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Sales & Logistics Coordinator

• Location: East Grinstead
• Job Type: Full-time

Are you looking to join an industry leader in who specialise in outsourced order fulfilment and delivery services. As a Sales and Logistics Coordinator, you will be the key operational contact for a portfolio of clients, managing daily communications, resolving issues and ensuring seamless coordination between clients and internal departments. This role is crucial in delivering exceptional service, maintaining client satisfaction and supporting operational success.

Day-to-day duties of the role:

• Act as the first point of contact for client enquiries via phone and email.
• Manage and resolve day-to-day operational issues and troubleshoot problems efficiently.
• Coordinate daily with clients at all levels, focusing on operational matters and service delivery.
• Maintain proactive communication with clients, sharing reports and updates regularly.
• Collaborate with internal teams including warehouse operations, carriers and other departments to ensure smooth execution of services.
• Monitor and manage client accounts, ensuring all orders and correspondence are processed accurately and on time.
• Use ticketing systems to track and update client queries within agreed SLAs.
• Attend team meetings and provide required information within set timeframes.
• Oversee the administration and daily running of customer accounts, ensuring all service levels are met.
• Manage billing for services provided, including carriage and bookings.
• Escalate and resolve complaints promptly, ensuring client satisfaction and continuous improvement.
• Support the Corporate Account Management team by sharing relevant updates and insights.
• Confidently challenge the status quo to advocate for clients and drive service improvements.
• Monitor and report on operational KPIs and service metrics.
• Contribute to the development and implementation of new procedures to enhance service delivery.
• Ensure all internal and external communications are professional, timely, and aligned with company standards.

Required Skills & Qualifications:

• Proven experience in a logistics, fulfilment, or client-facing operational role.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Proficient in using bespoke systems, CRM, and ticketing systems.
• Strong problem-solving skills and attention to detail.
• Confident in challenging processes and advocating for clients.
• Collaborative team player with a proactive mindset.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.
• Access to industry-leading tools and technologies.

If you feel that this role sounds like the next step in your career, please apply online now.