field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

A rapidly growing online car marketplace is looking for a Customer Escalations Specialist to resolve complex customer issues and enhance the customer experience. This role will involve handling escalations, formal complaints, and ensuring compliance with regulations. Candidates should have strong analytical skills, be detail-oriented, and demonstrate excellent verbal and written communication skills. The position offers a flexible work environment, a commitment to personal development, and a variety of employee benefits including health insurance and stock options.

Customer Escalations Specialist - Hybrid + Stock Options

Help us make a big green dent in the universe. We're driving the global renewable energy revolution and need brilliant people to help us scale. Our engineers are out there installing the tech that powers a greener future and our Utilisation Team makes sure they can do it efficiently, safely and with outstanding customer experience. This role is part of Octopus Energy Services, supporting the field force that installs smart meters, EV charge points, air-source heat pumps and solar technology across the UK. The Utilisation Team ensures our workforce is deployed effectively, schedules are optimised, and engineers have everything they need to deliver world-class service on the doorstep. We monitor live performance, respond to real-time changes, and work closely with our field teams to maximise efficiency, reduce downtime and deliver brilliant outcomes for customers. Through data, communication and slick operational thinking, we keep the engine room of the operation running smoothly every day. This is a fast-paced, multi-functional role focused on workforce utilisation and field support. You'll be responsible for ensuring engineer schedules are accurate, efficient and always aligned with customer needs. You'll work in real time, adapting quickly when things change and solving operational problems before they affect customers. You'll collaborate closely with engineers, Area Managers and internal teams, all with the goal of keeping the field running smoothly and delivering an exceptional experience end-to-end. This role is based in Brighton and shifts are 8 hours between 8am-8pm on a rota basis, with weekend work every 4 weeks (with a weekday in lieu). What You'll Do <ul> <li>Optimise engineer schedules to maximise utilisation, minimise travel, and improve appointment availability.</li> <li>Manage daily workloads, reallocating jobs quickly and accurately when plans change.</li> <li>Use real-time data to monitor progress, identify risks and resolve issues before they affect customers.</li> <li>Work closely with field teams to understand on-the-ground challenges and adjust plans accordingly.</li> <li>Handle appointment changes, cancellations and customer-driven adjustments with accuracy and care.</li> <li>Provide responsive support to the field throughout the day, including live queries and problem solving.</li> <li>Communicate clearly with customers, engineers and internal teams to ensure transparency and smooth delivery.</li> <li>Take ownership of tasks end-to-end, ensuring every action supports efficiency, utilisation and customer experience.</li> <li>Contribute ideas to improve our scheduling, productivity and operational processes.</li> </ul> What You'll Need <ul> <li>A passion for delivering great customer and field team experience through clear communication.</li> <li>Strong organisational skills, with the ability to prioritise in a fast-moving environment.</li> <li>A problem-solving mindset, able to stay calm and make good decisions when plans change.</li> <li>Confidence working with data and multiple systems (we'll teach you our in-house tools).</li> <li>Flexibility, adaptability and the willingness to get stuck in.</li> <li>A collaborative approach; you enjoy being part of a team working toward shared goals.</li> </ul> Why You'll Love It Here Octopus Energy is a unique place to work - fast-moving, supportive, and driven by doing the right thing. You'll have autonomy, space to grow and the chance to make a real impact on the future of green energy. We invest heavily in training and development, and you'll be surrounded by brilliant people who care about what they do!

Utilisation Specialist

A global investment management firm in Horsham is seeking a professional to support its Third-Party Risk Management efforts. The role involves developing supplier governance frameworks, engaging with stakeholders, and ensuring compliance with policies and regulatory obligations. Candidates should have experience in managing third-party relationships and excellent communication skills. This position offers the opportunity to work in a dynamic environment committed to sustainability.

Third-Party Risk & Sustainability Lead

A leading water utility company based in Worthing is seeking a Senior Nature Based Solutions Specialist to manage projects and engage with regulators. You will support the delivery of innovative ecological solutions while contributing to environment-driven initiatives. The ideal candidate will have a strong background in ecology and project management, with a salary of circa £55,000. This role offers a hybrid working model and a range of employee benefits.

Senior Nature-Based Solutions Lead

London, United Kingdom / Reading, United Kingdom / Brighton, United KingdomCountryUnited KingdomContract typePermanentWork patternFull TimeMarketEnvironment and societyProject programme and commercial management, EnvironmentLocation/s: Reading, Brighton, London; UK Recruiter contact: Alice RoostanMott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business division Our multidisciplinary experts help water, wastewater, and government organisations find sustainable, cost-effective solutions to the challenges of climate change, net-zero, water scarcity and environmental protection.We work with around half of the UK's regulated water and wastewater companies, and our work stretches across the entire project lifecycle - from pre-contract cost estimating and benchmarking, to post-contract quantity surveying and commercial assurance.For project and programme management, we deliver capital projects on behalf of our clients, both internal and external that range from several hundred thousand pounds in value to major projects and programmes worth over £0.5bn. Overview of the role As a Project Manager you will be responsible for the entire scope required for successful delivery of projects including appraisal, planning, detailed design, construction, and delivery phases. You will deliver these by complying with Client and Mott MacDonald processes specifically, Project Management, Health &amp; Safety, Commercial, Risk &amp; Value, and Budget.Key responsibilities and duties include:<ul><li>Manage project risk and opportunities effectively - take responsibility for the identification, allocation and management of the project risk and opportunities, taking effective mitigation measures to reduce risk</li><li>Be accountable for the commercial objectives specific to the project - ensure necessary reporting &amp; information is delivered on time, to the required standard</li><li>Maintain excellent communications with the client and wider programme team</li><li>Be responsible for the project programme. Work with multidisciplinary delivery teams to update the programme as required Ensure the effective and efficient close out of all projects</li><li>Manage a delivery team and all key stakeholders</li><li>Full Membership, or working towards full membership of a relevant chartered body; MAPM, ChPP, MCIWEM, MICE, MCIOB, MRICS etc</li><li>Project management experience across a range of high risk / high complexity / high value projects and programmes with a strong focus on internal and external stakeholder management and complex risk management</li><li>Experience of managing projects within the Water and Environment Sector</li><li>Experience of NEC contracts and their practical application</li><li>Experience of CDM regulations Ability to work a minimum of 2 days per week in the nominated office</li><li>Excellent written and oral communication</li><li>Able to foster and promote collaborative working relationships</li><li>NEC ECC PM Accreditation</li><li>Experience across the full project lifecycle</li><li>Experience working in the environment and water sector</li></ul> UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you.We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. Benefits We offer some fantastic benefits including: Health and wellbeing <ul><li>Private medical insurance for all UK colleagues.</li><li>Health cash plan to support you with every day health costs and treatments.</li><li>Access to Peppy, providing free support from menopause experts for all UK colleagues.</li><li>A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.</li><li>Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.</li></ul> Financial wellbeing <ul><li>We match employee pension contributions between 4.5% and 7%.</li><li>Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.</li><li>Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.</li><li>Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.</li><li>As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.</li></ul> Lifestyle <ul><li>A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.</li><li>Holiday entitlement increased to a minimum of 35 days after 5 years' service.</li><li>Variety of employee saving schemes and discounts from high-street retailers.</li></ul> Enhanced family and carers leave <ul><li>Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.</li><li>Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.</li><li>Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.</li></ul> Learning and development <ul><li>Primary annual professional institution subscription.</li><li>A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.</li></ul> Networks, communities, and social outcomes <ul><li>Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.</li></ul>Apply now, or for more information about our application process, click here.

Project Manager

Commission a Portrait Painting in Brighton for a Unique and Special Gift Commission a portrait painting in Brighton and choose a fabulous gift for a loved one. A personal and enduring gift, a portrait painting is an excellent idea when you are not certain about the type of gift to choose. A milestone birthday or a special anniversary deserves a meaningful gift. A portrait painting is worth more than a thousand words. It is a gift that will be treasured for generations. A wedding portrait, or a portrait of an equally special occasion will grace the walls of your home for many years. It will be appreciated for as long too. If you are looking for a gifted artist for your portrait painting, remember Rob Hefferan.What is great about a portrait commission is that the subject won't need to sit for hours in a studio. Thus, in Brighton , to commission a portrait painting, a photograph can be used. Photographs are an effective medium to capture a special moment. Rob Hefferan can paint a stunning portrait using a photograph of the subject. When you commission a portrait of a special person or a special occasion, you'll have a valuable memory shared with your loved one. Rob Hefferan is the artist to choose when you want a stunning portrait of a loved one. He uses chalk pastels, oils or acrylics to capture the personality of the subject. The portrait painting that you have commissioned is a timeless gift. Future generations can enjoy the meaning and sentiment of the portrait too.When you commission a portrait painting in Brighton, speak to the artist about the aspects you would like him to focus on. This could include the choice of colour as well as the portrait's size. For more details about the commissioning of a portrait painting, contact Rob Hefferan today. The cost of the portrait includes the framing and delivery. The portrait will take roughly six weeks to complete. As such, it is a prudent idea to arrange the portrait commission ell in advance of the special day. A commissioned portrait painting for the one you love is a truly magnificent gift.

Commission a Portrait Painting in Brighton for a Unique and Special Gift

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title - Subcontract Manager Job Location - Brighton Job ID - 30371 About this opportunity and L3Harris UK From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers across the UK and worldwide. L3Harris in Brighton are part of Release Systems and the Mission Avionics sector operating in the Aerospace domain. Our mission critical release systems equipment is on most major airborne fighter platforms worldwide, including the F-35, along with other aircraft like the Gripen and Typhoon. Brighton designs, manufactures and tests a large portion of its release systems portfolio. This facility offers 48,500 square feet of manufacturing space for the development of high-performance, multi-station solutions used to launch air-to-air and air-to-ground munitions from bay, wing or fuselage stations. A few of our employee benefits are: <ul> <li>25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days</li> <li>Private medical insurance with optional family cover</li> <li>Pension scheme of up to 7% employer contribution</li> <li>Life Assurance 4x salary (flexible up to 10x)</li> <li>Group income protection</li> <li>Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme</li> <li>Employee assistance program providing mental health and wellbeing support</li> <li>Professional membership reimbursement (discretionary)</li> </ul> What the role will involve The responsibilities of your role will include the following: <ul> <li>Prepares bid packages, analyses and evaluates proposals, negotiates subcontract provisions, execute contracts and documents the contracting file.</li> <li>Conducts the contracting process in adherence with UK Regulations, Public Law, Company and Supply Chain Policies and Procedures.</li> <li>Negotiates and coordinates additions, deletions, or modifications to subcontracts.</li> <li>Manages Supplier's technical, delivery and financial performance against Plan.</li> <li>Serves as single point-of-contact to the subcontractor / supplier while fostering collaboration between the subcontractor /supplier and the L3Harris team, including Program Management, Engineering, Project Engineering and Quality.</li> <li>Review status of subcontractor's / suppliers' performance, including delivery and financial performance.</li> <li>Assesses risk, develops risk mitigation plans, formulates resolution plans.</li> <li>Negotiate and generate Supplier Framework Agreements to support long term company objectives.</li> <li>Liaise with the Suppliers and Quality Manager regarding supplier quality deficiencies in a timely and proactive manner.</li> <li>Represent Supply Chain in meetings with customers and other external bodies as and when required.</li> </ul> What you'll bring The role requires the following experience and skills: <ul> <li>Previous experience as a Subcontract Manager working within a similar industry to defence or aerospace.</li> <li>Experience in Negotiations, Terms &amp; Conditions.</li> </ul> Important to know Applicants who accept a conditional offer of employment must meet the of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Subcontracts Manager

We are looking for an experienced and dynamic Technical Customer Support Manager to lead our high-performing Post-Installation Support Team. This critical role is the heartbeat of our customer experience after a product is installed. You'll be responsible for ensuring our team delivers fast, effective, and empathetic technical problem solving across multiple channels, working seamlessly with our field engineers, manufacturers, and internal retail teams. Key Responsibilities <ul> <li>Operational Leadership &amp; Mentorship: Serve as the first point of escalation for complex technical issues and difficult customer situations, guiding the team to quick, quality resolutions.</li> <li>Day to Day Management: Oversee the daily rotas, coverage, workflow and queue management across all support channels, including inbound phone support, HubSpot queries, customer inks (emails), and internal escalations (Community Managers, Slack channels).</li> <li>Performance and Quality Coaching: Conduct real time coaching and side by side training on call handling, technical diagnosis, and empathetic communication to ensure consistent service quality and efficiency. And create a culture of high performance.</li> <li>Process Improvement: Proactively identify friction points in the customer journey or internal handoffs (e.g., to Field Engineers or Manufacturers) and suggest practical process and knowledge base improvements to the Manager.</li> <li>Cross Functional Relationship: Act as the operational bridge between the support team and external teams such as Manufacturers, OE Retail, Field Teams to coordinate quick resolutions and clarify customer needs.</li> <li>Simplifying Complexity: Guide the team in translating tricky technical issues into clear, jargon free explanations, boosting customer confidence and product understanding.</li> </ul> What You'll Bring <ul> <li>Proven Experience: Demonstrated success in managing customer operations teams.</li> <li>You are a starter finisher, and a go getter, with a drive to seek out improvements and deliver them.</li> <li>Exceptional Communication: Strong coordination and communication skills, with the ability to manage urgent priorities and busy situations effectively.</li> <li>Curiosity &amp; Problem Solving: A "forever curious" mindset that drives a deep understanding of product functionality and ability to problem solve.</li> <li>Customer Focus: A genuine passion for helping customers maximise their product experience and a commitment to transforming challenging situations into positive outcomes.</li> <li>Operational Excellence: Experience working across multiple support channels and coordinating with cross functional teams.</li> </ul> If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Aftercare Team Lead

Senior Nature Based Solutions Specialist page is loaded  Senior Nature Based Solutions Specialistlocations: Worthing: FALMERtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 19, 2025 (19 days left to apply)job requisition id: JR7465 Closing Date 2026-01-02Job Title: Senior Nature Based Solutions SpecialistLocation: Flexible (ideally West Sussex or Hampshire) - 1 day a week in Durrington, West SussexContract Type: PermanentHours: 37 hours per weekSalary: circa £55,000 depending on skills and experienceThe Environment &amp; Innovation team is at the forefront of Southern Water's drive to enhance and protect the environment. Deploying the latest innovative solutions and working in partnership with our customers and stakeholders, the team takes an holistic approach to managing water quality and flow across the region. The portfolio has rapidly expanded from £50million to over £2 billion in the next 10-year period. This is a fast-paced team that is now expanding to continue to deliver a larger programme of sustainable and innovative solutions.A brand new position has been created to join our Environment &amp; Innovation team as a Senior Nature Based Solutions Specialist. Job Overview Support delivery of our regulatory programme, supporting the Principal Nature Based Solutions Specialist to manage implementation, delivery and reporting of our regulatory investigations, impact assessments, ecological schemes and compliance requirements. Responsible for managing projects through a full lifecycle and delivering outcomes within given timescales. A key element of this role is engagement with key stakeholders including our regulators (EA and NE), other Water Companies, the Water Industry, Catchment Partnerships, internally within SWS to promote our Catchment First Programme and contribute to industry technical working groups. Providing Nature Based Solutions advice to the wider business in relation to ecology, planning and development, environmental policy etc. Contribute to industry forums promoting the Catchment First approach. Assist and mentor the professional development of the Nature Based Solutions Specialists. Support how we can best deliver in each catchment, balancing the opportunities for specialist consultants, catchment partnership working and direct delivery by the in-house team. About You Demonstrable expertise in ecology, river / wetland restoration, biodiversity enhancement, planning and development. Proven expertise of project management, including planning and permitting requirements. The ability to demonstrate the completion of quality multi-disciplinary tasks on time to a consistent &amp; high standard. Experience managing delivery of technical work via sub-contracted consultancy teams. Experience translating regulatory environmental requirements into deliverable and manageable work streams. Degree in relevant environmental discipline or equivalent experience. Masters degree in relevant discipline such as Hydroecology is desirable. Chartership or working towards is highly desirable. Package This role will be full time Monday to Friday with a hybrid approach to working between our projects/sites, office and home. We are offering a salary of circa £55,000 as well as other benefits including: Generous pension up to 11% company contribution 25 days annual leave Life assurance equal to 4x salary Salary sacrifice electric car scheme (after 6 months service) Health Cash Plan Full funded eye tests Two paid volunteering days a year Occupational health service Discounts with over 800 popular retailers Digital GP service Study support may be available for job-related qualifications Competitive maternity leave and flexible return to work options Cycle to work schemeJoin our Environment &amp; Innovation team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.Privacy Statement:Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.  Our Benefits Company and performance-related bonus Generous pension with up to 11% company contribution Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 25 days annual holiday Occupational health service Perkbox benefits offering discounts and savings on several products and experiences Study support may be available for job-related qualifications We offer competitive maternity leave and flexible return to work options

Senior Nature Based Solutions Specialist

A global education organization in Brighton is seeking a Residence Manager to create a welcoming environment for international language students. This role involves managing staff, coordinating logistics, and ensuring excellent service. Ideal candidates are flexible, organized, and possess strong communication skills. Join a multicultural team and make a positive impact on students' experiences while enjoying career development opportunities.

164 Other Charity & Voluntary Jobs in Brighton and Hove, Brighton BN1 9PY, UK