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Retail Account Manager Department: Retail Employment Type: Permanent - Part Time Location: Boots, Brighton Description As our Retail Account Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills. Leading a team within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client. Contract Type: Permanent Weekly Hours: 17.5 hours across 3 days - flexibility required What Will You Do? Sales &amp; Productivity <ul> <li>Drive sales performance across allocated retail accounts, ensuring stores achieve and exceed sales targets and productivity benchmarks.</li> <li>Maximise treatment bookings by promoting services to customers and ensuring treatment rooms are utilised to their full potential.</li> <li>Analyse sales trends and KPIs to identify opportunities and challenges, implementing action plans to maximize results.</li> <li>Lead by example on the shop floor, engaging with customers to demonstrate products and treatments, and delivering exceptional customer service.</li> <li>Plan and execute in-store events and activations to drive customer engagement, boost footfall, and achieve sales goals.</li> </ul> Team Development &amp; Motivation <ul> <li>Recruit, train, and develop a high-performing retail team, fostering a culture of accountability, excellence, and collaboration.</li> <li>Conduct regular one-to-one performance reviews and contribution discussions with team members to provide coaching, feedback, and clear development plans.</li> <li>Motivate and inspire the team daily, ensuring high energy and alignment with the company's values.</li> <li>Manage absence and performance effectively, addressing challenges proactively while supporting team members to succeed.</li> <li>Support new team members through their probationary period with structured training, feedback, and guidance to set them up for success.</li> <li>Identify and nurture talent, building a strong pipeline for succession planning and career progression.</li> </ul> Operational Excellence <ul> <li>Ensure all stock checks are completed regularly, maintaining optimal inventory levels and minimizing shrinkage.</li> <li>Oversee stock management across stores, ensuring accurate records, timely replenishment, and adherence to sustainability practices.</li> <li>Ensure that merchandising and display standards align with brand guidelines, creating a visually appealing and inviting environment.</li> <li>Create and manage rotas to ensure the right people are in the right place at the right time, optimizing customer service and operational efficiency.</li> <li>Complete treatments to the highest professional standards, ensuring exceptional customer experiences that reflect brand values.</li> </ul> Customer Experience <ul> <li>Focus on delivering an exceptional customer journey by ensuring teams are knowledgeable, approachable, and aligned with brand values.</li> <li>Monitor and enhance the customer experience from initial engagement to post-purchase follow-up, ensuring customer loyalty and satisfaction.</li> <li>Promote treatment services and product recommendations through a personalized and professional approach.</li> </ul> Sustainability Focus <ul> <li>Contribute to the brand's short- and long-term Sustainability Goals across Climate, Biodiversity, and People pillars.</li> <li>Be mindful of the brand's sustainability pledge when ordering testers and professional-grade products, reducing unnecessary waste.</li> <li>Plan and execute promotional activities in a sustainable manner, minimizing waste and environmental impact wherever possible.</li> </ul> Relationship Building <ul> <li>Build and maintain strong relationships with retail partner stores, acting as the key point of contact for brand operations.</li> <li>Collaborate with store managers to align on shared goals, address challenges, and optimize the customer experience.</li> <li>Act as a brand ambassador, ensuring the brand is consistently represented to the highest standard.</li> </ul> Coaching &amp; Leadership <ul> <li>Deliver in-store training sessions to enhance the team's product knowledge, customer service skills, and treatment expertise.</li> <li>Support colleagues by sharing best practices and fostering a collaborative network across stores.</li> <li>Ensure all duties are carried out and actions completed in every aspect of the role to uphold the brand's standards and values.</li> </ul> The Perfect Candidate: <ul> <li>Good level and standard of UK/European education or equivalent</li> <li>Experience within a similar retail / store role and industry</li> <li>Experience supervising and managing a team</li> <li>Proven sales record</li> <li>Practical work experience in conducting treatments</li> <li>Good level of computer literacy in Microsoft Word and Excel</li> <li>Previous experience working with a professional brand</li> </ul> What We Offer You! <ul> <li>Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)</li> <li>Excellent well-being policies including enhanced Maternity &amp; Paternity policies, Income Protection, Life Assurance and more</li> <li>Generous Holiday Allowance, increasing with length of service</li> <li>Company Pension Scheme</li> <li>Bonus/Commission Scheme</li> <li>Healthcare Cash Plan (with Dental)</li> <li>Employee Assistance Programme for all Associates and their families</li> <li>Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards</li> <li>Much, much more!</li> </ul> Some benefit eligibility is based on length of service or contract type

Retail Account Manager

A leading skincare brand is seeking a Retail Account Manager in Brighton. In this role, you will manage a retail store team and drive the sales of treatments and products through exceptional leadership. Key responsibilities include engaging with customers to boost sales, developing a high-performing team, and ensuring operational excellence. The ideal candidate will have prior retail experience, leadership skills, and a strong focus on customer service, ensuring every visit aligns with brand values and goals.

Retail Account Manager - Beauty Brand Leader

Closing date: 11-12-2025 Customer Team Leader Location: 3-6 The Square, Barnham, PO22 0HB Pay: £13.99 per hour Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do <ul> <li>Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations</li> <li>Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected</li> <li>Make sure that the store remains safe, legal, and fully operational</li> <li>Manage diligence checks and stock accuracy to make shopping a great experience for our customers</li> <li>Support your store manager by deputising when they're not working and delivering a variety of HR processes</li> <li>Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback</li> <li>Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan</li> </ul> This job would suit people who have <ul> <li>A genuine care for the needs of customers and members</li> <li>The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor</li> <li>Great people skills, with the ability to build positive relationships with customers and colleagues</li> <li>Strong organisational and problem-solving skills</li> <li>A desire to learn, grow and develop your leadership skills</li> <li>The flexibility to work a range of different shifts</li> </ul> Why Co-op? <ul> <li>Full, paid training and dedicated support for your personal development and career progression</li> <li>30% discount on all Co-op products in-store plus 10% discounts on all other brands</li> <li>A pension scheme with up to 10% employer contributions</li> <li>Wagestream- a money management app giving you access to a percentage of your pay as you earn it</li> <li>36 days of holiday (including bank holidays, pro rata for part time colleagues)</li> <li>Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations </li> <li>24/7 employee assistance service</li> <li>Rotas shared three weeks in advance and accessible on your phone</li> <li>Cycle-to-work scheme</li> </ul> Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

Customer Team Leader

About the role As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you in completing our industry leading ' into Optics' training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians. What you'll need to have <ul> <li>Experience working in a customer facing role</li> <li>Desire to learn</li> <li>Led or coached a team</li> </ul> It would be great if you also have <ul> <li>Experience working in a clinical environment</li> </ul> Our benefits <ul> <li>Discretionary Quarterly bonus</li> <li>Generous employee discounts for you and a second person (terms and conditions apply)</li> <li>Clinical and Non Clinical Career development opportunities</li> <li>Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child</li> <li>Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.</li> <li>Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.</li> </ul> We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Assistant Store Manager (Retail)

A leading kitchenware brand is seeking a dynamic Store Manager at their Ditchling location. This full-time role involves leading a team to deliver exceptional customer service, managing store performance, and engaging directly with customers. Ideal candidates will have proven retail management experience and a passion for kitchenware. The role offers a competitive salary of £29,000 - £33,000, generous perks including bonuses, extensive holiday, and a supportive working environment.

Store Manager - Kitchenware Leader with Growth Bonus

Join our team at M&amp;S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers. Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience. <ul> <li>Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. And you'll be confident in coaching your store colleagues, driving digital capability and supporting them to perform at their best every day.</li> <li>Efficiency and effectiveness are key aspects of your role. You'll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same.</li> <li>Being a passionate leader with the ability to effectively motivate, prioritise and delegate is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your team members to be their best.</li> <li>Flexibility is also vital, and you will be agile in your approach. You should be confident to work effectively and lead teams across the store, adapting to the changing demands of the retail environment seamlessly.</li> </ul> Summary Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us. What's in it for you Being a part of M&amp;S is exactly that - playing your part to bring the magic of M&amp;S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. <ul> <li>20% colleague discount across all M&amp;S products and many of our third-party brands for you and a member of your household.</li> <li>Competitive holiday entitlement with the potential to buy extra holiday days!</li> <li>Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.</li> <li>A generous Defined Contribution Pension Scheme and Life Assurance.</li> <li>A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.</li> <li>Amazing perks and discounts via our M&amp;S Choices portal to maximise your financial and personal wellbeing.</li> <li>Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.</li> <li>Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.</li> <li>A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.</li> </ul> What you'll do Your key accountabilities will include <ul> <li>Driving a selling culture within your team</li> <li>Consistently raising performance and capability of the team to support developing internal talent</li> <li>Utilising and exploit data to support with operational decisions</li> <li>Implementing a continuous improvement mentality within the team and work in partnership with the wider team.</li> <li>Energising your team to deliver first class customer service within a fast-paced environment</li> </ul> Who you are Your skills and experience will include <ul> <li>A proven leadership track record and the ability to lead effectively through ambiguity.</li> <li>Being digitally confident. Having an understanding of systems and have the ability to exploit them.</li> <li>Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.</li> <li>Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.</li> <li>Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.</li> </ul> Everyone's welcome We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks &amp; Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Team Manager - Food - Shoreham, Brighton & Worthing Area

Join Us as a Store Manager at ProCook Ditchling Store ! Are you ready to take charge of your own kitchenware store? ProCook, the UK's fastest-growing kitchenware brand, is seeking a dynamic and enthusiastic Store Manager to lead our team in delivering exceptional customer experiences. This is a full-time, 40hrs/week position, working 5 days out of 7 on a rota, including weekends. Your Key Responsibilities: <ul> <li>Lead, motivate, and develop your team to deliver exceptional customer service.</li> <li>Drive sales performance and manage store budgets effectively.</li> <li>Ensure the store is well-stocked, visually appealing, and organised.</li> <li>Engage with customers, understand their needs, and provide expert product knowledge.</li> <li>Analyse sales metrics and implement strategies to improve results.</li> </ul> What You'll Need: <ul> <li>Proven experience in retail management is a must.</li> <li>Passion for cooking and kitchenware.</li> <li>Strong communication and interpersonal skills.</li> <li>Ability to analyse sales data and trends.</li> <li>Excellent organisational skills and attention to detail.</li> <li>Flexibility to adapt to changing priorities and demands.</li> </ul> Why Work With Us? At ProCook, we're dedicated to fostering a collaborative and innovative environment. We offer competitive salaries, comprehensive training, and growth opportunities. If you're ready to take the next step in your career and share your love for cooking, we'd love to hear from you! Why You'll Love Working at ProCook: <ul> <li>Salary is between £29,000 - £33,000 depending on experience and skills .</li> </ul> <ul> <li>A delightful welcome bag awaits you, filled with our fantastic products for you to explore.</li> <li>Quarterly Bonus based on sales targets.</li> <li>Be part of a fast-growing company.</li> <li>Join a friendly, close-knit team.</li> <li>Enhanced Maternity, Paternity and Adoption Leave.</li> <li>Generous colleague discount - 40% + 5 friends and family discount cards of 30%.</li> <li>2 x Annual paid volunteering days.</li> <li>Employee Assistance Programme.</li> <li>Friends and Family Referral Scheme</li> <li>6.6 weeks per holiday year, including Bank Holidays + Earn more holidays as you grow with us.</li> <li>Learning &amp; Development opportunities.</li> <li>Bike to Work scheme.</li> </ul> We Welcome Everyone At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible. About ProCook's Sustainability Commitment: At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

26 Retail Permanent Jobs