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Summary:Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers' lives and contribute to a sustainable future?We're looking for a friendly and skilled Waterlink Plumber to join our team. In this varied role, you'll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly.You'll also be a water-saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco-friendly.You'll help us keep track of how things are going by reporting on your progress and customer interactions. We also need your keen eye to assist with exciting new projects, reviewing plans and visiting sites to help us figure out costs.&nbsp;You'll even get to lend a hand in making sure our plumbing projects run safely and efficiently, working alongside our contractors and in-house team.&nbsp;Customer happiness is important to us, so you'll always make sure every customer interaction is a positive one. You'll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it's most needed.Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team!Main Responsibilities<ul><li>To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.&nbsp;</li><li>To assist in the supervision of site work including responsibility for the quality of workmanship, health, safety, programme compliance, cost efficiency and customer/client liaison.</li><li>Confidently explain to customers what work is being carried out ensuring the customer is being left with peace of mind.</li><li>Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.</li><li>Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and / or other methods of assessment.</li><li>Deal with issues that arise in an effective manner seeking help when required.</li><li>Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.</li><li>Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.&nbsp;</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>Level 2 City and Guild Plumbing Qualification.</li><li>Strong operational and industry knowledge and experience is essential.</li><li>Effective communication and interpersonal Skills.</li><li>Ability to work independently and meet deadlines.</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>EUSR Water Hygiene Card.&nbsp;</li><li>WIAPS approved Plumber.</li><li>Level 3 City and Guild Plumbing qualification.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £32,292 - £37,500 p.a. (dependent on experience)

South East Water

Engineers Career Video

Waterlink Plumbing Technician

Summary:As a Waterlink Plumbing Team Leader, you'll be responsible for overseeing our team's daily operations from start to finish. You'll use your expertise to guide plumbers through project initiation, planning, and execution, ensuring all work is completed efficiently and to the highest standards.A key part of this role is to act as a mentor, providing hands-on support and training to help team members grow and develop their skills. You'll be the point person for monitoring progress, troubleshooting issues, and making sure every customer interaction is handled with professionalism and a focus on satisfaction.This role also includes a standby component to ensure our team can respond effectively to urgent needs. If you're a skilled plumber with a passion for leadership and a skill for mentoring, we encourage you to apply.Main Responsibilities<ul><li>Lead, motivate, develop and appraise Waterlink plumbers to ensure they are fully motivated to achieve peak performance and meet the department's needs.&nbsp;</li><li>To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.&nbsp;</li><li>To liaise with the Scheduling Team to ensure work is planned efficiently to minimise downtime whilst making sure time is recorded accurately to the correct project.&nbsp;</li><li>Develop and maintain key internal and external contacts to resolve customers problems and liaise with various departments to improve overall knowledge of the business.&nbsp;</li><li>Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints.</li><li>Attend quarterly teams’ briefs and other meetings as required, contribute where necessary to help the department achieve its targets whilst seeking to positively influence the progression and growth of the department.&nbsp;&nbsp;</li><li>To manage and lead people in line with HR, H&amp;S and business guidelines. This includes appraisals, bi-monthly 1-2-1s and absence reviews.</li><li>Ensure field teams and plumbers are following department processes and policies and are expected to take responsibility for putting forward solutions when required.&nbsp;</li><li>Monitor and assess field vehicle and plant condition, reporting issues when required.&nbsp;</li><li>Identify new commercial opportunities providing estimates and quotations for future work and preparing jobs for closure where work has been completed.</li><li>Monitor workloads to make sure there is no excessive backlog and contribute to decisions made regarding the level/reallocation of contract labour.&nbsp;</li><li>Ensure all work is carried out in accordance with best practice and complies with all relevant regulations.&nbsp;&nbsp;</li><li>Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.&nbsp;</li><li>To make informed and pragmatic decisions considering customer satisfaction, income and profit targets when making decisions.&nbsp;</li></ul> You'll need:Skills / Qualifications / Experience<ul><li>Strong operational experience and industry knowledge.</li><li>Effective communication and interpersonal Skills</li><li>Must be able to work under pressure and meet deadlines whilst working unsupervised whilst supervising others.&nbsp;</li><li>Level 2 Cities and Guild Plumbing Qualification</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>EUSR Water Hygiene Card&nbsp;</li><li>WIAPS approved plumber</li><li>Level 3 Cities &amp; Guild Plumbing Qualification</li><li>Knowledge of New Roads and Street&nbsp;</li><li>Works Act 1991 is essential with&nbsp;</li><li>NRASWA Supervisor Qualification</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:up to £45,000 p.a. (dependent on experience)

Waterlink Plumbing Team Leader

Summary:Ready to dive into a career that makes a real difference? Looking to apply your civil engineering degree to projects that matter to millions of people? As we start out into our next major investment period (AMP8), you'll have the chance to work on a huge variety of schemes crucial for securing our region's water supply. You’ll get involved in everything from upgrading our water treatment works and pumping stations, to helping redesign parts of our vast, 9,000-mile network of underground pipelines. It’s a fantastic mix of above and below ground infrastructure projects. This isn't just a desk job. You'll be right at the heart of our capital delivery programme, providing vital technical support on these projects. From start to finish, you'll see how your work helps us deliver top quality drinking water to our customers every day. As our new Graduate Civil Engineer, you'll be based in Snodland, reporting to a Senior Civil Engineer. You'll learn from the best, contributing to key engineering tasks, ensuring project quality, and making sure we meet all safety and design standards. It's a fantastic opportunity to build your skills in a supportive team and launch your career in the water industry.<h4>Main Responsibilities</h4><ul><li>Help our senior engineers come up with smart technical solutions for our capital projects.</li><li>Work alongside our engineering team, assisting on a variety of projects to make sure everything runs smoothly and on time.</li><li>Get hands-on with creating key project documents, including scope documents, design drawings, and important health and safety (CDM) paperwork.</li><li>Get out of the office for on-site visits, where you'll help guide our contractors and check that work meets our high standards.</li><li>Keep an eye on things and let the Project Manager know about any issues that might affect project timings or costs.</li><li>Chat with different stakeholders and handle the process of getting the external approvals we need for our projects to go ahead.</li><li>Take charge of your own development as part of our graduate training programme, tracking your progress and growing your skills with our support.</li></ul><h4>What you'll need</h4><ul><li>A qualification (HNC, HND, or degree) in Civil Engineering or a similar subject.</li><li>Good engineering sense and a solid grasp of industry standards and best practices.</li><li>Great organisational and time management skills – you know how to get things done on schedule.</li><li>Some entry-level experience in civil engineering projects, perhaps from a placement or internship.</li><li>A full UK driving licence, as you'll be visiting our sites.</li></ul><h4>It will be a bonus if you have</h4><ul><li>Experience using design software like AutoCAD.</li><li>A keen interest in the UK water industry.</li><li>Membership (or you're working towards it) with a professional body like the Institution of Civil Engineers (ICE).</li></ul>#LI-DNI​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting from £27,000

Graduate Civil Engineer

Summary:Are you an experienced Civil Engineer looking for a role that offers real purpose and impact? We're looking for a Civil Engineer to join our team, working on vital water infrastructure projects that make a genuine difference to people's lives across the South East. This is a chance to use your expertise to help us deliver safe, clean drinking water to our customers, from the very beginning of a project to its successful completion. You'll be part of a supportive team, working on exciting, varied projects and shaping your own technical deliverables.Main responsibilities<ul><li>Review and check project scopes to make sure they'll achieve the right outcomes.</li><li>Provide technical solutions and support on capital projects, producing key documents like design drawings, CDM documents, and job specification packs.</li><li>Check other people's work for technical quality.</li><li>Mentor our brilliant Graduate Civil Engineers and apprentices, helping them to grow and develop their skills.</li><li>Liaise with both internal and external teams to get project approvals.</li><li>Visit sites to carry out audits and provide guidance to contractors.</li></ul><h4>What you'll need</h4>Skills / Qualifications / Experience<ul><li>An HNC, HND, or degree in Civil Engineering or a similar discipline.</li><li>Experience in a similar Civil Engineer role, with the ability to manage your own deliverables.</li><li>A strong awareness and understanding of industry standards and specifications.</li><li>A solid understanding of CDM 2015 and how to apply it to projects.</li><li>Experience in the design, construction, or maintenance of infrastructure and non-infrastructure assets.</li><li>The ability to work independently and as part of a team.</li><li>Excellent communication skills to liaise with stakeholders at all levels.</li></ul>It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>An HNC, HND, or degree in Civil Engineering or a similar discipline.</li><li>Are working towards or have Chartership.</li><li>Knowledge and experience of CIWEM standards and specifications.</li><li>Experience in the utility industry, especially with potable water.</li><li>An understanding of NEC contracts.</li></ul>Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:From £40,000

Civil Engineer

Summary:Are you a curious and experienced Electrical Engineer looking for a role with real purpose? Do you want to apply your skills to exciting, complex projects that deliver clean, safe drinking water to communities across the South East? You'll be part of a friendly, collaborative team where your expertise is valued and you get to see the tangible impact of your work every day. You'll be involved in all stages of our capital engineering projects, from initial idea through to commissioning, playing a vital role in providing an essential service. Although this role offers flexible/hybrid working (office/home), you will be expected to travel to any location or site within South East Water’s supply areas, as required, as part of the project(s) you are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings, defect reviews etc.Main responsibilities<ul><li>Development of technical solutions and coordinating work with multi-disciplinary teams {Process, Civil and Mechanical)</li><li>Production of technical reports and the ability to work independently and as a team member to carry out checking, reviews and approval of complex electrical detailed designs, to include calculations, specifications, reports and drawings.</li><li>Analysis of options and selection of technical solutions as appropriate.</li><li>Ensuring contractors designs comply with the latest company specifications and other relevant industry specifications (Wimes, IET wiring regulations etc.) and legislations.</li><li>Development of outline scheme designs</li><li>Assistance in preparation of scheme programmes, estimates and tender documentation</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>HNC or a Degree in Engineering or equivalent training in the relevant area.</li><li>Working towards becoming an Incorporated or Chartered Engineer with the IET.</li><li>Extensive experience in water utilities would be advantageous.</li><li>Ability to work closely with others.</li><li>Technically competent knowing when to refer to others when required.</li><li>Good technical report writing and editorial skills, and good oral communication.</li><li>Detailed knowledge of PLC systems, HMI’s, Variable Speed Drives, Harmonic filtration, data networks, telemetry systems and Standby Generator systems.</li><li>Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be beneficial.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£42,000 - £52,000 DoE

Electrical Design Engineer

Summary:Join our team as a Catchment Advisor in the the Kent region to lead the development and implementation of critical catchment management activities in priority drinking water areas. This multi-faceted role involves close collaboration with statutory and non-statutory stakeholders, including charities, NGOs, landowners, businesses, and the Environment Agency (EA).You'll be instrumental in ensuring regulatory compliance with the Water Industry National Environment Programme (WINEP) and supporting Drinking Water Inspectorate (DWI) obligations. A key focus will be on stakeholder engagement, education, and compliance assurance to protect water resources and address water quality issues.This position plays a vital role in achieving our carbon footprint reduction goals and delivering strong customer value through sustainable water management. You'll also contribute significantly to climate change resilience activities, developing long-term solutions to safeguard drinking water provision and quality for the future.Main responsibilities:<ul><li>Deliver catchment investigation activities and/or catchment no deterioration schemes associated with South East Water’s obligations under the Water Industry National Environment Programme (WINEP).</li><li>Plan suitable monitoring strategies and assess monitoring data from Catchment Scientists to determine sources of pollution, using this information to inform and guide necessary catchment interventions or remedial works.</li><li>Conducting land usage surveys to determine potential pollution hot spots and use this information to educate and change behaviours and activities in external stakeholders’ operations.</li><li>For investigations, undertake hydrological and hydrogeological characterisations reports and produce source-pathway-receptor models. Ensuring that findings and outcomes are used across the business to improve operations.</li><li>Work closely with the Catchment team to record project performance and land owner engagement statistics. Work with these Stakeholders and other internal teams to ensure that planned actions are guided and driven by our environmental plans.</li><li>Advocate and promote the environmental work of South East Water through engagement with stakeholders on an everyday basis as well as the design and delivery of special workshops and events.&nbsp;&nbsp;&nbsp;</li><li>Working with our various regulators and guardians to produce technical written reports of a high standard to meet tight regulatory deadlines and highlight the positive works of South East Water.&nbsp;</li><li>Support the business with reactive, emergency environmental advice to minimise environmental impact of work and to reduce the likelihood of environmental prosecutions.</li></ul>You'll need:Skills / Qualifications / Experience<ul><li>​​​Educated to degree level in an environmental / related discipline.</li><li>The ability to understand the diverse world of catchment management.&nbsp;</li><li>Excellent Stakeholder management skills – with the gravitas and communication skills needed to explain and gain buy-in to complex environmental processes / solutions.</li><li>Demonstrable experience of working within or alongside the water industry to provide catchment management or environmental protection services.</li><li>Experience of working with diverse stakeholder groups in an environmental setting.</li><li>Experience of working within / alongside regulatory bodies.&nbsp;</li><li>Clean driving licence as occasional visits to other sites will be required.</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,000 p.a. (dependent on experience)

Catchment Advisor - Kent

Summary:Do you have a passion for delivering process engineering excellence that meets regulatory and quality standards?&nbsp; Are you ready to play a pivotal role in shaping water infrastructure through innovative process engineering?&nbsp; If this sounds like you, then you’ll want to learn more about this opportunity…&nbsp; We want to be the water company people want to be supplied by and want to work for.&nbsp; As Process Engineer you will provide and ensure the quality of all deliverables meet SEW and regulatory requirements. You will be responsible for your own technical deliverables whilst providing support and coaching to other staff as required. This includes ensuring that Engineering outputs align with the Asset, Regulatory, Water Quality and Operational strategies of the business.&nbsp;&nbsp; You will be accountable for evaluation and selection of process options during project feasibility and design, incorporating efficiencies and innovation into their solutions to deliver the business need. You will liaise with internal stakeholders as well as collaboratively engage with Contractors as part of the capital delivery programme.&nbsp;&nbsp; Although this role offers hybrid working, you will be expected to travel to any location or site within South East Water’s supply areas, as required, as part of the project(s) you or your team are working on e.g. pre-construction and construction phase elements such as scoping or Contractor progress/design review meetings, defect reviews etc.&nbsp;Main responsibilities<ul><li>Collaborate with multidisciplinary engineering teams to develop and appraise process design solutions for water treatment works. Providing technical solutions and support on complex capital projects, including the production of project scoping documents, Works &amp; Site Information, Design Drawings, CDM Documents and compilation of job packs to required deadlines</li><li>Prepare process design calculations and reviewing Contractor design calculations</li><li>Evaluate Whole Life Cost and TOTEX costings for process solutions</li><li>Develop Process and asset performance guarantees</li><li>Develop robust risk assessed solutions that deliver value to the business</li><li>Ensure quality of deliverables meet business and regulatory needs, including Check and Review of project scopes ensuring they achieve the required outputs and quality standards</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>HNC/HND, Degree level or equivalent, preferably in chemical engineering or a relevant proven scientific or engineering field</li><li>Sound knowledge of the relevant regulations and Process Engineering specific standards and practices.</li><li>Chartered Engineer or working towards Chartered status would be advantageous.</li><li>Knowledge of designing and/or optimising clean water treatment processes, or relevant applicable knowledge/skills</li><li>Excellent communication skills and an ability to collaborate and influence colleagues</li><li>Ability to demonstrate and implement sound engineering judgement, identifying innovative solutions to complex problems</li><li>Competent IT skills, including proficiency in Microsoft Office suite - knowledge of Google Workspace would be beneficial</li><li>Excellent time management skills</li><li>A passion for continuous professional development</li><li>Experience in a relevant technical role within the water industry, ideally focused on clean water treatment processes</li><li>Awareness and understanding of industry standards, regulations and specifications</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£40,500 - £45,500

Process Engineer

Summary:Do you want to jump-start your career while earning a well-regarded qualification? Do you have a strong desire to help others?&nbsp; Do you want to be a part of an award-winning team with a meaningful purpose?&nbsp; Then do not pass up this opportunity... We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion. As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service.&nbsp; And with so much variation, you can be sure that no two days will ever be the same.&nbsp; You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems. The Institute of Customer Service has given our Customer Service team the distinction grade.&nbsp; We are one of just 18 organisations in the country to get this coveted honour.&nbsp; As a result, you'll be joining a team that provides their all.&nbsp; This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.&nbsp; On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies. It's not a problem if you don't have much work experience.&nbsp; We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others.&nbsp; In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.&nbsp; We understand the importance of progressing in your career.&nbsp; As a result, your salary will rise as you progress through your apprenticeship.&nbsp; When you join, you'll be a part of one of our call centre teams.&nbsp; We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00.&nbsp; As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked.&nbsp; Your rotas will be available in advance so that you may make plans. With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income.&nbsp; On average, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300.Main responsibilities:<ul><li>Develop and build knowledge of the Customer Service area by completing the apprentice pathway</li><li>Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance.</li><li>Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems.</li><li>Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression.</li><li>Attend and contribute to team meetings with team, peers and colleagues.</li><li>Complete customer service level 3 apprenticeship.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Achieved GCSE Maths and English at Grade 4/C (or equivalent)</li><li>Excellent computer abilities</li><li>You'll have a passion for serving others and providing the best service</li><li>Good time management skills supporting you to complete the apprenticeship</li><li>Be self-assured conversing with others and engaging with new and different individuals</li><li>Be goal-focused and like overcoming difficulties</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Experience and understanding of the importance of excellent customer satisfaction</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Starting at £18,000 increasing to £24,810 over 24 months

Customer Service Apprentice

Summary:Are you seeking a team that shares your passion for providing excellent customer service?&nbsp; Are you a determined individual?&nbsp; Do you enjoy setting goals for yourself?&nbsp; If so, this is a chance you won't want to pass up... This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experience&nbsp;is preferred but not required.&nbsp; Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback.&nbsp; We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendly&nbsp;call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.&nbsp; This position offers numerous prospects for progression.&nbsp; For example, most of our management began their careers as Customer Service Advisors.&nbsp; You'll have the opportunity to move throughout the department to learn new skills and try out for other roles.&nbsp; As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.Main responsibilities:<ul><li>Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.</li><li>Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.</li><li>Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.</li><li>Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.</li><li>Attend and contribute to team meetings with team, peers and colleagues.</li><li>To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.</li></ul> You'll need: Skills / Qualifications / Experience<ul><li>Achieved GCSE Maths and English at Grade 4/C (or equivalent)</li><li>Commitment to providing excellent customer service</li><li>Dedication to finding the best solutions to problems</li><li>Excellent computer abilities</li><li>Outstanding writing and vocal communication abilities</li></ul> It will be a bonus if you have: Skills / Qualifications / Experience<ul><li>Previous customer service / call centre experience would be advantageous</li></ul> Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:£24,810.59 starting salary + bonus

Customer Service Advisor

Summary:Do you want to become a key player in Our MEICA Commissioning Team? Are you seeking a dynamic MEICA role where you can make an impact?As a Site MEICA/Commissioning Engineer, you will play a vital role in ensuring the successful installation, testing, and commissioning of MEICA elements in capital delivery projects. Reporting to the Senior Site MEICA/Commissioning Engineer, you will ensure compliance with company engineering standards and specifications, while liaising with stakeholders to enable effective commissioning activities.&nbsp;&nbsp;We have 2 opportunities to join us - 1 mainly focused on covering our supply area in Hampshire, Berkshire and Surrey and another role that will predominantly focus on our Kent and Sussex network.This role involves challenging and innovating current engineering standards to incorporate advancing technologies, identifying hazards and mitigation strategies under Health and Safety/CDM requirements, and maintaining professional relationships with contractors, peers, and internal customers. You will also need to manage and prioritise your own workload while supporting projects across South East Water’s supply areas, which may require travel to various sites.Main Responsibilities:<ul><li>Ensure commissioning and handover plans are complete and robust for each project.</li><li>Support the delivery of high-quality outputs that meet business and regulatory requirements.</li><li>Drive technical excellence in the commissioning of plant and equipment.</li><li>Undertake on-site inspections, surveys, and witness testing to ensure compliance with standards and specifications.</li><li>Collaborate with internal stakeholders and site owners to close out projects successfully.</li><li>Train and ensure Operations teams are familiar with the functionality of new equipment being commissioned.</li><li>Review design solutions and commissioning plans in line with standards, legislation, and specifications.</li><li>Develop and maintain strong relationships with peers, contractors, and internal teams to support project delivery.</li></ul>You'll need: Skills / Qualifications / Experience<ul><li>HNC or Degree in Engineering or equivalent training.</li><li>Substantial experience with MEICA-based installations.</li><li>Extensive technical expertise in MEICA installations and commissioning, with sound judgment in complex scenarios.</li><li>Knowledge and experience of water utility plant and process equipment.</li><li>Good organisational skills with the ability to manage multiple priorities.</li><li>Strong technical report writing, editorial, and oral communication skills.</li><li>Ability to identify and resolve defects and liaise effectively with diverse stakeholders.</li><li>Competence in reviewing documents such as O&amp;M manuals, RAMS, SAT, and commissioning plans.</li></ul>It will be a bonus if you have:Skills / Qualifications / Experience<ul><li>Working towards EngTech or Incorporated Engineer status.</li><li>Knowledge of PLC, HMI, and VSD equipment and their applications.</li><li>Basic online PLC/HMI code verification.</li><li>Understanding of PLC control networks, SCADA/Telemetry solutions, and NIS Regulations related to site-based software infrastructure.</li><li>Willingness to train in skill sets not currently held.</li><li>Familiarity with Google Workspace (Sheets, Docs, Slides).</li></ul>​ We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.Benefits package:<ul><li>Excellent Stakeholder pension scheme, up to 10% employer contribution.</li><li>5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.</li><li>Flexible annual leave policy to buy or sell holiday leave.</li><li>Paid volunteering days.</li><li>Cycle to work scheme.</li><li>Health cash plan.</li><li>Life assurance.</li><li>Wellbeing related benefits.</li></ul>​​ What can you expect from your recruitment?<ul><li>To apply for this position, please submit your CV on our career’s website.</li><li>It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.</li><li>Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.</li></ul>​ If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.Compensation package:Salary - £48,000 - £52,000 p.a. (dependent on experience) + Company Van

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