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We don’t just build technology. We build hope for everyone dealing with Cancer.&nbsp;At Elekta, we believe every patient deserves the best care. As a Level 3 Support Specialist in our Treatment Delivery Escalations team, you’ll be at the forefront of ensuring our cutting-edge technologies are supported with excellence, helping clinicians deliver life-saving treatments around the world.&nbsp;What you’ll do at Elekta&nbsp;This position offers Hybrid working with flexibility of working from office 3 days a week.&nbsp;&nbsp;Responsibilities&nbsp;<ul><li>Own and manage escalated cases from regional support teams. </li><li>Troubleshoot complex product issues in live clinical environments. </li><li>Prioritize system-down cases to minimize clinical disruption. </li><li>Collaborate with business lines and global technical groups. </li><li>Mentor colleagues and share knowledge across teams. </li><li>Create and deliver Knowledge Articles and Field Change Orders. </li><li>Support rollout of new products and features. </li><li>Lead and contribute to internal projects and initiatives. </li><li>Represent Elekta in internal and external meetings. </li><li>Travel occasionally, sometimes at short notice.&nbsp;</li></ul>What you bring&nbsp;<ul><li>&nbsp;A strong communicator with excellent interpersonal skills.&nbsp; </li><li>Passionate about customer care and technical excellence.&nbsp; </li><li>Experienced in Elekta products (minimum 5 years in service/manufacturing/installation).&nbsp; </li><li>Qualified with a minimum HNC/HND or equivalent in engineering.&nbsp; </li><li>Skilled in solving complex product issues and mentoring others.&nbsp; </li><li>Fluent in English (additional languages are a plus).&nbsp; </li><li>Flexible, collaborative, and committed to continuous learning.&nbsp;</li></ul>We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for! &nbsp;Why should you join Elekta?&nbsp;In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.&nbsp;&nbsp;&nbsp;Overview of some of our benefits for United Kingdom are as below.&nbsp;&nbsp;United Kingdom&nbsp;&nbsp;<ul><li>Up to 25 paid vacation days (plus bank holidays)   </li><li>Holiday Purchase Scheme  </li><li>Private Medical Insurance  </li><li>Attractive Employer Pension Contribution Package  </li><li>Hybrid work option (you are required to work on location at least 3 days a week)  </li><li>Cycle to work scheme  </li><li>Life Assurance  </li><li>Onsite subsidized restaurant, offering budget-friendly dining  </li><li>Love electric (Electric vehicle salary sacrifice scheme) &nbsp;</li></ul>Hiring process&nbsp; &nbsp; We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.&nbsp;&nbsp;Your Elekta contact&nbsp;For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Pousette, <a href="mailto:nidhi.pousette@elekta.com" target="_blank">nidhi.pousette@elekta.com</a>.&nbsp;We are an equal opportunity employer&nbsp;We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.&nbsp;About Elekta&nbsp;Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.&nbsp;We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.&nbsp;

Manor Royal Business District

Level 3 Support Specialist: Elekta

We don’t just build technology. We build hope for everyone dealing with Cancer.&nbsp;Are you passionate about creating exceptional user experiences through evidence-based insights?&nbsp;&nbsp;We’re looking for a UX Researcher to join our team for a 4-month contract (salary prorated – extension possible). In this role, you’ll take a hands-on approach to research, delivering user-centred insights that shape high-quality designs and ensure usability engineering compliance. You’ll work closely with our UX Researchers and collaborate with design verticals—Industrial Design, UX Design, and UX Development—as well as stakeholders in Product Management, Delivery, and Engineering.&nbsp;This position requires on-site presence at our Crawley office three days per week, offering you the chance to work alongside a talented team and make a real impact.&nbsp;What you’ll do at Elekta:&nbsp;Your responsibilities will include (but are not limited to):&nbsp;<ul><li>Contributes to the definition of usability strategy for new products and new product releases following regulatory guidelines and Elekta standards.&nbsp; </li><li>Plans, conducts, facilitates and documents contextual studies, interviews, surveys, task and use error analyses, user reviews, heuristic evaluations, or usability testing for a feature, product, or workflow. Supports moderation, note taking, and reporting in larger workflow-level evaluations that are led by more senior UX researchers.&nbsp; </li><li>Contributes to building Radiation Therapy (RT) domain understanding through visualised user personas, user profiles, user journeys, user task flows, and representations of use environment (social, physical, technical).&nbsp; </li><li>Uses understanding of RT user groups, their tasks, and user needs to guide design decisions, shape the user experiences, and avoid use errors in medical devices.&nbsp; </li><li>Actively communicates user needs and user insights to designers, reviews design versions and provides feedback to improve designs.&nbsp; </li><li>Summarizes and documents research insights into presentations, presents the results and facilitates decision making based on research insights.&nbsp; </li><li>Manages Elekta’s reputation and positive experiences towards internal and external test participants.&nbsp; </li><li>Familiar with Elekta QMS processes on a high level. Builds further understanding on how different functions and activities play a part in the product creation process.&nbsp;</li></ul>The right stuff:&nbsp;<ul><li>Comfortable with continuous learning and working with detailed clinical knowledge. </li><li>Comfortable working in a dynamic, deadline-driven environment. </li><li>Ability to adapt and remain curious and receptive to others' ideas and perspectives. </li><li>Excellent time-management and multi-tasking ability. </li><li>Excellent communication and interpersonal skills with the ability to collaborate in a cross-functional team. </li><li>Ability to work under supervision or guidance by other design professionals.&nbsp;</li></ul>What you bring:&nbsp;*We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Masters degree in Human Factors Engineering, Human-Computer Interaction, experimental or cognitive psychology, cognitive engineering or User-Centred Design. </li><li>Good understanding on medical device regulations and compliance is a mandatory criteria for this role. </li><li>Knowledge base acquired from 2+ years of experience as an individual contributor in human factors, usability, or UX research. </li><li>Experience of working in the human factors engineering of medical devices (or other complex devices in a regulated field) is essential. </li><li>Good general understanding of UX research methods, and the ability to compare and choose suitable methods for studies, analysis, and reporting. </li><li>Proficiency in different UX research methods like contextual studies, interviews, surveys, task and use error analyses, user reviews, heuristic evaluations, and usability testing. </li><li>Basic academic writing skills and the ability to follow templates in documentation. </li><li>Good knowledge of usability engineering and risk management standards and guidelines (e.g. IEC 62366, FDA HF guidelines, ISO 14971). </li><li>Proficiency in use of Microsoft Office applications (Word, Excel, PowerPoint) and common workshopping tools (like Miro, FigJam, LucidChart). </li><li>Good understanding of agile principles and agile product development practices (Scrum, Kanban). &nbsp;</li><li>Knowledge of large-scale agile practises (SAFe) is preferred, but not essential. </li><li>Employees must be fluent in the English language (reading, speaking, writing, and comprehension).&nbsp;</li></ul>What you’ll get:&nbsp;In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and&nbsp;&nbsp;for everyone regardless of where in the world, to have access to the best cancer care. In&nbsp;&nbsp; addition to this, Elekta offers a range of benefits.&nbsp;&nbsp;<ul><li>Hybrid work option (you are required to work from the Crawley HQ at least 3 days/week) </li><li>Up to 8 days paid vacation days ( prorated due to duration of contract) (plus bank holidays)&nbsp; </li><li>Onsite subsidized restaurant, offering budget-friendly dining&nbsp;</li></ul>Hiring process&nbsp; &nbsp;We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.&nbsp;&nbsp;&nbsp; Your Elekta contact&nbsp; &nbsp;For questions, please contact the Global Talent Acquisition Partner responsible, Sarah Elmasry, at <a href="mailto:Sarah.Elmasry@elekta.com" target="_blank">Sarah.Elmasry@elekta.com</a>. We do not accept applications through e-mail.&nbsp;&nbsp; We are an equal opportunity employer&nbsp;We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.&nbsp;

UX Researcher: Elekta

The purpose of this role is to give strategic direction and drive growth in our global Pest and Hygiene &amp; Wellbeing science teams through technical brilliance and innovation, whilst ensuring the Global Centres of Excellence are aligned to the group strategy. You will lead by example in the three key areas of customer support, innovation, and technical expertise.&nbsp;You will lead the early innovation in the Pest Control and Hygiene &amp; Wellbeing categories by formulating, sourcing, exploring and developing ideas to Proof of Concept stage whilst taking decisive decisions to ensure timely delivery.&nbsp;&nbsp;To identify, provide information and insight, evaluate and, where appropriate, bring developments to technical readiness. Bring in leading edge external technologies which provide differentiation and potentially exclusive IP for RI’s global Pest and Hygiene &amp; Wellbeing categories via a combination of external partnerships, open innovation and new technology development initiatives.Tasks:Customers<ul><li>Build and maintain strong relationships with external stakeholders, including innovation partners, key industry bodies and academia.</li><li>Provide technical field support for those infestations that require deeper investigation or where traditional or current methods have been proven to have failed.</li><li>Provide technical insight and direction for International Key Accounts bids and tenders where required.</li></ul>Innovation&nbsp;<ul><li>Identify gaps in the portfolio, and new product requirements working directly with the relevant Category Marketing lead, and in collaboration with the Head of Pest Innovation, Hygiene &amp; Wellbeing Innovation and Chemical PD to develop opportunities to meet key sector needs with M&amp;I and business colleagues.</li><li>Liaise closely with all M&amp;I teams to ensure alignment of our product development activities. </li><li>Attending and participating in regular meetings such as category boards and updating on the innovation funnel.</li><li>Running of innovations sessions within Rentokil Initial and showing tangible outcomes to Proof of Concept.</li><li>Establishing and maintaining a link with the Technical Leadership Team to provide technical inputs to strategic problems.</li><li>Supporting the Innovation and Product Development Director with the presentation of materials and insight to the Technical Leadership Team and category boards.</li><li>Implement and manage the project management process within the Science team.</li><li>Work closely with marketing colleagues to provide new and novel claims support and selling support information to support product deployment.</li><li>Play an active leadership role on both the Pest Control category board, the Hygiene &amp; Wellbeing category board, and the Innovating for the Future board.</li></ul>Expertise&nbsp;<ul><li>Responsible for maintaining technical support relationships for colleagues dealing with customers and suppliers.</li><li>Representing Rentokil at key conferences and relevant exhibitions and to positively promote Rentokil Initial in the external environment</li></ul>Requirements:<ul><li>A minimum of a good honours degree in a scientific or similar discipline; post-graduate qualification a plus. </li><li>Relevant know-how and experience in the product development or technical management field. Excellent technical knowledge of current Pest or Hygiene &amp; Wellbeing products (or directly-related) fields and services. Experience with biocides and / or pesticides preferred.</li><li>Innovation, creativity training or experience.</li><li>A natural team leader with proven experience of leading, developing and broadening specialist technical staff.</li><li>A minimum of 5 years of experience within a Pest or Hygiene &amp; Wellbeing (or directly related) industry working at a global level.</li><li>I.T. Literate with working knowledge of the full Google suite, Microsoft Excel, Word and PowerPoint.</li><li>Able to make sense out of large sets of data and communicate in a compelling manner.</li><li>Proven ability to communicate technical results data and their significance, to peers, non-technical colleagues and commercial sponsors of work.</li><li>Ability to work to tight deadlines within a structured project management framework.</li><li>Proven experience of working across borders, regions and culture; frequent travel likely.</li></ul>Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Head of Science & Innovation: Rentokil

Job PurposeProvides support to category team and manages small-scale projects (up to c.1.5mGBP spend) under supervisionFOCUS AREAS:Strategy: Focus on execution of strategySuppliers: Mostly focussed on Minor with some Major suppliersPRINCIPAL DUTIES &amp; RESPONSIBILITIES<ul><li>Day-to-day operational management of sub-categories, related suppliers, and ERP systems</li><li>Deliver cost reduction and sustainability projects with support from category team</li><li>Market research on product trends, innovation, sustainability, pricing and legislative requirements</li><li>Help mitigate supply risks and drive continuous improvement</li></ul>SPECIFIC TASKS<ul><li>Day-to-day issue resolution</li><li>Run small tenders or medium tenders with support from Category team</li><li>Support sourcing of leverage and non-critical supplies</li><li>Ongoing analysis of category areas</li><li>Part and supplier creation process</li><li>Nav price list maintenance</li><li>Negotiate terms with smaller suppliers and implement contracts in line with policy and processes (typically up to £1.5m annual spend) with support from line manager</li><li>Assess new suppliers in line with processes to provide guidance for supplier approval.</li><li>Conduct supplier analysis to support various projects, including acquisitions</li></ul>Requirements:<ul><li>Skills in the Google suite of applications and Microsoft Office packages</li><li>Studying CIPS</li><li>Years and type of Skills / Experience required: 2-4</li><li>Good basic procurement knowledge</li><li>Proven relationship building abilities</li><li>Strong analytical ability and problem solving skills</li><li>Good verbal and written communication skills</li><li>Good influencing and persuasion skills</li></ul>Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Group Procurement Category Officer - Hardware: Rentokil

Role SummaryThis role reports to, and will act as a deputy to, the Rentokil Head of Investor Relations.You will represent Rentokil Initial within the investment community and be responsible for helping to implement an effective IR programme, covering the company’s communication with the Capital markets, and building trust and confidence within the investor community.We are looking for an outstanding individual with a passion for investor relations who is pro-active, curious and well-organised. This will be combined with a strategic and commercial mind-set to effectively translate how the company creates value to the investment community. To that end, the position requires excellent communication and interpersonal skills with the executive presence to interact with members of the Rentokil Initial executive team and senior leadership. It also requires the ability to carefully manage relationships outside the company, understanding the regulatory backdrop and specific requirements of the audiences.Main Responsibilities● Strategic equity IR Planning: Partner with the Head of IR to develop and implement a best-in-class equity investor relations programme and strategy● Best in class equity IR programme execution: Drive equity investor engagement, delivering high levels of service and ensuring effective communication of Rentokil’s performance, strategy, and market positioning to investors and analysts worldwide.You will be capable of quickly leading investor meetings and conferences. You will also be the key point of contact responding to investor and analyst queries, and internal queries, in a timely and accurate manner.● Business understanding: Developing and maintaining detailed understanding of financial performance and strategy and operations of the business.● Investor Communications: Leading the preparation of investor materials, including capital markets days, financial results announcements, presentations and supporting documents (including Q&amp;A), together with the Annual Report and quarterly trading statements.● C-Suite &amp; Board Advisory: Deliver regular insights to the Executive team and Board, providing in-depth analysis on Rentokil Initial’s share price movements, sector performance, peer benchmarking, and broader market trends.● Shareholder analysis: Lead on shareholder analysis, identifying opportunities to enhance investor targeting and optimising the composition of the share register.● Analyst Relations: Leading and enhancing relationships with sell-side analysts. Monitor and interpret analyst research, providing the Executive team with insights on market expectations and variances against internal projections.Requirements:Person Specification:● A strong financial background, with excellent modelling, analytical and numerical capabilities evidenced by a financial qualification (ACA, ACCA, CIMA, CFA).● Sound working knowledge of equity markets, corporate financials, share register analysis, regulatory environment and financial modelling techniques and valuation methods used by analysts and investors is essential.● Previous in-house equity IR or sell-side analyst experience is essential.● A great communicator and strong writing skills with the ability to story tell and think creatively. We are seeking an individual who is highly articulate and able to express an investor narrative in an engaging way.● Excellent interpersonal skills with the ability to foster relationships with peers and senior management● Good commercial acumen and a curiosity about businesses and how they work.● Comfort working across all levels in the business including with the CEO, CFO and Global Leadership Team.● Able to observe the finest detail alongside being a ‘big picture’ strategic thinker.● Strong technology skills would be an advantage, including a demonstrated interest in utilising AI, as well as Excel and PowerPointBenefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>25 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Investor Relations - Senior Manager: Rentokil

Permanent - Fulltime - Salary:&nbsp; £50,000-65,000 doe&nbsp; &nbsp;Location: Crawley I HybridAbout AerFinAerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers. Our blend of industry expertise and experience – today’s insight and tomorrow’s foresight – gives us a unique perspective on our industry that is trusted by over 600 customers across six continents. With regional hubs in Europe, Asia and the USA we’re perfectly placed to keep fleets flying and get deals done. That’s the AerFin way. That’s the way ahead.About the roleWe are seeking a Regional Sales Manager – EMEA to join our team. In this role, you will be responsible for delivering exceptional service and support to existing customers while actively promoting AerFin’s products. You will play a key role in achieving sales targets, expanding existing accounts, and strengthening customer relationships. Leading a team of Sales Executives and Administrator, you will provide guidance, mentorship, and operational support to ensure outstanding team performance and customer satisfaction.If you are a commercially minded aviation professional with strong leadership and customer-focused skills, we’d like to hear from you.Key Responsibilities<ul><li>Grow AerFin’s customer base and revenue across the EMEA region.</li><li>Manage and develop key accounts, ensuring exceptional service and customer satisfaction.</li><li>Lead, mentor, and support your sales team to maximise commercial performance.</li><li>Trade AerFin inventory through sales, exchanges, and loans; prepare accurate and competitive quotes.</li><li>Source components when required, verifying price, condition, and traceability.</li><li>Monitor market trends, competitor activity, and customer purchasing behaviour.</li><li>Collaborate with supply chain teams on Fair Market Value and report feedback to the supply chain leads.</li><li>Identify new sales opportunities and produce push lists for remarketing.</li><li>Ensure full compliance with Export Control regulations.</li><li>Work closely with the VP &amp; OpCo to strengthen AerFin’s regional market presence.</li></ul>What We’re Looking For<ul><li>Proven sales and customer service experience, ideally within aviation MRO, aftermarket, or OEM sales.</li><li>Strong leadership, coaching, and prioritisation skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Adaptable, self-motivated, and target-driven.</li><li>Proficiency in Microsoft Office Suite.</li><li>Willingness to travel</li><li>Existing customer relationships within the region is beneficial</li><li>Experience with aviation component trading and account management&nbsp;is an advantage.</li><li>Familiarity with Quantum Inventory System is a plus</li></ul>In return we offer:<ul><li>Discretionary Bonus Scheme (20 %)</li><li>Volunteering Leave</li><li>Life Assurance</li><li>Pension Scheme</li><li>Flexible working, ability to work between home and the office</li><li>Employee Assistance Program (EAP)</li><li>Healthcare Scheme</li><li>27 days of annual with an option to buy or sell an additional 5 days per year</li><li>Electric Vehicle Leasing Scheme</li><li>Social events and much more</li></ul>We're actively reviewing applications and conducting interviews regularly. To ensure your consideration, please submit your application early. Please note, we reserve the right to close this vacancy once a suitable candidate is found, so don't delay in sending your CV today for immediate consideration.AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.(NB. we will not consider any CVs from agencies at this point, and will reach out to our PSL if required)

Regional Sales Manager: Aerfin

This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes alltouchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice,web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving customer loyalty.Main Tasks:The Technical Architect will play a key role in defining and delivering the technical strategy for our CX solutions. Thisincludes:• Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels.• Selecting and integrating appropriate technologies to enhance the customer journey.• Providing technical leadership and guidance to development teams.• Ensuring adherence to architectural principles and standards.• Collaborating with stakeholders across the business to understand their needs and translate them into technical solutions that improve CX.• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategyPurpose of the role:• Define and maintain the technical architecture for our CX solutions.• Design and document solutions for new CX initiatives and enhancements.• Evaluate and select appropriate technologies to enhance the customer journey.• Integrate various platforms and systems, including Genesys, HCL Volt MX, and Google Cloud.• Provide technical guidance and support to development teams.• Ensure adherence to architectural principles and security standards.• Collaborate with stakeholders across the business to gather requirements and feedback.• Monitor and optimize the performance and effectiveness of CX solutions.• Stay up-to-date on emerging technologies and trends in the CX space.Requirements:• Proven experience as a Technical Architect for CX solutions.• Strong understanding of CX principles and best practices.• Experience with Unified Communications platforms (Genesys preferred).• Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred).• Strong understanding of web technologies, including HTML, JavaScript, React, and CSS.• Experience with API gateways (Apigee preferred) and serverless technologies.• Hands-on experience with Google Cloud Platform (GCP) and related services.• Familiarity with Java and database technologies.• Experience with IAM tools (Auth0 preferred) and authentication/authorization protocols.• Knowledge of monitoring tools (Datadog preferred) and performance optimization techniques.• UML documentation• Data Modelling / Design• Architecture frameworks (e.g Togaf)Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Technical Architect - Customer Experience: Rentokil

Summary:Are you a seasoned PMO leader looking to make a lasting impact on vital infrastructure? Do you want to lead a high performing team where your expertise in complex project delivery is valued? This is a newly created position as Head of Investment PMO to join our Investment Delivery Directorate. This is a pivotal role where you will be responsible for setting, managing, and change controlling our enterprise investment baselines throughout the strategic portfolio lifecycle, providing essential oversight and assurance across the Asset Management and Engineering lifecycle. You will lead a professional, centralised PMO function, ensuring that our £1.9 billion portfolio of engineering and capital investment programmes is delivered with optimal efficiency and effectiveness. This role requires a deep background in infrastructure, construction, or engineering (EPC) to successfully navigate the complexities of our capital delivery requirements. By developing advanced reporting and insights capabilities, you will measure performance to date and forecast future trends, enabling the business to make both retrospective and prospective evidence-based decisions. In this role you are responsible for setting, managing and change controlling the enterprise investment baselines throughout the strategic portfolio lifecycle, including providing oversight and assurance across the Asset Management and Engineering lifecycle.Main responsibilities:<ul><li>Oversees the planning, implementation, and tracking of a diverse portfolio of related projects across various departments while creating a team that delivers a repeatable, scalable project platform.</li><li>Ensures that statutory and regulatory requirements are monitored and reported in all investment projects, and risks are managed.</li><li>Provides the centre of expertise on capital investment PMO activity across the business.</li><li>Develop and govern programme and portfolio management processes, uses of dashboards, templates, ensuring alignment with corporate metrics.</li><li>Develop a PMO department and build a team that aligns with the Management of Portfolios P3M3 Maturity Model.</li><li>Implement project control metrics and insights that aim to drive efficiencies that meet or exceed the financial expectations established at project initiation.</li><li>Monitor portfolio to ensure schedules, budgets and outcome expectations are being met.</li><li>Coordinate deliverables with other key stakeholders across the business to ensure the portfolio outcomes are delivered.</li><li>Assume ownership of SEW's Investment project management maturity, owning internal processes, good practice documents and ensure stakeholders engagement.</li><li>Works with the business to assess and decide on which investment options have the highest potential value, impact, regulatory and strategic alignment for capital projects and in alignment with the Change PMO.</li><li>Identify portfolio priorities, deal with challenges and communicate portfolio risks and opportunities.</li><li>Foster a culture of accountability, transparency, and continuous improvement within the project management Community.</li><li>Drive innovation through the investment lifecycle, implementing the latest digital tools and technology.</li><li>Coach and mentor immediate and wider team and share knowledge and best practices.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>The Head of PMO must have a background in infrastructure, construction, EPC (engineering, procurement, construction) or related.</li><li>A degree in Engineering, Business Administration, Project Management, or a related field.</li><li>A relevant professional qualification in project, programme, or portfolio management (e.g. MSP, MoP, PRINCE2, APM Chartered Project Professional, or equivalent), and/or substantial equivalent experience in leading PMO activities across, high-value infrastructure projects or programmes.</li><li>Experience of the core Project Controls disciplines (Scheduling, Risk Management, Change Control &amp; Budget Control).</li><li>Significant experience in Programme/Portfolio management, with at least 5 years in a leadership role overseeing complex projects.</li><li>Proven track record of successfully managing multiple large-scale, cross-functional projects from initiation through completion.</li><li>Strong leadership abilities with a demonstrated ability to inspire and motivate teams to achieve project goals.</li><li>Excellent communication, negotiation, and interpersonal skills, with the ability to build consensus and drive decision-making.</li><li>Strategic thinker with a keen attention to detail and the ability to prioritise competing demands.</li><li>Proficiency in Portfolio management software (e.g., Primavera P6) and enterprise resource planning (ERP) systems.</li><li>Ability to thrive in a high paced and at times stressful environment whilst remaining outcome focused.</li><li>Strong leadership, communication, management, and interpersonal skills.</li><li>Highly organised and systematic, with a growth mindset.</li><li>Demonstrate ability to create a cohesive team and engaged and positive culture.</li><li>Strong analytical and problem-solving skills.</li></ul>Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting from £120,000 depending on experience + £9,844 car allowance + senior management bonus

South East Water

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Head of Investment Programme Management Office (IPMO)

Summary:Are you an expert in project governance with a passion for driving excellence? Do you enjoy coaching others to reach their full potential while keeping a bird's-eye view on strategic goals? Reporting to the Head of Transformation, this role is essential for the process oversight and management of our entire business transformation portfolio. You will be the architect of our governance standards, ensuring every initiative aligns with South East Water's organisational strategy while driving continuous improvement across the business. As a central point of contact, you’ll resolve escalated issues, manage high-level reporting for senior management, and provide the guidance needed to help our Project Managers thrive. Whether you are an Experienced Contributor looking for a senior role with impact or a Technical Specialist who loves the rigour of PPM tools and data, this position offers the autonomy to cultivate a high-performing team and deliver consistent, successful results. This role will act as the central point of contact for all business change portfolio related activities. This includes managing high-level reporting and dashboards for senior management, resolving escalated issues and providing guidance and coaching to Project and Programme Managers. This role is also responsible for cultivating a high-performing Project Management Office (PMO) team to ensure the consistent and successful execution of all projects and programs.Main responsibilities:<ul><li>Establish and enforce robust project and programme governance standards, including approval stage gates and delivery methodologies, to ensure consistency and quality across the portfolio.</li><li>Lead the strategic oversight of the entire Transformation portfolio, guaranteeing all initiatives are fully aligned with organisational strategy.</li><li>Oversee the development and delivery of insightful, portfolio-level reports and dashboards. Provide senior management and key stakeholders with transparency on key metrics, including project milestones, budget and benefits realisation to inform critical business decisions.</li><li>Serve as the central point of contact for the business, expertly navigating stakeholder needs and resolving escalated issues to maintain project momentum.</li><li>Provide expert guidance, coaching and training to Project and Programme managers, cultivating a culture of consistent project execution and best practices.</li><li>Drive the continuous improvement of all PMO processes and standards, actively seeking opportunities to enhance efficiency and effectiveness.</li><li>Cultivate and lead a high-performing team of Project and Programme professionals, providing the support and autonomy necessary for them to excel, meet deadlines, and deliver results.</li><li>Act as the Subject Matter Expert and "super-user" for the Project Portfolio Management (PPM) tool, ensuring its effective use, ongoing maintenance, and alignment with business needs.</li><li>Champion knowledge sharing by proactively identifying and addressing skill and capability gaps within the organisation through the creation of a community of practice.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>A professional project management certification, such as the Project Management Professional (PMP) is essential, in addition to a certification in a specific methodology like PRINCE2 Practitioner.</li><li>The ability to define and enforce project governance.&nbsp;</li><li>Leadership and influencing skills to drive strategic planning, foster business acumen and lead organisational change initiatives.</li><li>The capacity to communicate effectively with all stakeholders.&nbsp;</li><li>Strong negotiation and conflict resolution skills to resolve escalated issues and build alignment.</li><li>Expertise in using project data to create high-level, portfolio-wide reports and dashboards.&nbsp;</li><li>Advanced data analysis skills for portfolio-level reporting and a deep understanding of Project Portfolio Management (PPM) tools and governance frameworks.</li><li>The ability to provide guidance, training and support to Project Managers and teams to ensure consistent project execution and to gain buy-in for new processes and standards.</li><li>Proven experience of leading and managing a PMO, with a track record of developing and implementing PMO processes, standards, and governance frameworks.&nbsp;</li><li>A demonstrated ability to connect project delivery with organisational strategy and business outcomes, using data to drive key decisions.</li><li>Extensive hands-on experience managing complex projects and coaching or mentoring Project and Programme Managers.</li><li>A history of successfully managing relationships with a wide range of stakeholders, including senior management, suppliers and external partners.</li></ul>Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting from £85,000 depending on experience

PMO lead (Business Transformation)

Summary:Are you a visionary leader ready to shape the future of a purpose driven organisation? Do you have the strategic mindset to bridge the gap between complex change and real world results? This is your opportunity to join as Head of Transformation, a high impact role where you’ll provide strategic oversight for our entire change management portfolio, ensuring every project isn't just a task, but a step towards our long-term organisational strategy. You’ll be the central heartbeat of our transformation journey, balancing risks, managing significant budgets, and driving a culture of excellence. Reporting to the Technology &amp; Insights Director, this role provides strategic oversight and management of the entire project and programme portfolio. This involves defining and enforcing governance standards, ensuring all projects align with organisational strategy and driving continuous improvement across the business. This position acts as the central point of contact for all change portfolio related activities. Key responsibilities include managing high level reporting and dashboards for all levels of senior management, resolving escalated issues and providing guidance and coaching to Project and Programme Managers. A core function of this role is to cultivate a high-performing Project Management Office (PMO) team to ensure the consistent and successful execution of all projects and programmes.Main responsibilities:<ul><li>Provide senior management accountability for the Change Project Management Office (CPMO), leading its strategic direction and maturity.</li><li>Serve as the key liaison and central point of contact between business departments, ensuring seamless alignment and communication across the portfolio.</li><li>Direct the portfolio governance process, including the design and enforcement of frameworks, to ensure all projects and programs align with organisational strategy.</li><li>Manage resource allocation across the entire project portfolio to optimise value delivery and achieve strategic objectives.</li><li>Assume direct accountability for the Transformation Budget, overseeing all financial aspects from forecasting to governance.</li><li>Balance risks, benefits, and costs to inform strategic decision-making and ensure optimal portfolio performance.</li><li>Cultivate and lead a high-performing team of change professionals, providing them with the support and autonomy to deliver exceptional results.</li><li>Drive continuous improvement by leading strategic workforce planning to address capability gaps and maintain a strategic view of skills across the organisation.</li><li>Serve as the Product Owner for the Project Portfolio Management (PPM) Tool, overseeing its functionality and ensuring it provides strategic insights for the business.</li><li>Champion a culture of excellence in project, portfolio, and change management across the organisation.</li><li>Assume responsibility for portfolio-level change management, proactively assessing and mitigating change impact to ensure successful adoption and benefit realisation.</li><li>Own the CPMO's interfaces into annual and AMP planning cycles, directly influencing the strategic direction of Directorate plans and initiatives.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>A professional project management qualification such as Project Management Professional (PMP) or PRINCE2 and a professional programme management qualification, such as Programme Management Professional (PgMP) are essential or an equivalent degree (e.g. Bachelor’s / MBA in business administration / organisational development / change management).</li><li>The ability to develop a clear, compelling vision and strategy for the project portfolio, aligning it with overall business goals.</li><li>A strong understanding of business and financial principles, including budgeting, forecasting, and return on investment (ROI) analysis.</li><li>Expertise in benefits realisation management, ensuring all intended outcomes - whether strategic, financial or cultural - are defined, tracked and achieved.</li><li>Exceptional communication skills, both written and verbal, for articulating complex concepts to diverse audiences, including senior management.&nbsp;</li><li>Expertise in negotiation, conflict resolution, and influencing without direct authority.</li><li>The ability to build, mentor and lead a high-performing team, fostering a culture of accountability and professional growth within the PMO.</li><li>In-depth knowledge of project and programme management methodologies (e.g., Agile, PRINCE2).</li><li>Proficiency in project portfolio management (PPM) tools and technologies.</li><li>A deep understanding of the people-side of change, including overcoming resistance, fostering a culture of adaptability and acting as a catalyst for positive change.</li><li>Strong analytical and data-driven decision-making skills.</li><li>A proactive approach to identifying, assessing and mitigating risks at both the project and portfolio levels.</li><li>The ability to creatively solve complex problems and navigate unforeseen challenges with composure and resilience.</li><li>Expertise in leading and managing large-scale organisational change and transformation initiatives.</li><li>Experience in designing and implementing new governance frameworks and business processes to support transformation.</li><li>Proven track record in establishing and managing a benefits realisation framework, ensuring all intended outcomes are measured and achieved.</li><li>Experience reporting to the Senior Management, Executive and Board level teams, effectively communicating complex portfolio and change information.</li><li>Demonstrated experience in aligning project and programme initiatives with overall business goals.</li><li>Experience with managing a large transformation budget, including financial forecasting and governance at a portfolio level.</li><li>Proven experience in building and maintaining strong relationships with diverse stakeholders and managing competing interests.</li><li>Experience with resource allocation, workload balancing and optimising project delivery to maximise value.</li><li>Experience building, managing, and developing a PMO or a dedicated team of change professionals.</li></ul>Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting from £100,000 dependent on experience + £9,844 car allowance + senior management bonus

1,254 Jobs in Mayfield, UK