- Job Title: Customer Service Advisor
- Location: Hailsham (Hybrid working model available)
- Salary: £26,222
- Working hours: Monday to Friday 8:30am-5:00pm
- Work type: Permanent
HRGO Recruitment is delighted to be partnering with a valued client to recruit a Customer Service Advisor for their friendly and supportive team. This is an excellent opportunity for someone who enjoys delivering outstanding customer service, thrives in a fast-paced environment, and wants to develop their career with a well-established business.
If you're a confident communicator with a positive attitude and a passion for helping customers, we'd love to hear from you. You'll be joining a friendly, people-first business that places a real emphasis on employee vitality. From wellness mornings to charity football games and regular team activities, the company is committed to creating a positive, supportive, and enjoyable place to work.
General duties:
- Build and maintain strong, long-lasting relationships with B2B & B2C customers.
- Manage customer enquiries from initial contact through to successful resolution.
- Handle customer complaints efficiently, providing timely and effective solutions.
- Accurately process customer orders, returns, credits, and customer records
- Monitor back orders and proactively recommend suitable alternative products where appropriate.
- Liaise with internal departments, including Purchasing, Operations, and Sales, as well as external suppliers to resolve stock shortages and delivery issues.
- Work closely with courier partners to investigate and resolve transport and delivery queries.
- Maintain up-to-date knowledge of products, services, and industry developments to provide accurate information and advice to customers.
Skills:
- Excellent telephone communication and interpersonal skills, with the ability to build rapport
- Ability to prioritise workload effectively and manage multiple tasks simultaneously.
- Self-motivated and proactive, with the ability to work independently, use initiative, and take ownership of responsibilities.
Benefits:
- Hybrid working model (2/3 days in the office)
- Profit related bonus scheme
- Social committee running frequent events
- Staff account and shop access
- Endless personal and professional development
- Parking available
- Strong company culture
If you are interested in this opportunity, please click 'APPLY NOW' and if successful, a consultant will be in contact to discuss further.
Salary range
- £26,222