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Customer Portal Operations Manager: Elekta
We don’t just build technology. We build hope for everyone dealing with Cancer.
At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.
What You’ll Do At Elekta:
The Customer Portal operations manager supports the delivery, optimisation, and ongoing operation of the company’s 2 customer-facing portals. Ensuring seamless execution of processes, system integrity, and a high-quality user experience across global customer segments.
Key areas of responsibility include business process mapping and optimization, requirements validation, Salesforce testing and troubleshooting, coordination of User Acceptance Testing (UAT) across regions, and supporting release and change management activities.
Responsibilities:
- Translate technical requirements into clearly defined, actionable solutions aligned with business objectives
- Map and document business processes to identify workflows, dependencies, and opportunities for improvement
- Establish and maintain high-quality documentation standards, including clear user guides and process documentation for internal and external audiences
- Lead Salesforce testing activities, ensuring system functionality, data integrity, and readiness for release
- Validate business requirements to ensure they are complete, accurate, and aligned with project goals
- Support issue resolution and root cause analysis within Salesforce, contributing to continuous improvement
- Coordinate global User Acceptance Testing (UAT), ensuring alignment across regional teams and successful business sign-off
- Act as a key escalation point for operational issues, ensuring timely resolution and clear communication with stakeholders
- Manage delivery timelines to ensure projects are completed on schedule and milestones are achieved
What You’ll Bring:
- Bachelor’s degree in Business, Marketing, Information Systems, or a related field (MBA preferred)
- Strong understanding of customer journeys, self-service models, and digital user experience best practices
- Salesforce experience, with proficiency in platform features and configuration
- Experience with Service Cloud (required)
- Experience with Experience Cloud for customer and partner portals (preferred)
- Strong skills in process design, mapping, and documentation
What You’ll Get:
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
- Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
- Up to 25 paid vacation days (plus bank holidays)
- Holiday Purchase Scheme
- Private Medical Insurance
- Attractive Employer Pension Contribution Package
- Cycle to work scheme
- Life Assurance
- Onsite subsidized restaurant, offering budget-friendly dining
- Love electric (Electric vehicle salary sacrifice scheme)
Hiring process:
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button.
For questions, please contact the Talent Acquisition Partner responsible, jessica.banfield@elekta.com. We do not accept applications through e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.