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As a Complaints Advisor, you will be responsible for managing and resolving client complaints in a professional services setting. This role requires a detail-oriented individual who can ensure legal compliance and maintain a high standard of service.Client DetailsThis small-sized professional services company operates within the legal industry, delivering specialised expertise to its clients. With a focus on client satisfaction, the company fosters a collaborative and efficient working environment in Seaford.Description<ul><li>To prepare correspondence and documents in response to complaints received by the firm.</li><li>To investigate and review complaints received by the firm</li><li>To suggest a strategy, for COLP approval, to resolve complaints including, where appropriate, the appropriate remedy to conclude the matter.</li><li>Recording and diarising complaints on Case Management systems as appropriate.</li><li>To administer records and filing relating to complaints matters including updating the complaints log.</li><li>To make appointments, arrange meetings and to maintain an up-to-date diary </li><li>To provide support to the practitioners and management as required.</li><li>To attend clients both in person and on the telephone and to provide such support in a professional and friendly manner in keeping with the firm's standards for client care.</li><li>To undertake any specific training when required to do so and overall to have a responsibility towards self-development.</li><li>Other duties commensurate with the post as designated from time to time by the Directors.</li></ul>ProfileA successful Complaints Advisor should have:<ul><li>Experience in handling complaints within the professional services industry.</li><li>A strong understanding of legal compliance and regulations.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Proficiency in using relevant software and tools for record-keeping and reporting.</li><li>The ability to work effectively under pressure and meet deadlines.</li></ul>Job Offer<ul><li>A competitive salary</li><li>Monday to Friday work schedule with hybrid working opportunities.</li><li>A permanent role offering stability and growth in a legal department.</li><li>A supportive and collaborative working environment in Seaford.</li><li>Opportunities to enhance your skills and advance within the professional services industry.</li></ul>If you are passionate about delivering exceptional client service and meet the criteria above, we encourage you to apply

Complaints Advisor-Legal

Senior Solicitor Department: Legal (KRPC)Employment Type: Permanent - Full TimeLocation: Horsham Description Kreston Reeves Private Client LLP is an established and highly successful legal team covering Sussex, Kent and London, specialising in Private Client work. We are looking for a Senior Private Client Solicitor to join our team in Sussex based in our Horsham office where you will be part of a forward thinking, dynamic and progressive firm which offers plenty of opportunity for career development. The Horsham team is the hub of the Legal Services division and is well established with a highly reputable offering to a varied client base including high net worth individuals, business owners and farming families. This role as a Senior Private Client Solicitor provides an excellent opportunity to work with a team of experienced private client solicitors and tax advisors specialising in Wills, Estate Planning, Lasting Powers of Attorney, Trusts, Probate and Estate Administration. About the role Key Responsibilities<ul><li>The ability to manage your own caseload working autonomously and as part of a team</li><li>Good communication skills to enable you to successfully build longstanding working relationships with colleagues and clients</li><li>Attention to detail</li><li>Experience in drafting Wills, Trusts (and related documentation), Powers of Attorney and advising on estate planning and inheritance tax matters</li><li>Able to manage a variety of Probate and Estate Administration cases through to completion</li><li>Commercially aware with experience of networking and business development</li><li>People management skills and an ability to mentor junior colleagues</li><li>Good financial management</li></ul> What we're looking for <ul><li>Qualified Solicitor or CILEX qualified Legal Executive with not less than 5 years' PQE</li><li>STEP qualification or part qualification is desirable but not essential</li><li>Willing to travel to London and Kent when required</li></ul> What we can offer <ul><li>Financial wellbeing - competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards.</li><li>Leave - 25.5 days plus bank holidays, holiday buying, Mental wellbeing, Employee Assistance Programme and counselling</li><li>Physical wellbeing - Private Medical Insurance, Critical Illness Insurance and an annual flu jab.</li><li>Recognition - monthly nominations for financial awards based on culture and values</li><li>Development - we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses</li><li>Diversity, inclusion and belonging - we operate several family-friendly policies and take proactive steps to create an inclusive environment</li><li>ESG - give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes</li><li>Travel - other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan</li></ul>At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential. If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out by emailing . Please remember, you only need to share what you are comfortable to for us to support your request. Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.

Senior Solicitor

Legal Team Manager - 2 years PQE or CILEXUckfield 50,000 per annumBenefits including: 25days holiday + BH, Xmas Close, Parking, Healthcash . Salary will be reviewed after probation.Office Hours - Onsite 9-5/5.30pmWe are seeking an experienced and motivated Team Manager to lead a busy Litigation Department. In this hands-on leadership role, you will oversee a team of 3-4 fee earners, managing workloads, processes, and performance while also handling complex and defended legal matters. This is an excellent opportunity for a skilled litigator with strong leadership abilities to make a real impact in a growing practice, or a step up into a management role as a career move Key Responsibilities<ul><li>Manage and supervise departmental workloads, task allocation, and performance.</li><li>Conduct one-to-one meetings, monitor performance, and manage annual leave.</li><li>Develop and update process plans for claims, mapping from inception to eviction.</li><li>Maintain and update departmental templates and procedures.</li><li>Ensure effective time recording and task target setting.</li><li>Liaise with clients, defendants, courts, solicitors, and managing agents.</li><li>Assess complaints and report to the client and Practice COLP.</li><li>Attend legal update conferences (in person or virtually).</li><li>Undertake fee-earning work, including defended and complex cases (fast track, intermediate track, multi-track).</li><li>Draft legal documents and ensure compliance with court directions and orders.</li><li>Issue possession claims (online and paper applications).</li><li>Prepare notices seeking possession, applications, and advocate/counsel instructions.</li><li>Maintain accurate case management and status records.</li></ul>Skills &amp; Experience Required<ul><li>Qualified Solicitor with a minimum of 2 years' PQE (CILEX lawyers with equivalent experience considered).</li><li>Proven management experience, or the readiness to step into a management role.</li><li>Strong knowledge of landlord &amp; tenant law (or willingness to undertake in-house training).</li><li>Good understanding of the Civil Procedure Rules and litigation processes.</li><li>Strong IT skills and proficiency with case management systems.</li><li>Highly organised, with excellent communication and leadership skills.</li></ul>Apply today online for this excellent opportinity to move your career forward.This role is being managed by Debbir Foster - Office Angels - Tunbridge Wells - (phone number removed)Or please send your CV in confidence to (url removed).Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Team Manager (Solicitor)

We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs.Working here you'll feel a part of our friendly and inclusive environment. We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities. Your Role and What You'll Be Doing We are currently looking to recruit a Senior Associate or Legal Director to join our award-winning national Family team to continue to grow our offering in Chichester. This is a superb opportunity to play a key role in the continued growth of a powerhouse National Family team in one of the UK's leading law firms.The position offers a high degree of autonomy, strong partner access and excellent career progression opportunities. About You <ul><li>Technically competent, with significant experience within private Family Law</li><li>Used to dealing with and leading on both day-to-day and high value, complex cases</li><li>A natural team player with experience in supervising and mentoring juniors</li><li>Able to build and maintain lasting relationships with clients and third parties and ideally already well established in Chichester</li><li>A proven track record of winning or generating your own work</li><li>Well-rounded client service skills with the ability to emphasise with a wide range of clients in order to resolve the most sensitive and complicated practicalities involved in family break-ups</li><li>Demonstrable ambition, energy and enthusiasm for continuing to build a successful Family law team at the top of the market</li></ul> Our Values We're proud of our values, and we're looking for people who share them:<ul><li>To be pioneering with an imaginative outlook</li><li>To be approachable and caring</li><li>To be tenacious in the pursuit of our objectives</li><li>To be efficient in the provision of our services</li><li>To work with a foundation of integrity</li></ul> Our Benefits If this sounds like you, we'd love to receive your application. Our Benefits include:<ul><li>25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too</li><li>Generous and flexible pension schemes</li><li>Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)</li><li>Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services</li></ul>We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024! Our Commitment to Social Responsibility Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.Irwin Mitchell LLP is an equal opportunity employer.

Legal Director - Family (5401)

<ul><li>Position: Legal Executive</li><li>Salary: £25,000</li><li>Location: Eastbourne</li><li>Hours: Monday to Friday 9am to 5pm</li><li>Benefits: 25 days annual leave plus bank holidays and an additional 2 days leave during the Christmas closure, statutory pension scheme, life insurance</li></ul>My long established Legal Practice is looking for a proactive and detail-oriented Legal Executive to join our Eastbourne office and provide essential support to our Commercial Lawyer. This is a dynamic role that blends administrative precision with client-facing responsibilities, ideal for someone with a background in legal support and a passion for delivering excellent service.Job duties will include:<ul><li>Progressing client files</li><li>Preparing legal documentation</li><li>Liaising with clients and third parties</li><li>Ensuring compliance with AML and KYC regulations</li><li>Opening new files and managing completions</li><li>Handling Land Registry and Companies House filings</li></ul>What you'll bring:<ul><li>Proven experience in a legal support role (Commercial Assistant, Legal Secretary)</li><li>Strong understanding of legal procedures and office operations</li><li>Excellent organisational and communication skills</li><li>Proficiency in MS Office and a confident telephone manner</li></ul>This is a fantastic opportunity to grow your career in a supportive and professional environment., where you'll play a key role in keeping our legal operations running smoothly.If you're ready to take the next step, please apply.Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy.

First Recruitment Services

Legal Executive

Conveyancing Assistant (Progression to Solicitor) 26,000 - 32,000 + Funded SQE + Progression Routes + Monday to Friday + Flexible Start Times + Ongoing Training + Company Benefits Package + Annual Bonus Bognor Regis, West SussexAre you a Law Graduate or have experience within a legal office, looking to get your foot in the door with an established law firm in a role that provides continuous funded training and progression routes to become a Paralegal or a Solicitor?This firm has been steadily growing and expanding their services into new sectors, now specialising in Residential, Wills, Commercial Property and Family Law. They are looking to add to their property department with a new Conveyancing Assistant. They have a proven track record of progressing and developing their own staff into senior roles and aim to continue this to build a stable future.In this varied role you will gain valuable experience across the business by working closely with Fee Earners/Solicitors to develop yourself and progress your career, helping you towards your SQE's or through the CILEX route. Alongside receiving training, you shall assist with managing the workflow of the business through helping to deal with walk-ins and taking calls.This role would suit a Law Graduate or someone experienced working within a legal office who is looking to develop themselves and progress their career through the guidance of experts.The Role<ul><li>Receive continuous legal training</li><li>Funded curses and qualifications</li><li>Work closely with Fee Earners and Solicitors</li><li>Manage workflow and help to deal with clients</li><li>Monday to Friday - 9:00am to 5:00pm</li></ul>The Person<ul><li>Law Degree or some practical legal experience</li><li>Looking to receive training and progress career</li></ul>Reference Number:BBBH21960Graduate, Trainee, Junior, Law, Paralegal, Legal, Solicitor, Training Contract, LPC, SQE, CILEX, Partner, Conveyancing, Real Estate, Commercial, Family, Selsey, West SussexIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&amp;C's, Privacy Policy and Disclaimers which can be found at our website.

Conveyancing Assistant (Progression to Solicitor)

Overview Are you a Solicitor or Legal Executive with a passion for Court of Protection work? A respected firm on the South Coast is looking to welcome a Court of Protection specialist into their team, based in Worthing. You'll be focusing purely on property and financial affairs, managing a varied and often complex caseload from start to finish. You'll be part of a team that truly understands how sensitive this area of law can be. If you bring compassion, attention to detail, and the confidence to work independently, you'll feel right at home. What's on offer <ul><li>Competitive salary</li><li>Flexible and hybrid working</li><li>Comprehensive benefits package</li><li>Supportive and collaborative environment</li><li>Meaningful, people-focused work</li></ul> Contact If you would be interested in finding out more about this role or hear about any other opportunities please reach out to Rhian Thompson at QED Legal () or alternatively click on the "APPLY" button below.

Court of Protection Solicitor

This is an exciting opportunity for a Legal Secretary - Conveyancing to join a professional services team in Worthing. The role involves providing efficient administrative support to the legal department, ensuring smooth operations and high-quality client service.Client DetailsThe employer is a reputable organisation within the professional services industry, known for its excellent legal expertise and client-focused approach. As a small-sized firm, they pride themselves on delivering tailored solutions and maintaining strong client relationships.Description<ul><li>Prepare and manage legal documents, correspondence, and reports with accuracy.</li><li>Provide comprehensive administrative support to the legal team, including diary management.</li><li>Handle incoming calls and emails, ensuring professional communication with clients and stakeholders.</li><li>Maintain and organise filing systems, both digital and physical, to ensure accessibility.</li><li>Coordinate meetings and appointments for the legal department efficiently.</li><li>Support legal professionals with research and data entry as needed.</li><li>Ensure compliance with confidentiality and data protection standards at all times.</li><li>Assist in billing and invoicing processes to support financial operations.</li></ul>ProfileA successful Legal Secretary - Conveyancing should have:<ul><li>Previous experience in a legal or professional services environment.</li><li>Proficiency in Microsoft Office and other relevant software tools.</li><li>Strong organisational skills with the ability to prioritise tasks effectively.</li><li>Attention to detail and accuracy in document preparation and handling.</li><li>Excellent written and verbal communication abilities.</li><li>Understanding of legal terminology and processes is advantageous.</li></ul>Job Offer<ul><li>A competitive salary of approximately 25000 to 30000 per annum.</li><li>Permanent employment within a professional and supportive environment.</li><li>Opportunities to expand knowledge and expertise within the legal field.</li><li>Convenient location in Worthing, close to local amenities and transport links.</li></ul>This is a fantastic chance to advance your career as a Legal Secretary - Conveyancing in the professional services industry. Apply now to join this respected team in Worthing!

Legal Secretary - Conveyancing

Overview Are you an ambitious Commercial Property Solicitor or Paralegal who is keen to progress your career in a forward thinking, modern award-winning law firm?This is an outstanding opportunity to progress your career and move into a leadership position (either now or in the future). The successful Commercial Property Solicitor or Paralegal will receive full support and mentoring to become the best version of yourself. You will work in a collaborative, fun and refreshing environment in modern offices with excellent support staff to allow you to focus on law. Responsibilities <ul><li>Be part of a team that supports career progression into leadership from day one or in the near term.</li><li>Lead and grow a Commercial Property team as appropriate, with the possibility of stepping in to lead from day one for eligible candidates.</li><li>Manage a Commercial Property caseload (under supervision if necessary).</li><li>Provide high-quality client service and commercially aware advice.</li><li>Engage in business development and networking activities as appropriate.</li><li>Demonstrate solid IT skills and a client-focused approach.</li></ul> Qualifications / Background <ul><li>Have at least 2 years fee earning experience within Commercial Property.</li><li>Be commercially aware.</li><li>Display a drive to succeed and ambition to help grow a highly profitable and successful business.</li><li>Be client focused.</li><li>Demonstrate solid IT skills.</li><li>An interest (or ideally experience) in business development/networking.</li><li>Applications are open from Fee Earning Commercial Property Paralegals (with full support/mentoring and knowledge-sharing from a highly experienced Consultant Solicitor) or a qualified Solicitor with at least 2 years PQE (up to Partner level).</li></ul> Benefits <ul><li>A generous market-led salary which is regularly reviewed.</li><li>Hybrid working (up to 2 days WFH).</li><li>Pension.</li><li>A generous holiday allowance including Christmas shut-down.</li><li>A flat hierarchy where you will have a voice at the table.</li></ul>If you believe you have the drive to succeed, and the ability to manage a Commercial Property case load (under supervision if necessary), we'd love to hear from you. All applications will be treated with the greatest confidence.GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found in the company policies.

Commercial Property Solicitor or Paralegal

Commercial Assistant This friendly, well established firm of Lawyers based in Eastbourne are looking to recruit a Commercial Assistant. This is a very varied role assisting a Senior Fee Earner. The successful candidate will need previous experience as a Legal Secretary preferably within Commercial Conveyancing department. In return the company are offering an excellent salary, benefits and a very friendly team. To apply please submit your CV to Jan Hanley at Staff Recruit or for more information please telephone Jan Hanley at Staff Recruit

40 Legal Full time Jobs