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<h2>Job Details</h2>Location: Hybrid – 3 days a week at VHQ, Crawley Hours: 37.5 per week, Monday to Friday Contract Type: Permanent Salary: Competitive Closing Date: 24th October 2025At Virgin Atlantic, we're more than just an airline—we're a brand that reimagines the way people experience travel. With a bold vision to become the most loved travel company, we thrive on challenging the status quo, pushing the boundaries of aviation, and celebrating individuality every step of the way.<h2>In a nutshell</h2>Every interaction with our guests is a moment that matters—and we’re on a mission to make each one extraordinary. As Senior Manager, Customer Measurement &amp; Analytics, you’ll lead our strategy for transforming data into insights that drive meaningful, real-time improvements across every step of the customer experience.You’ll lead the design and execution of a measurement framework that spans both digital and physical journeys, bringing together analytics, Voice of the Customer (VoC), and experimentation to inform decisions and inspire action. Your role is vital in embedding a culture of insight-driven change—making sure we don’t just listen to our customers, but act swiftly and visibly on their feedback.<h2>Key Responsibilities</h2><ul><li>Develop a unified measurement framework across digital and offline touchpoints—ensuring metrics are consistent, reliable, and actionable across the organisation. Own and optimise the business use of Adobe CJA, Adobe Target, and Medallia—driving adoption, enabling self-serve insights, and empowering teams to act on customer feedback and experimentation results. Lead Virgin Atlantic’s experimentation strategy—governing digital testing frameworks, tooling, and best practices that support high-quality A/B and multivariate testing at scale. Champion real-time VoC programmes that gather and combine customer feedback with behavioural analytics to generate clear, impactful insights. Work cross-functionally to ensure these insights inform strategy, prioritisation, and reduce service failtures Close the loop with customers—collaborate with frontline and customer care teams to respond meaningfully to feedback, track resolution effectiveness, and continuously improve satisfaction and trust. Act as our subject matter expert on journey analytics, VoC, and digital experimentation—maintaining cutting-edge tools and practices while staying on top of emerging trends and capabilities. Build and lead a high-performing team of analytics professionals—fostering a culture of curiosity, collaboration, and learning, while delivering measurable impact across the business.</li></ul><h2>About You</h2><ul><li>Considerable experience in customer insight, digital analytics, or customer experience—preferably in a fast-paced, customer-first environment. Deep expertise in digital analytics tools, with a strong preference for Adobe Experience Cloud (CJA, Target). Solid experience with Voice of the Customer methodologies and platforms (e.g. Medallia), and embedding them into broad customer journey strategies. Proven ability to translate complex data into actionable insights that influence customer satisfaction and loyalty. Excellent stakeholder management skills and the ability to drive collaboration across multiple teams and levels. Experience working within agile or cross-functional product environments is a plus.</li></ul><h2>Be yourself - our differences make us stronger</h2>Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (<a href="mailto:recruitment@fly.virgin.com" target="_blank">recruitment@fly.virgin.com</a>) feeling confident that we’ve got your individual considerations covered.<h2>Our recipe for leadership</h2>At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? <a href="https://careers.virginatlantic.com/leadership" target="_blank">Click here</a> &nbsp;

Senior Manager - Customer Measurement & Analytics: Virgin

Location: Crawley, United KingdomThales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.Job Title: Sales Manager - Land Communications (Export)Base location: Crawley / Reading, UKReporting to the Head of Sales,&nbsp; Land Communications and part of the Business Growth function.Missions &amp; Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Act as the primary point of contact with export customers and partners (internal and external) for Land Communications, in co-ordination with the portfolio and Key Account Managers: typically S01 below and civilian equivalent.Order Intake• Development, generation and agreement of the Land Communications order intake pipeline.•&nbsp; Management and delivery of the agreed annual order intake budget/target.• Identification, qualification, development and bid of Thales Land Communications products and services into the export military markets in co-ordination with the Land Communications portfolio team, functions, Thales UK and Thales France business lines; primarily focussed on opportunities typically of value £20m and below.Capture and Bid Management• As appropriate, become the Capture Lead for captures.• Ensure appropriate Capture Reviews and appropriately tailored Gate 0, 1, 2 and 3s are conducted for each opportunity and capture.• Generate credible and timely Price to Win (PTW) targets to drive competitive pricing and higher PWin.• Ensure capture and bid resource and budget requirements are defined, managed and communication effectively.• Agree prioritisation of captures and bids to best utilise business resources.• Manage the development and execution of Capture Plans including win strategy, hot buttons, Price to Win, stakeholder mapping and engagement, BP budget, resourcing and return on investment.Marketing• Development and delivery of product/service marketing plans, in co-ordination with the functions and Thales UK; to include: marketing collateral, attendance at events and exhibitions, sponsorships and donations, demonstrations etc.Stakeholder Management• Establish strong, collaborative relationships with the customer and industry partners to deliver superior market understanding drive competitive advantage.•&nbsp; Establish strong internal collaborative relationships with sister businesses within Thales UK, the Thales GBUs, Business Lines and Thales CBUs to identify, develop and win business opportunities utilising Thales products, technologies and services from outside of the UK.Governance and Financial• Ensure Business Winning Governance, Travel &amp; Subsistence, Sponsorships &amp; Donations, Gifts &amp; Donations and Ethics policies, processes are understood and followed.• Ensure UK Government export Licence requirements are met for all export opportunities.• Ensure Thales 360 data is kept up to date at all times.• Support the setting, prioritisation, approval and management of the annual Bids and Proposals (B&amp;P) budget and Events &amp; Exhibitions budget for Land Communications. Decisions Owned &amp; Key Deliverables&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;• Decisions Owned• Prioritisation of opportunities and captures.• Price to Win.Key Deliverables• Annual order intake budget/target.• Capture plans.• Price to Win.• B&amp;P, T&amp;S, Events &amp; Exhibitions budget planning and delivery.Skills &amp; Experience Required&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Skills• Interpersonal.• Analytical approach.• Critical decision making.• Collaborative working.• Technical understanding.• Problem solving, innovative thinking.• Leadership and communication.• Deal closure.Experience• Defence marketing and sales• Defence procurement.• Capture management.• Export markets.• Contracts and commercial.• OI pipeline management.• Cost, schedule and risk management.• Partnering.• Technology transfer.KPIs• Portfolio OI and GMOI (in year and five 5 year plan).• Contribution to Capture Plans.This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance.&nbsp; Please visit the UKSV website for further guidance.To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.&nbsp; In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.For further details of the evidence required to apply for Baseline and Security Clearance please refer to the National Security Vetting (NSV) Agency - <a href="https://www.gov.uk/government/organisations/united-kingdom-security-vetting" target="_blank">United Kingdom Security Vetting - GOV.UK (www.gov.uk)</a>#LI-VJ1In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact <a href="mailto:resourcing.ops@uk.thalesgroup.com" target="_blank">Resourcing Ops</a> for mid to senior roles, or the <a href="mailto:suppearlycar@uk.thalesgroup.com" target="_blank">Early Careers Team</a>&nbsp;for graduate and apprentice roles.Great journeys start here, apply now! &nbsp;

Manor Royal Business District

Sales Manager - Land Communications (Export): Thales

As a Senior Business Analyst in our Group IT Digital Products and AI team, you will be a pivotal force in shaping and delivering innovative solutions that drive Rentokil Initial forward, with a primary focus on your designated business domain (e.g., Operations, Sales, or back-office functions). You will act as a true subject matter expert for this domain, providing deep insights and driving critical initiatives within it. Your primary responsibilities will include:● Strategic Investigation &amp; Opportunity Identification:○ Lead investigative work to pinpoint significant business opportunities and define effective new or improved businessprocesses.○ Specify how these improvements can be realized through advancements in information systems, data management, andoperational practices.● High-Level Collaboration &amp; Stakeholder Management:○ Collaborate extensively with senior business stakeholders and IT staff on strategic studies, detailed requirements specifications, and feasibility analyses.○ Leverage industry advancements and opportunities to shape clients' strategic direction.○ Ensure all stakeholder perspectives are thoroughly considered, verified, and validated, and that priorities align with overarching business objectives.○ Build and maintain internal and external stakeholder relationships to manage scope, delivery, budgets, and expectations.● Bridging Business &amp; Technology:○ Leverage your business acumen to assess and advise on the practicality of different innovative solutions, skillfully integratingtechnical feasibility with operational needs.○ Take the lead in the detailed specification and modeling of recommended solutions, applying relevant resources, standards,methods, and tools.○ Oversee the development of visualisation and user experience elements of solution design.○ Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems tosuccessful implementation.● Documentation &amp; Agile Delivery:○ Eliciting, analysing, and documenting detailed functional and non-functional requirements.○ Crafting clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs and guide our development teams.○ Analysing current and future state business processes, identifying gaps, and proposing optimisations.○ Apply established standards, methods, and tools effectively to produce consistently high-quality documentation, covering both technical details and descriptive aspects.○ Actively participate in planning and facilitating meetings, workshops, and stakeholder engagement throughout systeminvestigations and subsequent development work.○ Working closely with Product Owners to refine and groom the product backlog, ensuring user stories are well-defined, prioritised, and ready for development. Where required and directed, act as proxy Product Owner.Requirements:● Has achieved proficiency in the tasks of business analysis with 8+ years of experience as a Business Analyst across multiple domains.● Proven ability to lead complex projects across teams● Demonstrated ability to manage the technical, financial, and quality aspects of projects● Has excellent interpersonal skills and is fully experienced at dealing with end users.● Possesses a broad understanding of business and business skills, and understands the significance of commercial constraints.● In depth domain level knowledge in the relevant area.● Bachelor's degree or equivalent professional qualification in a relevant field (e.g., Business, IT, Computer Science) preferred.● Extensive knowledge of Agile frameworks and scaling methodologies.● Proficient understanding of the interdependencies of business processes and information systems.● Has achieved proficiency in the task of Requirements engineering and management● Experienced in senior stakeholder management of both IT and business stakeholders.Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anything Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;

Senior Business Analyst: Rentokil

Are you a strategic thinker, agile collaborator, and passionate problem-solver? At Rentokil Initial, we're redefining how digital solutions power our global operations. As a Senior Business Analyst, you’ll be at the heart of this transformation — driving high-impact initiatives, leading domain-specific innovation, and guiding our teams toward smarter, faster, and more connected ways of working.This is more than just analysis. It’s strategy, leadership, and digital enablement rolled into one pivotal role.<h3>🚀 Your Mission</h3>As a Senior Business Analyst in our Group IT Digital Products and AI team, you'll play a vital role in designing and delivering innovative solutions within a specific business domain (e.g., Operations, Sales, or back-office). Acting as a true domain expert, you'll align business needs with technical capabilities and champion value-driven change.Key responsibilities include:<ul><li>Strategic Discovery: Lead high-level investigations to uncover opportunities for innovation and process optimisation. Shape business cases and assess feasibility for digital solutions that align with enterprise objectives.</li><li>Business &amp; IT Bridge: Translate complex business needs into clear, actionable requirements. Collaborate closely with Solution Architects, Product Owners, and delivery teams to develop scalable, tech-aligned solutions.</li><li>Agile Delivery: Craft detailed User Stories, acceptance criteria, and process models. Engage in backlog grooming, sprint planning, and day-to-day agile ceremonies to ensure delivery stays aligned with business goals.</li><li>Cross-Domain Leadership: Engage with Business Analysts in other domains to manage interdependencies, identify integration needs, and influence outcomes across connected systems and teams.</li><li>Stakeholder Management: Work directly with senior stakeholders to align goals, validate priorities, and guide decision-making. Build strong relationships to support governance, scope, and delivery expectations.</li><li>Business Readiness &amp; Change Enablement: Drive readiness planning, UAT coordination, and change management activities that ensure adoption and measurable business benefits.</li><li>Mentorship &amp; Leadership: Guide and mentor junior analysts, helping build a strong, capable BA community within the organisation.</li></ul>Requirements:We’re looking for someone who blends analytical strength with business intuition and leadership capability.To succeed in this role, you’ll need:<ul><li>8+ years of experience in Business Analysis, ideally across multiple domains</li><li>Expertise in Agile delivery environments and familiarity with scaling frameworks</li><li>Strong knowledge of enterprise-level systems, integrations, and process transformation</li><li>Exceptional stakeholder management and communication skills — you can influence at all levels</li><li>A strategic mindset with a hands-on approach to delivery</li><li>Confidence in leading large, complex initiatives and facilitating change</li><li>Relevant qualifications (e.g., Business Analysis Diplomas, Agile certifications) are highly desirable</li></ul>Skills &amp; Competencies<ul><li>Requirements Engineering &amp; Management</li><li>Business Process Improvement Techniques</li><li>User Story &amp; Acceptance Criteria Design</li><li>Change Impact &amp; Readiness Assessment</li><li>Stakeholder Analysis &amp; Strategic Engagement</li><li>Test Management Support (esp. UAT)</li><li>Commercial &amp; Organisational Awareness</li></ul>Benefits:<ul><li>Competitive salary and bonus scheme</li><li>Hybrid working</li><li>Rentokil Initial Reward Scheme</li><li>23 days holiday, plus 8 bank holidays</li><li>Employee Assistance Programme</li><li>Death in service benefit</li><li>Healthcare</li><li>Free parking</li></ul>At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (<a href="mailto:joanna.sharpe@rentokil-initial.com" target="_blank">joanna.sharpe@rentokil-initial.com</a>) if you need anythingBe Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.&nbsp;&nbsp;

Business Analyst: Rentokil

Initial Washroom Hygiene - Field Account ManagerJoin Our Team and Make a Difference!We're currently seeking a Field Account Manager to join our dedicated team at the Croydon branch, covering the Brighton and Crawley areas. If you enjoy having the freedom to plan your own day and solving unique customer problems in person, this could be the perfect opportunity for you!Why join Rentokil?&nbsp;<ul><li>Competitive Salary Package: Start with a basic salary of £26,799.57 per annum</li><li>Expected OTE: £30,000 per annum, with bonus and commission schemes available&nbsp; </li><li>Benefits: Company vehicle, fuel card, uncapped commission, mobile phone, tablet, uniform and RI Rewards</li><li>Relocation Package: Moving from more than 2 hours away to a location nearby? We may offer up to £5,000 to help you settle in</li><li>Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week)</li><li>Industry-Leading Training: Receive top-notch training where you will be enrolled in our sales academy</li></ul>In this field-based role, you will visit both new and existing customers, where you will be expected to build relationships and sell our innovative washroom services! You will work closely with a portfolio of existing customers, alongside managing new sales opportunities via customer enquiries and internal leads.As daily travel is required, you should be comfortable being on the move. Providing excellent customer service is essential to everything we do, and your efforts will be crucial in ensuring our customers are satisfied.Requirements:<ul><li>Full UK driving licence held for more than two years, with no more than six penalty points.</li><li>Self-motivated and target-driven</li><li>Excellent problem solver</li><li>Demonstrate excellent customer service and communication skills.</li><li>Background in retail or sales is advantageous as you will be expected to work face-to-face with customers regularly</li><li>You may be required to pass a DBS check depending on the role you have applied for</li></ul>Benefits:<ul><li>Opportunity to earn more with regular bonus and commission schemes</li><li>Access to a company vehicle and fuel card.</li><li>Salary grading system - linked to performance for those colleagues who are keen to develop their careers within our business</li><li>Opportunity to contribute to a Private Healthcare scheme </li><li>Enrolment in our company pension scheme </li><li>Explore exciting discounts and cashback offers from over 3,000 retailers with RI Rewards</li><li>Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. </li><li>Long service recognition&nbsp; - which includes an extra five days of annual leave entitlement following the completion of five years of service</li><li>Refer a Friend - to work for Rentokil Initial (and earn up to £1000)</li></ul>A Company Putting “People First”Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives.&nbsp; Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting.&nbsp;As a business we focus on the Right People, doing the Right Things and in the Right Way.&nbsp; We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.&nbsp;&nbsp;Our Social Links<a href="https://www.initial.co.uk/" target="_blank">Website</a><a href="https://www.linkedin.com/company/initial-hygiene-united-kingdom/" target="_blank">LinkedIn</a><a href="https://www.facebook.com/InitialHygieneUK" target="_blank">Facebook</a><a href="https://www.instagram.com/rentokil_initial_uk/" target="_blank">Instagram</a> &nbsp;Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy <a href="https://careers.rentokil-initial.com/privacy-policy/" target="_blank">here</a>

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