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At Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.&nbsp;Our brand Purpose is: To make cycling welcoming for all and empower people to feel confident living life on two wheels.&nbsp;Our brand Mission is: To enable everyone to feel empowered and supported to explore the benefits of cycling, by providing reliable honest advice and outstanding customer service.&nbsp;Our brand Vision is: To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.&nbsp;Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.&nbsp;Balfe’s Bikes Warehouse assistant Job Description:&nbsp;Role&nbsp;The warehouse assistant role will report to the Bikes &amp; PAC manager and is responsible for receipt of goods from suppliers, the processing of goods in to warehouse stock, and the preparation of goods out, both via our own transport network to stores and for home delivery. The role will handle both PAC (parts, accessories, &amp; clothing) items, and bikes.&nbsp;&nbsp;Responsibilities&nbsp;<ul><li>Receipting of goods via our warehouse management systems</li><li>Picking &amp; preparation of outbound goods on store transfers</li><li>Picking/packaging of goods to be home delivered via couriers</li><li>Following all manual handling guidance</li><li>Loading/Unloading of delivery vehicles</li><li>Assisting in other areas of the warehouse/business where required</li><li>Following all company H&amp;S guidelines.</li></ul>&nbsp;&nbsp;Experience/Qualifications&nbsp;<ul><li>Unit Picking</li><li>Inventory Control</li><li>Documentation Skills</li><li>Ability to lift, carry, push, or pull medium weights up to 25 Kgs</li><li>Previous warehousing experience</li><li>Forklift Experience &amp; knowledge of bikes is desirable</li></ul>&nbsp;&nbsp;&nbsp;Our Values&nbsp;&nbsp;Passion - We love cycling, and we love what we do – we’re excited to share our passion with the world. It’s what makes Balfe’s a fun and positive place to work.&nbsp;Teamwork - There are no egos here – we work collaboratively for the greater good of the team. We go the extra mile for our customers, and each other!&nbsp;Honesty -Good relationships are built on trust. Our customers can trust us to be honest and reliable at all times – we want to break down barriers and make cycling simple.&nbsp;Community - We’re here to help the cycling community, and welcome new people to it. Our open and friendly team are ready to assist people along all stages of their two wheeled journey. We believe that cycling is for everyone.&nbsp;Knowledge - Our goal is to provide our customers with all the knowledge they need to feel confident on two wheels. We pride ourselves on our level of collective experience and are constantly working to upskill our team.&nbsp;

Manor Royal Business District

PAC Warehouse Assistant: Balfe's Bikes

At Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.&nbsp;Our brand Purpose is: To make cycling welcoming for all and empower people to feel confident living life on two wheels.&nbsp;Our brand Mission is: To enable everyone to feel empowered and supported to explore the benefits of cycling, by providing reliable honest advice and outstanding customer service.&nbsp;Our brand Vision is: To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.&nbsp;Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.&nbsp;Balfe’s Bikes Sales Assistant Job Description:&nbsp;&nbsp;Reports to the Store Manager&nbsp;&nbsp;Below is an overview of the role of the Sales Assistant role within Balfe’s.&nbsp;&nbsp;Sales Assistant help customers identify and purchase products they require / desire. Sales Assistant duties include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company’s customer base, growth and revenue through sales maximisation&nbsp;Responsibilities &amp; Duties will include.&nbsp;&nbsp;<ul><li>Ensure high levels of customer satisfaction through excellent sales service.</li><li>Welcome and greet customers as they enter the store, providing a friendly and inviting atmosphere for all cycling enthusiasts.</li><li>Assist customers with puncture repairs, offering expert advice and support.</li><li>Handle customer inquiries about products, services, and repairs in a professional and knowledgeable manner.</li><li>Provide accurate quotations for repairs and products, ensuring transparency in pricing.</li><li>Book repair work for the workshop with customers, both over the phone and in-store, ensuring clear communication of timelines and expectations.</li><li>Maintain outstanding store condition and visual merchandising standards to enhance the shopping experience.</li><li>Ensure the store is fully stocked and well-organized, making it easy for customers to find what they need.</li><li>Answer the shop phone and address any queries, including updating customers on their orders.</li><li>Recommend and display items that match customer needs and promote additional sales opportunities.</li><li>Inform customers of shop promotions and special offers to encourage purchases.</li><li>Manage point-of-sale processes efficiently, ensuring accurate transactions and customer receipts.</li><li>Actively participate in receiving and organizing deliveries, ensuring that stock levels are maintained.</li><li>Keep up to date with product information using the online tools and training provided, enhancing your ability to assist customers effectively.</li><li>Conduct end-of-day cleaning duties to maintain a tidy and welcoming store environment.</li><li>Follow all company policies and procedures to ensure a consistent and professional operation.</li><li>Work in a safe and efficient manner, adhering to all health and safety policies and procedures.</li><li>Engage in company training plans provided in-house and by suppliers, as coordinated by management, to enhance your skills and knowledge.</li></ul>Experience &amp; Qualifications:<ul><li>Previous experience in retail or customer service is preferred, particularly in a cycling-related environment.</li><li>Basic mechanical knowledge or experience in bike servicing is an advantage.</li><li>Strong communication and interpersonal skills, with the ability to build rapport with customers.</li><li>Ability to work in a fast-paced environment and handle multiple tasks effectively.</li><li>Strong organizational skills and attention to detail.</li><li>Basic computer skills, including experience with point-of-sale systems.</li><li>A passion for cycling and a desire to learn more about products and services.</li></ul>&nbsp;Our Values&nbsp;&nbsp;Passion&nbsp;- We love cycling, and we love what we do – we’re excited to share our passion with the world. It’s what makes Balfe’s a fun and positive place to work.&nbsp;Teamwork - There are no egos here – we work collaboratively for the greater good of the team. We go the extra mile for our customers, and each other!&nbsp;Honesty&nbsp;-Good relationships are built on trust. Our customers can trust us to be honest and reliable at all times – we want to break down barriers and make cycling simple.&nbsp;Community&nbsp;- We’re here to help the cycling community, and welcome new people to it. Our open and friendly team are ready to assist people along all stages of their two wheeled journey. We believe that cycling is for everyone.&nbsp;Knowledge - Our goal is to provide our customers with all the knowledge they need to feel confident on two wheels. We pride ourselves on our level of collective experience and are constantly working to upskill our team.&nbsp;&nbsp;

Sales Assistant: Balfe's Bikes

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.&nbsp;

The Martlets Hospice

Martlets Hospice

Volunteer Shop Assistant (St Barnabas House-Ferring)

Volunteer Shop Assistant (Chestnut Tree House-Eastbourne)

Volunteer Shop Assistant (Chestnut Tree House-Chichester)

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

Volunteer Shop Assistant (Chestnut Tree House-Bognor Regis)

Balfe’s Bikes – Customer Experience Agent AdvisorAt Balfe’s it’s all about people. And bikes! It’s the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe’s a great place to work.Our brand Purpose is:&nbsp;To make cycling welcoming for all and empower people to feel confident living life on two wheels.Our brand Mission is: Our mission is to inspire a lifelong love of cycling by welcoming and supporting every rider – whether they’re a complete beginner or a seasoned pro.Our brand Vision is:&nbsp;To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.Joining Balfe’s means you’ll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.Based at Gatwick Warehouse, Crawley, West Sussex.We are looking for a full-time Customer Experience Agent to deliver excellent service to our customers through a variety of channels. Our people are at the heart of what we do and ensuring our customers and colleagues get the best service is a key driver.&nbsp; Based in Crawley, we currently have 12 stores in London and, Southeast. We are passionate about cycling and want to communicate this to our customers.&nbsp;The Customer Experience Agent will report directly to the Support Team Manager who is responsible for the coaching, training and development for members of the Support Team.The contacts from the customers will be managed through a variety of channels including phones, webchat, social media and email correspondence. Experience of some or all these channels is required.Key Responsibilities<ul><li>Monitor, respond to, and resolve customer queries related to cycling products and services via webchat, phone, email, and social media.</li><li>Provide expert technical support on the full range of Balfe’s Bikes products, ensuring customers receive the best advice for their cycling needs and satisfaction.</li><li>Assist customers by offering detailed product information, helping them find the right bikes, components, and accessories, and resolving any issues that arise.</li><li>Maintain a professional and friendly approach when communicating with customers, ensuring they feel valued and supported.</li><li>Offer alternative solutions, when necessary, always aiming to meet customers' cycling needs and enhance their experience.</li><li>Advise on and process Cycle to Work schemes, helping customers make the most of these programs to get on the road.</li><li>Perform any other customer service-related tasks, always ensuring a smooth and positive experience for all cycling enthusiasts.</li><li>Any other Customer service-related tasks as directed by management.</li></ul>Knowledge, Skills and Experience:<ul><li>Ability to demonstrate a solid understanding of bicycles, components, and cycling technology, with a genuine passion to broaden and expand this knowledge further.</li><li>Excellent verbal and written communication skills, with the ability to engage effectively with fellow cyclists, team members, and customers.</li><li>Exceptional attention to detail, striving for excellence in all aspects of bike assembly, maintenance, and customer service.</li><li>Proven experience working in a dynamic, fast-paced environment, ideally within the cycling or outdoor industry, contributing to a high-performing team.</li><li>Skilled at managing multiple tasks and shifting priorities while maintaining high standards of quality and service.</li><li>Self-driven and decisive, with a positive attitude, strong problem-solving abilities, and the ability to take ownership of tasks from start to finish.</li><li>Confident and professional communication skills, with the ability to engage with all levels of the business, including senior management and directors.</li><li>Flexible and adaptable, with the willingness to take on varied duties as needed, including working evening and weekend shifts in line with business needs.</li><li>Availability to work one weekend day every five weeks and a late shift (11am to 8pm) once a week, ensuring the team’s operational flexibility.</li></ul>Balfe’s PerksWhat's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including:<ul><li>Cycle to Work initiative.</li><li>Excellent staff discounts</li><li>Performance bonuses</li><li>Referral Bonus</li><li>Enhanced Parental Policies</li><li>28 Days Annual Leave</li></ul>&nbsp;&nbsp;Our Values&nbsp;Passion: We live and breathe cycling, and we’re here to inspire a lifelong love of riding in every cyclistKnowledge: We share our expertise to empower every rider with the confidence to enjoy every journeyCommunity: Cycling connects us all, and we foster a welcoming space where every rider belongsTeamwork: No egos. Just collaboration. Working together to support our customers and each other.Honesty: Trust is everything. We’re always open, transparent and committed to doing the right thing.&nbsp;&nbsp;

Customer Experience Agent Advisor: Balfe's Bikes

Job Title: Assistant Retail Store Manager Location: East Grinstead Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive An excellent opportunity has presented itself to join our client, as their Assistant Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for an Assistant Retail Store Manager to join the management team, reporting to the Retail Store Manager. As the Assistant Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. <ul> <li>Primary Responsibilities Increasing Store Profitability &amp; Sales</li> <li>You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to assist the store manager to improve. Reviewing performance and making suggestions to increase sales.</li> <li>Utilising KPI s to enhance store performance and sales.</li> <li>Awareness of store performance, relating to; customer footfall, conversion and average spend.</li> <li>Ability to show initiative in product placement and prioritise concession.</li> <li>Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising.</li> <li>Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities.</li> </ul> Customer Service <ul> <li>Demonstrate good customer awareness and interaction at all times, setting the standard for your store.</li> <li>Monitor and seek continuous improvement on the level of service given to customers.</li> <li>Constantly improve product knowledge of your staff and yourself.</li> <li>Line manager store assistants. Staff Management Assist the store manager in recruiting staff as authorised by Retail Store Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store.</li> <li>Assist with onboarding and inducting new staff in line with company expectations.</li> <li>Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession.</li> <li>Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.</li> <li>Ability to maintain and enhance successful business relationships. Experience &amp; Requirements</li> <li>Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc.</li> <li>Experience with supervising teams.</li> <li>Confident in supervising small teams and ensuring your team is performing to the best of their ability.</li> <li>Exceptional customer service skills.</li> <li>Flexible to work weekends and longer shifts when required.</li> <li>Happy to be contracted 39 hours per week, with shift flexibility.</li> <li>Proficient in administration, reporting and health &amp; safety.</li> <li>Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you.</li> </ul> Please only apply for the role if you are comfortable with the role outlined above. Please submit your career details to Andrew Bridges at PDA SEARCH &amp; SELECTION LIMITED.

Retail Clothing Supervisor

A leading retail chain is seeking ambitious leaders for future Store Manager and Deputy Store Manager roles. Candidates should possess prior experience in a retail or customer-focused environment, demonstrating strong leadership and coaching abilities. Join a dynamic team committed to driving commercial performance and improving customer experiences. Enjoy perks like a 20% discount, competitive holidays, and a supportive work environment.

Regional Store Leader: Drive Vision & Growth

We're growing our leadership community and building a talent pipeline for future Store Manager and Deputy Store Manager roles across the region.We're looking for ambitious, energised and commercially minded leaders who want to help raise the bar across our stores. This is your chance to step into a role where you set the pace, inspire your teams and play a key part in our transformation. Apply today to register your interest in upcoming opportunities.Our stores come in all shapes and sizes, from fast paced Simply Food locations to full line stores with Fashion, Home, Beauty and Food under one roof.In full line stores, a Deputy Store Manager will take full ownership of a department and work alongside the Store Manager, often deputising for them and shaping day to day operations.As a Store Manager, you'll lead the full store operation, setting the vision, driving commercial performance and creating a culture where teams thrive and customers love to shop.Joining our store leadership community means creating a place where customers love to shop and colleagues love to work. You'll bring clarity, confidence and commercial focus to every shift, driving high standards and exceptional experiences. What you will do <ul><li>Lead daily operations across your area or the full store, ensuring excellent service, strong availability and consistently high standards.</li><li>Deliver the retail plan by driving commercial, operational, visual and people performance.</li><li>Step up to run the full store when required, keeping energy high and teams aligned.</li><li>Coach and develop Team Managers and colleagues so they feel confident, capable and ready to deliver.</li><li>Use data and insight to make informed decisions that improve sales, service and efficiency.</li></ul> Who you are <ul><li>An experienced leader with a background in retail, operations or a customer focused environment.</li><li>Organised, proactive and calm under pressure, able to balance detail with the bigger picture.</li><li>Confident making fast decisions that improve customer experience and commercial outcomes.</li><li>Skilled at coaching, feedback and performance management, with a passion for developing others.</li><li>Adaptable, resilient and ready to step up when needed, bringing clarity and energy to every shift.</li></ul> What's in it for you Being a part of M&amp;S is exactly that - playing your part to bring the magic of M&amp;S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.<ul><li>20% colleague discount across all M&amp;S products and many of our third party brands for you and a member of your household.</li><li>Competitive holiday entitlement with the potential to buy extra holiday days.</li><li>Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.</li><li>A generous Defined Contribution Pension Scheme and Life Assurance.</li><li>A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.</li><li>Amazing perks and discounts via our M&amp;S Choices portal to maximise your financial and personal wellbeing.</li><li>Industry leading parental, adoption and neonatal policies, providing support and flexibility for your family.</li><li>Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.</li><li>A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.</li></ul> Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks &amp; Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team so we can try and put steps in place to help you be at your best through this process.Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&amp;S. Are you ready for it? Take Your Marks and register your interest today.

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