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Aftersales Manager Department: Aftersales Reports To: Head of Business / Dealer Principal Role Purpose The Aftersales Manager is responsible for leading and developing the Service, Parts, and Workshop operations to maximise profitability, efficiency, customer satisfaction, and compliance. The role ensures manufacturer standards are met while driving performance through strong leadership, process control, and customer experience. Key Duties &amp; Responsibilities Leadership &amp; Management <ul> <li> Lead and manage Service, Parts, Workshop, and Bodyshop (if applicable) teams </li> <li> Set clear objectives and hold departmental managers accountable for performance </li> <li> Recruit, train, develop, and retain aftersales staff </li> </ul> Operational Performance <ul> <li> Drive workshop productivity, efficiency, and utilisation </li> <li> Ensure effective workshop planning and workflow control </li> <li> Monitor labour sales, recovery rates, and parts margins </li> <li> Reduce vehicle off-road (VOR) time and maximise retention </li> </ul> Financial &amp; KPI Control <ul> <li> Deliver aftersales profit targets and budgets </li> <li> Monitor and analyse KPIs including labour efficiency, recovery rate, utilisation, WIP, and CSI </li> <li> Control costs including parts, warranty, sublet, and overtime </li> </ul> Customer Experience <ul> <li> Ensure consistently high levels of customer satisfaction and CSI </li> <li> Handle escalated customer complaints professionally and efficiently </li> <li> Implement customer retention and loyalty initiatives </li> </ul> Compliance &amp; Quality <ul> <li> Ensure compliance with manufacturer standards, warranty requirements, and audit processes </li> <li> Ensure health &amp; safety, COSHH, and environmental compliance </li> <li> Maintain FCA awareness where finance products are sold in aftersales </li> </ul> Warranty &amp; Technical Oversight <ul> <li> Oversee warranty processes to minimise rejections and financial risk </li> <li> Ensure technical standards and quality control processes are followed </li> </ul> Stakeholder Management <ul> <li> Liaise with manufacturers, suppliers, and group management </li> <li> Support manufacturer audits, reviews, and performance meetings </li> </ul> Skills, Knowledge &amp; Experience <ul> <li> Proven experience as an Aftersales Manager, Service Manager, or Senior Aftersales role </li> <li> Strong commercial awareness with budget and KPI responsibility </li> <li> Excellent leadership and people management skills </li> <li> Strong understanding of manufacturer standards and aftersales processes </li> <li> Experience within a franchised dealership environment preferred </li> </ul>

Aftersales Manager

A retail company is seeking an Outdoor Leisure &amp; Christmas Department Manager in Horsham, United Kingdom. The ideal candidate should have significant retail management experience and strong leadership abilities. You'll be responsible for overseeing the team, managing stock levels, and enhancing customer satisfaction. This is a key role in ensuring the smooth operation of the department and driving sales. Apply now to lead a dedicated team and contribute to an outstanding shopping experience.

Outdoor Leisure & Christmas Dept Lead - Drive Retail Growth

A leading UK supermarket is seeking a Customer Experience Manager in Bognor Regis. The role involves taking responsibility for the customer experience, managing checkout operations, and leading staff performance. Ideal candidates will have previous management experience in fast-paced environments and a track record of delivering exceptional service. The successful candidate will drive KPIs, manage people issues, and ensure customer commitments are met. This is a critical role for maintaining high operational standards.

Store Experience Leader: Inspire Teams to Wow Customers

We are looking for a Store Manager to join Team OB in our Horsham store. As a Store Manager, you will lead the store to success by boosting sales and motivating your team. Reporting to the Area Manager, you will bring enthusiasm, positivity and joy by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts, and we are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard &amp; Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Store Managers will: <ul> <li>Analyse a variety of reports to measure the success of the store and team.</li> <li>Work with KPIs to evaluate the store's performance and identify development areas.</li> <li>Provide exceptional leadership and guidance to all team members, making sure their personal objectives and the store's objectives are being met.</li> <li>Conduct progress meetings and appraisals in a timely manner for all team members, setting them SMART goals to work towards.</li> <li>Communicate any development/training issues that are identified to the Area Manager and People Advisor.</li> <li>Ensure exemplary customer service is delivered by the team at all times.</li> <li>Make sure the team always adhere to OB operational standards.</li> <li>Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.</li> </ul> Bonas Benefits: <ul> <li>Generous employee discount up to 60% off all OB products</li> <li>Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support</li> <li>Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service</li> <li>Annual discretionary profit related bonus scheme</li> <li>Free membership for our Westfield Health Cash Plan or Private Medical</li> <li>Auto-enrolment into our pension plan</li> <li>Refer a Friend incentive</li> <li>Enhanced maternity, paternity, adoption and shared parental leave</li> <li>Equity, Diversity and Inclusivity Voice network and EDI team</li> <li>Mental Health First Aider support</li> <li>Education and support through our 360L eLearning platform</li> <li>Free refreshments and treats in store</li> </ul> What we look for: <ul> <li>Experience in team management.</li> <li>Positivity, vibrancy and ready to take on anything.</li> <li>Someone who is kind, helpful and considerate towards customers and team members alike.</li> <li>Exceptional organisation skills and natural multi-tasking ability.</li> <li>Commercial awareness.</li> <li>Ambition, resourcefulness and someone who's looking for opportunities to learn more.</li> </ul> Equality, Diversity &amp; Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian &amp; Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&amp;I commitments, head over to the EDI page on our website:

Store Manager Oliver Bonas Horsham Competitive salary plus benefits

We are looking for a Assistant Store Manager to join Team OB in our Horsham store. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard &amp; Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Assistant Store Managers will: <ul> <li>Analyse a variety of reports to measure the success of the store and team.</li> <li>Work with KPIs to evaluate the store's performance and identify development areas.</li> <li>Lead by example and provide guidance to all team members, making sure their personal objectives and the store's objectives are being met.</li> <li>Work alongside the store manager to ensure the team delivers exceptional customer experiences.</li> <li>Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.</li> <li>Work with your team to develop and support their career progression.</li> <li>Follow company guidelines for all cash handling including till transactions and cashing up.</li> <li>Make sure the team always adhere to OB operational standards.</li> <li>Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.</li> </ul> Bonas Benefits: <ul> <li>Generous employee discount up to 60% off all OB products</li> <li>Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support</li> <li>Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service</li> <li>Annual discretionary profit related bonus scheme</li> <li>Free membership for our Westfield Health Cash Plan or Private Medical</li> <li>Auto-enrolment into our pension plan</li> <li>Refer a Friend incentiveEnhanced maternity, paternity, adoption and shared parental leave</li> <li>Equity, Diversity and Inclusivity Voice network and EDI team</li> <li>Mental Health First Aider support</li> <li>Education and support through 360L eLearning platform</li> <li>Free refreshments and treats in store</li> </ul> What we look for: <ul> <li>Experience in team management.</li> <li>Positivity, vibrancy and ready to take on anything.</li> <li>Someone who's kind, helpful and considerate towards customers and team members alike.</li> <li>Exceptional organisation skills and natural multi-tasking ability.</li> <li>Commercial awareness.</li> <li>Ambition, resourcefulness and someone who's looking for opportunities to learn more.</li> </ul> Equity, Diversity &amp; Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian &amp; Mixed Heritage communities. Oliver Bonas is a Disability Confident Comitted employer under the Disability Confident employer scheme. To read more about our ED&amp;I commitments, head over to the EDI page on our website:

Assistant Store Manager

A leading sales and marketing agency in the UK is seeking a dynamic and motivated Retail Field Sales Executive to join their Grocery team in Worthing. The role involves driving brand visibility and executing in-store strategies to achieve client KPIs. Candidates should have strong communication skills, be educated to GCSE level, and possess the ability to work in a fast-paced environment. Previous experience in retail or field sales is preferred. This is a permanent full-time position with a salary of £27,159.

Grocery Field Sales Exec: Drive In-Store Growth

Retail Field Sales Executive Job description<ul><li>Salary From:£27,159</li><li>Salary To:£27,159</li><li>Location:Worthing</li><li>Category:Field Based</li><li>Closing Date:19 January 2026</li><li>Contract Type:Permanent Full Time</li></ul> Field Sales Executive About Us Acosta Europe is a people-centric company with a progressive approach to business. As one of the largest sales and marketing agencies in the world, we are dedicated to driving growth for our clients and providing an exceptional service. Our colleagues are passionate, innovative and committed to excellence. About The Role We are seeking a dynamic and motivated Field Sales Executive to join our Grocery team. In this role, you will drive brand visibility and availability in major multiple retailers within a defined territory, maximising brand awareness and sales performance through effective in-store execution and insight-led decision making. Key Responsibilities <ul><li>Visit stores daily as per journey plan to deliver client KPIs.</li><li>Execute impactful in-store interventions to drive incremental sales.</li><li>Build relationships with store teams and negotiate extra space and displays.</li><li>Ensure promotional activity is executed and audited accurately.</li><li>Maintain strong compliance across all product launches and promotions.</li><li>Accurately capture data and report store activity through 360.</li><li>Deliver valuable feedback on competitor activity and market insights.</li><li>Use sales data and alerts to take proactive actions in store.</li></ul> What We're Looking For <ul><li>Educated to GCSE level in English and maths.</li><li>Strong communication and interpersonal skills and the ability wot build rapport with key clients.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Proficiency in using 360 and Microsoft Office.</li><li>An understanding of in-store systems and promotional execution.</li></ul> Desirable Experience <ul><li>Degree qualified in a relevant discipline.</li><li>Previous experience in retail, FMCG, or field sales.</li></ul> Ready to make your mark with Acosta Europe? Apply now and be part of a dynamic, results-driven team!

37 Retail Jobs in Worthing, UK