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Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £89,402 - £111,752, depending on experience Department: Customer &amp; Operations We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Head of Customer and Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating model. The role supports the PIANO team in identifying and progressing new data models to support strategic leaders in unlocking future value. The role requires intrinsic understanding of each Business Area's subject matter. This will include continuously developing awareness and knowledge of our competitors and industry trends; identifying new or upgraded technologies to support the delivery of our strategic outcomes and ambitions to become market leading. Developing the pipeline of strategic change for Customer with a view to a 36-month horizon, the HCOS will bring to life strategic options considering people, process, technology (including data and automation) and/or external solutions. Where deemed appropriate the HCOS will lead strategic initiatives, produce business cases and present option appraisals. You'll own the maintenance of the Customer roadmap and will be required to facilitate the continuous iteration between the Senior Stakeholders, SMEs and Value Stream Heads. Managing a multi-skilled team the HCOS will support the creation and maintenance of the Pillar target state roadmap. The role will report to the Customer Director and operate across the COPs pillar, collaborating with the SLT and Head of Strategic Delivery to support prioritisation and transition to target state We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from one of our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, and want to work in the office occasionally. Core skills were looking for to succeed in the role:<ul><li>Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication</li><li>Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations</li><li>Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits</li><li>Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level</li><li>Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly</li><li>Effective organisation, planning and understanding the key components of all plans</li><li>Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders</li><li>Highly analytical and structured thinker able to develop pragmatic solutions to complex problems and communicate them simply</li><li>Ability to engage key stakeholders and communicate complex information simply and persuasively, driving data informed decision making and action.</li><li>Ability to manage multiple projects efficiently and effectively</li></ul> What's involved:<ul><li>You'll lead the design and delivery of the Customer strategy and roadmap in alignment with the Enterprise strategy</li><li>You'll own and maintain the Customer roadmap of strategic outcomes and regularly engage with the business SMEs to gain an understanding of their desired outcomes</li><li>You'll work with the Heads of Value Stream to progress initiatives and support prioritisation decisions</li><li>You'll manage and develop the Performance Insights and Optimisation Change leads, supporting senior leaders to identify and develop data models to unlock value across the pillars of</li><li>In conjunction with the Head of Operations Value Stream and the Head of Strategic Delivery, develop the transition plan to target state</li><li>You'll ensure effective communication and reporting on progress against committed delivery plans and budget(s)</li><li>You'll lead strategic initiatives and value proposition analysis for the highest priority outcomes, as appropriate</li><li>You'll research, develop and present option appraisals for how we improve our current core capabilities and embed new capabilities</li><li>You'll ensure continued optimization of core customer platforms</li><li>You'll maximise opportunities arising from contract renewals, current and new suppliers, and data insight</li><li>You'll maintain and develop knowledge of Claims, Fraud and Retail Business Areas</li><li>You'll maintain and develop relationships with key strategic partnerships, competitors and industry thought leaders</li><li>You'll create a calendar of and be a presence at Customer industry events to represent FCG</li><li>You'll support decisions on the best solutions including proposed features</li><li>You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management</li><li>You'll fully understand and plan for the business impact of customer &amp; operations initiatives, ensuring that all areas of the business are ready to accept the change</li><li>You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities</li><li>You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset, and strategies, including supporting colleagues with their broader professional development</li><li>You'll comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times</li><li>You'll ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times</li></ul> Experience and knowledge<ul><li>Demonstrable record of managing multi-million-pound portfolio budgets effectively, and delivering within budgetary constraints</li><li>Significant understanding of Claims, Fraud and Customer business areas</li><li>Understanding of Insurance businesses, the industry, and its drivers</li><li>Experience of researching new markets and identifying / quantifying opportunities</li><li>Strong stakeholder management experience within a fast paced, cross-functional environment</li><li>Proven understanding of Project and Programme Management techniques in different change environments (Waterfall, RAD, SCRUM etc.)</li><li>Proven understanding and experience in working within SAFe or other agile frameworks</li><li>Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle</li><li>Ability to construct a realistic and achievable business case in conjunction with business leaders and Finance</li><li>Experience of engaging and managing third parties</li><li>Experience of working within an FCA regulated industry, ideally within Financial Services or Insurance</li><li>Demonstrable experience in strategic development with a proven ability to translate complex concepts and outcomes into actionable delivery roadmaps</li><li>Demonstrable experience in strategy mobilisation, initiation, planning and management</li><li>Deep and extensive understanding of change delivery and management processes and the keys to successful delivery of change</li><li>Experience using tools such as MS Office / MS project / SharePoint / TFS / Gemini / Atlas / ADO is desirable</li></ul> Skills<ul><li>Strong communication skills - both in writing and verbally - ability to articulate an argument and persuade senior stakeholders with robust and comprehensive communication</li><li>Exceptional leadership skills with evidence of managing teams across a range of disciplines and locations</li><li>Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits</li><li>Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level</li><li>Leadership - the ability to look ahead and understand/mitigate risks, and the ability to see the few key issues in a situation, problem or delivery and, working with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly</li><li>Effective organisation, planning and understanding the key components of all plans</li><li>Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business leaders</li> . click apply for full job details</ul>

Head of Customer and Operation Strategy

Sussex Innovation Work Experience Programme Sussex Innovation Work Experience Programme <ul><li>Work Experience</li></ul>Share Description Salary: N/A Location: Brighton Job title: Work Experience Hours: 7.5 hours per day About the Programme: Sussex Innovation runs a work experience programme offering two placements per year to local students in Years 10 to 13. The placements will take place in January and July and will span a maximum of 5 days. The programme c ombines a mix of shadowing , hands on activities and project work to give students an overview of entrepreneurship, consultancy and innovation culture. How to apply: Applications are open all year round with applications for the January placement closing on 1st November and applications for the July placement closing on 1st May. Please complete this application form to apply.Sussex Innovation is proud to be an equal opportunity employer. All applicants will receive equal consideration irrespective of any protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.We are a Disability Confident Committed employer and welcome applications from disabled people.We are committed to making reasonable adjustments to support you through the application and work experience process. If you require any reasonable adjustments, please don't hesitate to get in touch with the team by email or by phoning us on and speaking with our People, Culture &amp; Operations Manager.

Sussex Innovation Work Experience Programme

Employment Associate / Senior Associate / Legal Director (5157) We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment. We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities. We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information. We are looking for an Associate or Senior Associate to join our Southern Employment team in either Southampton, Gatwick or Brighton. The Southern Employment team is led by Partner Sybille Steiner. They advise on the full range of contentious and non-contentious aspects of employment law. Clients are predominately employers as well as some high net worth individuals. The team acts for a wide range of UK and international businesses from small organisations, start ups and SMEs to PLCs. The clients are from a variety of sectors including (but not limited to) retail, technology, education, aviation, hospitality and sport. Your Role and What You'll Be Doing Working in our Southern Employment team is a fantastic opportunity to get involved in challenging and complex cases, whilst learning from the very best. Your role will focus on the full range of employment issues advising on matters including employment tribunal claims, redundancy, capability and misconduct procedures, employment documentation, and the employment aspects of corporate transactions working with UK based and international businesses, including medium, large and listed companies and clients in the education sector. You will gain plenty of hands on experience from the outset with support from senior members of the team to further your development. The team also run a popular programme of events throughout the year and you would have ample opportunity to support these events and gain experience in presenting at the same and contributing to the success of the Team's business development efforts. About You <ul> <li>Experience advising Respondents on a wide range of contentious and non-contentious employment law matters</li> <li>An enthusiasm for advising on a varied range of employment law issues and taking on new challenges</li> <li>The ability to manage a busy and varied workload</li> <li>An interest in business development</li> <li>Experience in the education sector or with international clients would be helpful but not essential</li> </ul> We're proud of our values, and we're looking for people who share them: <ul> <li>To be pioneering with an imaginative outlook</li> <li>To be approachable and caring</li> <li>To be tenacious in the pursuit of our objectives</li> <li>To be efficient in the provision of our services</li> <li>To work with a foundation of integrity.</li> </ul> If this sounds like you, we'd love to receive your application. Our Benefits - What We Can Offer You <ul> <li>25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.</li> <li>Generous and flexible pension schemes.</li> <li>Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)</li> <li>Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.</li> </ul> We also offer a wide range of well being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements. We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024! Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim. Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono. Additional Information As part of the Irwin Mitchell Group's on boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders. We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties. The employment screening process will fully comply with Data Protection and other applicable laws. Irwin Mitchell LLP is an equal opportunity employer.

Employment Associate / Senior Associate / Legal Director (5157)

Operational Prison SupportLocation: HMP Lewes Shift Pattern: 39 Hours a week - This role will include working evenings, nights, weekends and Bank/Public holidays. Hourly rate: 15.58 per hour, increasing to 27.82 per hour with overtimePlease note a driving licence is required for this roleReady for a rewarding role in the justice system? We're hiring an Operational Support Grade (SSO) to join our team in HMP Lewes. Contribute to vital security operations including gate duties, visitor checks, prisoner escorts, CCTV monitoring, and more.Key responsibilities:<ul><li>Manage entry/exit and searches at the gate</li><li>Escort contractors, vehicles, and prisoners</li><li>Monitor CCTV, report suspicious activity</li><li>Process visitors and oversee mail censorship</li><li>Assist with prisoner processing and food delivery</li></ul>What we offer:<ul><li>Competitive pay with overtime options</li><li>20 days annual leave + public holidays</li><li>Access to training and career development</li></ul>Skills &amp; requirements:<ul><li>Good IT skills and a UK driving licence (location-dependent)</li><li>Strong communication and teamworking abilities</li><li>Ability to work under pressure and follow security protocols</li></ul> Important: A full and comprehensive DBS will be conducted for this role, and photo ID will be required.Ready to apply?If you're looking for a fulfilling role in the justice system, apply today and take the next step in your career.

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