and Office 365 (including Microsoft Teams). Experienced in MS Windows 10 desktop and application support. Intune, Entra, Autopilot Exceptional diagnostic, problem-solving, and troubleshooting skills. Skilled in the support and configuration of tablets, laptops, desktops, and mobile devices. Competent in using Remote Control Software/VPN and basic network troubleshooting.Customer Focus: Demonstrate a strong customer-centric approach in all activities. Exhibit a proactive Can-do attitude in service provision. Commit to delivering value for money.Additional Benefits: Flexible Hybrid Working Comprehensive induction program and ongoing personal developmentJoin us and become part of a forward-thinking organisation where your skills and experience will be valued and nurtured. Apply today and make your next career move with us!

IT Support Engineer

Helpdesk Team Leader - Linux My client, a leader in their field are seeking an experienced Helpdesk Team Leader with a strong Linux background to join and lead their team based in Sussex on a permanent basis. The successful candidate will be responsible for managing and executing tasks related to IT infrastructure and systems administration. This includes overseeing internal staff and resources involved in the installation, configuration, support, and maintenance of IT software, hardware systems, data/voice networks, and internal databases. Candidates must have the following skills / experience: <ul> <li>Knowledge of Data Centre hardware.</li> <li>Understanding of Network technology.</li> <li>Linux experience.</li> <li>Zabbix (or equivalent) monitoring system.</li> <li>Jira</li> </ul> This role will require 5 days a week on site. CVs to Nick ASAP for immediate review.

Helpdesk Team Leader - Linux

1st Line Support Helpdesk Technician 25,000 basicFull training programmeMonday to FridayRegular team socialsPension22 days hols + bank holidays<ul><li>Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position?</li><li>Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?</li><li>Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?</li></ul>This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.Job duties:<ul><li>Responding to queries via chat, email, or phone</li><li>Working with other staff members on troubleshooting and diagnosing problems</li><li>Keeping fully aware of any new and updated software and hardware issues</li><li>Providing technical assistance for questions and problems</li><li>Diagnosing system errors and other issues</li><li>Following up with clients to ensure full resolution of issues</li><li>Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods</li><li>Running reports to analyse common complaints and problems</li><li>Installing or changing software to fix issues</li><li>Remotely accessing hardware or software for clients to make changes and fix problems</li></ul>Ideally, you'll already have: <ul><li>Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding</li><li>Experience with Network repairs and analysis</li><li>Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience</li><li>Understand the importance of providing and maintaining first class customer experience at all stages.</li></ul>Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th form.Refer a friend and earn a retail voucher worth up to 500Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15180

9 IT Support & Help Desk Jobs in Horsham, UK